Knowledge sharing and ERP system usage in post-implementation stage

Many organizations have adopted enterprise resource planning (ERP) systems in recent years to integrate information and information-based processes within and across functional areas. Because of the under-utilization of ERP systems, most of these organizations are disappointed in reaching the anticipated business goals. It is imperative to explore how to facilitate the usage of ERP systems for organizations. This study aims to develop an understanding of the effect of knowledge sharing on ERP system usage and the factors affecting employees’ knowledge sharing after the initial implementation of an ERP system. Selected social oriented theories were employed to develop our conceptual model. By means of a survey of 804 ERP users from 53 Taiwan companies, we confirmed our research model to some extent and found that social capital, intrinsic motivation, and self-efficacy all have significant impacts on knowledge sharing. However, contrary to common belief, we found a negative, though insignificant, effect of extrinsic motivation on knowledge sharing. The implications for research, practice, and future research directions are discussed herein.     

The impact of self-regulatory states and traits on Facebook use: Priming materialism and social comparisons

Social Networking Sites like Facebook are an upcoming phenomenon of the modern age. The Social Online Self-regulation Theory (SOS-T) proposes that people use Facebook in order to self-regulate. Using Facebook they regulate their emotions and satisfy a variety of needs and motives. The study's aim was to provide first evidence for the theory by examining the influence of two self-regulatory variables (i.e. materialism and social comparison orientation). Using priming paradigms in two experiments (N₁ = 228; N₂ = 239), we could show that both variables increase Facebook consumption jointly and independently. Implications for theory building and applied settings are discussed and a forecast of future studies is given.     

Knowledge sharing and creation in a teachers’ professional virtual community

By virtue of the non-profit nature of school education, a professional virtual community composed of teachers provides precious data to understand the processes of knowledge sharing and creation. Guided by grounded theory, the authors conducted a three-phased study on a teachers’ virtual community in order to understand the knowledge flows among community members from different organizations. This study also portrays the process of knowledge sharing and creation for teachers participating in virtual teams of a teachers’ professional community. The resulting model articulates causal conditions, action/interaction strategies, consequence, and contextual environments. The concept of knowledge buckle is derived to connect the knowledge transfer among socialization, externalization, and combination activities.     

Managing knowledge sharing: Emergent and engineering approaches

We wished to determine how the process of knowledge sharing could be managed, seeing that it is a knowledge management dilemma. If knowledge sharing is crucial to an organization’s interests, but is inherently emergent in nature, how can the organization still manage the process? In order to answer this question, a distinction was made between two approaches towards managing knowledge sharing: an emergent approach, focusing on the social dynamics between organizational members and the nature of their daily tasks, and an engineering approach, focusing on management interventions to facilitate knowledge transfer. While the first is central to today’s thinking about knowledge, we used a field study in six organizations to show that both approaches have value in explaining knowledge sharing. Instruments that are part of the engineering approach create conditions for variables in the emergent approach, which in turn also exert a direct influence on knowledge sharing.     

Preference for textual information and acting on support devices in multiple representations in a computer based learning environment for statistics

Two studies researched the relevance for knowledge construction in statistics of learners preference for representational system and the mediating role of learners acting with information delivered in textual, graphical and mathematical-symbolic mode.     

The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments

This study examines the influence of the tertius iungens orientation on knowledge-sharing activities and individual job performance within enterprise social media environments. The empirical analysis reveals that knowledge self-efficacy, social interaction ties, and the norm of reciprocity positively influence the tertius iungens orientation and knowledge-sharing activities in social media, while enjoyment of helping does not have a significant influence. In addition, the tertius iungens orientation has a significant impact on knowledge-sharing activities in social media, which in turn influences individual job performance. Based on the results of this analysis, this study discusses the research findings and proposes theoretical and practical implications of the study as well as the research's limitations.     

Knowledge sharing and social media: Altruism,perceived online attachment motivation,and perceived online relationship commitment

Social media, such as Facebook and Twitter, have become extremely popular. Facebook, for example, has more than a billion registered users and thousands of millions of units of information are shared every day, including short phrases, articles, photos, and audio and video clips. However, only a tiny proportion of these sharing units trigger any type of knowledge exchange that is ultimately beneficial to the users. This study draws on the theory of belonging and the intrinsic motivation of altruism to explore the factors contributing to knowledge sharing behavior. Using a survey of 299 high school students applying for university after the release of the public examination results, we find that perceived online attachment motivation (β = 0.31, p < 0.001) and perceived online relationship commitment (β = 0.49, p < 0.001) have positive, direct, and significant effects on online knowledge sharing (R² 0.568). Moreover, when introduced into the model, altruism has a direct and significant effect on online knowledge sharing (β = 0.46, p < 0.001) and the total variance explained by the extended model increases to 64.9%. The implications of the findings are discussed.     

Factors influencing the popularity of customer-generated content in a company-hosted online co-creation community: A social capital perspective

With the current trend of co-creation, companies and consumers increasingly take advantage of online co-creation communities to share and exchange product-related information. In response to the knowledge exchange and collaborative nature of online co-creation, we advance the theoretical understanding of consumer co-creation by considering it as mutual effects and interactions with other consumers. Based on social capital theory, we developed a research model to examine the factors influencing the popularity of customer-generated content using objective data collected from the MIUI online co-creation community in China. A key result of this study is that social networks ties among consumers enable the norm of reciprocity and shared language, which, in turn, influence the popularity of customer-generated content. Theoretical and practical implications are discussed.     

The social sharing of emotion (SSE) in online social networks: A case study in Live Journal

Social Sharing of Emotion (SSE) occurs when one person shares an emotional experience with another and is considered potentially beneficial. Though social sharing has been shown prevalent in interpersonal communication, research on its occurrence and communication structure in online social networks is lacking. Based on a content analysis of blog posts (n = 540) in a blog social network site (Live Journal), we assess the occurrence of social sharing in blog posts, characterize different types of online SSE, and present a theoretical model of online SSE. A large proportion of initiation expressions were found to conform to full SSE, with negative emotion posts outnumbering bivalent and positive posts. Full emotional SSE posts were found to prevail, compared to partial feelings or situation posts. Furthermore, affective feedback predominated to cognitive and provided emotional support, empathy and admiration. The study found evidence that the process of social sharing occurs in Live Journal, replicating some features of face to face SSE. Instead of a superficial view of online social sharing, our results support a prosocial and beneficial character to online SSE.     

An exploration of a quasi-stable online network: A longitudinal perspective

This study uses social capital theory and social network analysis to explore how relations in an online academic communication network impact the overall structure of that network. Social network analysis is a particularly advantageous methodological tool for linking changes in microlevel choices to macrolevel structural alterations. Results indicate the online communication network’s structure exists independent of changes in communication ties. Specifically degree centrality, betweenness centrality, and clique formation indicated communication ties are initiated and discontinued over a 7-month timeframe. However, the dynamic nature of the microlevel communication choices does not mirror the quasi-stable structure of the online network. Results provide avenues for future research.     

Withholding effort in knowledge contribution: The role of social exchange and social cognitive on project teams

Few investigations have been made to determine what factors influence people in withholding knowledge from their colleagues. We created a construct, knowledge withholding (KW), defined as the likelihood that individuals contribute less knowledge to others in the organization than they could. We have formulated a model, based on social exchange theory and social cognition theory, to analyze the antecedents of KW from both personal and contextual perspectives. The contextual influencers were subdivided into dimensions of rational choice, normative conformity, and affective bonding to help in understanding KW. Results of a survey of 162 MIS alumni of a university, who had experienced software development, trust, distributive justice, and team-related work showed that personal outcome expectations had a substantial influence on KW.     

Understanding knowledge management system usage antecedents: An integration of social cognitive theory and task technology fit

The factors influencing KMS usage are of major concern to the MIS community. Among the diverse theories employed to help understand this is task technology fit (TTF), which considers the needed technological characteristics of the task as a major factor determining usage. This theory, however, ignores the personal cognition dimension, which has been found to affect the use of an IS. By integrating TTF and social cognitive theory (SCT), we attempted to determine the key factors affecting KMS usage in IT, the organizational task, and personal cognition. Through a survey of 192 KMS users, task interdependence, perceived task technology fit, KMS self-efficacy, and personal outcome expectations were found to have substantial influences on KMS usage. Among the key factors, KMS self-efficacy was found to be especially important as it was substantially and positively correlated to perceived task technology fit, personal and performance-related outcome expectations, and KMS usage.     

Applying social learning analytics to message boards in online distance learning: A case study

Social learning analytics introduces tools and methods that help improving the learning process by providing useful information about the actors and their activity in the learning system. This study examines the relation between SNA parameters and student outcomes, between network parameters and global course performance, and it shows how visualizations of social learning analytics can help observing the visible and invisible interactions occurring in online distance education.The findings from our empirical study show that future research should further investigate whether there are conditions under which social network parameters are reliable predictors of academic performance, but also advises against relying exclusively in social network parameters for predictive purposes. The findings also show that data visualization is a useful tool for social learning analytics, and how it may provide additional information about actors and their behaviors for decision making in online distance learning.     

Knowledge sharing in online health communities: A social exchange theory perspective

Online health communities (OHC) are becoming valuable platforms for patients to communicate and find support. These communities are different from general online communities. The knowledge shared in an OHC can be categorized as either general (public) or specific (private), and each category is shared in vastly different ways. Using the social exchange theory, we propose a benefit vs. cost knowledge sharing model for OHCs. The benefits are mainly based on Maslow's hierarchy of needs, and the cost includes cognitive and executional costs. We use this benefit vs. cost model to examine how OHC members share general and specific knowledge. Data were collected from 323 users of two well-known OHCs in China and were analyzed using the structural equation model. The results demonstrate that three factors positively impact the sharing of both general and specific knowledge: a sense of self-worth, members’ perceived social support, and reputation enhancement. Another factor, face concern, has a negative influence on specific knowledge sharing and a positive influence on general knowledge sharing. Executional cost only negatively impacts general knowledge sharing, and cognitive cost only negatively impacts specific knowledge sharing. This study of OHCs reveals that personal benefits promote knowledge sharing and costs prohibit it. These impacts vary between general knowledge and specific knowledge sharing.     

The role of knowledge sharing self-efficacy in sharing Open Educational Resources

In the current paper we report on a study regarding teachers’ sharing behavior regarding their Open Educational Resources (OER) in the Netherlands. Little is known about how many teachers actually share their learning materials and, therefore, an attempt was made to estimate the number of Dutch teachers and the types of OER they share. Second, we tried to find out whether knowledge sharing self-efficacy facilitated, and evaluation apprehension and trust inhibited teachers to share OER in two different contexts of sharing behavior; sharing with colleagues at their school (interpersonal sharing) and sharing with the public through Internet (Internet sharing). A survey among 1568 teachers from primary to higher education was undertaken to test the relative importance of knowledge sharing self-efficacy, evaluation apprehension and trust in determining Dutch teachers’ intention to share. The results showed that a large proportion of the Dutch teachers shared their OER, but that this sharing was limited to learning materials with low complexity (e.g., texts or images). Moreover, sharing occurred twice as much interpersonally than via websites. Our hypothesis that evaluation apprehension is significantly related to sharing behavior as well as the intention to share was not confirmed. Self-efficacy to share knowledge did, however, explain some of the differences in sharing behavior and in the intention to share of Dutch teachers, although the variables under study accounted only for a small amount of variance. Our findings should thus be replicated in further studies and other variables should be considered that could effectively predict OER sharing behavior of teachers.     

Information technology and knowledge in software development teams: The role of project uncertainty

Knowledge is a strategic resource; information technology (IT) is presumed to facilitate its movement among organizational members. The relevant literature, however, is inconclusive. This study reports the results of the effect of IT on knowledge-sharing processes, i.e., knowledge exchange and knowledge combination, under conditions of project uncertainty. Our results indicate that both exchange and combination are necessary to fully explain the relationships and that the consideration of a project's outcome is also important. While project uncertainty confounds the knowledge-sharing processes regardless of technology, the frequency of technology use routinely increases knowledge exchange and combination in a software team.     

Social capital and individual motivations on knowledge sharing: Participant involvement as a moderator

The Internet is a communication channel that allows individuals to share information and knowledge. However, it is not obvious why individuals share knowledge with strangers for no apparent benefit. What are the critical factors influencing such behavior? To attempt to understand this paradox, we combined the theories of social capital and individual motivation to investigate the factors influencing knowledge sharing behavior in a virtual community, applying a participant involvement concept to analyze the moderating effects of individual motivation on knowledge sharing behavior. By analyzing the results of a survey using a questionnaire, we found that altruism, identification, reciprocity, and shared language had a significant and positive effect on knowledge sharing. Reputation, social interaction, and trust had positive effects on the quality, but not the quantity, of shared knowledge. Participant involvement had a moderating effect on the relationship of altruism and the quantity of shared knowledge. Theoretical and managerial implications are discussed.     

The social side of gaming: How playing online computer games creates online and offline social support

Online gaming has gained millions of users around the globe, which have been shown to virtually connect, to befriend, and to accumulate online social capital. Today, as online gaming has become a major leisure time activity, it seems worthwhile asking for the underlying factors of online social capital acquisition and whether online social capital increases offline social support. In the present study, we proposed that the online game players’ physical and social proximity as well as their mutual familiarity influence bridging and bonding social capital. Physical proximity was predicted to positively influence bonding social capital online. Social proximity and familiarity were hypothesized to foster both online bridging and bonding social capital. Additionally, we hypothesized that both social capital dimensions are positively related to offline social support. The hypotheses were tested with regard to members of e-sports clans. In an online survey, participants (N = 811) were recruited via the online portal of the Electronic Sports League (ESL) in several countries. The data confirmed all hypotheses, with the path model exhibiting an excellent fit. The results complement existing research by showing that online gaming may result in strong social ties, if gamers engage in online activities that continue beyond the game and extend these with offline activities.     

Exploratory study on the patterns of online interaction and knowledge co-construction in project-based learning

This study aims to investigate the patterns and the quality of online interaction during project-based learning (PjBL) on both micro and macro levels. To achieve this purpose, PjBL was implemented with online group activities in an undergraduate course. Social network analysis (SNA) and content analysis were employed to analyze online interaction during project work. According to the SNA results generated from the online discussion boards, the group cohesiveness of seven teams, indicated by density indices, varied considerably, from as low as 9.81 to as high as 30.00. Regarding the content analysis of two teams with high project scores (Teams F and G), team members not only shared information (Phase I), but also identified the areas of disagreement and clarified the goals and strategies (Phase II). They also conducted some negotiations (Phase III). However, team members with low project scores (Teams C and E) shared information and stated their opinions in most cases (Phase I), with not much social construction in the higher level. Although both Team C and G showed high level of group cohesiveness among the seven teams, it is notable that the high-performing Team G dedicated nearly 39.3 percent of online discussion to negotiating and co-constructing knowledge, contrary to the 5.9 percent of low-performing Team C. Based upon the findings, some implications were proposed for further research.     

Profiling good Samaritans in online knowledge forums: Effects of affiliative tendency,self-esteem,and public individuation on knowledge sharing

Two studies investigated what motivates knowledge sharing in online knowledge forums. Based on the uses and gratifications model, we hypothesized that individuals would respond to information requests broadcast by unknown others to fulfill their needs for social interaction (affiliative tendency), to maintain a positive self-image (self-esteem), or to proclaim one’s uniqueness (public individuation). Consistent with the hypotheses, a web-based survey with current users of a public knowledge sharing site found that those with stronger affiliative tendency, higher self-esteem, or stronger public individuation were more likely to contribute to the open information repository (Study 1). However, a 2 (social presence: low vs. high) × 2 (recognition rewards: absent vs. present) between-subjects design experiment also showed that these psychological traits significantly enhanced individuals’ intention to share knowledge on a public web site, only when other users’ presence was rendered salient and individual contributions were visibly acknowledged (Study 2).