Safety behavior: Job demands, job resources, and perceived management commitment to safety.

The job demands-resources model posits that job demands and resources influence outcomes through job strain and work engagement processes. We test whether the model can be extended to effort-related “routine” safety violations and “situational” safety violations provoked by the organization. In addition we test more directly the involvement of job strain than previous studies which have used burnout measures. Structural equation modeling provided, for the first time, evidence of predicted relationships between job strain and “routine” violations and work engagement with “routine” and “situational” violations, thereby supporting the extension of the job demands-resources model to safety behaviors. In addition our results showed that a key safety-specific construct 'perceived management commitment to safety' added to the explanatory power of the job demands-resources model. A predicted path from job resources to perceived management commitment to safety was highly significant, supporting the view that job resources can influence safety behavior through both general motivational involvement in work (work engagement) and through safety-specific processes. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Work/family demands, work flexibility, work/family conflict, and their consequences at work: A national probability sample in Taiwan.

The aim of this research was to explore relations between work/family demands, work flexibility, work/family conflict, and work-related outcomes in the cultural context of Chinese society, using a national probability sample. For Taiwanese employees, work demands were positively related to work/family conflict, whereas both work and family demands were positively related to family/work conflict. Work/family conflict was negatively related to job satisfaction and family/work conflict to organizational commitment. More importantly, the authors found that organizational policies and practices such as work flexibility could alleviate feelings of work interfering with family, further enhancing job satisfaction and organizational commitment. It is recommended that various family-friendly company policies be reformulated taking into account core cultural values such as individualism-collectivism. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Emotional dissonance, burnout, and in-role performance among nurses and police officers.

Two studies including 108 nurses and 101 police officers tested the proposition that emotionally demanding interactions with recipients may result in emotional dissonance, which, in turn, may lead to job burnout and impaired performance. More specifically, on the basis of the literature on burnout and emotional dissonance, the authors hypothesized that emotional job demands would explain variance in burnout (i.e., exhaustion and cynicism/disengagement) through their influence on emotional dissonance. In addition, the authors predicted that emotional dissonance would be (negatively) related to in-role performance through its relationship with burnout. The findings of a series of structural equation modeling analyses supported both hypotheses. The implications for research and practice are discussed, as well as avenues for additional research. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

The role of personal resources in the job demands-resources model.

This study examined the role of three personal resources (self-efficacy, organizational-based self-esteem, and optimism) in the Job Demands-Resources (JD-R) model. The authors hypothesized that personal resources (1) moderate the relationship between job demands and exhaustion, (2) mediate the relationship between job resources and work engagement, and (3) relate to how employees perceive their work environment and well-being. Hypotheses were tested among 714 Dutch employees. Results showed that personal resources did not offset the relationship between job demands and exhaustion. Instead, personal resources mediated the relationship between job resources and engagement/exhaustion and influenced the perception of job resources. The implications of these findings for the JD-R model are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Job Resources Buffer the Impact of Job Demands on Burnout.

This study tested and refined the job demands-resources model, demonstrating that several job resources play a role in buffering the impact of several job demands on burnout. A total of 1,012 employees of a large institute for higher education participated in the study. Four demanding aspects of the job (e.g., work overload, emotional demands) and 4 job resources (e.g., autonomy, performance feedback) were used to test the central hypothesis that the interaction between (high) demands and (low) resources produces the highest levels of burnout (exhaustion, cynicism, reduced professional efficacy). The hypothesis was rejected for (reduced) professional efficacy but confirmed for exhaustion and cynicism regarding 18 out of 32 possible 2-way interactions (i.e., combinations of specific job demands and resources). (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Type A behavior, components, and outcomes: A study of Canadian employees.

This study examined the relationship of global Type A behavior and its components (time pressure and hard-driving competitiveness) with individual and organizational outcomes. Data were collected by means of a structured questionnaire from hospital employees (n=175) and telecommunication employees (n=110) in a large Canadian city. Global Type A behavior and its 2 components were significantly related to job stress, health problems, job satisfaction, organizational commitment, and turnover motivation in both samples. Limited support for the differential effects of Type A component measures on outcomes was found. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Workplace bullying: The role of psychosocial work environment factors.

Utilizing reports from both observers and direct targets, the authors examined the role of psychosocial work environment factors in workplace bullying, focusing on the moderating effects of control and support resources against job demands. Our sample was 716 Australian frontline police officers who completed an anonymous mail survey. In a direct test of Job Demand-Control-Support theory, the authors found that increased levels of bullying (as assessed by targets and observers) were associated with potentially high stress situations: as job demands increased and as support and control resources decreased. Also, consistent with previous research, most perpetrators were ranked higher than the target, reflecting the role of power in facilitating bullying. Our research is unique in finding evidence for moderating factors within the psychosocial environment and suggests risk assessment of the work environment as an avenue for bullying prevention. Future research should examine more closely the mechanisms underlying bullying within stressful work environments and the reciprocal effect of witnessing and experiencing bullying on psychosocial working conditions. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Balancing Work and Home: How Job and Home Demands Are Related to Burnout.

The aim of the present study was to make a clear distinction between work and home domains in the explanation of burnout. First, a 3-factor structure of job and home demands was hypothesized, consisting of quantitative demands, emotional demands, and mental demands. Next, a model was tested that delineates how demands in both life domains are related to occupational burnout through work-home interference (WHI) and home-work interference (HWI). In doing so, the partial mediating role of WHI and HWI was examined. Consistent with hypotheses, empirical support was found for the 3-factor structure of both job and home demands as well as for the partial mediating effects of both WHI and HWI. Job demands and home demands appeared to have a direct and indirect effect (through WHI and HWI, respectively) on burnout. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Work stress, self-efficacy, Chinese work values, and work well-being in Hong Kong and Beijing.

The authors tested the direct and moderating effects of self-efficacy and Chinese work values on relationships between job stressors and work well-being among employees in Hong Kong and Beijing. A self-administered questionnaire survey was conducted to collect data from 105 and 129 employees in Hong Kong and Beijing, respectively. The results revealed that self-efficacy was positively related to job satisfaction in both samples. Self-efficacy was found to be a stress moderator in some of the stressor-work well-being relationships for both samples. The direct effect of Chinese work values on work well-being was minimal, and its moderating effects were partially demonstrated in some of the stressor-job satisfaction relationships. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Staying well and engaged when demands are high: The role of psychological detachment.

The authors of this study examined the relation between job demands and psychological detachment from work during off-job time (i.e., mentally switching off) with psychological well-being and work engagement. They hypothesized that high job demands and low levels of psychological detachment predict poor well-being and low work engagement. They proposed that psychological detachment buffers the negative impact of high job demands on well-being and work engagement. A longitudinal study (12-month time lag) with 309 human service employees showed that high job demands predicted emotional exhaustion, psychosomatic complaints, and low work engagement over time. Psychological detachment from work during off-job time predicted emotional exhaustion and buffered the relation between job demands and an increase in psychosomatic complaints and between job demands and a decrease in work engagement. The findings of this study suggest that psychological detachment from work during off-job time is an important factor that helps to protect employee well-being and work engagement. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis.

In this article, a 2-dimensional work stressor framework is used to explain inconsistencies in past research with respect to stressor relationships with retention-related criteria. Results of meta-analyses of 183 independent samples indicated that whereas hindrance stressors had dysfunctional relationships with these criteria (negative relationships with job satisfaction and organizational commitment and positive relationships with turnover intentions, turnover, and withdrawal behavior), relationships with challenge stressors were generally the opposite (positive relationships with job satisfaction and organizational commitment and negative relationships with turnover intentions and turnover). Results also suggested that the differential relationships between challenge stressors and hindrance stressors and the more distal criteria (withdrawal behavior and turnover) were due, in part, to the mediating effects of job attitudes. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Burnout among Norwegian police officers: Potential antecedents and consequences.

This investigation examined potential antecedents and consequences of burnout in a large sample of Norwegian police officers. Data were collected via anonymously completed questionnaires. Three burnout components considered were emotional exhaustion, cynicism, and low professional efficacy. Work demands emerged in hierarchical regression analyses as the strongest predictor of each burnout component. With the burnout components as predictors, hierarchical regression analyses indicated that burnout components had significant relationships with a variety of outcomes (work, work-family, psychological health, physical health). Work demands, however, had a stronger relationship with both work and work-family outcomes than did the burnout components, the latter having the strongest relationship with indicators of psychological health. Emotional exhaustion had significant and independent relationships with most of the outcome measures. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Job resources boost work engagement, particularly when job demands are high.

This study of 805 Finnish teachers working in elementary, secondary, and vocational schools tested 2 interaction hypotheses. On the basis of the job demands-resources model, the authors predicted that job resources act as buffers and diminish the negative relationship between pupil misbehavior and work engagement. In addition, using conservation of resources theory, the authors hypothesized that job resources particularly influence work engagement when teachers are confronted with high levels of pupil misconduct. In line with these hypotheses, moderated structural equation modeling analyses resulted in 14 out of 18 possible 2-way interaction effects. In particular, supervisor support, innovativeness, appreciation, and organizational climate were important job resources that helped teachers cope with demanding interactions with students. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

The role of personal work goals in newcomers' job satisfaction and organizational commitment: A longitudinal analysis.

This study examined the importance of 3 characteristics of personal work goals (i.e., commitment, attainability, and progress) in accounting for changes in newcomers' affective job attitudes (i.e., job satisfaction and organizational commitment) during the 1st months of employment. Twenty weeks after organizational entry, 81 newcomers provided a list of their personal work goals. Goal attributes and job attitudes were assessed at 3 testing periods covering 8 months. Goal commitment was found to moderate the extent to which differences in the attainability of personal goals at the workplace accounted for changes in job satisfaction and organizational commitment. Goal progress mediated the interactive effect of goal commitment and attainability on newcomers' job attitudes. Findings are discussed with respect to their relevance for proactive approaches to organizational socialization. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Safety at work: A meta-analytic investigation of the link between job demands, job resources, burnout, engagement, and safety outcomes.

In this article, we develop and meta-analytically test the relationship between job demands and resources and burnout, engagement, and safety outcomes in the workplace. In a meta-analysis of 203 independent samples (N = 186,440), we found support for a health impairment process and for a motivational process as mechanisms through which job demands and resources relate to safety outcomes. In particular, we found that job demands such as risks and hazards and complexity impair employees' health and positively relate to burnout. Likewise, we found support for job resources such as knowledge, autonomy, and a supportive environment motivating employees and positively relating to engagement. Job demands were found to hinder an employee with a negative relationship to engagement, whereas job resources were found to negatively relate to burnout. Finally, we found that burnout was negatively related to working safely but that engagement motivated employees and was positively related to working safely. Across industries, risks and hazards was the most consistent job demand and a supportive environment was the most consistent job resource in terms of explaining variance in burnout, engagement, and safety outcomes. The type of job demand that explained the most variance differed by industry, whereas a supportive environment remained consistent in explaining the most variance in all industries. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A multigroup analysis of the job demands-resources model in four home care organizations.

The job demands-resources (JD-R) model was tested in a study among 3,092 employees working in 1 of 4 different home care organizations. The central assumption in the model is that burnout develops when certain job demands are high and when job resources are limited because such negative working conditions lead to energy depletion and undermine worker motivation and learning opportunities, respectively. A series of multigroup structural equation modeling analyses provide strong evidence for the JD-R model. Specifically, results showed that job demands are primarily and positively related to the exhaustion component of burnout, whereas job resources are primarily related to cynicism (negatively) and professional efficacy (positively). The theoretical and practical implications of the JD-R model are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Health and turnover of working mothers after childbirth via the work–family interface: An analysis across time.

This study examined organizational levers that impact work–family experiences, participant health, and subsequent turnover. Using a sample of 179 women returning to full-time work 4 months after childbirth, we examined the associations of 3 job resources (job security, skill discretion, and schedule control) with work-to-family enrichment and the associations of 2 job demands (psychological requirements and nonstandard work schedules) with work-to-family conflict. Further, we considered subsequent impact of work-to-family conflict and enrichment on women's health (physical and mental health) 8 months after women returned to work and the impact of health on voluntary turnover 12 months after women returned to work. Having a nonstandard work schedule was directly and positively related to conflict, whereas schedule control buffered the effect of psychological requirements on conflict. Skill discretion and job security, both job resources, directly and positively related to enrichment. Work-to-family conflict was negatively related to both physical and mental health, but work-to-family enrichment positively predicted only physical health. Physical health and mental health both negatively influenced turnover. We discuss implications and opportunities for future research. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

Occupational role stress in the Canadian forces: Its association with individual and organizational well-being.

Studies on workplace stress have been conducted in various occupational environments. However, published reports exploring occupational stress in the military are rare. This study examines occupational stress in the Canadian Forces within the framework of social role theory and its relation to employee health, job satisfaction, and organizational commitment. Ss were 1,068 Regular Forces military members who completed a survey questionnaire. Of interest were the psychological resources (e.g., individual coping skills, workplace leadership, and perceived organizational support) that have the potential to alter the perception of work stress and/or alleviate its association with individual and organizational outcomes. Regression analyses indicated a negative association between occupational role stress and both individual (strain) and organizational (job satisfaction and organizational commitment) well-being. No moderating effects were found for coping strategies, workplace leadership, or perceived organizational support, although these factors had direct relationships with both individual and organizational well-being The results are discussed in terms of the potential of organizational resources and role stress to cascade across organizational levels. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes.

A field investigation of 337 employees and their immediate superiors tested the mediating role of empowerment in relations between job characteristics, leader–member exchange (LMX), team–member exchange (TMX), and work outcomes. The meaning and competence dimensions of empowerment mediated the relation between job characteristics and work satisfaction. The meaning dimension also mediated the relation between job characteristics and organizational commitment. Contrary to prediction, empowerment did not mediate relations between LMX, TMX, and the outcome variables. Rather, LMX and TMX were directly related to organizational commitment. In addition, TMX was directly related to job performance. These findings suggest that work satisfaction is explained largely by job characteristics (through empowerment) but that LMX and TMX combine with job characteristics and empowerment to explain variation in organizational commitment and job performance. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Comparing the Influence of Traumatic and Organizational Stressors on the Psychological Health of Police, Fire, and Ambulance Officers.

This research compared the ability of organizational and traumatic stress to predict psychological strain and job satisfaction in 686 officers from New Zealand's police, fire, and ambulance services. Data were analyzed with structural equation modeling techniques. The police model was not replicable across the samples, indicative of the unique experience of occupational stress for police officers. A 2nd model best described the fire and ambulance data, indicating no difference in stress experiences for these respondents. Organizational and traumatic stress reactions were predictive of psychological strain to similar extents. However, organizational stressors predicted job satisfaction to a far greater extent than did trauma symptomatology. The management of occupational stress, psychological health, and job satisfaction within emergency service workers is discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)