Contextual factors affecting task distribution in two participatory ergonomic interventions: a qualitative study

This article provides an analysis of the evolution of the division of labour in participatory ergonomics (PE) programmes in two worksites. The analysis is based on interviews and field observations in the worksites. In both settings there was meaningful participation by both worker and management members of ergonomic change teams (ECTs) in the hazard assessment and solution identification stages, but as the teams moved to the implementation stage, worker representatives were marginalised and the participatory nature of the programmes was severely curtailed. The removal of workers from the process was the outcome of the interplay among the type of activities pursued in the implementation stage, the skills and knowledge required to carry out those activities, and workers’ limited influence in the organisational hierarchies. Findings highlight the salience of the social context in which participatory programmes are located and the importance of examining participatory programmes as they evolve over time.

Statement of Relevance: This article contributes to a growing literature on the process and implementation of PE programmes. The article's focus on social and organisational factors that affect the division of labour and attention to the evolution of involvement over time extend current understandings of participation in ergonomics programmes.     

Process and implementation of participatory ergonomic interventions: a systematic review

Participatory ergonomic (PE) interventions may vary in implementation. A systematic review was done to determine the evidence regarding context, barriers and facilitators to the implementation of participatory ergonomic interventions in workplaces. In total, 17 electronic databases were searched. Data on PE process and implementation were extracted from documents meeting content and quality criteria and synthesised. The search yielded 2151 references. Of these, 190 documents were relevant and 52 met content and quality criteria. Different ergonomic teams were described in the documents as were the type, duration and content of ergonomic training. PE interventions tended to focus on physical and work process changes and report positive impacts. Resources, programme support, ergonomic training, organisational training and communication were the most often noted facilitators or barriers. Successful PE interventions require the right people to be involved, appropriate ergonomic training and clear responsibilities. Addressing key facilitators and barriers such as programme support, resources, and communication is paramount.

Statement of Relevance: A recent systematic review has suggested that PE has some effect on reducing symptoms, lost days of work and claims. Systematic reviews of effectiveness provide practitioners with the desire to implement but do not provide clear information about how. This article reviews the literature on process and implementation of PE.     

Effectiveness of participatory ergonomic interventions on health outcomes: a systematic review

The objective of this study was to conduct a systematic review of the literature on the effectiveness of participatory ergonomic (PE) interventions for improving workers' health. The search strategy targeted six electronic databases and identified 442 potential articles. Each article was examined by pairs of reviewers for relevance (assessed a participative ergonomic workplace intervention, with at least one health outcome, published in English in peer reviewed literature). Twenty-three articles met relevance criteria and were then appraised for methodological strength. Using a best evidence synthesis approach, 12 studies that were rated as 'medium' or higher provided partial to moderate evidence that PE interventions have a positive impact on: musculoskeletal symptoms, reducing injuries and workers' compensation claims, and a reduction in lost days from work or sickness absence. However, the magnitude of the effect requires more precise definition.     

Individual differences and ergonomic factors in performance on a videotex-type task

This study manipulated ergonomic aspects of a videotex-type task and attempted to relate paper and pencil measures of field dependence-independence, intelligence, capacity to complete a computer science curriculum and attitudes toward computers, to the performance of novice users. Results indicated that fault-tolerant aspects of the software and the use of self-defined commands resulted in superior performance. In addition, field independence and higher intelligence were associated with better performance. No substantial relationship was found between ability to complete a computer science curriculum and performance on the task. Those subjects who expressed an 'awesome' view of the nature of computers appeared to perform less well and it was suggested that this may be related to their lack of experience, although it was not possible to statistically verify this interpretation.     

Prognostic factors for the effects of two interventions for work-related neck-shoulder complaints: myofeedback training and ergonomic counselling

AIM: To explore prognostic factors for the effects of two interventions (myofeedback training in combination with ergonomic counselling (Mfb/EC) and ergonomic counselling alone (EC)) on discomfort and disability in work-related neck-shoulder complaints. METHODS: Thirty-six females completed the interventions. Discomfort and disability were assessed at baseline, immediately after the intervention, and at 3-month follow-up. Potential sociodemographic and psychological prognostic factors were assessed using questionnaires. Data were analysed using multiple regression and general linear modelling. RESULTS: Changes in discomfort were best predicted by baseline discomfort levels. Changes in disability were predicted by baseline disability levels, patient profile, and coping strategy 'ignoring sensations'. A significant difference between the Mfb/EC and EC group was found for coping strategy 'ignoring sensations', which appeared to be a predictor for changes in disability at 3-month follow-up in the Mfb/EC group only. CONCLUSIONS: Subjects with high levels of initial discomfort and disability and specific psychological patient profiles benefit most from interventions. Myofeedback training contributes a specific quality to those who ignore pain sensations.     

Evaluation of a participatory ergonomic intervention process in kitchen work

We evaluated a participatory ergonomic intervention process applied in 59 municipal kitchens. In groups of three to five kitchens, the workers participated in eight workshops, and generated and evaluated solutions to optimize musculoskeletal load in their work. An ergonomist initiated and supported the process. By the end, 402 changes were implemented. Evaluative data were collected using research diaries, questionnaires, and focus group interviews. The intervention model proved feasible and the participatory approach was mostly experienced as motivating. The workers’ knowledge and awareness of ergonomics increased, which improved their ability to tackle ergonomic problems by themselves. The changes in ergonomics were perceived to decrease physical load and improve musculoskeletal health. As hindering factors for implementation, lack of time and motivation, and insufficient financial resources were mentioned. In addition, the workers expressed a wish for more support from the management, technical staff, and ergonomists.     

Ergonomics of ergonomic chairs: a study of adjustability features

The ease of adjustability of ‘ergonomic chairs’ was investigated. Twenty-six chairs were classified with respect to control features. There were 24 different types of control arrangements. Twenty subjects participated in a series of three experiments. The first experiment investigated what types of control mechanisms could be identified by naive users who had received no training or instruction in the use of control devices. The chairs were classified into five broad categories, and one chair from each category was tested. Two control design features, control discernibility and control feedback, significantly improved users' understanding of the adjustability controls. In the second experiment controls on 20 chairs were evaluated. Subjects were first trained in the operation of the controls for each chair; and then they performed a chair adjustability task. Six control evaluation criteria were used: reachability, force, ease of operation, preference, time to adjust, and number of control activations. Controls with long levers were preferred to controls with short levers or push buttons. The third experiment investigated the effect of the number of adjustability features on ratings of comfort and time for adjustment. Four chairs with different levels of control complexity were evaluated. The chair with the greatest number of adjustability controls took significantly greater time to adjust and was also judged to be the most comfortable.     

Hospital ergonomics: a qualitative study to explore the organizational and cultural factors

The primary objective was to identify the characteristics of the health care industry with respect to organizational and cultural factors and consider how these might impact on the practice of ergonomics. Qualitative methodology was chosen as a suitable approach. This was supported by a middle ground philosophical position. Twenty-one interviews were carried out with academics and practitioners using a questionnaire proforma which developed iteratively over the 18 months of the project. A progressive four stage sampling strategy was used starting with purposive sampling to spread the net. Suggested contacts were then followed up (snowball sampling), before the third stage of intensity sampling to focus on participants with specific experience in hospital ergonomics. A final strategy of analysis sampling sought extreme and deviant cases to achieve theoretical saturation. The analysis resulted in three categories: organizational, staff and patient issues. The organizational issues included both the size and complexity of the National Health Service. For example, three hierarchical lines were identified in the management structure: an administrative line, a professional line and a patient-focused clinical management line. One of the surprising findings for the staff issues was the perceived lack of ergonomic information about female workers as a population group and traditional female employment sectors. The patient issues incorporated three dimensions associated with the caring role: the type of work; expectations; and possible outcomes. The work tends to be dirty and emotional, with a professional subculture to allow the handling of other peoples' bodies. This subculture was linked to a ‘coping’ attitude where staff put the patients' needs and well-being before their own. The change in patient expectations (from being apologetic through to demanding their rights) is mirrored in a changing model of care from paternalism to partnership. A lack of ergonomic research was identified for female workers in the health care industry relating to both the type of work and gender issues.     

Hospital ergonomics: a qualitative study to explore the organizational and cultural factors

The primary objective was to identify the characteristics of the health care industry with respect to organizational and cultural factors and consider how these might impact on the practice of ergonomics. Qualitative methodology was chosen as a suitable approach. This was supported by a middle ground philosophical position. Twenty-one interviews were carried out with academics and practitioners using a questionnaire proforma which developed iteratively over the 18 months of the project. A progressive four stage sampling strategy was used starting with purposive sampling to spread the net. Suggested contacts were then followed up (snowball sampling), before the third stage of intensity sampling to focus on participants with specific experience in hospital ergonomics. A final strategy of analysis sampling sought extreme and deviant cases to achieve theoretical saturation. The analysis resulted in three categories: organizational, staff and patient issues. The organizational issues included both the size and complexity of the National Health Service. For example, three hierarchical lines were identified in the management structure: an administrative line, a professional line and a patient-focused clinical management line. One of the surprising findings for the staff issues was the perceived lack of ergonomic information about female workers as a population group and traditional female employment sectors. The patient issues incorporated three dimensions associated with the caring role: the type of work; expectations; and possible outcomes. The work tends to be dirty and emotional, with a professional subculture to allow the handling of other peoples' bodies. This subculture was linked to a 'coping' attitude where staff put the patients' needs and well-being before their own. The change in patient expectations (from being apologetic through to demanding their rights) is mirrored in a changing model of care from paternalism to partnership. A lack of ergonomic research was identified for female workers in the health care industry relating to both the type of work and gender issues.     

A multilayered ergonomic intervention program on reducing musculoskeletal disorders in an industrial complex: A dynamic participatory approach

Work-related musculoskeletal disorders (WMSDs) are closely identified with common complaints in different workplaces. This study aimed to implement an intervention program through which ergonomic measures were dynamically localized in industry. An interventional study, including three basic layers, namely, training workshops, participatory ergonomics (PE), and workstation redesign was fulfilled in an Iranian steel manufacturing complex from 2017 to 2020. A steering committee (SC) was formed following several meetings held for clarification of the project to the management team. The SC members then attended four organized workshops managed by an ergonomics specialist. Afterwards, the basics of ergonomics were transferred to action groups. After developing ergonomic assessment tools, the ergonomic problems were prioritized and numerous positive changes were made by the action groups. The findings of the tailored checklists revealed a load of WMSDs risk factors. All the three layers of the program were implemented as initiated. Ergonomics training workshops were then held and significant differences were observed between the participants' pre/posttest mean scores in all workshops (p < 0.001). Moreover, PE measures were exercised at all levels of the organization inducing enthusiastic motivation of the workforce to consider ergonomic requirements in the workplace. Consequently, the workers' innovative ideas and the managerial support yielded diverse workstation redesigns due to a growth in either the workers' ergonomics awareness or participatory culture grounding. A multilayered ergonomic intervention was implemented in this study. In conclusion, a multifaceted long-term follow-up intervention program could be applied to enhance workers’ health status and to raise system productivity.     

The role of experience in night work: Lessons from two ergonomic studies

The purpose of this article is to analyze some connections between experience, health and work, especially in the field of night work. As a result of the baby boom, the proportion of elderly workers is steadily increasing, while at the same time many workers are reaching retirement age and being replaced by younger people. And, in the same time, there is an overall gradual increase in shift work and night work. To our knowledge, worker experience has not been extensively studied in this context. This was our focus in studying work activity in two very different situations, in a hospital and in a steel industry.In these two studies we observed that the experienced workers endeavor to plan ahead, especially at night. They do this to limit fatigue and to avoid emergencies and ensure that work is stress-free and as far as possible under control. But experience not only brings workers to plan ahead, it also enables them to do so, thanks to the resources it confers: gaining familiarity with tasks and acquiring the ability to identify critical situations, gaining knowledge about themselves and awareness of situations that cause difficulty; and gaining a better overview of the collective aspects of their work and of ways to share tasks or obtain assistance.They are able to undertake these strategies thanks to specific skills and capacities they have built along their professional career, which notably leads them to find the best trade-off between several goals, possibly contradictory.Such experience is especially valuable at night, when the worker is tired, and when there are fewer supervisors present. This experience can only be gained, however, if the work environment fosters its acquisition and provides an opportunity to make use of it, especially during the night shift and especially with respect to planning tasks ahead of time.     

Factors affecting numerical typing performance of young adults in a hear-and-type task

Numerical hear-and-type tasks, i.e. making immediate keypresses according to verbally presented numbers, possess both practical and theoretical importance but received relatively little attention. Effects of speech rates (500-ms vs. 1000-ms interval), urgency (urgent condition: performance-based monetary incentive plus time limit vs. non-urgent condition: flat-rate compensation) and finger strategies (single vs. multi-finger typing) on typing speed and accuracy were investigated. Fast speech rate and multi-finger typing produced more errors and slower typing speed. Urgency improved typing speed but decreased accuracy. Errors were almost doubled under urgent condition, while urgency effect on speed was similar to that of speech rate. Examination of error patterns did not fully support Salthouse's (1986) speculations about error-making mechanisms. The results implied that urgency could play a more important role in error-making than task demands. Numerical keyboard design and error detection could benefit from spatial incidence of errors found in this study. STATEMENT OF RELEVANCE: This study revealed that classic speculations about error-making mechanisms in alphabetical typing do not necessarily translate to numerical typing. Factors other than external task demands such as urgency can affect typing performance to a similar or greater extent. Investigations of intrinsic error-making factors in non-traditional typing tasks are encouraged.     

Digital akrasia: a qualitative study of phubbing

The present article focuses on the issue of ignoring conversational partners in favor of one’s phone, or what has also become known as phubbing. Prior research has shown that this behavior is associated with a host of negative interpersonal consequences. Since phubbing by definition entails adverse effects, however, it is interesting to explore why people continue to engage in this hurtful behavior: Are they unaware that phubbing is hurtful to others? Or do they simply not care? Building on interviews with students in a Danish business college, the article reveals a pronounced discrepancy in young people’s relationship to phubbing: While they emphatically denounce phubbing as both annoying and disrespectful, they readily admit to phubbing others. In other words, they often act against their own moral convictions. Importantly, participants describe this discrepancy as a result of an unintentional inclination to divert attentional engagement. On the basis of these results, the article develops the notion of digital akrasia, which can be defined as a tendency to become swept up by ones digital devices in spite of better intentions. It is proposed that this phenomenon may be the result of bad technohabits. Further implications are discussed.

     

Introducing a sales order processing system: the importance of human, organizational and ergonomic factors

This paper is a follow-up to an earlier study (Rowe 1985) and considers the addition of a computerized sales order processing system at Barrington's food factory. The earlier stock control system had not been without its problems, and the lessons learned from this experience enabled management to avoid repeating certain mistakes with regard to planning, office provision and training. However, once in operation, the new system also experienced a number of shortcomings, principally because management still overlooked important human, organizational and ergonomic factors. As the previous article pointed out, these factors are often less visible to management, and it resulted in problems with regard to day-to-day operations, office reorganization, work roles and inter-departmental communication. The concluding section advocates the abandonment of 'technology-led system design' in favour of a more evolutionary approach.     

Concretising the programming task: a case study in a secondary school

Empirica Control (EC) is a visual programming platform designed primarily for technology education. Students can use EC's visual tools to construct programs for controlling technological processes or systems, as well as to show graphical representation of program functions on a control flow diagram (flowchart). This means that EC is also a useful tool in learning programming. EC unifies flow diagrams with concrete semantics: each program structure corresponds to a factual event in the learner's physical environment, not just as a visual representation on the screen. A teaching experiment for 34 eighth grade (14 years old) students using EC in a learning environment was intended to promote active, co-operative, and problem-centred learning. The data were gathered by teacher interview, observations during a teaching experiment, a questionnaire with a Likert scale instrument, and a test with open tasks. The results indicate that control technology, as implemented in EC, serves as a useful tool for learning principal elements of programming, like control structures, with minimal teaching effort. However, for more complex structures, teacher intervention is clearly required to achieve advanced outcomes. Thus, EC has suggested an important subject for further research: approaching the balance between student-centred exploration and teacher-guided instruction in learning environments.     

Multi-robot, dynamic task allocation: a case study

This article presents a subgrouping approach to the multi-robot, dynamic multi-task allocation problem. It utilizes the percentile values of the distributional information of the tasks to reduce the task space into a number of subgroups that are equal to the number of robotic agents. The subgrouping procedure takes place at run-time and at every designated decision-cycle to update the elements of these subgroups using the relocation information of the elements of the task space. Furthermore, it reduces the complexity of the decision-making process proportional to the number of agents via introduction of the virtual representatives for these subgroups. The coordination strategy then uses the votes of the robotic agents for these virtual representatives to allocate the available subgroups. We use the elapsed time, the distance traveled, and the frequency of the decision-cycle as metrics to analyze the performance of this strategy in contrast to the prioritization, the instantaneous, and the time-extended coordination strategies.     

The adoption of hyped technologies: a qualitative study

The introduction of new consumer technology is often greeted with declarations that the way people conduct their lives will be changed instantly. In some cases, this might create hype surrounding a specific technology. This article investigates the adoption of hyped technology, a special case that is absent in the adoption literature. The study employs a consumer research perspective, specifically the theory of consumption values (TCV), to understand the underlying motives for adopting the technology. In its original form, TCV entails five values that influence consumer behavior: functional, social, epistemic, emotional and conditional. The values catch the intrinsic and extrinsic motives influencing behavior. Using a qualitative approach that includes three focus groups and 60 one-on-one interviews, the results of the study show that emotional, epistemic and social values influence the adoption of hyped technologies. Contrary to expectations, functional value, which is similar to the widely used information system constructs of perceived usefulness and relative advantage, has little impact on the adoption of technologies that are surrounded with significant hype. Using the findings of the study, this article proposes a model for investigating and understanding the adoption of hyped technologies. This article contributes to the literature by (1) focusing on the phenomenon of hyped technology, (2) introducing TCV, a consumer research-based theoretical framework, to enhance the understanding of technology adoption, and (3) proposing a parsimonious model explaining the adoption of hyped technology.     

Applying principles of change management in ergonomic projects: A case study

The authors describe a project aimed at structuring the actions and clarifying the role of an ergonomist in large, political, multiclient projects in sectors with high physical workload. A general change management model (model of planned change; L. de Caluwé & H. Vermaak, 1999) was used as a starting point. Its applicability to the ergonomists' work within the noted context was checked through interviews with five project managers. The conclusion was that ergonomists can't apply the model as a whole, as they're not managing the change process. Parts of the model, however, were regarded helpful to structure the ergonomists' actions and attune these to the change process of the sector. Discussion sessions and interviews with ergonomists were then organized to incorporate the useful parts of the model into a practical framework: the change management in ergonomics framework. © 2006 Wiley Periodicals, Inc. Hum Factors Man 16: 195–223, 2006.