Knowledge management in supply chain: An empirical study from France

Supply chain management has assumed a leading operations strategy position in both manufacturing and service industries, and over the past 10 years companies have seriously implemented supply chain management strategies in their organizations. Knowledge management (KM) is a major enabler of supply chain management, and is a critical element in information intensive and multi-cultured enterprise environments. Realizing the importance of knowledge management in supply chain (SC), an attempt has been made in this paper to propose a conceptual framework for KM in SC and to validate the framework with help of an empirical study conducted with French companies. Finally, a summary of findings and conclusions is presented for KM in SC.     

知识管理系统的构建及其策略

知识管理和知识管理系统是目前和将来知识经济下的一个重要研究领域,该文对知识管理以及知识管理系统的概念、功能、构建原则和构建过程中的系统策略进行了分析,提出了一些比较新颖和实用的模式和方法,对于各种信息技术如个性化研究、搜索过滤算法、分类策略、智能代理、知识挖掘在知识管理系统中的应用进行了比较全面的分析研究。     

Process-aware approach for managing organisational knowledge

Knowledge is currently considered an asset for organisations. In this new paradigm, Knowledge Management (KM) is emerging as an unavoidable activity for organisations. Information and communications technologies, together with business policies, become a tool par excellence for supporting the creation of KM platforms that provide access to organisation knowledge resources such as workers, technical reports, software applications, and business documents. In spite of the benefits provided by current KM platforms, most of them were designed to manage a single type of knowledge (tacit or explicit) without considering either the form in which organisational areas need knowledge to be provided (reactive or proactive) or the integration with business processes. This work presents a process-aware approach to develop KM platforms linked to business processes with semantic capability to manage knowledge objects with natural language content as well as to support social interactions and ad hoc working groups. To this aim, a comprehensive analysis of influencing-KM factors to be addressed by technological solutions is considered by a set of technological requirements. Based on these requirements, a model that provides the main components to be addressed by KM approaches is specified and implemented by a technological platform. This platform goes after a balance between technological and social aspects that support and promote collaboration and communication among organisation members.     

知识管理系统中的CBR技术研究

基于案例的推理技术尝试在计算机上将叙述能力与知识整理进行结合,在为知识管理系统的实现提供了基本的技术保障的同时,也拓宽了推理技术的应用领域。首先讨论了基于案例的推理的一些基本问题,然后借助一个实例探讨了CBR技术在知识管理系统中的应用,并提出了进一步的研究方向。     

Using connect and collect to achieve the KM endgame

Innovation drives organizational success, the true knowledge management endgame. Knowledge management (KM) must harness the processes that deliver innovation. KM is ill defined in the marketplace. Therefore, companies mistakenly segregate critical IT infrastructure needs such as e-learning, performance support, process improvement, reengineering, change management, and KM. They fence off efforts in these areas from each other, even setting them up as competitive initiatives, each with its own champion. Initiative leaders strive to increase performance, but they often compete for precious few resources in a vacuum of knowledge about other the true strategic efforts. In particular, most employees and managers lack knowledge about KM. KM can only enhance organizational performance when understood and intelligently applied, which includes integration with other improvement initiatives. You can begin to understand KM by understanding basic knowledge processes     

Development of a knowledge management initiative and system: A case study

As knowledge emerges as the primary strategic resource in the 21st century, many firms in the manufacturing and service sectors alike are beginning to introduce and implement Knowledge Management (KM). Organisations can certainly benefit from its application for enhanced decision support, efficiency and innovation, thus helping them to realise their strategic mission. However, KM is an emerging paradigm, and not many organisations have a clear idea of how to proceed with it. This paper presents the results of a case study conducted in one company in the United Kingdom (UK), the major aim being to identify how it has developed a KM initiative and system. Hopefully, the information extracted from this study will be beneficial to other organisations that are attempting to implement KM or to those that are in the throes of adopting it.     

Security as a contributor to knowledge management success

Security is an important topic, but is it important for Knowledge Management (KM)? To date, little mainstream KM research is coming through with a security focus. This paper asks why, and proposes that security be integrated into KM success models. The Jennex and Olfman (International Journal of Knowledge Management 2(3):51–68, 2006) KM success model is used to illustrate how security, specifically risk management, and the National Security Telecommunications and Information System Security Committee (NSTISSC) security model can be applied to KM management support and governance and KM Strategy. Finally, two case studies are provided that illustrate the application of risk management through governance to KM.     

基于KM教学法的软件工程教学研究

知识的逻辑结构描述了知识的体系结构及知识之间的内在联系,思维导图是直观的知识组织与表征工具。KM教学法是将知识的逻辑结构与思维导图相结合,通过将知识逻辑结构化,经过分类和分层组织,再经过抽点、连线、成网、扩展、概型等逻辑加工,得到反应知识本质的逻辑结构图与思维导图。本文以"软件工程"为例,探讨应用KM教学法的要点。     

Exploring barriers to knowledge flow at different knowledge management maturity stages

A significant amount of work has been done to better understand the barriers to knowledge flow and develop models of KM maturity; this was intended to help in assessing the progress of KM initiatives in the firm. However, to date there has been no comprehensive research that considers both these issues at the same time, and thus it is still necessary to explore the evolution of barriers to knowledge flow when the level of KM maturity is changing. We reviewed the progress of KM initiatives in recent years, categorized the barriers to knowledge flow according to the cultural historical activity theory (CHAT), and used one of the existing models of KM maturity (the Knowledge Navigator Model—KNM), to address gaps in the current literature. As part of our exploratory study, a longitudinal survey, involving constant observation, development and use of questionnaires and qualitative interviews with managers of seven firms were conducted. We selected the firms so they covered a wide range of KM maturity levels; triangulation was adopted to enhance the quality of the process. The major findings indicated that: (1) barriers to knowledge flow were inherently different at different KM maturity levels; and (2) various changes in the barriers to knowledge flow were associated with the maturity of the KM.     

Retracted: Human factors of knowledge sharing intention among taiwanese enterprises: a preliminary study

Knowledge management (KM) is very important in the business world of today. The Taiwanese government has recognized the importance of KM in helping small and medium enterprises (SMEs) to innovate through both their internal core competencies and external resources. They have the KM promotion project to combine resources from the information service industry and the academic sector in order to assist SMEs, and have been attempting to introduce the process of KM since 1993. The motivation, opportunity, and ability (MOA) framework has been applied to study how this MOA availability drives knowledge sharing in large enterprises. This study investigates the factors or barriers that influence the intention of knowledge sharing in Taiwanese SMEs through the MOA framework. It should help business managers identify the motivational elements that can encourage investment in it, and then propose pragmatic suggestions for introducing KM initiatives in order to reinvigorate the numbers of KM‐implementing SMEs in Taiwan. © 2012 Wiley Periodicals, Inc.     

Retracted: Critical Human Factor Evaluation of Knowledge Sharing Intention in Taiwanese Enterprises

Knowledge management (KM) is important in the Taiwan business world. Only 0.1% of SMEs, however, have been guided by the Small and Medium Enterprise Administration (SMEA) to introduce knowledge management from 1993 through 2008. The population of KM‐implementing SMEs is low. The climate of knowledge sharing has been recognized as the critical factor to successful KM. According to the research results obtained in this study, relation‐based motivation is positively related to one's intention to share knowledge. Individual workers can have increased relation‐based motivation to become leaders of SMEs building the culture of interpersonal trust and offering group‐based reward mechanisms in an organization. This research can help business managers to identify the motivational elements that can encourage investment and propose pragmatic suggestions for introducing initiatives to reinvigorate the number of SMEs implementing KM in Taiwan. © 2012 Wiley Periodicals, Inc.     

Empirical evidence of an integrative knowledge competence framework for ERP systems implementation in UK industries

Enterprise Resource Planning (ERP) systems can greatly improve business productivity and better serve customers by creating values through integrating business processes and sharing current information. Knowledge Management (KM) is crucial for ERP systems implementation, but is particularly demanding task. This paper discusses ERP systems implementation in UK manufacturing and service sector organisations, focusing on empirical evidence of an innovative KM approach for improving knowledge competence for ERP success. Qualitative research was conducted, using semi-structured interviews with ERP experts. Data analysis used a combination of thematic and comparative analysis. The findings suggest that the integrative knowledge competence framework can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP systems implementation success in real life business situations.     

知识管理的模型框架及其关键技术

给出了知识管理的一个模型框架，详细分析了实施知识管理的关键技术，如信息提取技术、分级权限管理和多级安全控制技术以及群组协同工作等技术，最后简要分析了企业实施知识管理的过程中可能遇到的一些问题。     

Retracted: Human factors of knowledge‐sharing intention among taiwanese enterprises: A model of hypotheses

Knowledge management (KM) is very important in the business world of today. The Taiwanese government has recognized the importance of KM in helping small and medium enterprises (SMEs) to innovate through both their internal core competencies and external resources. This study combines the concept of social capital and motivation–opportunity–ability models by both social and technological dimensions to investigate the human factors that characterize knowledge sharing and the motivational elements that can encourage investment in it. In addition, this study also proposes some possible perspective suggestions for implementing KM initiatives to reinvigorate Taiwanese SMEs. © 2012 Wiley Periodicals, Inc.     

A knowledge engineering approach to knowledge management

Knowledge management facilitates the capture, storage, and dissemination of knowledge using information technology. Methods for managing knowledge have become an important issue in the past few decades, and the KM community has developed a wide range of technologies and applications for both academic research and practical applications. In this paper, we propose a knowledge engineering approach (KMKE) to knowledge management. First, a knowledge modeling approach is used to organize and express various types of knowledge in a unified knowledge representation. Second, a verification mechanism is used to verify knowledge models based on the formal semantics of the knowledge representation. Third, knowledge models are classified and stored in a hierarchical ontology system. Fourth, a knowledge query language is designed to enhance the dissemination of knowledge. Finally, a knowledge update process is applied to modify the knowledge storage with respect to users’ needs. A knowledge management system for computer repair is used as an illustrative example.     

基于本体与工作流的知识服务系统

研究并实现一个基于本体和工作流技术的知识服务平台WFBK-Service,将业务过程控制与知识管理过程相集成,结合工作流技术对工作项进行解析,提出相应的领域本体分析、知识服务策略、知识推送等技术,根据工作项本身的信息提供知识服务,以便企业员工在执行工作任务时能得到与其工作相关的知识。     

Choosing knowledge management strategies by using a combined ANP and DEMATEL approach

Numerous companies are expecting their knowledge management (KM) to be performed effectively in order to leverage and transform the knowledge into competitive advantages. However, here raises a critical issue of how companies can better evaluate and select a favorable KM strategy prior to a successful KM implementation. The KM strategy selection is a kind of multiple criteria decision-making (MCDM) problem, which requires considering a large number of complex factors as multiple evaluation criteria. A robust MCDM method should consider the interactions among criteria. The analytic network process (ANP) is a relatively new MCDM method which can deal with all kinds of interactions systematically. Moreover, the Decision Making Trial and Evaluation Laboratory (DEMATEL) not only can convert the relations between cause and effect of criteria into a visual structural model, but also can be used as a way to handle the inner dependences within a set of criteria. Hence, this paper proposes an effective solution based on a combined ANP and DEMATEL approach to help companies that need to evaluate and select KM strategies. Additionally, an empirical study is presented to illustrate the application of the proposed method.     

Knowledge management initiatives in software testing: A mapping study

ContextSoftware testing is a knowledge intensive process, and, thus, Knowledge Management (KM) principles and techniques should be applied to manage software testing knowledge.ObjectiveThis study conducts a survey on existing research on KM initiatives in software testing, in order to identify the state of the art in the area as well as the future research. Aspects such as purposes, types of knowledge, technologies and research type are investigated.MethodThe mapping study was performed by searching seven electronic databases. We considered studies published until December 2013. The initial resulting set was comprised of 562 studies. From this set, a total of 13 studies were selected. For these 13, we performed snowballing and direct search to publications of researchers and research groups that accomplished these studies.ResultsFrom the mapping study, we identified 15 studies addressing KM initiatives in software testing that have been reviewed in order to extract relevant information on a set of research questions.ConclusionsAlthough only a few studies were found that addressed KM initiatives in software testing, the mapping shows an increasing interest in the topic in the recent years. Reuse of test cases is the perspective that has received more attention. From the KM point of view, most of the studies discuss aspects related to providing automated support for managing testing knowledge by means of a KM system. Moreover, as a main conclusion, the results show that KM is pointed out as an important strategy for increasing test effectiveness, as well as for improving the selection and application of suited techniques, methods and test cases. On the other hand, inadequacy of existing KM systems appears as the most cited problem related to applying KM in software testing.     

A fuzzy AHP-TOPSIS framework for ranking the solutions of Knowledge Management adoption in Supply Chain to overcome its barriers

The aim of this study is to identify and prioritize the solutions of Knowledge Management (KM) adoption in Supply Chain (SC) to overcome its barriers. It helps organizations to concentrate on high rank solutions and develop strategies to implement them on priority. This paper proposes a framework based on fuzzy analytical hierarchy process (AHP) and fuzzy technique for order performance by similarity to ideal solution (TOPSIS) to identify and rank the solutions of KM adoption in SC and overcome its barriers. The AHP is used to determine weights of the barriers as criteria, and fuzzy TOPSIS method is used to obtain final ranking of the solutions of KM adoption in SC. The empirical case study analysis of an Indian hydraulic valve manufacturing organization is conducted to illustrate the use of the proposed framework for ranking the solutions of KM adoption in SC to overcome its barriers. This proposed framework provides a more accurate, effective and systematic decision support tool for stepwise implementation of the solutions of KM adoption in SC to increase its success rate.