Pilot Study of Quality Function Deployment in Construction Projects

Quality function deployment (QFD) is a process that has been used for managing the development of new manufactured products. In this process, both spoken and unspoken needs of the customers are determined, prioritized, and translated to design parameters. Such design parameters are assigned specific target values and are frequently checked against customers’ needs throughout the development cycle to ensure customers’ satisfaction with the end product. This paper describes a pilot study in which QFD was implemented in a design-construction project. The project scope involved the preparation of a conceptual design for a modern large-size classroom for college students. The design was intended to become a model for the university’s future classrooms. The study proved that QFD could be successfully adopted in engineering-construction projects. However, the study identified a number of implementation challenges. In addition, more applications are necessary to take the process throughout the full project delivery cycle, as the pilot study involved only the preliminary engineering and conceptual design phase.     

Effect of Delivery Methods on Design Performance in Multifamily Housing Projects

Existing studies on the performance evaluation by the delivery method generally indicate that the design build (DB) method is superior to the design-bid-build (DBB) method in terms of construction duration, cost, and quality. As opposed to the performance of construction duration and cost, where quantitative evaluation is relatively possible, most performance evaluations of quality are based on interviews with the owners. Therefore, this paper aimed at evaluating the level of design performance to conduct a quantitative evaluation on the performance of quality. To achieve this goal, this paper analyzed the impact of delivery methods on design performance in terms of the quantitative evaluation based on the case studies analyzing construction drawings and specifications of public multifamily housing projects delivered through the DB and DBB methods since 2000. The Delphi and analytic hierarchy process methods were used to develop objective standards and contents for evaluating the design performance. An analysis of variance test was conducted to analyze which delivery methods would have an effect on the design performance. Construction industry practitioners can use the results of this study in selecting a delivery method appropriate to the project characteristics.     

Investigating the Effectiveness of Certain Priority Rules on Resource Scheduling of Housing Estate Projects

The heuristic method is one of the methods used for the scheduling of resource-constrained projects. This method is commonly used in programming the projects with high number of activities and resources such as construction investments. This paper investigates the effectiveness of three heuristic method priority rules applied in the resource scheduling of ten Turkish housing estate projects which were scheduled according to three preselected priority rules [maximum remaining path length (MRPL), latest finish time (LFT), and minimum slack time (MNSLCK)] in resource-constrained conditions. The performance of each priority rule was evaluated in relation to the duration of the project. The results revealed that MRPL priority reduced the project duration to minimum in six projects, whereas LFT priority yielded the best duration results in three projects and MNSLCK priority in only one project.     

Implementing Total Quality Management in Construction Firms

As building projects get larger and more complex, clients are also increasingly demanding higher standards for their delivery. Total quality management (TQM) has been recognized as a successful management philosophy in the manufacturing and service industries. TQM can likewise be embraced in the construction industry to help raise quality and productivity. Two case studies of construction companies showed how TQM can be successfully implemented in the construction industry. The benefits experienced include reduction in quality costs, better employee job satisfaction because they do not need to attend to defects and client complaints, recognition by clients, work carried out correctly right from the start, subcontractors with proper quality management systems, and closer relationships with subcontractors and suppliers. TQM performance measures were also reflected through top management commitment, customer involvement and satisfaction, employee involvement and empowerment, customer–supplier relationships, and process improvement and management. Finally, a framework for implementing TQM in construction is recommended.     

Benchmarking, Benchaction, and Benchlearning: Rework Mitigation in Projects

The Australian government has issued several calls to improve the performance of the construction industry. A lack of available benchmark metrics has made it difficult, if not impossible, for organizations to identify areas to target for process improvement. A significant factor that has been found to contribute to poor organizational and project performance is rework. Using the results of a questionnaire survey, the paper presents and discusses a series of benchmark metrics for the causes and costs of rework for 161 construction projects. A generic framework for benchmarking rework at the interfaces of a project’s life cycle is proposed, and unstructured interviews are used to subject the proposed framework to validation by industry practitioners.     

Role of Error-Recovery Process in Projects

To reduce errors in projects, knowledge about their causes, through examining their chain of events, and costs should be made available. With this in mind, this paper examines the role of the error recovery process in detecting human-related errors with reference to seven Swedish building construction projects. A total of 2,879 human errors were identified, and those that were found to be the most costly were examined in detail. Industry practitioners’ opinions as to how the identified errors could have been prevented were solicited. It was revealed that the major areas of error reduction lay with improving communication between participants, introducing incentives, improving resourcing levels in projects particularly during design, and the encouragement of individual and organizational learning. The paper concludes by suggesting that the most effective learning takes place in projects when the entire error-recovery process is performed (i.e., detection, indication, and correction) and not parts thereof.     

Software for Planning and Cost Control in Directional Drilling Projects

As the complexity and size of the projects undertaken by horizontal directional drilling (HDD) contractors rapidly increase, there is a growing need for the development of dedicated software designed to meet the industry’s special needs and requirements. This paper presents the results of a survey of the HDD industry’s software needs as well as a summary of commercially available software specifically designed for this industry. In addition, the development of two computerized applications tailored for the HDD industry are described. The first of these applications is an integrated data management system that combines asset management, cost control, estimating, and project tracking capabilities, enabling decision makers to closely monitor field performance in terms of expenditure and productivity. The second application is a simulation model developed for optimizing the utilization of drilling rigs and hydro-vacuum trucks on large-scale urban projects. Both applications are designed to improve the planning, estimating, and productivity of directional drilling projects, ultimately reducing the cost of expanding underground infrastructure networks.     

Optimal Capital Structure Model for BOT Power Projects in Turkey

Interest in the Build/Operate/Transfer (BOT) scheme for infrastructure projects has been growing rapidly, and numerous projects have been implemented around the world. Through BOT projects, a government reallocates the risks and rewards in the development of large infrastructure projects to the private sector. One key aspect to the successful implementation of the BOT concept in any country is the raising of finance by project sponsors. Financial engineering techniques and capital structuring skills are required to find the proper mix of debt and equity and to achieve successful financing for the proposed project. The objective of this paper is to present a simplified model to determine the optimum equity level for decisionmakers at the evaluation stage of a BOT hydroelectric power plant (HEPP) project in Turkey, which takes place immediately after the completion of the feasibility study. The resulting model is the combination of a financial model and a linear programming model that incorporates an objective of maximizing the return of the project from the equity holder’s point of view. To show versatility of the model, a real case study is conducted. Thus, this research is concerned with the determination of an equity funding level in BOT project finance. There are different equity levels found in BOT HEPP projects, and there is a need for such a model to determine optimal capital structure, which would assist the project sponsors to ensure that the equity level necessary for optimal capital structure is available prior to the project implementation stage.     

Measuring Effectiveness of Materials Management for Industrial Projects

A measurement of the effectiveness of the material management process is needed in order to analyze problems, suggest solutions, and assess the impact of modifications to the process. Such measurement is also required for any benchmarking effort. Research was conducted to apply a set of key effectiveness measures on 17 ongoing industrial projects. This research showed that most of the measures were easily obtainable, but some were difficult to obtain. Research also showed that it was possible to obtain the highest score on all measures, indicating that best practice in industry is achieving highly successful results. Most of the projects appeared to have a highly effective materials management process, as indicated by the fact that median values of these measures were much closer to the best values than those of the mean values. A utilization plan for the measurement of the effectiveness of the material management process is presented.     

Network Creation and Development for Repetitive-Unit Projects

Network scheduling is typically performed in three phases—network creation, analysis, and development. Although the critical path method (CPM) constitutes a well-established logic in network analysis, human intuition and experience are required for the creation and development of the network. Because of this, a variety of alternative CPM networks can be created in scheduling the same project. The use of the most desirable network can lead to a considerable reduction in the duration of the projects. This can be achieved by accurately identifying activities and linking them in an appropriate manner. Many researchers insisted that network scheduling lacks efficiency in scheduling repetitive-unit projects. Because of this, many scheduling methods have been developed to model such types of projects. However, most are not network based and require a large amount of input data, although most leading scheduling software remains network based and field engineers desire networklike forms of the schedule. In an effort to overcome this limitation, this paper presents a procedure for creating and developing networks for repetitive-unit projects. This network-based model incorporates a two-dimensional arrangement of activities, resource-space coordinates, for ease in creating a network and optimizes the activity linkage, thus resulting in the most desirable results. The model is applied to a typical repetitive-unit project to illustrate the use and capabilities of the model. The model can serve as an aid for inexperienced schedulers in creating a network as well as its optimization. An experienced scheduler can also check the desirability of his or her own created network via the use of this model.     

Framework of Success Criteria for Design/Build Projects

Success has always been the ultimate goal of every activity, and a construction project is no exception. Due to the ambiguous definition of project success and the different perceptions of participants toward this concept, it may be difficult to tell whether a project is successful as there is a lack of consensus. Time, cost, and quality have long been the success criteria used to evaluate the performance of a construction project. However, such a list has been criticized as not being comprehensive. Even studies of the project success of a particular construction method, such as the design/build procurement system, are lacking in most previous research considering construction projects in general. This paper sets out to establish criteria for project success for a design/build project in construction, first by identifying relevant measures of project success for a construction project in past studies, with particular emphasis on design/build projects, and then by establishing a comprehensive assessment framework for project success for design/build projects. The significant impacts on the construction field of study, in terms of educational value and practical use, are also presented. With little research in the project success of design/build projects, the writers suggest a research focus for the study.     

Capturing Knowledge in Construction Projects: Knowledge Platform for Contractors

Managing knowledge effectively is critical to the survival and advance of a company, especially in project-based industries such as construction. However, capturing knowledge in construction projects is a tedious task, as knowledge is usually experience based, tacit, and hard to pass on to others. In this study, a survey was carried out among eight leading Turkish construction contractors that are operating within the international construction market. The specific objectives of this survey are to find out how the tacit and explicit knowledge are captured, stored, shared, and used in forthcoming projects, as well as major drivers and barriers for knowledge management. Based on the survey, it was determined that most of these firms do not have a knowledge management strategy and a systematic way of capturing and storing tacit knowledge. A conceptual framework is proposed to formalize the knowledge-capturing process within construction companies. To demonstrate how the conceptual framework can be implemented in practice, a Web-based system, namely, Knowledge Platform for Contractors (KPfC) is presented. It is hypothesized that KPfC can be used to manage both tacit and explicit knowledge effectively in construction projects.     

Analysis of Owner’s Design and Construction Quality Management Approaches in Design/Build Projects

This paper explores and classifies current approaches to evaluating quality in design/build (DB) proposals. It does so by a thorough content analysis of 78 requests for proposal (RFPs) for public DB projects with an aggregate contract value of over $3.0 billion advertised between 1997 and 2002. In most DB projects, the owner requires the DB contractor to establish a firm-fixed price on a project that has not yet been designed. Usually, the owner also fixes the project delivery period. In the traditional design/bid/build (DBB) system, quality is fixed through the plans and specifications. Thus, in DBB, with schedule and quality fixed, the cost of construction is the factor in which the owner seeks competition. Conversely, in DB, with cost and schedule fixed, the scope and hence the level of quality is the main element of competition. This paper identifies the six owner approaches to articulating DB quality requirements in their RFPs. The six approaches are quality by qualifications, evaluated program, specified program, performance criteria, specification, and warranty. These are important for DB contractors to understand so that they can craft their proposal in a manner that is both responsive to the owners’ requirements and consistent with the owner’s system to make the best value contract award decision.     

Non-Unit-Based Planning and Scheduling of Repetitive Construction Projects

Repetitive scheduling methods are more effective than traditional critical path methods in the planning and scheduling of repetitive construction projects. Nevertheless, almost all the repetitive scheduling methods developed so far have been based on the premise that a repetitive project is comprised of many identical production units. In this research a non-unit-based algorithm for the planning and scheduling of repetitive projects is developed. Instead of repetitive production units, repetitive or similar activity groups are identified and employed for scheduling. The algorithm takes into consideration: (1) the logical relationship of activity groups in a repetitive project; (2) the usage of various resource crews in an activity group; (3) the maintaining of resource continuity; and (4) the time and cost for the routing of resource crews. A sample case study and a case study of a sewer system project are conducted to validate the algorithm, as well as to demonstrate its application. Results and findings are reported.     

Improving Satisfaction through Conflict Stimulation and Resolution in Value Management in Construction Projects

Value management is a goal-setting process that aims to satisfy the client’s project requirements. However, goals cannot always be easily identified or agreed upon due to conflicts among project participants and/or objectives. Conflict is often conceived of as detrimental to the effective operation of a team. Cognitive scientists argue that a suitable level of conflict can stimulate a team’s creativity, which could lead to better decision making, productivity, and satisfaction. This paper examines the relationships between the value-goal conflict and participants’ satisfaction through three case studies collected in Hong Kong. The findings indicate that a suitable level of conflict can improve satisfaction up to a certain point, where the satisfaction diminishes as conflict increases. To yield an optimum level of satisfaction, a value manager should stimulate conflicts at the early stage of the value management workshop and strive to resolve any undue conflicts among the project participants.     

Quality Management Programs in the Construction Industry: Best Value Compared with Other Methodologies

The drive to maintain competitiveness by increasing performance has been an ever-present goal of industries within the global market. Although many industries have benefited from classical quality management programs such as total quality management (TQM), lean production, and six sigma, the construction industry has remained primarily unaffected. This paper analyzes these three popular programs, the basis for their success and failures, and their documented level of susceptibility in the construction industry. These programs are then contrasted to the best value system, an owner-driven quality program that has been tested recently in the construction industry and documented to produce encouraging results. On the basis of the findings, it is proposed that most quality management programs are designed to be instigated by the vendor, by improving the company’s ability to deliver a quantifiable, replicable product or service. This is significant because it indicates that although the underlying principles of the classic quality management programs are relevant to all markets, the processes and methods of application may be inappropriate for an industry that dispenses highly diverse or integrated products or services, such as construction.     

Cost Information Model for Managing Multiple Projects

Construction companies must deal with several projects at once, but a system to manage multiple projects is not fully developed yet. The first step towards developing such system is to design an information model that is suitable for managing multiple projects. This paper presents the cost-based project modeling (CBPM) method in contrast to the traditional activity-based project modeling methods. The CBPM uses cost as a core of the model along with other project information organized around it. The CBPM serves as a platform for integrating project information from multiple projects. Various types of construction costs are hierarchically modeled to generate corporate-wide information such as project performances, cash flows, and other predictive indicators. Based on the information model, an object-oriented database was developed to contain cost data across several projects. In the model, a module that connects to external systems is built into the model to enhance interactivity with the legacy systems and the industry standards. A prototype system was developed and tested with actual project data to validate the information processing capabilities of the model. The findings from the test indicate construction cost can be an excellent medium that can organize various types of information of multiple projects.     

Quantiative Methodology for Determination of Cost Contingency in International Projects

This paper presents a quantitative methodology to determine financial impacts of the risk factors during the bidding stages of international construction projects. Project and country data of 26 construction projects from 21 countries were collected for evaluation of the international risk factors. The factors impacting cost contingency were identified using correlation and regression analysis techniques. The results indicated that four factors had major contributions for explaining the variations in the contingency levels. A regression model including the significant factors was developed to support bidding contingency decisions. The methodology presented provides a robust and practical statistical approach for determination of contingency by focusing on important risk factors. Details regarding model development and validation are presented along with a discussion on study limitations.     

Impact of Change Orders on Small Labor-Intensive Projects

In today’s construction, small projects can be just as important if not more important than the larger projects. However, small projects are usually fast track projects, which often involve overlapping design and construction time. Subsequent modifications may be required for the sections that are already under construction. These disruptions to the ongoing project are labeled as change orders. The impact due to changes has been described as the adverse effect upon the unchanged work due to changes in the contract. For this study, 34 projects were selected to develop a statistical model that estimates the amount of labor efficiency lost due to change orders for small projects. The variables in the final model are percent design related changes, percent owner initiated changes, the ratio of actual peak labor to estimated peak labor, the ratio of actual project duration to estimated project duration, and project manager’s percent time on the project. The results of this paper are of value to owners, electrical and mechanical contractors, and construction managers. The model quantifies the impact of change orders by introducing the most important variables that bring the largest disruptions.     

Dispute Review Boards: Expected Application on Egyptian Large-Scale Construction Projects

The construction industry is heavily affected by the troubles arising out of construction disputes, especially when it comes to large-scale projects, as a direct result of the inherent complexity of such projects. This paper seeks the most suitable dispute-resolution mechanism for large-scale construction projects in Egypt, which is a developing country in the Middle East with an emerging reformed economical policy, a population in excess of 70 million people, and an increasing need for infrastructure and industrial development. This dispute-resolution mechanism was attained through a multistep methodology that (1) started with the study of the Arbitration process in relation to an Egyptian construction project with an initial contract price of 85 million; (2) continued with interviews of five senior experts in the field of construction disputes in Egypt about their views pertaining to the most efficient dispute-resolution methodology for Egyptian megaprojects; (3) developed a tailored questionnaire to assess the perceptions of 35 professionals toward the issue of construction disputes and dispute resolution mechanisms, including DRB; (5) concluded by carrying out a what-if scenario for the arbitration case of the large-scale construction project using DRB instead of arbitration. On basis of the analysis of the methodology, the authors concluded that despite the wide range of current dispute-resolution methodologies, the employment of DRBs in accordance with a set of 13 regulatory guidelines should mitigate the negative effects of disputes in Egyptian large-scale construction projects. Accordingly, this paper is both timely and valuable for all owners, contractors, and professionals who are acquainted with Egyptian megaprojects.