Implementation Issues In Project Web Sites: A Practioner's Viewpoint

Project Web sites comprise a new and rapidly growing category of software tool in the design and construction industry. There are now dozens of firms selling these tools and hundreds if not thousands of project teams using them. As this product category matures, it is relevant to question what we have learned and look to make improvements in the design and implementation of project Web sites. As a practitioner, the author has closely observed the development and use of the first generation of project web-sites. This paper summarizes his observations about the key issues in implementing these sites on projects. The central thesis is that project Web sites need to be better integrated into the job activities of project team members and that the current "one-size fits all team members" model that most Web sites ascribe to does not maximize the value of this technology.     

“Lean” Comparison Using Process Charts of Complex Seismic Retrofit Projects

This paper compares the delivery of two retrofit projects where seismic isolation bearings were installed. The comparison is retrospective. The design teams on these projects did not implement “lean” thinking to develop their approach, nevertheless, observed process differences are characterized using a “lean” process evaluation and optimization tool, and then gauged and rationalized from that perspective. Cross-functional process charts identify functional parties with interrelated material or information handoffs. They help to identify (un)necessary steps or complexity as measured by number of handoffs and interacting parties. Analysis of these charts shows that project value may stem from the owner integrating design development with product procurement and construction method selection. On one project, integration was made possible by structural engineers evaluating the impacts of product procurement on overall project performance, expert consultants providing construction process reviews, and experienced contractors participating in installation sequence development. This paper illustrates the value of developing a symbiotic relationship between designers and suppliers in a niche market. It stresses the need for work structuring early on in the delivery process, integrating process with product development, to improve project delivery.     

Emergence and Role of Cultural Boundary Spanners in Global Engineering Project Networks

Engineering project networks are increasingly global in scope and outsourcing is increasingly common. Along with globalizing trends in project delivery, the workforce is also globalizing. It is common for engineers to move to other countries as expatriate workers or as emigrants to pursue job opportunities in other firms. Where much is known about global networks of engineers collaborating on projects, little is known about the mediating role played by individuals that share the same nationality as an international partner on a project. In this paper, we examine two project teams executing complex, reciprocally interdependent design projects in India. One team was comprised of Indians and Americans. The other team was identical, but also contained an Indian national who had studied and worked in the United States. Both teams worked on similar design schedule optimization problems. Over the duration of three days, we examined the interactions of the teams assembled to finalize their designs. Through quantitative network analysis and qualitative observations of the cross-cultural interactions, we found the Indian expatriate to play a cultural boundary spanning role resolving cross-cultural knowledge system conflicts and increasing collaboration effectiveness. We induce a propositional theoretical model of cultural boundary spanning in global engineering project networks.     

Skunkworks Approach to Project Management

Three new product development programs attempting to meet challenging targets for time-to-market, quality, and cost were in urgent need of space and facilities. A decision was made to reengineer a light commercial building 50 miles from the main research and development and manufacturing facility. This satellite facility that housed a supplier of electroformed parts to another original equipment manufacturer would need to be entirely retrofitted to accommodate the research and development and manufacturing requirements of the four groups. The existing corporate facilities engineering group was unable to deliver the array of requests generated by the product development programs. This included 31 different projects, ranging from clean rooms and labs to air handling systems and offices. A project management team was spun off with the directive to meet customer requirements on time and within budget—even if it meant breaking rules. The project had many of the earmarks of a “skunkworks,” the concept originally developed by Lockheed Martin, as a way to quickly develop solutions by bypassing some of the time-consuming bureaucracy and allowing the team to make ad hoc decisions. The skunkworks project management team was able to deliver the projects on time and within budget by: (1) adhering to a clear focus on their mission; (2) including extensive up-front planning efforts; (3) critically analyzing customer needs; (4) leveraging project overlaps; (5) involving suppliers early; (6) empowering the team; and (7) breaking rules. Many of the lessons learned from this project are being treated as organizational learning and are currently being incorporated into other facilities engineering groups to improve their operations.     

Decision Tool for Selecting the Optimal Techniques for Cost and Schedule Reduction in Capital Projects

Projects must meet budget, schedule, safety, and quality goals to be regarded as a success. Many factors come into play, and many decisions are made that influence a project’s outcome. Today, owners are often faced with deciding between an execution strategy that emphasizes either project cost or project schedule. Such a decision may be made not once, but throughout the life of the project. Project teams, when required by the owner to make a cost-schedule trade-off, generate common sense ideas, best practices, and other means of achieving the desired trade-off through brainstorming sessions. This paper offers a tool for systematically identifying the techniques which are most effective in achieving the trade-off goal. Project teams can then use these techniques in a timely fashion to increase the likelihood of project success.     

Using Benchmarks and Metrics to Evaluate Project Delivery of Environmental Restoration Programs

The United States is in the middle of a large environmental restoration effort that is hampered by a lack of knowledge on how to measure the performance of the project delivery process. This study evaluates one environmental restoration program’s ability to deliver projects: the Environmental Management Program (EMP), a federally sponsored program managed by the U.S. Army Corps of Engineers. Project performance metrics are compiled and used to measure two types of program improvements made in project delivery: trend improvements over time, and the ability to reach established benchmarks. The benchmarks come from both agency guidance and construction industry benchmarks. The metrics measure the program’s ability to accurately estimate the required resources (time and money) to accomplish the project, estimate the cost to operate and maintain the project, and meet the customers’ design requirements. To build the metrics, estimates from the project planning documents are compared against the actual results. Currently, the Corps of Engineers has established some benchmarks and does evaluate projects for design success, but the benchmarks do not include all aspects of project delivery and are not universally applied. Analysis of the metrics shows that the Corps has made improvements in the delivery of projects, but some major components of the process should be improved. Establishing benchmarks would provide the Corps with information to improve the project delivery of the EMP and other environmental restoration programs across the country. This study provides an example of applying business principles to a governmental program.     

Rebuilding community and regional collaboration: the Kingsport, Tennessee experience

BACKGROUND: In 1988, business, health care, and community leaders in Kingsport, Tennessee, initiated the Kingsport Area Health Improvement Project (KAHIP) to improve the health status of local citizens. KAHIP's efforts continued to move, albeit slowly, until late 1993, when managed care organizations began to deselect hospitals and physicians and competition began to overcome hopes for collaboration. In 1994 KAHIP and other community leaders reaffirmed seven principles, including the need for continued dialogue and collaboration. By early 1998 ten community improvement teams were functioning, six chartered by KAHIP. MATURE PROJECTS: Four established projects have continued to expand either in scope or through institutionalization in the community or both, including Drive Smart, a collaborative learning project concerned with reducing preventable injuries and death among youth from motor vehicle crashes, and the Network of Employers for Traffic Safety, a public-private partnership dedicated to reducing the number of deaths and injuries in the workforce. NEW TEAMS: Four other teams are operating in Kingsport. One, the Kingsport Community Alliance Linking Enforcement, Responsibility and Treatment (ALERT), is dedicated to reducing the impact of substance abuse. Another, the Community Database Team, works on developing a database focused on community health status information. LESSONS LEARNED: In a community with widespread knowledge of continuous improvement philosophy and techniques, it makes sense to encourage other agencies to take the initiative and the credit and not worry about whether a specific process is adopted. The role of the public health system in health assessment, policy assessment, and quality improvement in an era of managed care and reduced government should be encouraged.     

Design Error Classification, Causation, and Prevention in Construction Engineering

Construction and engineering practitioners have found it increasingly difficult to learn from their mistakes, particularly with regard to the prevention, identification and/or containment of design errors. Yet, design errors have been the root cause of numerous catastrophic accidents that have resulted in the death and injury of workers and members of the public. This paper examines and classifies the nature of error and design error causation in construction and engineering projects. A review of the normative literature revealed that design errors are caused by an array of factors that can work interdependently. A generic framework is developed that classifies design error according to people, the organization, and project is presented. The paper suggests that people, over and above organizational and project management strategies, have the greatest propensity to reduce errors through the process of situated learning and knowing. This is because the working environment provided by an organization and the processes used to deliver construction and engineering projects influence the nature and ability of people to undertake tasks. Consequently, there is no single but rather a multitude of strategies that need to be adopted in congruence to reduce design errors so that safety and project performance are ameliorated.     

Considering Prework on Industrial Projects

Prefabrication, preassembly, modularization, and off-site fabrication, collectively termed as prework have become more viable with recent advances in design and information technologies. These construction methods offer a substantial opportunity to improve project performance when circumstances merit. Successful implementation of these methods on a particular project requires systematic analysis and early decision making based on specific factors of the project. This paper identifies those factors influencing decisions on the use of prework, and current industry practices for evaluating the applicability of prework on industrial projects. It then presents a decision framework to assist industry practitioners with evaluating the applicability of prework on their project, and describes a computerized tool to aid project teams in the decision-making process. The developed framework and tool are useful and effective in the decision-making process, and easy to use, as validated by practitioners in the industry.     

Web-Centric Framework for Secure and Legally Binding Electronic Transactions in Large-Scale A∕E∕C Projects

Typical architecture∕engineering∕construction (A∕E∕C) projects are technically, socially, and economically complex in terms of planning, management, and execution. In order to conduct day-to-day operations within the project (allocating funds and resources), the organizations involved in large-scale A∕E∕C projects participate in contractual transactions. Currently, these transactions are primarily conducted in the form of paper-based contracts, but there is a need to automate them, leveraging the advancements in information technology. Due to the legal weight of these contracts, electronic transactions need to be as secure and binding as paper-based transactions; the absence of a framework to achieve this has prevented large-scale automation, in spite of the presence of a host of web-based project management services. In this paper, we address the security concerns in conducting legally binding electronic transactions in large-scale A∕E∕C projects by developing a framework for conducting secure and legally binding electronic transactions. We also discuss the issues related to the implementation of such a framework at the decade-long $13.6 billion Central Artery∕Third Harbor Tunnel Project in Boston, Massachusetts.     

Educating Civil Engineering Professionals of Tomorrow

Engineering education is currently facing unprecedented challenges and opportunities. Engineering institutions are being called upon to educate the architectural, engineering, and construction (A/E/C) professionals of tomorrow by complementing their traditional engineering education with the transfusion of information technology and process automation concepts through the necessary reorganization of classes and academic curricula. This paper presents a framework for an interdisciplinary course sequence in civil engineering, project management, and information technology centered on the concepts of fully integrated and automated project processes (FIAPP). The described sequence enables students to benefit pedagogically from working in truly multidisciplinary teams, to enrich their educational experience by bringing real world projects to academic settings, and to teach them fundamental principles in integration and automation of project processes highlighting the value of such integrated project management systems (information management, planning, design, construction management, procurement, operations, and maintenance). Furthermore, the course sequence addresses deficiencies in current one-dimensional educational curricula and needs expressed by educators, students, and industry professionals. The paper presents experiences and knowledge gained from the aforementioned academic sequence on FIAPP and on the utilization of three-dimensional computer models and associated databases in the management of A/E/C processes.     

Design and Build Project Success Factors: Multivariate Analysis

This study aimed to identify a set of project success factors for design and build (D&B) projects and examine the relative importance of these factors on project outcome. Six project success factors (project team commitment, contractor's competencies, risk and liability assessment, client's competencies, end-users' needs, and constraints imposed by end-users) were extracted from factor analysis of data provided by 53 participants of public-sector D&B projects through a questionnaire survey. Project team commitment, client's competencies, and contractor's competencies were found to be important to bring successful project outcome from the multiple regression findings. Contractor's competencies also contributed to project time performance. Project team members should also recognize that time and cost performance as well as quality of design and workmanship represent the key elements of overall success of D&B projects. Practitioners are advised to focus on teamwork and partnering for successful project completion. More research should be conducted to further explore the relationship between procurement method and project success factors.     

Project Network Interdependency Alignment: New Approach to Assessing Project Effectiveness

The engineering and construction industry has evolved to a task-centric approach to evaluating the effectiveness of projects. However, a narrow task-based view of project network logic neglects the coordination of communication and knowledge exchanges across the project organizational network. This paper departs from traditional approaches to introduce a new approach to assessing project effectiveness that focuses on alignment of actual knowledge exchanges with knowledge exchange requirements across task-organization network dyads. A new modeling approach is introduced, called Project Network Interdependency Alignment. Project Network Interdependency Alignment identifies potentially excessive or insufficient communication and knowledge exchanges that can make projects ineffective. The modeling approach is introduced and retrospectively validated by using a building renovation construction project. The case study demonstrates that the approach can provide project managers with the capacity to analyze task and organizational network interdependence on projects and the critical capability to identify misalignments that impede project effectiveness.     

Empirical Comparison of Design/Build and Design/Bid/Build Project Delivery Methods

This study compares the performance of design/bid/build and design/build to see if one project delivery method is superior in regards to time and cost. Similar military buildings were used to identify two samples of projects delivered with each of the two delivery methods. These projects provide a meaningful comparison because they include buildings of the same typology (i.e., U.S. Navy Bachelor Enlisted Quarters) delivered using similar design models. Project duration, project duration per bed, project time growth, cost growth and cost per bed were statistically compared. Upon completion of the analysis, the hypothesis that design/build projects are superior to design/bid/build projects in regards to time and cost was tested. Design/build projects were proven superior in performance in almost every measure. Other findings, including recommendations to practitioners and researchers, will be provided as well.     

Relational Contracting and Teambuilding: Assessing Potential Contractual and Noncontractual Incentives

Integration in construction projects implies alignment of both structural arrangements and operational mechanisms, in order to effectively coordinate and streamline the combined efforts of various interacting parties, for improved project outcomes. Appropriate use of relational contracting (RC) principles may help achieve such integration. As such, the aims of the reported study are to examine the relative usefulness of various potential strategies and factors, to provide suitable contractual and noncontractual incentives, for building a RC culture, and nurturing effective teamwork in construction. Results from statistical analyses of 83 questionnaire responses from Hong Kong are presented. These results attribute various degrees of importance to different factors and strategies, both for RC and teamworking. The outcomes also suggest the need for a highly interactive and consolidated approach, both for propagating RC and building integrated project teams. It is observed that trust and trust based operational and contractual arrangements can effectively provide the required incentives, for implementing various RC-based working arrangements in construction. These should extend to assessing “relational” attributes during team selection, under cliental initiative and top management support. Outcomes of this study are expected to benefit both industry practitioners and researchers, in exploring, designing, and implementing suitable RC-based working arrangements.     

It's the genes! EST access to human genome content

ESTs or 'expressed sequence tags' are DNA sequences read from both ends of expressed gene fragments. The Merck-WashU EST Project and several other public EST projects are being performed to rapidly discover the complement of human genes, and make them easily accessible. These ESTs are widely used to discover novel members of gene families, to map genes to chromosomes as 'sequence-tagged sites' (STSs), and to identify mutations leading to heritable diseases. Informatic strategies for querying the EST databases are discussed, as well as the strengths and weaknesses of the EST data. There is a compelling need to build on the informatic synthesis of human gene data, and to devise facile methods for determining gene functions.     

Quality improvement in primary care clinics

BACKGROUND: Case studies from Project IMPROVE, the first randomized controlled trial to evaluate the effectiveness of continuous quality improvement (CQI) in primary care, were subjected to a qualitative analysis. Three questions were addressed: How does change in the health care environment affect a quality improvement (QI) process? How does clinic organization influence a QI process? and What is the impact of a QI process on clinic organization? METHOD: Case studies were conducted in 6 clinics that had been randomly selected from the 22 clinics participating in the IMPROVE intervention. The case study data consisted of observations of CQI team meetings, open-ended interviews with 30 informants (team members plus others in the clinics), interviews with IMPROVE consultants, and documentation from the project. The data were analyzed to identify themes and generate concepts, assess and compare the informants' experiences, and develop a conceptual framework stimulated by research and theory literature. RESULTS: Change and uncertainty in the health care environment both complicated the QI process and motivated participation in improvement. The smaller clinics appeared to have more difficulty with the QI process because of limited resources and lack of compatibility between the QI approach and their clinic organization. Project IMPROVE had two qualitative effects on clinics: increased awareness of preventive services and application of the CQI method to other problems and issues. CONCLUSION: QI initiatives can help clinics adapt to a changing health care environment and create functioning teams or groups that can address a variety of organization problems and tasks. The process should be flexible to accommodate varying organization structures and cultures.     

Safety Issues on Global Projects

Global construction projects that involve collaboration between participants from multiple countries can often lead to conflicts and delays due to different cultural perceptions of acceptable levels of safety among the different project participants. The current literature has not explored the origins, extent and costs of these delays, as well as ways to remedy them on global projects. Detailed case studies of four comparable global infrastructure projects indicate that legal rules, cultural values and the prevailing economic situation in their countries of origin, influenced project participants’ perception of safety. Differing mindsets on these projects clashed, leading to project delays and costs. Project participants unsuccessfully attempted to use a strategy of education to improve safety levels, and then resorted to more successful coercive strategies such as the imposition of fines. This research contributes to: practice, by identifying challenges that international contractors face when attempting to transfer safety techniques to developing countries on short-term global projects; and to theory by shedding light on cultural challenges faced on global projects.     

Constructing Relationally Integrated Teams

Worldwide initiatives to improve construction industry performance converge on the common need for more effective teamworking. This is increasingly critical in the context of complex multiparticipant construction projects. Clashes of organizational, operational, national, and/or professional cultures point to the need for “relational integration” as a prerequisite for such synergistic teamworking. This paper draws on recent approaches to promoting trust and cooperation through (1) basic teambuilding techniques in general and (2) partnering and alliancing in construction projects. It then focuses on analyzing the views of Singapore-based contractors as derived from a survey to elicit the hypothesized 28 factors facilitating relationally integrated teambuilding, and 31 factors deterring such integration in construction project teams. On the whole: (1) 27 of the 28 factors facilitating integrated project team, and 26 of the 31 factors deterring integrated project team, are significant; (2) these two sets of factors could be represented by four and five “broad factors,” respectively; and (3) except in a few cases, respondents from large and medium companies, as well as with and without experience in RC, have similar perceptions of the importance levels of different factors. These two sets of critical factors, as identified in this paper, complement two other previously isolated sets of factors that facilitate or deter a “relational contracting” culture. Taken together, they feed into a consolidated strategy for releasing the latent energies and potential synergies that should yield the much higher construction project performance levels that have been called for worldwide.