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伴随着国家两化融合的推进,信息化已经成为各行业发展的助推剂。传统的国际贸易业务模式已经无法适应当前高速发展的信息化时代,随着当前电子商务平台的广泛发展,传统的客户关系管理方式已经无法适用电商平台下的国际贸易模式,新的客户关系管理(CRM)融合了大数据、数据挖掘等技术颠覆了传统的CRM模式,实现了企业、客户的实时连接,使得企业能够实时了解客户需求,从而为客户提供更好的、更合适的产品。主要介绍了电商平台下的CRM模式以及其在国际贸易中的应用研究。 相似文献
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Abstract. This paper explores the effect of managerial innovativeness in municipal government on the adoption of e‐government, and it examines the association between the adoption of e‐government and its outcome. The authors posit an exploratory model: The first part of the model shows how adoption of municipal e‐government is determined by managerial innovativeness orientation, government capacity and institutional characteristics such as city size and government type. The second part suggests how e‐government outcomes are associated with the adoption of e‐government, government capacity and institutional characteristics. Analysing two different survey data sets of American municipal reinvention and e‐government, this study finds that managerial innovativeness orientation and city size are the most compelling determinants of municipal e‐government adoption. Different levels of e‐government adoption may yield different outcomes. 相似文献
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Abstract: The state reformation that took place in the 1990s and the technological explosion have led governments to reframe their way of working so as to be able to offer new and better services for citizens. To achieve this goal, major obstacles must be overcome, such as the problem of semantic heterogeneity that leads to more difficult recovery and integration of information from different government sectors. Although in the private sector solutions to this problem through the building of ontologies have already been set out, the characteristics of government itself have led the direct application of these practices to fail. This paper presents a process for building a domain ontology in the public sector from scratch. In addition, it presents the application of this process for building an ontology for the Budgetary Domain of Santa Fe Province (Argentina). 相似文献
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基于B／S的国贸商务信息管理系统开发研究 总被引：2，自引：0，他引：2
阐述了B/S模式的基本原理及特点,实现了基于B/S模式的国贸商务信息系统,并对实现中采用的技术作了简要的讨论。此系统是一个跨区域、跨平台的商务信息管理系统,能够实现国贸公司内部信息,如外销、采购、库存等信息的实时交互,使信息得到及时的传递。 相似文献
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Viswanath Venkatesh James Y. L. Thong Frank K. Y. Chan Paul Jen‐Hwa Hu Susan A. Brown 《Information Systems Journal》2011,21(6):527-555
This study presents two extensions to the two‐stage expectation‐confirmation theory of information systems (IS) continuance. First, we expand the belief set from perceived usefulness in the original IS continuance model to include three additional predictors identified in the unified theory of acceptance and use of technology, namely effort expectancy, social influence and facilitating conditions. Second, we ground the IS continuance model in the context of transactional systems that involve transmission of personal and sensitive information and include trust as a key contextual belief in the model. To test the expanded IS continuance model, we conducted a longitudinal field study of 3159 Hong Kong citizens across two electronic government (e‐government) technologies that enable citizens' access to government services. In general, the results support the expanded model that provides a rich understanding of the changes in the pre‐usage beliefs and attitudes through the emergent constructs of disconfirmation and satisfaction, ultimately influencing IS continuance intention. Finally, we discuss the theoretical and practical implications of the expanded model. 相似文献
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信息技术标准是我国普及应用信息技术、弘扬民族文化、取得市场主动性的关键。该文分析了朝鲜语信息技术标准化国内外现状,论述了朝鲜语信息处理的必要性,并提出信息技术标准化工作的具体建议。该文认为统一的中国少数民族文字信息技术基础标准体系亟待完善,朝鲜语的信息技术标准化对我国朝鲜族文化的传承与发展具有深远意义,对形成系统、完整的中华语言文字信息处理统一平台、扩大国际影响、维护国家统一而言是不可或缺的工作。
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Jonathan Whitaker Peter Ekman Steve Thompson 《Journal of Computer Information Systems》2017,57(2):112-122
Despite a generally acknowledged importance of information technology (IT) in enabling global strategy and a broad understanding of the manner in which IT enhances coordination and reduces cost, few studies have focused precisely on how multinational corporations (MNCs) use IT to facilitate globalization. To address this gap in the literature, we conduct a case study across four large MNCs, and use primary data to develop predictive propositions on the characteristics of products, processes, and customers that impact the ways in which MNCs use IT to manage their global operations. 相似文献
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叶辉 《计算机光盘软件与应用》2011,(13)
当今社会随着医疗信息系统需求的不断更新,跨区域的电子医疗文档的传输问题越来越制约医疗信息系统的发展,本文阐述医疗文档如何利用HL7-CDA标准建立一套适合医疗健康档案远程共享的技术模式,该模式使区域大医院和社区医疗基础健康档案进行数据共享以及医疗资源共享变成可能。 相似文献
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Mohammad Shahadat Hossain Pär‐Ola Zander Md Sarwar Kamal Linkon Chowdhury 《Expert Systems》2015,32(5):563-577
Little knowledge exists on the impact and results associated with e‐government projects in many specific‐use domains. Therefore, it is necessary to evaluate the efficiency and effectiveness of e‐government systems. Because the development of e‐government is a continuous process of improvement, it requires continuous evaluation of the overall e‐government system as well as evaluation of its various dimensions such as determinants, characteristics and results. E‐government development is often complex, with multiple stakeholders, large user bases and complex goals. Consequently, even experts have difficulties in evaluating these systems, especially in an integrated and comprehensive way, as well as on an aggregate level. Expert systems are a candidate solution to evaluate such complex e‐government systems. However, it is difficult for expert systems to cope with uncertain evaluation data that are vague, inconsistent, highly subjective or in other ways, challenging to formalize. This paper presents an approach that can handle uncertainty in e‐government evaluation: the combination of Belief Rule Base knowledge representation and Evidential Reasoning. This approach is illustrated with a concrete prototype, known as the Belief Rule Based Expert System (BRBES) and implemented in the local e‐government of Bangladesh. The results have been compared with a recently developed method of evaluating e‐government, and it is demonstrated that the results of the BRBES are more accurate and reliable. The BRBES can be used to identify the factors that need to be improved to achieve the overall aim of an e‐government project. In addition, various ‘what if’ scenarios can be generated, and developers and managers can obtain a foretaste of the outcomes. Thus, the system can be used to facilitate decision‐making processes under uncertainty. 相似文献
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Most of the service innovation in e‐government initiatives has been initially focused on making a digital version of an equivalent physical service, followed by creating new services through either adopting new business models or overhauling existing infrastructures. The former approach uses variants of e‐commerce business models to drive service innovation whereas the latter entails changes to the backend for driving system efficiency and integration, which later serve for reorganising and improving service provision. Each approach presents a different way of assembling services, infrastructures, people and business models. The ramifications of each assemblage to service innovation are less understood. This paper seeks to examine the intended and unintended consequences of these two contrasting approaches inductively and deductively. Our findings show that a frontend approach enables quick improvements and enacts a variety of structures, with each structure inscribing a set of new path‐dependent routines in the infrastructures. In the backend approach it took longer to introduce new services. Yet the services were of a higher quality and required less modification in the long run. Quantitative analyses confirmed these findings. We attributed the alignment advantage of backend approach to better interdepartmental collaboration organised around a technology platform for system and service integration, concentrating resources on a coherent rather than a diverse set of business models. This approach realigns practices and routines and technology internally, whereas the explorative, diverse use of business models in the frontend approach for service innovation is less sustainable. 相似文献
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This paper uses activity theoretic analyses to investigate the role of governments in developing rural e‐commerce ecosystems and the effects of such ecosystems on poverty alleviation. On the basis of a case study of Longnan, one of the poorest regions in China, this paper reports and analyses the various actions taken by local governments in nurturing, supporting, and regulating the development of a local rural e‐commerce ecosystem and using this ecosystem to transform poverty alleviation. Our study articulates a model of poverty alleviation through e‐commerce. By documenting and theorizing the mechanisms underlying rural e‐commerce development and poverty alleviation through e‐commerce as well as governments' role in developing and sustaining them, this paper contributes to establishing a “theory of the solution” to the grand challenge of poverty alleviation both in China and globally. 相似文献
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描述了用于电子政务身份认证的X．509v3证书的结构及其语义,特别是对证书扩展域作了重点分析,提出了标准化的方法。 相似文献
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Franz Barjak Kathryn Eccles Eric T. Meyer Simon Robinson Ralph Schroeder 《Journal of Computer-Mediated Communication》2013,18(2):1-24
The paper studies the transition to ICT‐based support systems for scientific research. These systems currently attempt the transition from the project stage to the more permanent stage of an infrastructure. The transition leads to several challenges, including in the area of establishing adequate governance regimes, which not all projects master successfully. Studying a set of cases from Europe and America, we look at patterns in the size and scope of the undertakings, embeddedness in user communities, aims and responsibilities, mechanisms of coordination, forms of governance, and time horizon and funding. We find that, though configurations and landscapes are somewhat diverse, successful projects typically follow distinctive paths, either large‐scale or small‐scale, and become what we term ‘stable metaorganizations’ or ‘established communities.’ 相似文献
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Abstract. Electronic government, or e‐government, increases the convenience and accessibility of government services and information to citizens. Despite the benefits of e‐government – increased government accountability to citizens, greater public access to information and a more efficient, cost‐effective government – the success and acceptance of e‐government initiatives, such as online voting and licence renewal, are contingent upon citizens’ willingness to adopt this innovation. In order to develop ‘citizen‐centred’ e‐government services that provide participants with accessible, relevant information and quality services that are more expedient than traditional ‘brick and mortar’ transactions, government agencies must first understand the factors that influence citizen adoption of this innovation. This study integrates constructs from the Technology Acceptance Model, Diffusions of Innovation theory and web trust models to form a parsimonious yet comprehensive model of factors that influence citizen adoption of e‐government initiatives. The study was conducted by surveying a broad diversity of citizens at a community event. The findings indicate that perceived ease of use, compatibility and trustworthiness are significant predictors of citizens’ intention to use an e‐government service. Implications of this study for research and practice are presented. 相似文献
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Kaiying Cao Yuqiu Xu Jiajia Cao Bing Xu Jia Wang 《International Transactions in Operational Research》2020,27(6):2878-2898
Considering consumers are increasingly shopping online nowadays and the online sales market is dominated by e‐commerce giants, traditional retailers need to choose whether to enter e‐commerce platforms. Moreover, traditional retailers need to determine whether to offer offline return services considering online return services are very popular. To address these challenges, we explore a retailer's optimal offline return strategy and channel choice of whether or not to enter a platform in the contexts of symmetric information and asymmetric information, respectively. We present conditions for the retailer to share information. Interestingly, we find that the retailer in some conditions has no motivation to improve customer satisfaction rate of offline store. Most important, we find that the retailer's channel choice depends on the magnitude of the annual service fee that is affected by offline return strategy and asymmetric information, and the offline return strategy depends on the magnitude of the average residual value of returned products. 相似文献
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基于中国科学院资源规划(Academia Resource Planning,简称ARP)项目建设,阐述针对科学院院所两级管理情况下,将服务、科研、管理信息化,集成人、财、物、项目以及多种资源共享并能够对高层领导支持决策分析的复杂管理信息系统-ARP 系统。此系统包含十大应用系统和三大建设支撑平台。以国际合作系统开发设计为例,为能快速响应由管理变革带来的需求变更,采用基于敏捷技术平台的开发方法建设业务系统,并实时响应用户。应用效果表明,该方法建设的系统极大的提高了工作效率,提升了院管理信息化水平。 相似文献
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Viswanath Venkatesh Tracy Ann Sykes Srinivasan Venkatraman 《Information Systems Journal》2014,24(3):249-269
Electronic government (e‐Government) is one of the most important ways to bridge the digital divide in developing countries. We develop a model of e‐Government portal use. We use various individual characteristics, namely demographics and personality, as predictors of e‐Government portal use. Specifically, our predictors were (1) gender, age, income and education; (2) the Big Five personality characteristics, i.e. extraversion, neuroticism, conscientiousness, agreeableness and openness to experience; and (3) personal innovativeness with information technology. We conducted a field study in a village in India. We collected data from over 300 heads of household. We found support for our model, with most variables being significant and explaining 40% of the variance in e‐Government portal use. 相似文献