Unveiling the dark side of social networking sites: Personal and work-related consequences of social networking site addiction

Although previous research has explored the effects of social networking site (SNS) use in organizations, researchers have focused little on its negative consequences. This article attempts to fill this void by examining, through the lens of social cognitive theory, the extent SNS addiction impacts personal and work environments. The results, based on 276 questionnaires completed by employees in a large information technology corporation, show that addiction to SNSs has negative consequences on the personal and work environments. SNS addiction reduces positive emotions that augment performance and enhance health. SNS addiction fosters task distraction, which inhibits performance. Theoretical and practical implications are discussed.     

Technostress and social networking services: Explaining users' concentration,sleep, identity,and social relation problems

It is common for users of social networking sites and services (SNS) to suffer from technostress and the various associated strains that hinder their well‐being. Despite prior SNS stress studies having provided valuable knowledge regarding SNS stressors and their use consequences, they have not examined the various strains related to well‐being that those stressors can create nor the underlying SNS characteristics. To address this gap in the research, we used a qualitative approach involving narrative interviews. As a contribution, our findings reveal four types of strains related to well‐being (concentration problems, sleep problems, identity problems, and social relation problems) as well as two different patterns with distinct sets of SNS stressors and SNS characteristics that generate those strains. As practical implications, the findings of this study can help technostressed users to identify their strains, understand their underlying SNS characteristics and SNS stressors, and increase the possibility that they will be able to avoid the strains in the future.     

What type of content are smartphone users addicted to?: SNS vs. games

Based on a sample of 944 respondents who were recruited from 20 elementary schools in South Korea, this research surveyed the factors that lead to smartphone addiction. This research examined the user characteristics and media content types that can lead to addiction. With regard to user characteristics, results showed that those who have lower self-control and those who have greater stress were more likely to be addicted to smartphones. For media content types, those who use smartphones for SNS, games, and entertainment were more likely to be addicted to smartphones, whereas those who use smartphones for study-related purposes were not. Although both SNS use and game use were positive predictors of smartphone addiction, SNS use was a stronger predictor of smartphone addiction than game use.     

Effects of social and technology overload on psychological well-being in young South Korean adults: The mediatory role of social network service addiction

This study examined the effects of social and information technology overload on psychological well-being. It also explored the mediating role of social network service (SNS) addiction in the hypothesized relationships between these variables. A sample of 419 college students and employees in their 20s and 30s, who were SNS users in South Korea, participated in the study. The results showed that social and information technology overload did not exert a direct impact on psychological well-being. SNS addiction served as a mediator in the relationships between these variables. The theoretical contributions and useful managerial implications of the study, with respect to reducing SNS users' addiction and improving their psychological well-being, were described.     

Examining online citizenship behaviours in social network sites: a social capital perspective

As users have flocked to social network sites (SNSs), these sites have gained tremendous scale and concomitant social influence. This growth has come at the cost of social disruption caused by the posting of abusive comments and rumours that turn out to be false. To combat these negative phenomena, this study proposes SNS citizenship behaviour and examines it from the perspective of social capital theory. This study further examines how the key characteristics of SNS in terms of the concept of customer value affect social capital development in an SNS context. The test results explain that the structural, relational, and cognitive dimensions of social capital have significant direct and indirect effects on the SNS citizenship behaviour. These findings also explain that four key characteristics (exploration, communication support, playfulness, and responsiveness) of SNS affect the three dimensions of social capital. This study contributes to the literature in its establishment of the concept of SNS citizenship behaviour and examines it from the social capital theory perspective. Its findings have practical implications through its guidance on how to develop SNS features and manage these sites for the citizenship behaviour of their users, which are achievements for the harmonious and effective functioning of SNS.     

Social networking on smartphones: When mobile phones become addictive

As the penetration of mobile phones in societies increases, there is a large growth in the use of mobile phones especially among the youth. This trend is followed by the fast growth in use of online social networking services (SNS). Extensive use of technology can lead to addiction. This study finds that the use of SNS mobile applications is a significant predictor of mobile addiction. The result also shows that the use of SNS mobile applications is affected by both SNS network size and SNS intensity of the user. This study has implications for academia as well as governmental and non-for-profit organizations regarding the effect of mobile phones on individual’s and public health.     

A typology of user liability to IT addiction

To date, information systems (IS) research mainly has provided a monolithic view of information technology (IT) use, considering it to be a desired behaviour with positive outcomes. However, given the dramatic increase in the use of technology during the last few years, susceptibility to IT addiction is increasingly becoming an important issue for technology users and IS researchers. In this paper, we report the results of a study that focuses on identifying variations in user liability to IT addiction, which reflects the susceptibility of individual users to develop IT addiction. First, a review of the literature in different disciplines (e.g. health, psychology and IS) allows us to better understand the concepts of IT addiction and liability to addiction. The literature review also provides an overview of the antecedents and consequences associated with IT addiction. Then, building on the analysis of 15 in‐depth interviews and 182 exploratory open‐ended surveys collected from smartphone users, we apply the concept of liability to addiction in the IT use context and propose a typological theory of user liability to IT addiction. Our typology reveals five ideal types; each can be associated to a user profile (addict, fanatic, highly engaged, regular and thoughtful ). Building upon both the extant literature and our results, we put forth propositions to extend the theoretical contributions of the study. We finally discuss the contributions and implications of our paper for research and practice.     

Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour

Despite substantial investments in customer‐relationship‐management (CRM) systems, companies continue to experience pain rather than profit. Meanwhile, the concept of “adaptive behaviour” of frontline employees has received little attention in the literature related to CRM systems in which the frontline employees are the primary users. In this study, we propose that with the aid of CRM systems, individual employees are able to immediately access information about customers and service offerings, thus enabling their adaptive behaviours to provide personalized service to individual customers. Based on coping theory, we develop a CRM system‐driven adaptive behaviour model that explains how CRM systems facilitate individual employees' service performance by enabling adaptive behaviour during their service encounters. Multisourced data from a financial company in China largely support our proposed model, showing that employees' postadoption of CRM systems (routinization and infusion of use) enables interpersonal and offering adaptive behaviours, which in turn enhance employees' service performance. In addition, forming a postadoption behaviour of CRM systems relies on the frequent use. We discuss the theoretical and practical implications of adaptive behaviour in service encounters with the aid of CRM systems.     

The Impact of Cross-Addiction on Information Sharing Behaviors on Social Networking Sites

ABSTRACT

There is a rise in the interest among researchers to understand how addiction to social networking sites (SNSs) influences the use of SNS for information sharing. Much less attention has been placed on the interactive effect of multiple addictions (i.e., cross-addiction) on information sharing behaviors on SNSs. In this study, we examine the interaction effect of SNS addiction and alcohol use on two characteristic sharing behaviors on SNSs, self-promotion, and peer promotion of alcohol use. This study contributes to theory and practice as it builds a model that integrates social cognitive theory and normative social influence to explain mechanisms through which cross-addiction shapes information sharing behaviors on SNSs. The proposed model is estimated using data from a sample of college students in a North American university. The results support the theorized relationships between cross-addiction and SNS use to promote addiction-related activities. Implications of the findings for theory and practice are discussed.     

The influence of role stress on self-disclosure on social networking sites: A conservation of resources perspective

There is a growing body of research about the influence of users’ perceived stress on their social networking site (SNS) usage behaviors. In general, stress negatively leads to a reduction in SNS usage (e.g., discontinuous use and self-disclosure). However, very little research has examined how SNS users strive to resolve stress problems from a positive perspective. To fill this gap, we conducted a research study among users of Moments, a large SNS in China. Based on the conservation of resources (COR) theory, we hypothesized that SNS users’ response to role stress, a subtype of stress, might be positive, leading to investments in social resources (e.g., motivation for relationship maintenance and self-presentation) and generating an increased level of self-disclosure on SNS. The survey results revealed the mediating effect of motivation for relationship maintenance and self-presentation on the SNS stress–disclosure relationship. We found that SNS users conserve their resources by maintaining relationships and presenting themselves positively in response to role stress, as predicted. Theoretical contributions and practical implications of the study are discussed, as are its limitations and directions for future research.     

Influence of SNS User Innovativeness and Public Individuation on SNS Usage Patterns and Social Capital Development: The Case of Facebook

This paper studies the correlation between users’ psychological traits and their social network sites (SNS) usage patterns, and the correlation between SNS usage patterns and the development of social capital as it relates to Facebook. Individual personality traits, including user innovativeness and public individuation, are proposed to be positively correlated with SNS usage patterns such as usage rate and diversification of use. This study specifically classifies social capital into two types—bridging vs. bonding—based on Social Capital Theory, and examines the correlation between SNS usage patterns and social capital development. To investigate the proposed hypotheses of this study, SNS users in Korea were surveyed and a structural equation model was used to analyze and verify the hypotheses. The results showed that users exhibiting both a high degree of innovativeness and public individuation use SNS more frequently and in more diverse ways than users who exhibited lower degrees of innovativeness and public individuation. It was also found that SNS usage patterns are correlated with social capital. The results of this study contribute to SNS-related research work as this study focuses on the development of social capital—a key concept behind the creation and use of SNS—and allows for a deeper understanding of how the psychological traits of individual users affect SNS usage patterns and the development of social capital. This study also offers insights to the corporate sector by providing practical guidelines on how to utilize SNS more effectively.     

The technostress trifecta ‐ techno eustress,techno distress and design: Theoretical directions and an agenda for research

Technostress—defined as stress that individuals experience due to their use of Information Systems—represents an emerging phenomenon of scholarly investigation. It examines how and why the use of IS causes individuals to experience various demands that they find stressful. This paper develops a framework for guiding future research in technostress experienced by individuals in organizations. We first review and critically analyse the state of current research on technostress reported in journals from the IS discipline and the non‐IS disciplines that study stress in organizations (eg, organizational behaviour and psychological stress). We then develop our framework in the form of the “technostress trifecta”—techno‐eustress, techno‐distress, and Information Systems design principles for technostress. The paper challenges 3 key ideas imbued in the existing technostress literature. First, it develops the argument that, in contrast to negative outcomes, technostress can lead to positive outcomes such as greater effectiveness and innovation at work. Second, it suggests that instead of limiting the role of IS to that of being a stress creator in the technostress phenomenon, it should be expanded to that of enhancing the positive and mitigating the negative effects of technostress through appropriate design. Third, it lays the groundwork for guiding future research in technostress through an interdisciplinary framing that enriches both the IS and the psychological stress literatures through a potential discourse of disciplinary exchange.     

Understanding massively multiplayer online role‐playing game addiction: A hedonic management perspective

Massively multiplayer online role‐playing game (MMORPG) addiction presents a serious issue worldwide and has attracted increasing attention from academic and other public communities. This article addresses this critical issue and fills research gaps by proposing and testing a research model of MMORPG addiction. Building on the conceptual foundation of the hedonic management model of addiction and the technology affordance perspective, we develop a research model explaining how MMORPG affordances (ie, achievement, social and immersion affordances) are associated with the duality of hedonic effects (ie, perceived positive mood enhancement and perceived negative mood reduction) and the extent of MMORPG addiction. Using structural equation modelling, we empirically test our research model with 406 MMORPG players. The results show that both perceived positive mood enhancement and perceived negative mood reduction positively correlate with the extent of MMORPG addiction. Furthermore, achievement and immersion affordances are positively associated with the duality of hedonic effects, whereas social affordance is not. Our study contributes to the growing body of technology addiction literature by revealing the relationships between the two hedonic effects and the extent of MMORPG addiction, and by offering a contextualised explanation of the role of MMORPG affordances in these relationships. We offer an alternative perspective on the far‐reaching, unintended relationships between technological affordances and addictive technology use. Our study provides game developers and policymakers with insights into preventing MMORPG addiction to create an entertaining, healthy virtual playground.     

A conceptual and methodological critique of internet addiction research: Towards a model of compensatory internet use

Internet addiction is a rapidly growing field of research, receiving attention from researchers, journalists and policy makers. Despite much empirical data being collected and analyzed clear results and conclusions are surprisingly absent. This paper argues that conceptual issues and methodological shortcomings surrounding internet addiction research have made theoretical development difficult. An alternative model termed compensatory internet use is presented in an attempt to properly theorize the frequent assumption that people go online to escape real life issues or alleviate dysphoric moods and that this sometimes leads to negative outcomes. An empirical approach to studying compensatory internet use is suggested by combining the psychological literature on internet addiction with research on motivations for internet use. The theoretical argument is that by understanding how motivations mediate the relationship between psychosocial well-being and internet addiction, we can draw conclusions about how online activities may compensate for psychosocial problems. This could help explain why some people keep spending so much time online despite experiencing negative outcomes. There is also a methodological argument suggesting that in order to accomplish this, research needs to move away from a focus on direct effects models and consider mediation and interaction effects between psychosocial well-being and motivations in the context of internet addiction. This is key to further exploring the notion of internet use as a coping strategy; a proposition often mentioned but rarely investigated.     

The bittersweet escape to information technology: An investigation of the stress paradox of social network sites

It seems counterintuitive for people to continue using Social network sites (SNSs) despite the stress they cause. This study addresses this issue by suggesting that a stress paradox exists on SNSs, and by developing process and variance theoretical models to explain this new type of IT-duality. It argues that SNS use occurs as a coping strategy that people adopt to deal with life-stress. It also argues that SNSs are stressful, due to more than excessive demands, since SNS use also involves privacy threats. An online survey of 633 Facebook, Instagram and Snapchat users provide support for the study’s main premise.     

Motivators of online vulnerability: The impact of social network site use and FOMO

Continued and frequent use of social network sites (SNS) has been linked to a fear of missing out (FOMO) and online self-promotion in the form of friending and information disclosure. The present paper reports findings from 506 UK based Facebook users (53% male) who responded to an extensive online survey about their SNS behaviours and online vulnerability. Structural equation modelling (SEM) suggests that FOMO mediates the relationship between increased SNS use and decreased self-esteem. Self-promoting SNS behaviours provide more complex mediated associations. Longitudinal support (N = 175) is provided for the notion that decreased self-esteem might motivate a potentially detrimental cycle of FOMO-inspired online SNS use. The research considers the implications of social networking on an individual's online vulnerability.     

Innovation among different classes of software development organizations

Software development organizations (SDOs) innovate in diverse ways. In this paper, based on an extensive review of innovation typologies, we develop a theory‐driven typology of SDO innovator classes. We theorize about the driving forces behind these classes, with specific attention given to knowledge‐based dispositions that relate to the SDO's knowledge‐based competencies in technology appropriation, technology generation, and network intensity within ecological niches. Through a survey of 136 SDOs, which adopted Internet technologies during 1995‐2006, we empirically verify that these classes also determine different ways that SDOs innovate around software services they provide to their clients. Our findings suggest that the knowledge‐based dispositions of different SDO innovator classes impact how they innovate. Overall, the study involves theorizing around different types of innovation behaviours and associated knowledge‐based factors that influence the way SDOs innovate.     

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Drivers experiencing rush hour congestion were interviewed using cellular telephones to study stress and coping responses. Measures were taken of each driver's predisposition to stress (trait stress) as well as their reactions to the experience of either low or high traffic congestion (state stress). Two interviews were conducted during the trip when drivers experienced both low and high congestion conditions. Although state stress was greatest for all drivers experiencing the high congestion condition, a trait X situation interaction was obtained, indicating that stress levels were highest for high trait stress drivers experiencing the congested roadway. In terms of trait coping behaviours, participants indicated a preference for direct over indirect behaviours. A greater variety of direct and indirect behaviours were reported in high congestion. Reports of aggressive behaviours showed the greatest increase from low to high congestion. Comments on the use of cellular telephones in methodology are offered.     

Time‐out/time‐in: the dynamics of everyday experiential computing devices

In everyday life, the role of computing devices alternates between the ordinary and mundane, the un‐reflected and the extraordinary. To better understand the process through which the relationship between computing devices, users and context changes in everyday life, we apply a distinction between time‐in and time‐out use. Time‐in technology use coincides and co‐exists within the flow of ordinary life, while time‐out use entails ‘taking time out’ of everyday life to accomplish a circumscribed task or engage reflectively in a particular experience. We apply a theoretically informed grounded approach to data collected through a longitudinal field study of smartphone users during a 6‐month period. We analysed the data based on the concept of time‐in/out and show the dynamics in the experience of a device that changes from the ‘extraordinary’ to the ‘ordinary’ over time. We also provide a vocabulary that describes this relationship as stages resembling the one between a couple, which evolves from an early love affair, to being married and to growing old together. By repurposing the time‐in/out distinction from its origin in media studies, this paper marks a move that allows the distinction to be applied to understanding the use and dynamic becoming of computing devices over time.     

The Role of Social Network Sites in Romantic Relationships: Effects on Jealousy and Relationship Happiness

On social network sites (SNS), information about one's romantic partner is readily available and public for friends. The paper focuses on the negative (SNS jealousy) and positive (SNS relationship happiness) consequences of SNS use for romantic relationships. We examined whether relationship satisfaction, trait jealousy, SNS use and need for popularity predicted these emotional consequences of SNS use and tested the moderating role of self‐esteem. For low self‐esteem individuals, need for popularity predicted jealousy and relationship happiness. For high‐self‐esteem individuals, SNS use for grooming was the main predictor. Low‐self‐esteem individuals try to compensate their low self‐esteem by creating an idealized picture. Undesirable information threatens this picture, and especially individuals with a high need for popularity react with SNS jealousy.