Success factors of knowledge management in temporary organizations

The prevalence of temporary forms of cooperation and project-based work is increasing. Likewise, the knowledge-intensity of work contents is growing. However, the unique and temporary nature of projects and programs does not support knowledge transfer from, between and within projects.This research aims at spotting success factors of knowledge management in temporary organizations. Based on a cross-industry sample with 414 organizations, we apply the partial least square (PLS) method to test the influence of cultural, organizational, structural, and process-related factors on knowledge management effectiveness.Besides IT-support and formal elements of the organization, it is cultural factors that strongly influence knowledge management success. In temporary organizations they compensate for the lack of organizational routines and organizational memory. Our results contribute to a more differentiated understanding of knowledge management in project environments.     

Change program management: Toward a capability for managing value-oriented,integrated multi-project change in its context

Program management has taken its position in project management research and in public and private organizations as a successful method for managing complex, uncertain, and large-scale changes. During the past 25 years, research has evolved from programs as the conceptual extension of projects to a rich field of empirical studies reflecting the special natures and contexts of change programs and their management, with unique theoretical foundations. To take stock of this recent history, in this article we analyze the patterns of previous empirical studies on change program management and their theoretical foundations. The goal is to identify and summarize proposals to guide forthcoming program management research. The results reveal three main themes of ongoing research: managing over the change program lifecycle, managing programs in their context, and program managers' capabilities. The roots of change program management in organization theories are apparent; structural contingency theory and information processing theories have dominated in previous empirical research, but are clearly being extended to agency, stakeholder, and actor-network theories. New research ideas are proposed for the use of programs in various types of changes, value creation and delivery through change programs, the profiles and capabilities of different actors in program management, the coexistence and interplay of multiple programs, and the complex stakeholder networks involved with change programs. When change becomes more prevalent in the organizations' dynamic contexts, there is an increasing need to develop program management toward an organizational capability for managing value-oriented, integrated, and multi-project change in complex stakeholder contexts.     

Why projects fail? How contingency theory can provide new insights – A comparative analysis of NASA’s Mars Climate Orbiter loss

When important projects fail, the investigation is often focused on the engineering and technical reasons for the failure. That was the case in NASA’s Mars Climate Orbiter (MCO) that was lost in space after completing its nine-month journey to Mars. Yet, in many cases the root cause of the failure is not technical, but managerial. Often the problem is rooted in management’s failure to select the right approach to the specific project. The objective of this paper is to enrich our understanding of project failure due to managerial reasons by utilizing different contingency theory frameworks for a retrospective look at unsuccessful projects and perhaps more important, potential prevention of future failures. The evolving field of project management contingency theory provides an opportunity at this time to re-examine the concept of fit between project characteristics and project management, and offer deeper insights on why projects fail. After outlining several existing contingency studies, we use three distinct frameworks for analyzing the MCO project. These frameworks include Henderson and Clark’s categorization of change and innovation, Shenhar and Dvir’s NTCP diamond framework, and Pich, Loch, and De Meyer’s strategies for managing uncertainty. While each framework provides a different perspective, collectively, they demonstrate that in the MCO program, the choices made by managers, or more accurately, the constraints imposed on them under the policy of ‘better, faster, cheaper’, led the program to its inevitable failure. This paper shows that project management contingency theory can indeed provide new insights for a deeper understanding of project failure. Furthermore, it suggests implications for a richer upfront analysis of a project’s unique characteristics of uncertainty and risk, as well as additional directions of research. Such research may help establish new and different conceptions on project success and failure beyond the traditional success factors, and subsequently develop more refined contingency frameworks. The results of such research may enable future project managers to rely less on heuristics and possibly lead to a new application of “project management design.”     

The management of project management: A conceptual framework for project governance

For an organization to create optimal value from its investment in projects there must be a clear link between the outputs created by the projects and the requirements of the organization's business strategy. This means that organizations that have a structure in place for aligning the project deliverables with their organizational goals will be better placed to realize their investment in projects, and achieve the value defined by their business strategies. This paper examines existing research, ideas and concepts of project governance and enterprise project management, and offers a framework to build on current theory development and practice. Synthesizing existing literature of project/program management, governance and portfolio management, this paper proposes four key elements to improve the performance of projects and hence create value for organizations. These four elements are (1) portfolio management: focused on selecting the right projects and programs to support the organization's strategy, and terminating ones that no longer contribute to the business success of the organization; (2) project sponsorship: providing the direct link between the executive and the project or program manager, focused on the whole project lifecycle; (3) Project Management Office (PMO): providing oversight and strategic reporting capabilities; (4) projects and program support: the effective support and management of projects and programs are the measures of an effective governance system. The purpose of the framework described in this paper is to provide guidance to organizations in the development of effective project governance to optimize the management of projects.     

Knowledge leadership to improve project and organizational performance

Conceptualizing knowledge leadership and customer knowledge management (CKM) in the project context is still rudimentary. Thus, the first objective of this study is to assess the associations among knowledge leadership, customer knowledge management, the performance of a precision instrument sales (PIS) project, and organizational performance. The second objective is to determine whether project performance may mediate the effect of customer knowledge management on organizational performance. The third objective is to examine the moderating role of data complexity in the relationship between customer knowledge management and project performance. This study empirically investigated a sample of precision instrument sales projects in Taiwanese high-tech industry. The findings indicate that adoption of knowledge leadership is associated with customer knowledge management. In addition, these analyses suggest that implementation of customer knowledge management influences organizational performance via project performance. The results also show that the positive relationship between customer knowledge management and project performance depends on data complexity.     

A contingency estimation model for software projects

A contingency estimation model for software development projects is presented. The proposed model considers the estimated cost and the risk of software projects to estimate contingency resources; hence, contingency estimates are correlated to the cost and risk of software projects. The model uses a generic probabilistic representation of the estimated cost; hence, it can be deployed with any project development environment and provides a flexible choice to software managers. Furthermore, the proposed model considers the risk tolerance of software organizations to estimate the contingency and helps to abate the maximum impacts of risk events within the risk tolerance. The proposed model is scalable to a portfolio of software projects. The model produces sub-additive contingency estimates which is essential to optimize a software project or a portfolio of software projects. The results of a case-study show that the contingency estimates are comparable with the actual contingency resources needed for the development of real software development projects.     

The utopia of order versus chaos: A conceptual framework for governance,organizational design and governmentality in projects

Images of utopia of order and chaos can serve to depict paradoxes observed in projects by illustrating the ongoing challenges presented by formal organization and informal social structure at the interface of temporary/permanent organizing. This paper develops a conceptual framework that shows that governance, organizational design and governmentality are all essential to an understanding of projects. We seek to clarify these concepts and to consider temporalities in the organizational project management context. This implies examining temporary/permanent organizing interaction at macro-meso-micro levels and challenging the traditional categorization of the formal and the informal aspects into two different and isolated streams of research. The paper offers a theoretical contribution to project studies by creating a bridge between process theory, the sensemaking perspective and the study of organizational project management. It also contributes to practice through the framework's analytical potential and improved understanding of the relationship between governance and organizational design.     

The unlearning dimension of organizational learning in construction projects

It has been suggested that contracting organizations in construction projects do not seem to adapt resiliently under changing market conditions. Interestingly, recent organizational management literature reveals the essential role of practicing unlearning for generating more resilient performance improvement actions. This paper reports on a study that aims to test empirically the contingent effect of unlearning on the relationship between organizational learning (OL) and organizational success. A conceptual model which depicts the hypothesized relationship among OL, unlearning and organizational success is presented. Data were obtained from a questionnaire survey. To test the conceptual model, Pearson Correlation Analysis and Multiple Moderated Regression Analysis were employed. The study hypothesized that interaction between the practice of OL and unlearning have a moderating effect on organizational success. The hypothesis was only partially supported by the results of the MMR analysis. Only the practice of double-loop learning was found to be symbiotic with the practice of unlearning for achieving organizational success. The effect was found to be more significant when organizational success was evaluated in terms of meeting the client's expectations on project cost.     

The impact of women’s representation on performance in project-based and non-project-based organizations

Project-based organizations face challenges of increasing skill shortages and risks of reducing competitiveness and performance. Leveraging female talent can improve organizational competitiveness and outcomes. Drawing on the resource-based view of the firm and contingency theory, we predict that the impact of women in management on organizational performance will be stronger in project-based organizations than in non-project-based organizations. Using a sample of 932 private organizations and a longitudinal research design, this paper presents pioneering insights into the impact of women’s representation on organizational performance in project-based organizations. The results help refine the positive findings of past research and identify the moderating effect of industry type on the benefits of women’s representation on organizational performance. The relationship between women in management and organizational performance was positive in project-based organizations. For practitioners, the findings suggest that project-based organizations may need to consider how they increase their innovative capacity and address gender imbalances to capitalize on gender diversity benefits for organizational outcomes.     

Organizational culture and willingness to share knowledge: A competing values perspective in Australian context

A considerable amount of research has confirmed the relationship between organizational culture and knowledge sharing behaviours. However, less research has been conducted on the impact of project sub-cultures in relation to the sharing of knowledge between projects, particularly in project based organizations (PBOs). The unique structures and contexts characterized by PBOs indicate the need to investigate further the impact of cultures present within PBOs and their effect on knowledge sharing. We report on a rich case study of four large Australian-based PBOs whereby the cultural values of these large organizations were seen to impact significantly on whether project teams were more or less likely to improve inter-project knowledge sharing. Furthermore, this research demonstrates the utility of using Cameron and Quinn's (2005) Competing Values Framework to evaluate culture in the context of PBOs.     

Effects of project governance structures on the management of risks in major infrastructure projects: A comparative analysis

Large infrastructure construction projects are prone to risks. Using desktop review and interviews with stakeholder organizations in two major infrastructure projects (the Yi-wan Railway Construction Project in China and the Northern Gateway Toll Road (NGTR) Project in New Zealand), this study investigated how different project governance structures affect the management of risks. Comparative analysis shows that project governance provides a structured mechanism to identify and address risks as they occur. Despite varied context, two projects relied upon flexible contractual arrangements to leverage risks among project participants. While a centralized, single-agent governance was adopted in the form of Project Management Headquarters (PMH) in Yi-wan Railway project, an alliance governance structure was used in the NGTR project. The former enabled top-down risk allocation whereas the latter encouraged proactive solutions to risk sharing. The research outcomes will inform the decision making among project stakeholders on establishing appropriate project governance arrangements in order to achieve target risk management outcome. By comparing real-time projects of varied scope, complexity and significance, the findings contribute to an improved understanding of the relationship between project organizations and project risk management.     

Managing inter-firm projects: A systematic review and directions for future research

Although the management of inter-firm projects is increasingly being researched in a wide range of academic fields (project management, alliances and networks, organization studies), the findings of these studies rarely cross theoretical boundaries. In the present study, a systematic literature review of 219 contributions from 26 years of academic research on managing inter-firm projects identifies 22 key management issues underlying its contributions. Based on a two-dimensional framework (project stage and analytical sphere), a structured and integrative synthesis of relevant studies is outlined. Based on these findings, future investigations are proposed to focus on dynamic, contextual and structural aspects of the management of inter-firm projects.     

Linking entrepreneurial orientation to project success

Entrepreneurial orientation (EO) is a strategic posture of an organization, and it is related to basic policies and practices for the development of entrepreneurial actions looking for creating competitive advantages. This study develops and tests a model of the relationship between entrepreneurial orientation and project success in Brazilian context. As quantitative research, a survey was used to collect data. A sample of 100 valid answers from project practitioners was treated through the structural equation modeling method. As research implications, the main result points out the positive correlation between the entrepreneurial orientation and the project success, contributing to the development of this research subject and helping to minimize the gap in the literature that addresses the relationship between project success and EO. In practical terms, understanding that innovativeness, risk taking, proactiveness, autonomy and competitive aggressiveness (the dimensions of the EO) can contribute to project success and can also indirectly impact on organizational performance, could help organizations get competitive advantage when developing correlate factors. Finally, the results suggest that practices of project management can be aligned to the firm's entrepreneurial orientation to enable firms to attain better results in their projects and generate a competitive advantage. On other hand, given the proportion of the impact of EO on project success (20.3%) identified in this study, it is critical that project management professionals expand their horizon to recognize other factors that affect project success.     

Learning in project-based organizations: The role of project teams' social capital for overcoming barriers to learning

It is a major challenge for project-based organizations to learn across project boundaries by making project-level knowledge available to the organization as a whole. This study argues that project teams' social capital is conducive to overcoming barriers to learning in project-based organizations. Based on a large-scale analysis of engineering projects in Germany, the study shows that project teams' social capital, i.e. the intra-organizational social ties of project teams with their colleagues outside the project, compensates for project teams' lack of opportunity, motivation, and ability to make project-learnings available to the organization as a whole. By contributing to overcoming barriers to learning in project-based organizations, social capital represents an important driver of organizational learning about market conditions, products and technologies as well as project management.     

Project portfolios in dynamic environments: Organizing for uncertainty

This research investigated the following research question: How is uncertainty affecting project portfolios managed in dynamic environments? While different approaches have been developed in the context of the management of single projects these ideas have not been carried over to the management of project portfolios.     

Toward a model of socializing project team members: An integrative approach

Project work is becoming more and more important in everyday business, as is staffing the right newcomers for the project. Recognizing that not all new project team workers possess equally important specific knowledge, skills and abilities for the success of projects, we draw on project management, human resource management, and organizational socialization literature to develop a framework on how new project team members might be socialized, depending on their strategic value for the project. We specifically draw on the socialization tactics literature and propose how four categories of new employees – Internal specialists, External specialists, External generalists and Internal generalists; based on two dimensions – work task complexity and employment mode, can be socialized more effectively. Implications for theory and practice are discussed as well.     

Knowledge entrainment and project management: The case of large-scale transformation projects

An increasing number of change processes and initiatives are organized and implemented as projects, often through the formation of ‘large-scale transformation projects’ (LST), involving a great number of specialists, departments, partners, development work, and knowledge bases. The theoretical foundation that supports the choice of managing change as projects and, in effect, the role of project management has received surprisingly little attention in the current literature. In this paper, we present a model where the success of change initiatives is explained by the quality of project management, which in turn is determined by the quality of knowledge integration. The outlined model highlights knowledge integration as a process determined by the scope and speed of change, which typically result in problems with synchronization of activities within an LST project. Our model draws on the idea of ‘knowledge entrainment’ to explain the fact that different parts (organizations, teams, individuals) tend to develop different time orientations and hence rely on different cycles of knowledge processes. This has important effects on the absorptive capacity of the involved parts of the project and the amount of information and knowledge that the project can digest. This paper discusses different knowledge-entrainment mechanisms and their effects on the role and practice of project management. Empirical data from an LST project in Posten, one of Northern Europe’s largest messaging and logistics operators, illustrate the model. The paper contributes to the analysis of the relationships between knowledge integration and time, particularly in LST projects.     

The project workplace for organizational learning development

This paper conceptually examines how and why projects and project teams may be conceived as highly generative episodic individual and team learning places that can serve as vehicles or agents to promote organizational learning. It draws on and dissects a broad and relevant literature concerning situated learning, organizational learning, learning spaces and project management. The arguments presented signal a movement towards a project workplace becoming more organizationally acknowledged and supported as a learning intense entity wherein, learning is a more conspicuous, deliberate and systematic social activity by project participants. This paper challenges conventional and limited organizational perceptions about project teams and their practices and discloses their extended value contributions to organizational learning development.     

Complex project management as complex problem solving: A distributed knowledge management perspective

Traditional project management (PM) privileges planning and downplays the role of learning even in more complex projects. In contrast, this paper draws inspiration from two organisations that were found to have developed complex PM expertise as a form of complex problem solving (CPS), a practice with implicit learning because complex projects are unable to be completely specified in advance ( Hayek, 1945). Central to this view of complex project management as a form of complex problem solving is the governance challenge of knowledge management under uncertainty. This paper proposes that the distributed coordination mechanism which both organisations evolved for this contingency can best be characterised as a ‘common will of mutual interest’, a self-organising process that was fostered around project goals and paced by the project life cycle ( Kogut and Zander, 1992). The implications for theory, research, and practice in complex PM knowledge management are examined.