Relationships among ERP post-implementation success constructs: An analysis at the organizational level

Enterprise resource planning (ERP) systems implementation success factors have been widely researched; however, few have investigated ERP post-implementation success in organizational contexts. The paucity of research into ERP system success evaluations partly motivates this research. To that end, the objective of this study is twofold. First, it primarily investigates the relationships among six constructs or dimensions in a respecified ERP system success measurement model, which was developed from prior relevant frameworks. Second, this research adds to the body of knowledge in the information system (IS) success evaluation domain, especially with its focus on ERP packages. The extended ERP system success model was tested using data collected in a cross-sectional field survey of 109 firms in two European countries. Structural equation modeling (SEM) was used to test six relevant hypotheses. The SEM results showed that five out of the six hypotheses have significant, positive associations. Namely, the constructs of System Quality, Service Quality, Individual Impact, Workgroup Impact, and Organizational Impact have strong relevance in ERP success conceptualization, whereas Information Quality does not, at least, in the context of our data. The pertinence of the study’s findings for IS success evaluation as well as its implications for practice and research are discussed.     

Measuring perceived EC ethics using a transaction-process-based approach: Scale development and validation

Concerns regarding ethical issues associated with online shopping are growing. Based on a framework that captures all stages of a transactional process, this study developed a transaction process-based scale, the eTransEthics scale, for assessing the consumer-perceived ethics of e-commerce websites. The results of applying exploratory factor analysis to data from 406 online shoppers indicate that eTransEthics comprises sales behavior, privacy, security, fulfillment, and service recovery. Data obtained from another sample of 548 online shoppers are utilized to confirm the exploratory factor analysis results using structural modeling techniques. These modeling results demonstrate that the scale has good construct validity and nomological validity. The analytical findings suggest that our scale is strongly predictive of consumer satisfaction and loyalty.     

Development and validation of an instrument to measure organizational cultures’ support of Business Process Management

The purpose of Business Process Management (BPM) is to increase the efficiency and effectiveness of organizational processes through improvement and innovation. Despite a common understanding that culture is an important element in BPM efforts, there is a dearth of theoretical and empirical research on culture as a facilitator of successful BPM. We develop the BPM culture construct and propose a validated instrument with which to measure organizational cultures’ support of BPM. The operationalization of the BPM culture concept provides a theoretical foundation for future research and a tool to assist organizations in developing a cultural environment that supports successful BPM.     

OLES: an instrument for refining the design of e-learning environments

Abstract Designing and implementing effective e-learning is a complex process, which involves many factors. Lecturers need to constantly consider, evaluate and adjust these factors to provide effective e-learning environments for students. In this paper, we report on the design and development of the Online Learning Environment Survey (OLES), an instrument which can be used to gather and represent data on students' 'actual' (experienced) and 'preferred' (ideal) learning environments. We describe the use of this instrument in blended learning environments with university classes, illustrating how OLES can be used by educators striving for good practice in the design of effective online learning environments.     

Effects of individuals' locus of control and computer self-efficacy on their e-learning acceptance in high-tech companies

High-tech companies encounter intense competition in today's global economy. With rapid changes in working environments, high-tech employees must learn quickly and effectively to solve difficult problems and increase their productivity. Many large high-tech companies have recently implemented electronic learning (e-learning) for employee training. However, e-learning systems are expensive and often underutilised. Therefore, understanding the factors associated with acceptance to e-learning are of priority concern. By integrating locus of control, computer self-efficacy and technology acceptance model (TAM) into one model, this study examines the feasibility of the extended TAM to explain employee acceptance of e-learning systems. Data were collected from 223 employees at five high-tech companies located in the Hsinchu Science Park, Taiwan. Analytical results indicate that locus of control had significant direct effects on perceived usefulness and perceived ease of use. Computer self-efficacy had significant direct effects on perceived ease of use and behavioural intention to use. Overall, analytical results provide strong support for using the extended TAM to explain user acceptance of e-learning systems. The research and practical implications of findings are discussed.     

Students’ expectations of,and experiences in e-learning: Their relation to learning achievements and course satisfaction

Within only a few years, the use of e-learning has increased rapidly in Austria. In certain subjects, up to 60% of university students report using e-learning platforms at least ‘sometimes’ or ‘frequently’ (Unger & Wroblewski, 2006). Yet, which aspects of e-learning do students consider important for their learning achievements and course satisfaction? This question was addressed by surveying 2196 students from 29 universities in Austria about their expectations of, and experiences in e-learning. Multiple regression analyses using Mplus 4.21 were carried out to investigate how different facets of students’ expectations and experiences are related to perceived learning achievements and course satisfaction.     

Executive information systems development in an emerging economy

This paper addresses executive information systems (EIS) development in an emerging economy. In particular, it examines EIS development in Thailand, a nation that is more representative of the majority of emerging economies in the South East Asian region than the four Asian Tigers (Singapore, Hong Kong, Taiwan and South Korea). Case studies of the development of four systems in large Thai organizations are presented. The analysis of the cases and their comparison to a benchmark study gives rise to the concept of EIS cultural fit, a concept that adds to our understanding of the reasons for the success and failure of EIS projects in emerging economies. The cases also raise questions about using outsourcing as a development strategy for EIS in emerging economies.     

Information Systems Use: Construct conceptualization and scale development

Information Systems Use (ISU) is an essential part of the human behaviors in utilizing computers in organizations. The construct has been widely used to measure IS adoption or IS success. However, few studies attempt to understand ISU in a job and organizational setting where employees use various types of IS for different tasks. To better understand ISU, it is necessary to contextualize the construct in users’ overall work related activities. We classified the overall IS/IT use in an organization into three different types of IS; Information Reporting Systems (IRSs), Decision Support Systems (DSSs), and Group Support System (GSSs). Based on this classification, we developed four items for each type of ISU behaviors. The resulting ISU instrument was tested using a dataset of 231 responses collected in a survey. Both exploratory factor analysis and PLS are employed to successfully establish reliability, convergent/discriminate validity, and predictive validity. The contribution of this research is to provide better and more robust measurements for the ISU construct, which should help to lay a firmer foundation for further research on IS success.     

Distributed planning and control systems for the virtual enterprise: organizational requirements and development life-cycle

This paper describes the requirements analysis and system specification of an Order Promise module to be used as part of a broader Decision Support System for production and operations planning of a Virtual Enterprise. This work is part of a broader project with a particular focus on the microelectronics industry which is a good example of Virtual Enterprise, and where a quick response to the customers needs and to unpredictable changes in production conditions is considered a major factor for success. First, the analysis and specification are presented within a development framework that involves the study of organizational issues of semiconductor enterprises. The use of ontological engineering for supporting the communication and shared understanding of the system concepts is explained and a virtual enterprise ontology is outlined. Following the clarification of the concept of virtual enterprise, the generic techno-organizational requirements for the information system are derived. Finally, a specification of the global planning module and a more detailed one regarding the order promise module is presented.     

Multi-metaphor method: organizational metaphors in information systems development

Abstract.  Conventional methods have been criticized for their positivist philosophy and for either ignoring the organizational context of information systems development (ISD) or using only a simplistic, machine-based conceptual model of organizations. We have developed an approach to enable systems developers to use a richer view of organizations and a more interpretive approach. Multi-Metaphor Method (MMM) supports developers via a range of metaphors as cognitive structuring devices to understand an organization so that developers can learn to move between different ways of 'reading' the social context in which ISD occurs. We explain the rationale and theoretical underpinnings of MMM and then discuss our action research to investigate the viability and relevance of MMM during ISD practice. We show how the developers' use of organizational metaphors via MMM did not just enable rich conceptualizations of the client organizations but also influenced the ISD process and final product. We review the learning outcomes and discuss the implications for systems development practice of our research.     

Paving the way for CRM success: The mediating role of knowledge management and organizational commitment

Customer relationship management (CRM) has become one of the most influential technologies in the world, and companies are increasingly implementing it to create value. However, despite significant investment in CRM technology infrastructure, empirical research offers inconsistent support for its positive impact on performance. This study develops and tests a research model analyzing the process through which CRM technology infrastructure translates into organizational performance, drawing on the resource-based view (RBV) and the knowledge-based view (KBV) of the firm. Based on an international sample of 125 hotels, the results suggest that organizational commitment and knowledge management fully mediate this process.     

Effects of organizational context and inter-group behaviour on the success of strategic information systems planning: an empirical study

The strategic value of information systems (IS) and the impact of information technology (IT) on business competitiveness has increased the need for effective strategic information systems planning (SISP). However, numerous strategic information systems planning methodologies stress the rational and formal aspects of organizational life, while ignoring the complexity of actual organizational situations which are characterized by human behaviour. Additionally, although numerous researchers have conducted empirical studies examining the relationship between various factors and strategic IS planning effectiveness, many factors have received little attention. This study uses structural equation modeling (SEM) to analyse the effects of organizational context and inter-group behaviour on the success of SISP. A survey of senior IS executives in Taiwan was used to test the relationships between the constructs in the research model. The results showed that certain factors relating to organizational context and inter-group behaviour influenced the success of SISP. Finally, the implications of this finding for IS practice and future research are examined.     

Effective organizational improvisation in information systems development: Insights from the Tencent messaging system development

Organizational improvisation has been increasingly observed in information systems development (ISD), which leads to both positive and negative results. Extant studies have examined how to conduct effective improvisation, but findings are mainly based on variance-based models; a process model is missing. Our study fills this gap by conducting an in-depth case study of the Tencent messaging system development. Our study identifies a four-phase process model featuring, a continuous iteration between improvisational search and build. Our findings make important contributions to organizational improvisation literature in ISD and general management and provide a step-by-step guide for ISD managers to conduct effective improvisation.     

Design, development and validation of an agent-based model of electronic auctions

This paper presents the design, development and validation methodology of an agent-based computational model of the B2C electronic auction marketplace. It aims at a comprehensive understanding of the varied issues governing a B2C electronic auction, incorporating the behavior of all relevant agents such as the auctioneer, the consumer and the retailer; and the environment in which these agents operate and interact. In contrast with conventional methods, agent based modeling employs a bottom-up modeling approach where behaviors of individual agents and rules for their interaction, specified at the micro level, give rise to emergent macro level phenomenon. The development methodology should ensure that agent models are aligned with theory, current knowledge of the field and observed phenomena, and output validity of the model also needs to be ascertained. Beginning with a general introduction to agent based computational modeling, this paper formalizes this alignment and validation methodology and elaborates each step, noting the rationale and means for achieving these. The manner in which this process was used in modeling B2C auctions is then described.     

Trainee reactions and task performance: a study of open training in object-oriented systems development

In this study, we examine two trainee reactions: ease of learning and ease of use and their relationships with task performance in the context of object-oriented systems development. We conducted an experiment involving over 300 subjects. From that pool 72 trainees that met all of the criteria were selected for analysis in a carefully controlled study. We found that ease of learning was strongly correlated to task performance whereas ease of use was not. The finding was unexpected; ease of learning and ease of use are two overlapping concepts while their effects on task performance are very different. We offer a theoretical explanation to the paradoxical finding and its implications to the improvement of training evaluation.     

Assessing e‐commerce systems success: a respecification and validation of the DeLone and McLean model of IS success

Abstract. DeLone & McLean (2003) propose an updated information systems (IS) success model and suggest that it can be extended to investigating e‐commerce systems success. However, the updated IS success model has not been empirically validated in the context of e‐commerce. Further, the existing IS/e‐commerce success models have been subject to considerable debate on the ‘IS Use’ and ‘Perceived Usefulness’ constructs, and the nomological structure of the updated DeLone and McLean model is somewhat inconsistent with the IS acceptance and marketing literature. Based on the IS and marketing literature, this paper respecifies and validates a multidimensional model for assessing e‐commerce systems success. The validated model consists of six dimensions: Information Quality, System Quality, Service Quality, Perceived Value, User Satisfaction and Intention to Reuse. Structural equation modelling techniques were applied to data collected by questionnaire from 240 users of e‐commerce systems in Taiwan. The empirical evidence suggests that Intention to Reuse is affected by Perceived Value and User Satisfaction, which, in turn, are influenced by Information Quality, System Quality and Service Quality. The nomological structure of the respecified e‐commerce systems success model is concurred with that of the technology acceptance model (TAM) in the IS field and the consumer behaviour models in the traditional business‐to‐business and retail contexts. The findings of this study provide several important implications for research and practice. This paper concludes by discussing the contributions of this study and the limitations that could be addressed in future studies.     

Teachers' perceptions towards ICTs in teaching-learning process: Scale validity and reliability study

The purpose of this study was to develop a scale for measuring teachers' perceptions towards ICTs in teaching-learning process in the classroom. The sample of the study consisted of volunteering Turkish teachers (n = 200). This study developed a new scale for measuring teachers' perceptions towards ICTs in teaching-learning process. In order to test the validity of the scale, the exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were carried out in the research. A result of the EFA, the scale consisted of three factors: attitude, usage, and belief with 25 items. It was also seen that there were positive correlations amongst the three factors of the scale. Cronbach's Alpha reliability coefficient value was found as 0.92 and Spearman-Brown split-half correlation value was found as 0.85 in the study. It was seen that reliability coefficient values of the factors of in the scale ranged between 0.88 and 0.72 in the research. Lastly, as a result of the CFA, it was understood that the obtained values (Δχ² (n = 200)/df = 4.85/3; GFI = 0.96; AGFI = 0.94; RMSEA = 0.026; CFI = 0.97; TLI = 0.98) confirmed the three-factor structure of the scale.     

Information systems control alignment: Complementary and conflicting systems development controls

This study presents a new concept called information systems control alignment, which examines the degree that the underlying characteristics of four main information systems (IS) control dimensions are mutually complementary. Using three case studies, our research uncovers two high-functioning control patterns – one with traditional characteristics and one with agile characteristics – that demonstrate positive alignment among the control environment, control mechanisms, socio-emotional behaviors, and execution of controls. By better understanding the circumstances that contribute to control conflicts, organizations can be increasingly mindful of cultivating a complementary relationship among the control dimensions when designing, implementing, monitoring and adjusting controls within IS processes.     

Critical success factors for e-learning in developing countries: A comparative analysis between ICT experts and faculty

This study identifies the critical success factors that influence the acceptance of e-learning systems in developing countries. E-learning is a popular mode of delivering educational materials in higher education by universities throughout the world. This study identifies multiple factors that influence the success of e-learning systems from the literature and compares the relative importance among two stakeholder groups in developing countries, ICT experts and faculty. This study collected 76 usable responses using the Delphi method and Analytic Hierarchy Process (AHP) approach. The results reveal 6 dimensions and 20 critical success factors for e-learning systems in developing countries. Findings illustrate the importance of curriculum design for learning performance. Technology awareness, motivation, and changing learners’ behavior are prerequisites for successful e-learning implementations. Several recommendations are provided to aid the implementation of e-learning systems for developing countries which have relevance for researchers and practitioners. Limitations as well as possible research directions are also discussed.     

The mediating effect of organizational culture and knowledge sharing on transformational leadership and Enterprise Resource Planning systems success: An empirical study in China

Senior leadership has been identified as a critical factor in fostering Enterprise Resource Planning (ERP) systems success, however, the specific impact mechanism of transformational leadership on ERP success is still largely unknown. Based on organizational culture theory and knowledge based view, this study developed a theoretical model to explore the mediating effect of organizational culture and knowledge sharing on transformational leadership and ERP success. Data was collected from 115 IS executives and 413 ERP end users in 115 organizations in China. Partial Least Squares (PLS) analysis results suggest that transformational leadership is directly related with all the four types of organizational culture – development culture, group culture, hierarchical culture and rational culture, and is indirectly related with knowledge sharing and ERP success. Specifically, development culture has direct impact on ERP success, while hierarchical culture, group and rational culture are indirectly related with ERP success, mediated by explicit and tacit knowledge sharing. The research findings can provide guidelines for the top executives to facilitate appropriate organizational culture, so as to foster ERP knowledge sharing and achieve business benefits with the assimilation of ERP systems.