Joint effects of remanufacturing channel design and after-sales service pricing: an analytical study

We conduct an analytical study on remanufacturing channel design and after-sales service pricing, which jointly affect the sustainability and profitability of the supply chain. We model a supply chain with one manufacturer and one independent retailer. The manufacturer, as the Stackelberg game leader, engages in remanufacturing to take advantage of production cost savings. The collection of the used products can be carried out by either the manufacturer or the retailer. After-sales service, for example, extended warranty, is offered with the product and is sold separately. The service provider can be either the manufacturer or the retailer. We use game theoretic models to answer an important research question: How do remanufacturing and after-sales service jointly affect channel selection decisions? We explore the benefits of joint decision making in terms of remanufacturing efficiency and after-sales service performance. We find that it is most efficient for the retailer to collect the used product for remanufacturing and to offer after-sales service, because the retailer simultaneously makes decisions regarding remanufacturing and after-sales service and thus reduces double marginalisation in the supply chain. We also demonstrate numerically how the costs of collecting used products and providing after-sales service impact channel selection decisions.     

What is the role of value-added service in a remanufacturing closed-loop supply chain?

While the previous literature overlooks value-added service in a closed-loop supply chain (CLSC), we consider new research problems with embedding value-added service into remanufacturing models. In this paper, we mainly study the role of value-added service in a CLSC and investigate how the value-added service influences profits and other decision variables. Then, we evaluate the performance of the CLSC in different service structures, where a manufacturer or a retailer provide the value-added service. Systematic comparisons and numerical studies show that the supply chain is more effective when service is provided by a manufacturer rather than by a retailer. Also, value-added service improves the whole supply chain performance and plays a regulatory role in a CLSC and influences the decisions of supply chain members. We also show that while a service cost-sharing mechanism can only optimise rather than achieve the supply chain coordination, and the degree of optimisation depends on cost-sharing percentage, the two-part tariff contract can be an effective mechanism to coordinate decentralised service scenarios by generating the same supply chain performance in a centralised service architecture model.     

Pricing and warranty decisions in a two-period closed-loop supply chain

For a two-period closed-loop supply chain (CLSC) consisting of a manufacturer and a retailer, Stackelberg game analyses are conducted to examine pricing and warranty decisions under two warranty models depending on who offers warranty for new and remanufactured products and the corresponding benchmark models with a warranty for new products only. Next, we identify the conditions under which warranty for remanufactured products is offered and investigate how this warranty affects the CLSC operations. Subsequently, comparative studies are carried out to examine equilibrium decisions, profitability and consumer surplus of the CLSC between the two warranty models. Analytical results show that offering warranty for remanufactured products does not affect new product pricing in period 2, but influences the pricing of new products in period 1 and remanufactured products in period 2, thereby enhancing remanufacturing, individual and channel profitability, and consumer surplus. Compared to the retailer warranty for remanufactured products, the manufacturer warranty can attain a more equitable profit distribution. If the warranty cost advantage of the manufacturer (retailer) is significant relative to that of the retailer (the manufacturer), the manufacturer (retailer) arises as a natural choice to offer warranty for remanufactured products as this decision enhances both profitability and consumer surplus.     

Contract design for cooperative product service system with information asymmetry

This paper studies how to effectively provide product service system (PSS) in the supply chain with asymmetric information for service-oriented manufacturing (SOM). With a PSS, the manufacturer chooses the product quality, and the retailer, who possesses private cost information, is responsible for adding necessary value-added service based on the basic product. The analytical underpinnings of our work are provided by the principal-agent paradigm. In the paper, we develop three types of contracts and conduct a detailed comparison among the three contract models. With these studies, we find that: (i) the wholesale price contract is dominated by the other two contracts, (ii) The retail price maintenance contract can always generate a higher profit for the manufacturer and a higher welfare for the consumers, whereas the franchise fee (FF) contract can always generate a higher profit for the retailer and (iii) The FF contract can always stimulate more service from the retailer. Our theoretical and numerical results show that there are significantly different effects when the three types of contracts are utilized in the supply chain for SOM with asymmetric information, and which of them is the most attractive will depend largely on the power structure of the supply chain and/or their cost information types.     

具有延保服务的闭环供应链回收渠道选择

针对具有延保服务的闭环供应链（CLSC）回收渠道选择问题，构建了3种回收渠道（制造商回收、零售商回收、第三方回收）和2种延保服务提供者（制造商、零售商）组合而成的6种分散决策CLSC模型，基于博弈论方法研究了每种情形下的最优回收渠道选择及其对CLSC决策的影响。结果表明，无论是制造商还是零售商提供延保，零售商都是产品回收最有效的承担者，此时制造商、零售商和整个CLSC都可以获得最大的利润，且产品回收率也最高。     

Optimal order quantity and product modularity for a two-echelon returnable supply chain

This study considers a supply chain consisting of a manufacturer, a retailer, customers and a returnable and modular product with uncertain demand, in which customers return the unsatisfactory products to the retailer, and the retailer returns the unsold products to the manufacturer. We investigate the effects of the manufacturer’s refund for the retailer’s unsold products and the product modularity under the decentralised and the centralised strategies. We confirm that the order quantity and customer’s return probability both affect the optimal modularity level of the product, and that the optimal modularity level is related to the refund policy. Also, a strategic alliance between the supply chain members is more advantageous to product innovation based on modularity for a returnable chain. Finally, managerial insights and remarks are offered.     

Competition and cooperation in a supply chain with an offline showroom under asymmetric information

Offline showrooms develop rapidly to resolve consumers’ uncertainty about whether products fit their needs when they purchase online. This paper considers a supply chain where an offline showroom provides experience service for an existing online retailer and intends to introduce a new competing online retailer to satisfy consumers’ heterogeneous demand. The offline showroom has better knowledge of demand information due to closer to offline consumers. We examine the impact of competition and the offline showroom's optimal channel cooperation strategy under asymmetric information and analyse the equilibrium results under the optimal strategy to shed light on channel cooperation and information strategy for supply chain members. We find that under asymmetric information competition prompts the offline showroom to conceal information which generates signal cost (negative information effect) and to increase experience service level which creates value (positive service effect). The optimal channel cooperation strategy depends on the trade-off between these effects. We also find that competition increases the existing online retailer's profit in some conditions. Besides, in some conditions information asymmetry harms all supply chain members, which suggests the offline showroom to share information with the online retailers; in some conditions, information asymmetry harms the offline showroom but benefits the online retailers.     

Product variety and distribution channel structure

We consider how a manufacturer’s product variety decision is affected by its distribution strategy. While offering product variety will generally lead to higher demand, it also has negative implications on production costs and demand uncertainty. We investigate how the manufacturer’s optimal product variety decision differs when selling directly to customers (centralised scenario) as compared to selling through a retailer (decentralised scenario). We find that the retailer’s power and the impact of product variety on demand significantly affect the attractiveness of product variety and determine under which distribution strategy the manufacturer should provide a higher level of variety.     

Influence of logistic service level on multichannel decision of a two-echelon supply chain

This paper investigates the channel structure and pricing problem of a two-echelon supply chain consisting of a manufacturer and a retailer. There are four common channel structures: (1) traditional retail channel, (2) the retailer’s traditional and online channel, (3) traditional retail channel and the manufacturer’s online channel, (4) traditional retail channel and online channel of a manufacturer and a retailer. Four Models (Model R, Model RD, Model MR, and Model MRD) are established and analysed based on four channel structures. Considering the influence of logistic services on consumers’ channel choice, this paper uses Stackelberg game and consumer utility function to analyse the profit of the manufacturer, the retailer and the whole supply chain, and obtains the optimal channel strategy of the manufacturer and the retailer in the four models. In addition, our study also finds that First, the manufacturer’s online channel opening can indirectly stimulate consumers to buy products in the traditional retail channel, which increases the demand for traditional retail channel. Second, the manufacturer’s online channel is more conducive to improving the profit of the whole supply chain than the retailer’s online channel under the dual channel structure. Third, multiple channels consisting of traditional retail channel and online channel of the manufacturer and the retailer can provide consumers with the lowest retail price, which is most beneficial to the retailer.     

Integrated product design,shelf-space allocation and transportation decisions in green supply chains

In this paper, we examine a supply chain consisting of a manufacturer and retailer where the manufacturer undertakes greening efforts in terms of pack-size reduction and transportation cost reduction. The retailer decides on shelf-space allocation for the product. Both the players benefit from the greening efforts of the manufacturer. In such a setting, we examine strategic decisions of the players and compare and contrast the performance of the decentralised supply chain with the centralised supply chain. We also examine the effect of collaborative mechanisms by modelling two contracts in which the retailer offers a transportation cost reduction effort based contract and a two-part tariff contract. We find that the decentralised supply chain leads to lower greening efforts and shelf-space allocation decisions. We also find that the contracts improve pack-size reduction effort, transportation cost reduction effort and shelf-space allocation, while also improving the profitability of individual players. The findings demonstrate a scope for supply chain collaboration between manufacturer–retailer pairs in this setting. The paper uniquely combines three critical elements in supply chains, namely, product design, transportation and retailing decisions, and aims to provide insights into the decision making of players considering environmental waste and pollution. The paper also reflects consumer behavior and trade-offs that the supply chain players face.     

面向延保服务的网购供应链协调策略研究

针对网购供应链延保服务决策效率和利润均衡问题,考虑产品故障率情形下,从延保价格、产品价格以及销售努力水平同时影响延保市场需求的角度,利用Stackelberg博弈构建了第三方服务商和电商平台的延保收益函数。分析比较了集中决策和分散决策下网购供应链的最优延保决策问题,探讨了2种收益共享契约对面向延保服务的网购供应链协调效果。研究表明,无论是集中决策还是分散决策,产品故障率的大小会同时影响延保服务的价格、销售努力水平、销售量及延保利润;传统收益共享契约无法实现面向延保服务的网购供应链协调,而改进收益共享契约并保证收益共享系数在合理区间取值,可优化电商平台、第三方服务商以及供应链系统的延保决策效率,实现供应链各主体延保收益的帕累托改善。     

基于消费者接受程度的双渠道产品价格和质量决策研究

在消费者对直销渠道和零售渠道接受程度有差异的情形下,研究了产品质量为内生的双渠道供应链中价格和质量联合决策问题。分别构建传统单一零售渠道模型、双渠道分散决策模型和双渠道集中决策模型。比较制造商和零售商在3种模型下的定价均衡决策、产品质量水平和利润,分析零售商和制造商的渠道策略和最优定价。结果表明：与传统单一零售渠道情形相比,在集中决策情形下,制造商开通直销渠道不改变零售价格,但是能够提高产品质量水平和供应链整体利润;在分散决策情形下,制造商开通直销渠道将降低产品批发价、零售价以及产品质量水平;另外当消费者对直销渠道接受程度适中时,制造商和零售商可实现帕累托改进。     

多供应链间的Nash和Stackelberg博弈决策模型

以N条包含一个制造商和一个零售商的单链式供应链为研究对象,分别讨论了多供应链间Nash博弈和Stackelberg博弈问题,对N条供应链间博弈均衡解进行了分析和求解,证明了N条供应链博弈下均衡解的存在性和唯一性。在实例分析中,以两条供应链为例,比较了不同博弈框架下定价策略和系统利润的差异。结果表明,对于供应链1来说,链间Nash博弈时的零售商利润、制造商利润和供应链利润均大于链间Stackelberg博弈情形,也即无论从零售商、制造商还是整条供应链的角度,他们均乐于放弃作为领导者的先动优势;对于供应链2来说,情况则相反,也即无论从零售商、制造商还是整条供应链的角度,他们均乐于作为追随者发挥后动优势。     

Should short warranty always be interpreted as low quality: the effect of brand advantages on warranty’s signalization

Brand and warranty information have been always been accepted as signals of unknown product quality. Given this, offering an attractive warranty is suggested as an effective competitive strategy. However, manufacturers with strong brand tend to provide the minimal industry standard warranty period in reality. This paper considers two competing manufacturers with different brand reputations selling their products through common retailer. The demand of products depends on price, brand and warranty period. A model for this problem is proposed when the manufacturers decide the warranty periods and the wholesale prices meanwhile the retailer decides the retail prices. We find that brand reputations influence all the optimal decisions of each party. We show that under certain condition, the strong brand manufacturer realises his profit maximisation by providing a shorter warranty compared to the weaker brand manufacturer. To a certain extent, this brand advantage modifies signalisation of manufacturers’ warranty. Several numerical examples and managerial insights are presented and used to illustrate the model presented in this paper.     

信息不对称下双渠道供应链服务合作激励机制研究

旨在研究信息不对称条件下,双渠道供应链中的制造商与零售商的差异化服务合作激励机制,运用委托代理理论,建立了制造商将直销渠道服务交由零售商完成的服务合作决策模型,得出了信息对称和信息不对称两种情形下的制造商最优固定支付及最优利润分享比率,并分析了不对称信息对合作绩效的影响。研究发现,信息不对称时制造商的利润降低,零售商即使提供低服务水平也能保持利润不变从而导致供应链系统效率降低。     

The bullwhip effect in hybrid supply chain

As the service is becoming the strategic preference in the manufacturing industry, more and more manufacturing companies provide customers with total solutions by integrating services into their core product offerings, which is usually implemented in so-called hybrid supply chain (HSC). The HSC is formed as a chain by a group of manufacturers and service providers who work together to offer total solutions to customers. In HSC, customers’ responses to variable service levels and the interaction between inventory strategy and service capacity strategy have a great impact on supply chain instability, which represents an important concern in supply chain research. To tackle this problem, we establish a system dynamics model, by taking the HSC for an elevator company in China as an example. Firstly, we analyzed the oscillation characteristics of service flow and product flow. Then, we proposed the performance metrics of bullwhip effect in HSC. Finally, based on the model, we find that the bullwhip effect of HSC could be smoothened by incorporating service capacity adjustment strategy into the inventory replenishment policy.     

CVaR准则下双渠道供应链订货与信息搭便车行为

研究双渠道供应链中生产商负责的网上直销渠道对零售商负责的传统零售渠道的信息服务搭便车行为。假定产品需求随机且依赖于零售商信息服务水平,利用条件风险值准则和均衡分析方法建立了生产商与零售商均为风险厌恶者时双渠道供应链的集中式决策模型和分散式决策模型,利用合同理论给出了协调供应链的回购加信息服务补贴契约,利用数值仿真方法验证了模型的合理性和协调契约的有效性。研究表明,增加直销渠道对供应链而言是把“双刃剑”,既可吸引潜在需求,也应避免需求由零售渠道向直销渠道的大规模转移;直销渠道的信息服务搭便车行为有利于供应链各方;决策者越厌恶风险,其订货量越低,此时生产商、零售商和供应链的利润都将下降;当风险厌恶因子等于1时,决策者风险厌恶时双渠道供应链的决策与决策者风险中性时一致。     

考虑收取搭便车消费者产品体验费的双渠道供应链定价

为研究实体零售商收取搭便车消费者产品体验费时消费者搭便车行为对厂商的影响,并探讨实体零售商收取产品体验费的条件,文章考虑一个制造商和一个实体零售商组成的双渠道供应链,基于消费者效用理论,利用K-T条件,分别在收取产品体验费和不收取产品体验费两种情形下,分析对比了消费者搭便车行为对厂商决策的影响。研究表明,收取的搭便车消费者产品体验费与实体零售商的产品销售价格正相关,当消费者旅行成本较低时,网络渠道产品销售价格与收取的产品体验费负相关。当消费者旅行成本较低且销售的产品估值较高时,实体零售商收取产品体验费才能使自身受益。研究进一步显示,实体零售商收取搭便车消费者产品体验费会损害制造商的利润,加剧了制造商和零售商之间的竞争。     

Coordinating a supply chain under uncertain demand and random yield in presence of supply disruption

A two-echelon supply chain involving one manufacturer and one retailer for a single product is considered in this paper. The end customers’ demand is assumed to be random. The production of the manufacturer is subject to random yield, and there is a possibility of supply disruption in which case no item from her can reach the retailer. The retailer has a backup supplier who is costlier but perfectly reliable, and is having a limit up to which he may deliver. In addition to placing an order to the manufacturer, the retailer is allowed to reserve a quantity from the backup supplier in the ordering period; he may buy up to the reserved quantity after realising actual market demand in the trading period. Aiming at studying the effects of the various uncertainties involved in the chain on the optimal decisions, we develop and analyse centralised and decentralised models. We also propose a contract mechanism to coordinate the chain and find threshold conditions for which the coordinated model would collapse. Numerical examples are provided to illustrate the developed model.     

Quick response strategy with cleaner technology in a supply chain: coordination and win-win situation analysis

Quick response strategy (QRS) has been widely adopted in a supply chain where members collect timely market information for better forecasting, and then respond promptly to the market changes by adjusting initial inventory decision. After adopting the QRS, sustainability issues such as greenhouse gas emission and energy waste may be more serious as production lead time is shorter. In this study, due to this dilemma, we develop a two-stage quick response supply chain with cleaner technology, where the manufacturer determines the cleaner technology investment and afterwards the retailer decides the ordering quantity. Based on Bayesian theory, we depict an information updating process for the QRS with cleaner technology. First, we find that the inventory service level significantly affects both manufacturer’s and retailer’s performance under the QRS with cleaner technology. Moreover, our analytical results indicate that the performance of centralised supply chain system is always better than the decentralised one. As a result, we propose two supply chain contracts, minimum ordering quantity (MOQ) and MOQ with buyback (MOQ-BB) to achieve supply chain coordination. Comparing with the MOQ, the MOQ-BB is more flexible to allow better allocation of the ‘additional’ expected profit between the channel members through the buyback price negotiation.