Unveiling the dark side of social networking sites: Personal and work-related consequences of social networking site addiction

Although previous research has explored the effects of social networking site (SNS) use in organizations, researchers have focused little on its negative consequences. This article attempts to fill this void by examining, through the lens of social cognitive theory, the extent SNS addiction impacts personal and work environments. The results, based on 276 questionnaires completed by employees in a large information technology corporation, show that addiction to SNSs has negative consequences on the personal and work environments. SNS addiction reduces positive emotions that augment performance and enhance health. SNS addiction fosters task distraction, which inhibits performance. Theoretical and practical implications are discussed.     

The effect of Facebook use on office workers’ job performance and the moderating effects of task equivocality and interdependence

As office workers’ use of social networking sites (SNSs) has increased, so has research interest in the effect of SNS use on job performance. The present study employs data collected from South Korean office workers to examine how the use of the SNS Facebook affects job performance and to investigate the moderating effects of task characteristics (task equivocality and task interdependence). The results show that Facebook use for work has a positive effect on job performance, although the time spent on Facebook use does not have a significant effect on job performance. Moreover, task interdependence is associated with a decrease in the effect of Facebook use for work on job performance. In other words, task interdependence has a negative moderating effect on the impact of Facebook use for work on job performance. The reason is that Facebook is particularly advantageous for enhancing performance in tasks where the level of interdependence is low because it is a medium with relatively low synchrony and is unsuitable for one-to-one relationship building. This study has implications for companies that are concerned about formulating policies related to employees’ use of SNSs.     

Delineating the dimensions of social support on social networking sites and their effects: A comparative model

Social networking sites (SNSs) allow users to connect with each other by overcoming geographical and temporal boundaries and thus empower people to search for social support from online. Social support has been considered a key social value that online users can obtain from SNSs. However, few studies have systematically investigated social support in such a context. Motivated to address this gap, we have developed an advanced and theoretical framework to delineate social support on SNSs by clearly revealing the dimensions of online social support on SNSs and examining their effects on users' commitment and SNS continuance. Further, we introduce gender as a key moderator and explain in theory how differently men and women perceive the importance of the dimensions in evaluating online social support over SNSs. Our research results indicate that the identified three dimensions (informational support, emotional support, and network management) are important components of the online social support on SNSs, which is positively associated with commitment and continuance. In addition, the weight of each dimension in the evaluation of online social support varies by gender. This study is among the very first to explore online social support in the context of SNS and its effects, and has rich theoretical and practical implications.     

Don't Judge a (Face)Book by its Cover: Exploring judgement accuracy of others' personality on Facebook

With interaction across social networking sites (SNSs) becoming more prominent, the ability to accurately judge another's personality through these digital platforms is an important area of investigation. A number of studies demonstrate that SNSs can be an effective means of communicating information on personality (Evans, Gosling & Carroll, 2008). Much less research has examined the online cues that people use when forming their impressions of another's personality. The current research adopted a mixed methods approach to examine 1) accuracy of first impressions formed on the basis of viewing a person's Facebook behaviour and 2) how judgements are formed. Findings suggested that the traits of openness and conscientiousness can be judged most accurately through observing Facebook behaviour. To explore the cues used in forming personality judgements, thematic analysis was undertaken. This revealed six information ‘cues’ including; (1) vocabulary of target, (2) photographs, (3) written online interactions, (4) relationships with others, (5) health status and, (6) occupational status. Findings are discussed in terms of Funder's Realistic Accuracy Model (1995, 1999) along with limitations and suggestions for future research.     

Bridging the work/social divide: the emotional response to organizational social networking sites

Organizations seem to be split on their policies governing social networking sites (SNSs) in the workplace. Recent surveys indicate that while many organizations severely restrict or ban SNSs (i.e., Facebook and Twitter) at work, a large majority are actively using, or evaluating the use of SNSs. The purpose of this study is to investigate the implementation of an internal SNS designed to help a large financial institution's IT new hire program. On the basis of a case study informed by boundary theory and the theory of positive emotions, the research describes the SNS, its uses and how it impacted both the employees and the organization. We found that SNSs blur the boundary between work life and social life and that this boundary blurring creates positive emotions for the employees that use the system. These emotions create personal resources, which then have organizational impacts. While some of the non-users of the system, the IT middle managers, experienced isolation, frustration and resentment, the executives overseeing this SNS attribute improved morale, better employee engagement and even reduced employee turnover to the internal SNS.     

Developing social capital through professionally oriented social network sites

To date, research on social network sites (SNSs) has primarily focused on Facebook. Professionally oriented social network sites (P-SNSs), such as LinkedIn, have been under-researched in the information systems discipline. Additionally, little is known about the effects of important elements of SNSs (such as one's profile) on social capital formation. As such, the main objective of this research is to propose and validate a model that explains the process by which individuals develop and accrue social capital through P-SNS use. This model draws upon social capital theory and social network analysis and is validated through a survey of 377 LinkedIn users. Our results find that (1) P-SNS users’ actions (perceived profile disclosure, active participation, and passive consumption) have significant positive effects on perceived social connectedness; (2) perceived social connectedness on P-SNSs has a significant positive effect on perceived networking value on these sites; (3) perceived profile disclosure and passive consumption have significant positive effects on network size; (4) active participation does not have any effect on network size, and (5) network size does not have a significant effect on perceived networking value. Overall, this investigation advances our understanding of how social capital is formed in P-SNSs. Additionally, this is the first study in the P-SNS context that investigates the role of the user profile in the social capital formation process, along with user actions of active participation and passive consumption. From a practical perspective, this study has implications for different audiences, such as job seekers, recruiters, and P-SNS providers, assisting them in playing a more effective role in the social capital formation process on P-SNSs.     

New business client acquisition using social networking sites

The rapid development and expansion of the social services and social networking sites (SNSs) on the Internet has boosted interdisciplinary research on online communities as a part of social network analysis. Social networking creates a unique opportunity to establish new business contacts with people from unexplored markets to gain new customers or contractors. The goal of the paper is to present a new idea for acquisition of new customers in the business-to-business market using individual human relationships existing SNSs. In order to find an appropriate solution, the SCAN method (System for Client Acquisition via Social Network) has been proposed. This method is a B2B application to support new markets gaining process. It makes use of paths over human relationships that lead in the shortest and steadfast way from the searching company members to the potential clients represented by their selected employees.     

Examining the Effects of Passive WeChat Use in China

ABSTRACT

Passive usage of social network services (SNSs) refers to individuals’ browsing behavior and information consumption without active interaction with other SNS users. Using the data collected from 295 users of WeChat, the most popular SNS in China, the authors identify two types of passive use and test their different consequences. Confirmatory factor analysis in Study 1 shows passive WeChat use includes two subdimensions, namely, passive social and nonsocial use. Passive social use means browsing friends’ posts, whereas passive nonsocial use refers to browsing information on WeChat official accounts. The partial least squares structural equation modeling results in Study 2 suggest that both social and nonsocial use have positive effects on users’ social capital and online well-being, and further increase their continuance usage of SNSs. However, passive social use is also associated with users’ depressed mood, which in turn decreases their continuous usage intention. Theoretical and practical implications are discussed.     

The Impact of Cross-Addiction on Information Sharing Behaviors on Social Networking Sites

ABSTRACT

There is a rise in the interest among researchers to understand how addiction to social networking sites (SNSs) influences the use of SNS for information sharing. Much less attention has been placed on the interactive effect of multiple addictions (i.e., cross-addiction) on information sharing behaviors on SNSs. In this study, we examine the interaction effect of SNS addiction and alcohol use on two characteristic sharing behaviors on SNSs, self-promotion, and peer promotion of alcohol use. This study contributes to theory and practice as it builds a model that integrates social cognitive theory and normative social influence to explain mechanisms through which cross-addiction shapes information sharing behaviors on SNSs. The proposed model is estimated using data from a sample of college students in a North American university. The results support the theorized relationships between cross-addiction and SNS use to promote addiction-related activities. Implications of the findings for theory and practice are discussed.     

Understanding the Role of Conscious and Automatic Mechanisms in Social Networking Services: A Longitudinal Study

Given the proliferation of social networking sites (SNSs), it has become important to understand users’ continued attraction and usage of them. Previous works on information systems (IS) and marketing have paid little attention to the role of automatic mechanisms in frequently used IS such as mobile applications and SNSs. We develop an integrated framework to examine the effects of conscious and automatic mechanisms on SNS users’ postadoption behaviors. Considering the unique characteristics of SNSs, we posit user satisfaction, trust in an SNS provider, and prior SNS use as key drivers accelerating the development of SNS habitual use. Longitudinal data collected from 250 Facebook users were tested against the research model using partial least squares. The findings showed that SNS continuance usage is shaped by automatic factor as well as by reasoned conscious factor. In particular, SNS continuance usage is largely explained by SNS habit. User satisfaction, trust in an SNS provider, and prior SNS use were found to be the key enablers of developing SNS habit. Moreover, the analysis results clarify the exact role of relationship management, self-presentation, perceived enjoyment, and trust in an SNS provider in users’ decision-making processes. Implications for research and practice are described.     

My mom's on Facebook: an evaluation of information sharing depth in social networking

Information sharing in social networking sites (SNSs) provides users the opportunity to maintain relationships and express themselves. However, users share information with a heterogeneous audience with varied expectations. As a result, various social spheres may influence the information individuals share or their decision to share at all. The current research describes dimensions of information in terms of horizontal and vertical information sharing. Previous research has demonstrated the salience of social spheres with conflicting norms for SNS users. We build on previous research by exploring the effects of social spheres on the depth of information shared by SNS users. Students from a university in the USA and South Korea were interviewed to understand their perceptions of information sharing and the influence social spheres have on the depth of information they provide. We found that conflicting social spheres influence the depth of information provided when a user posts to their SNS and that impression management plays a key role.     

Understanding How People Select Social Networking Services: Media Trait,Social Influences and Situational Factors

Social networking services (SNSs) have become very popular, and many Internet users use two or more SNSs. However, little research has been done to understand how and when users select multiple SNSs in series. This study investigates Internet users’ SNS selection behavior in daily life. We adopt the notion of media repertoire to explore how Internet users select SNSs in combination, and we adopt uses and gratifications theory to identify the values that drive these users to choose specific SNSs. We interviewed 40 Taiwanese people to explore the media traits, situational factors and social influences that affect users’ SNS selection behavior. The findings of this study can help SNS companies to improve SNS functions, and help marketers devise marketing strategies for target audiences and find suitable SNS platforms on which to communicate with consumers.     

The effect of role conflict on self‐disclosure in social network sites: An integrated perspective of boundary regulation and dual process model

As people increasingly integrate social network sites (SNSs) into their daily lives, their social connections on SNSs become more diverse, including their friends, co‐workers, and relatives. In such a context, users may receive different role expectations from their various social circles and experience role conflict in their usage of SNSs. Furthermore, previous literature suggests that people may not always make privacy‐related decisions through effortful and deliberate information processing. Drawing on the perspective of boundary regulation and dual process theories, this study clarifies the consequences of role conflict on SNSs. A theoretical model is developed to examine the effect of role conflict regarding privacy risk and perceived control, which, in turn, impact self‐disclosure behaviour, as well as how this process is moderated by high‐ versus low‐effort processing. The results of 4 experiments provide strong support for our model. The implications for theory and practice are discussed.     

The reciprocal effects of social network site use and the disposition for self-disclosure: A longitudinal study

Since the advent of social network sites (SNSs), scholars have critically discussed the psychological and societal implication of online self-disclosure. Does Facebook change our willingness to disclose personal information? The present study proposes that the use of SNSs and the psychological disposition for self-disclosure interact reciprocally: Individuals with a stronger disposition show a higher tendency to use SNSs (selection effect). At the same time, frequent SNS use increases the wish to self-disclose online, because self-disclosing behaviors are reinforced through social capital within the SNS environment (socialization effect). In a longitudinal panel study, 488 users of SNSs were surveyed twice in a 6 months interval. Data were analyzed using structure equation modeling. The proposed reciprocal effects of SNS activities and self-disclosure were supported by the data: The disposition for online self-disclosure had a positive longitudinal effect on SNS use which in turn positively influenced the disposition for online self-disclosure. Both effects were moderated by the amount of social capital users received as a consequence of their SNS use.     

Understanding the intentions of users to ‘stick’ to social networking sites: a case study in Taiwan

Social networking sites (SNSs) are the most popular social platforms for developing personal networks. They provide multiple interactive functions for users to create and use large social networks. To determine why people exhibit ‘stickiness’ to SNSs, this study uses the uses and gratifications theory as an underlying structure and builds the research model with factors of motivational needs and interactivity. Our results showed that social needs, information needs, human–message interaction, and human–human interaction are crucial factors that affect the ‘stickiness’ of users to SNSs. The implications of these findings are presented in this paper.     

How senior management and workplace norms influence information security attitudes and self-efficacy

Prior information security research establishes the need to investigate the informal factors that influence employee attitudes and self-efficacy beliefs about information security. Two informal workplace dynamics that are particularly important for how employees think about information security comprise senior management support and workplace norms. However, there are limitations to empirical research to date on these constructs, including conflicting evidence on the relationship between senior management support and information security attitudes and a lack of research on how norms impact self-efficacy beliefs. Also, although some studies suggest that norms might play a mediating role between information security attitudes, self-efficacy beliefs and their (informal and formal) antecedents, empirical research is yet to investigate these possibilities. Consequently, this study considers the relationships between senior management support, norms, formal controls and information security attitudes and self-efficacy beliefs. It comprises a cross-sectional survey of employees at a law enforcement organisation. Results indicate the central role that norms have on employee information security attitudes and self-efficacy beliefs including their direct and mediating role. In addition, the study highlights the important role that senior management support has on employees’ thinking about information security.     

Political mobilization through social network sites: The mobilizing power of political messages received from SNS friends

Recent political communication scholarship has examined whether social network sites (SNSs) contribute to political participation. Regarding SNSs’ mobilization effect, however, mixed results have been reported. This study, relying on representative survey data from the 2012 South Korean general election, investigates interplay between three factors influencing electoral participation: (1) type of SNS use (i.e., political versus nonpolitical use), (2) user characteristics (i.e., past voters versus nonvoters), and (3) directionality of SNS messages (i.e., messages received from versus those sent to SNS friends). Results indicate SNSs’ mobilization effect emerges when conditions are met. Voting intention is increased among past nonvoters who use SNSs through political messages received from their SNS friends. Theoretical and practical implications of SNSs’ mobilization effect are discussed.     

Signals in Social Supernets

Social network sites (SNSs) provide a new way to organize and navigate an egocentric social network. Are they a fad, briefly popular but ultimately useless? Or are they the harbingers of a new and more powerful social world, where the ability to maintain an immense network—a social “supernet”—fundamentally changes the scale of human society? This article presents signaling theory as a conceptual framework with which to assess the transformative potential of SNSs and to guide their design to make them into more effective social tools. It shows how the costs associated with adding friends and evaluating profiles affect the reliability of users’ self‐presentation; examines strategies such as information fashion and risk‐taking; and shows how these costs and strategies affect how the publicly‐displayed social network aids the establishment of trust, identity, and cooperation—the essential foundations for an expanded social world.     

The contribution of social network sites to exposure to political difference: The relationships among SNSs, online political messaging, and exposure to cross-cutting perspectives

The increasing popularity of social network sites (SNSs) has raised questions about the role of social network media in the democratic process. This study explores how use of SNSs influences individuals’ exposure to political difference. The findings show a positive and significant relationship between SNSs and exposure to challenging viewpoints, supporting the idea that SNSs contribute to individuals’ exposure to cross-cutting political points of view. Partisanship was not found to interact with SNS use, suggesting that SNSs contribute to expanding exposure to dissimilar political views across individuals’ partisanship. Online political messaging also has a direct effect on exposure to dissimilar viewpoints, and it mediates the association between SNSs and exposure to cross-cutting political views.     

Social network sites influence recovery from social exclusion: Individual differences in social anxiety

Social network sites (SNSs) have been found to be closely associated with responses to social exclusion and to impact people with high or low levels of social anxiety in different ways. Our study tested whether social anxiety, an individual difference variable, affected the association between SNSs and responses to social exclusion. A Cyberball game was conducted to create social exclusion, followed by a waiting period during which participants were observed to see whether they would choose to use SNSs. Afterwards, recovery from participants' negative responses to exclusion was measured. Results showed that using SNSs benefited the highly socially anxious (HSA) group in terms of recovering from disconnection and feeling a sense of meaningful existence more than the low socially anxious (LSA) group. However, recovery from disconnection was lower for LSA individuals who used SNSs than those who did not use SNSs. Our research suggests that SNSs benefited HSA individuals after social exclusion, but hindered the recovery of LSA individuals.