Pull-down versus traditional menu types: an empirical comparison

An experiment was conducted to test the performance of pull-down versus traditional or explicit menus. Sixty subjects, including novice and experienced computer users, manipulated both types of menus to complete banking tasks similar to those found on Automatic Teller M achines. The order of the menus was randomly varied to control for learning effects. Across both types of users, traditional-style menus elicited fewer errors than did pull-down menus; however, no significant difference was found in the time to complete the banking task. Experienced users outperformed novice users in the amount of time taken to complete the task regardless of menu type, though no difference was found in the number of errors committed by both user types.     

Pull-down versus traditional menu types: An empirical comparison

An experiment was conducted to test the performance of pull-down versus traditional or explicit menus. Sixty subjects, including novice and experienced computer users, manipulated both types of menus to complete banking tasks similar to those found on Automatic Teller M achines. The order of the menus was randomly varied to control for learning effects. Across both types of users, traditional-style menus elicited fewer errors than did pull-down menus; however, no significant difference was found in the time to complete the banking task. Experienced users outperformed novice users in the amount of time taken to complete the task regardless of menu type, though no difference was found in the number of errors committed by both user types.     

An interface agent that actively supports CAE beginner users in performing analyses

Roles of the computer aided engineering (CAE) software are getting more significant in manufacturing industry because detailed simulation in the early stage of design can reduce the time and cost for development. An easier user interface and a capability of offering knowledge about the FE analysis are demanded as the main users shift from analysts to designers. This article proposes an interface agent for a CAE system. It helps beginners of the CAE software perform FE analysis quickly and correctly without support from human specialists. Major functions of the proposed agent include: (1) help users create ideas of FE analysis by showing operation flow in advance in words and images; (2) plan a sequence of operations from users analysis goal and show it to users stepwise; and (3) record users troubleshooting experiences and show them to the same user and other users as hints. A prototype was implemented on a PC based CAE system.     

Using simulation‐based experiments for software requirements engineering

We describe the use of simulation‐based experiments to assess the computer support needs of automation supervisors in the United States Postal Service (USPS). Because of the high cost of the proposed system, the inability of supervisors to articulate their computer support needs, and the infeasibility of direct experimentation in the actual work environment, we used a simulation to study end‐user decision making, and to experiment with alternative computer support capabilities. In Phase One we investigated differences between expert and novice information search and decision strategies in the existing work environment. In Phase Two, we tested the impact of computer support features on performance. The empirical results of the two experiments showed how to differentially support experts and novices, and the effectiveness of proposed information systems before they were built. The paper concludes by examining the implications of the project for the software requirements engineering community.     

Influences of general computer experience and age on library database search performance

Two experiments examined the effects of general computer experience and age on library system search performance among novice library system users. Twenty younger adults (10 with high and 10 with low computer experience) and 20 older adults (10 with low and 10 with no computer experience) performed 10 search tasks of varying difficulty. Search success, syntax errors, database field specifications, keyword specifications, and use of Boolean operators were examined. Among younger novices, high computer experience was associated with slightly better performance than low computer experience. Among older novices, having some computer experience was associated with much better performance than no computer experience. Older computer users showed lower overall success rates, made more syntax and field specification errors, and demonstrated poorer understanding of Boolean logic and keyword matching algorithms than younger adults with similar computer experience. Implications for interface design and training interventions for novice on-line library system users are discussed.     

Influences of general computer experience and age on library database search performance

Two experiments examined the effects of general computer experience and age on library system search performance among novice library system users. Twenty younger adults (10 with high and 10 with low computer experience) and 20 older adults (10 with low and 10 with no computer experience) performed 10 search tasks of varying difficulty. Search success, syntax errors, database field specifications, keyword specifications, and use of Boolean operators were examined. Among younger novices, high computer experience was associated with slightly better performance than low computer experience. Among older novices, having some computer experience was associated with much better performance than no computer experience. Older computer users showed lower overall success rates, made more syntax and field specification errors, and demonstrated poorer understanding of Boolean logic and keyword matching algorithms than younger adults with similar computer experience. Implications for interface design and training interventions for novice on-line library system users are discussed.     

Using computer knowledge in the design of interactive systems

An experiment was conducted to determine whether interactive systems designed for a general range of user computer knowledge performed better than models designed for either novice or experienced users. The results showed that the experimental general audience models exhibited better performance on most experiment categories. The results reported in this paper are important for the designers of interactive systems and for those developing systems education curricula.     

Design evaluation and modification of mechanical systems in virtual environments

Design is one of the most important stages in the manufacturing cycle and influences all the subsequent stages of product development. In the context of today’s iterative design methodology, the modification of any design is a process involving many evaluations and improvements to the solutions chosen in earlier stages. For this purpose, in the most recent decade, 3D computer simulations have become common tools used within industry. Whilst virtual reality (VR) technology is seen as the interaction technology of the future, much of the current research in this area is carried out to explore the potential benefits and added value brought by the integration of this into standard software technologies currently used at various stages in manufacturing life cycle. A lot of attention has been given to exploring the usability and benefits of interactive VR for assembly planning, knowledge elicitation and design and simulation. However, little research has focussed on the analytical aspects of the design process, for example in the use of VR as an interface for simulation software in finite element methods and multi-body systems. This paper introduces research focussing on applications of virtual environments (VEs) for interactive design evaluation and modification adapted and used with standard simulation software. The use of such interactive visualisation offers the engineer more realistic real-time representations of the design and advanced facilities to interact with the model during the design process. While design evaluation is based mainly on visualisation; design modification requires interactive changes of the model during the simulation, and the interfaces described here highlights such applications. In this work, two software prototypes have been developed using VR technology. First, a software tool called design evaluation in virtual environments is presented together with an application in civil engineering to illustrate the mode of operation and added value of the use of an interactive visualisation environment. Linking the simulation software with the VE provides real time bi-directional communication of graphical information which can be successfully achieved even within the limits of current computer technology. The tool includes a suite of software modules and a user interface to facilitate the link between the simulation results and the VE. The second tool facilitates the design modification in virtual environments system by providing real time dynamic simulation. Two dynamic approaches are investigated in order to study the real time simulation issues in the context of design modification and system performance: the classic approach based on rigid interconnected bodies, and a new and novel approach developed by the authors based on particles dynamics. Both implementations have been tested and compared on a mechanism application under the same computing conditions. The research applications presented demonstrate the practicality, flexibility and versatility of the visualisation in virtual environment in design evaluation and modification. However, the computer efficiency whilst carrying out real time dynamic simulation is limiting the range of applications to models of moderate size; however, this is an improvement on previous similar applications.     

Development and validation of a computer expertise questionnaire for older adults

Prior computer expertise represents one of the most important predictors of performance when interacting with ICT (Information and Communication Technologies) and acquiring computer skills. Due to demographic changes, the older adult will become increasingly important as a potential user. However, there is a lack of instruments for the assessment of computer expertise in older adults, especially for novice users with restricted prior computer knowledge. A computer expertise (CE) questionnaire for older adults was developed, analysed (Study I) and validated (Study II). Item-analysis showed that the CE-questionnaire is particularly appropriate for the computer knowledge level of older adults and measures computer expertise sufficiently. Furthermore, it was found that computer experience (in terms of frequency of computer usage) is a poor predictor of actual computer performance, which has important implications for the theoretical conceptualization of computer expertise and its assessment.     

A case history development of a foolproofing interfacedocumentation system

The authors discuss information transmission errors occurring between design engineers involved in software development and describe an interface design documentation system that can prevent them. The equivalence of human errors in software design and hardware manufacturing activities is established. The characteristics that must be included in an interface documentation system to prevent communication errors in software design activities, based on foolproofing principles that were identified for hardware manufacturing, are discussed. Utilizing these characteristics, an example of an interface documentation system for software products which control measuring equipment is presented. Its effects on the resultant number of communication errors between hardware and software engineers is subsequently experimentally evaluated     

ALCA — automated local area networks configuration aid

Abstract: Solving the customer's LAN/WAN interconnect problem is difficult because of the need to explore many possible configurations (e.g. bridging/routing, packet/channels) and then to choose the best configuration using economic, performance and other criteria. The rapid introduction of new standards, protocols and products to the networking field brings additional complications to the solution and can cause confusion when configuring a network. ALCA is intended to generate all feasible LAN/WAN configuration possibilities automatically and to pick the most appropriate solution to solve the customer's problem, while specifically addressing open systems interconnection (OSI) standards. Matching communications protocols while searching all possible configurations is notoriously slow even on a computer. We show how the search speed can be significantly improved by using expert system knowledge compilation, a computer-aided software engineering (CASE) technique. ALCA is based on a centrally updated knowledge base of various local area networking products and their interconnect possibilities. ALCA also allows querying to find out protocol interfaces supported by a particular product/service. Finally, it includes a graphic user interface and context-sensitive menus to reduce user information load. ALCA is intended to be used by the field personnel involved in pre-sales support, by the data communication product managers, and as an educational tool for novice communication product managers.     

A theoretical framework and empirical examination of the effects of foreign and translated interface language

Given the increased globalization and popularization of computer applications, translating a system's human interface into the local language has become a major consideration for software vendors and distributors. In this paper, we suggest a theoretical framework for the study of user interface translation. The framework includes recognizing vendors' and users' costs of, and benefits from, software translation. An experiment was conducted, based on this framework, to test user performance and preferences regarding interface translations. The experiment manipulated the translation of two interface components: documentation language and manipulation language. The results indicate that users are sensitive to different combinations of interface translation in a way that is commensurate with the instruction-following process (Terwilliger and Polson 1997). Users performed best when a fully translated interface was used and worst when only the manipulation language was translated. Users' preferences were in line with their performance, indicating that a cost benefit approach can serve as a promising starting point to the study of interface translation.     

Development and validation of a computer expertise questionnaire for older adults

Prior computer expertise represents one of the most important predictors of performance when interacting with ICT (Information and Communication Technologies) and acquiring computer skills. Due to demographic changes, the older adult will become increasingly important as a potential user. However, there is a lack of instruments for the assessment of computer expertise in older adults, especially for novice users with restricted prior computer knowledge. A computer expertise (CE) questionnaire for older adults was developed, analysed (Study I) and validated (Study II). Item-analysis showed that the CE-questionnaire is particularly appropriate for the computer knowledge level of older adults and measures computer expertise sufficiently. Furthermore, it was found that computer experience (in terms of frequency of computer usage) is a poor predictor of actual computer performance, which has important implications for the theoretical conceptualization of computer expertise and its assessment.     

Reduced GUI for an interactive geometry software: Does it affect students' performance?

PurposeThe purpose of this paper is to describe an experimental study to reduce cognitive load and enhance usability for interactive geometry software.Design/methodology/approachThe Graphical User Interface is the main mechanism of communication between user and system features. Educational software interfaces should provide useful features to assist learners without generate extra cognitive load. In this context, this research aims at analyzing a reduced and a complete interface of interactive geometry software, and verifies the educational benefits they provide. We investigated whether a reduced interface makes few cognitive demands of users in comparison to a complete interface. To this end, we designed the interfaces and carried out an experiment involving 69 undergraduate students.FindingsThe experimental results indicate that an interface that hides advanced and extraneous features helps novice users to perform slightly better than novice users using a complete interface. After receiving proper training, however, a complete interface makes users more productive than a reduced interface.Originality/valueIn educational software, successful user interface designs minimize the cognitive load on users; thereby users can direct their efforts to maximizing their understanding of the educational concepts being presented.     

Using task analysis to improve usability of fatigue modelling software

The design of any interactive computer system requires consideration of both humans and machines. Software usability is one aspect of human–computer interaction that can benefit from knowledge of the user and their tasks. One set of methods for determining whether an application enables users to achieve their predetermined goals effectively and efficiently is task analysis. In the present study, a task analysis was applied to the graphical user interface of fatigue modelling software used in industry. The task analysis procedure allowed areas of usability improvement to be identified and then addressed with alternate interface prototypes. The present method of task analysis illustrates a practical and efficient way for software designers to improve software usability, user effectiveness and satisfaction, by involving users in the design process.     

Object-oriented versus bit-mapped graphics interfaces: performance and preference differences for typical applications

This study used a standardized evaluation to compare two direct manipulation graphics interfaces. The interfaces investigated were: (I) object-oriented (vector) graphics; and (2) bit-mapped graphics (object-oriented graphics interfaces are not to be confused with object-oriented programming or object-oriented data bases). Experienced and novice subjects performed objectively derived benchmark tasks appropriate for two-dimensional graphics packages.

Both performance and preference data were collected. Task completion time, aborted attempts, learning effects, and errors consituted the performance measures. For the preference data, subjects completed questionnaires to rate the interfaces on both an absolute and a relative basis. Results indicate that the object-oriented graphics interface is superior to the bit-mapped interface for most tasks included in the benchmark set. The advantages of the object-oriented interface are especially pronounced for graphic manipulations such as rotation, resizing (scaling), and general editing.     

The role of errors in learning computer software

Little research has been done examining the role of errors in learning computer software. It is argued, though, that understanding the errors that people make while learning new software is important to improving instruction. The purpose of the current study was to (a) develop a meaningful and practical system for classifying computer software errors, (b) determine the relative effect of specific error types on learning, and (c) examine the impact of computer ability on error behaviour. Thirty-six adults (18 males, 18 females), representing three computer ability levels (beginner, intermediate, and advanced), volunteered to think out loud while they learned the rudimentary steps (moving the cursor, using a menu, entering data) required to use a spreadsheet software package. Classifying errors according to six basic categories (action, orientation, knowledge processing, seeking information, state, and style) proved to be useful. Errors related to knowledge processing, seeking information, and actions were observed most frequently, however, state, style, and orientation errors had the largest immediate negative impact on learning. A more detailed analysis revealed that subjects were most vulnerable when observing, trying to remember, and building mental models. The effect of errors was partially related to computer ability, however beginner, intermediate and advanced users were remarkably similar with respect to the prevalence of errors.     

A theoretical framework and empirical examination of the effects of foreign and translated interface language

Given the increased globalization and popularization of computer applications, translating a system's human interface into the local language has become a major consideration for software vendors and distributors. In this paper, we suggest a theoretical framework for the study of user interface translation. The framework includes recognizing vendors' and users' costs of, and benefits from, software translation. An experiment was conducted, based on this framework, to test user performance and preferences regarding interface translations. The experiment manipulated the translation of two interface components: documentation language and manipulation language. The results indicate that users are sensitive to different combinations of interface translation in a way that is commensurate with the instruction-following process (Terwilliger and Polson 1997). Users performed best when a fully translated interface was used and worst when only the manipulation language was translated. Users' preferences were in line with their performance, indicating that a cost benefit approach can serve as a promising starting point to the study of interface translation.     

Computer simulation of production systems for woven fabric manufacture

This paper reports a research and development of a suite of generic software program entitled TEXSIM (TEXtile SIMulator). The software is mainly intended to create simulation models of weaving of production systems without any programming and automatically performs the simulation study and produces results to understand the stochastic behaviour of the system as well as to analyze the system performances to solve the real life weaving production management problems. The ’TEXSIM’ reads the input parameters from the user in an on-line session through its user-interface, written in FORTRAN’77, and interactively uses WITNESS, a manufacturing simulation package containing the basic simulation model building blocks, and creates the simulation model in accordance with the user’s specifications and conducts the simulation experiments and produces results. The objective is to focus on the practicality and simplicity of simulation model building of a weaving production system with a readily available suite of user-friendly program TEXSIM within few minutes without expertise and back ground of simulation technique and the knowledge of computer simulation programming as well as the skill of handling of commercial simulation package. It also highlights the importance of use of computer simulation technique as a modern, powerful and flexible management analysis tool in weaving factories. Textile engineers and technologists, particularly the managers who have no background of simulation can take full advantages of the use of simulation technique to analyze their present complex weaving production systems, rather than using the conventional analytical rule of thumb methods, to help the management to plan, design and operate their systems in an efficient manner to improve the manufacturing productivity. TEXSIM also facilitates the scheduling of production within the factory through simulation.