Profiling grounded theory approaches in information systems research

Studies claiming to use the Grounded theory methodology (GTM) have been quite prevalent in information systems (IS) literature. A cursory review of this literature reveals conflict in the understanding of GTM, with a variety of grounded theory approaches apparent. The purpose of this investigation was to establish what alternative grounded theory approaches have been employed in IS, and to what extent each has been used. In order to accomplish this goal, a comprehensive set of IS articles that claimed to have followed a grounded theory approach were reviewed. The articles chosen were those published in the widely acknowledged top eight IS-centric journals, since these journals most closely represent exemplar IS research. Articles for the period 1985-2008 were examined. The analysis revealed four main grounded theory approaches in use, namely (1) the classic grounded theory approach, (2) the evolved grounded theory approach, (3) the use of the grounded theory approach as part of a mixed methodology, and (4) the application of grounded theory techniques, typically for data analysis purposes. The latter has been the most common approach in IS research. The classic approach was the least often employed, with many studies opting for an evolved or mixed method approach. These and other findings are discussed and implications drawn.     

A grounded theory approach to modelling learnability of hypermedia authoring tools

One potential barrier to the development of educational hypermedia is the design of current hypermedia authoring tools (HATs) that unfortunately require higher knowledge and skills levels than possessed by most academics. Whilst the usability of hypermedia has been extensively researched, the usability of the tools required to build hypermedia has not. Learnability of HATs, an associated factor of usability, has been similarly neglected. Analysing contemporary approaches to the study of human computer interaction, this paper concludes that they do not support the kind of ‘theory building’ required to study and describe the learnability of HATs. Grounded theory (GT) is posited as an alternative approach, which if applied correctly can provide explanatory theory to inform HAT design. The paper describes the application of GT to two studies of the ease-of-learning of HATs. The first study uses quantitative and qualitative data to explore the experiences of 16 subjects learning to use HATs. In the second study, key HATs are demonstrated to a focus group of IT trainers to analyse their observations of users learning HATs. From these studies a causal model of learnability of HATs that is more detailed and complete than that offered by other contemporary theories of learnability was developed. The paper concludes that applying a GT approach can enhance HCI research through the development of explanatory, extensible and evolutionary theory to inform HAT design.     

Using a grounded theory approach to study online collaboration behaviors

This paper discusses how an interpretive theory of action was explored and developed through iterative cycles of grounded theory generation. We establish our motivation for employing the grounded theory method in an area that is overflowing with theories of learning, then move on to the practicalities of generating an interpretive grounded theory by following the ‘vapor trails’ left by online learners. We describe how we incorporated the use of mixed methods into an interpretive grounded theory process, with a theoretical sampling strategy that used ‘complementary comparison’ to feed back into a new cycle of constant comparison. We discuss how constant comparison may be enhanced by researcher debate around emerging themes and categories, co-coding of data samples, coding of researcher theoretical memos, and reflection-in-action during explicit explanations of coding schemes to research assistants and the review of research process memos. Finally, we discuss how and why the substantive theory of action that was generated by this process provides an original contribution to theories of collaborative online learning by accounting for both visible and invisible learning strategies that explain the role of thought-leaders in a community of inquiry and account for vicarious learning.     

Putting the ‘theory’ back into grounded theory: guidelines for grounded theory studies in information systems

Over the past decade, there has been increasing interest in the use of grounded theory in information systems research. Grounded theory is a qualitative research method that seeks to develop theory that is grounded in data systematically gathered and analysed. The purpose of this paper is to suggest guidelines for grounded theory studies in information systems. Our guidelines are based on a framework for theorizing in grounded theory studies that focuses on conceptualization and theory scope. Our hope is that the guidelines will help to raise the quality and aspirations of grounded theory studies in information systems.     

Socio-technical IS design science research: developing design theory for IS integration management

Design science research is an essential part of IS research since the field should not only try to understand how the world is, but also how to change it. We argue that the aim of IS design science research should be to develop practical knowledge not only for the design of novel information technology (IT), but also for IS governance and management. Whereas at least some methodological support exists for researchers engaged in IT-centric design science research, limited support is available for researchers who want to develop design knowledge and theory for IS governance and management. To overcome this shortcoming, we suggest a socio-technical IS design science research approach. The approach has four main activities: (1) identifying problem situations and desired outcomes, (2) reviewing extant theories, knowledge and data, (3) proposing/refining design theory and knowledge, and (4) testing design theory and knowledge. The applicability and usefulness of the proposed approach is shown by means of a design science research project concerning IS integration management in the context of mergers and acquisitions.     

Grounded theorizing for electronically mediated social contexts

Electronically mediated social contexts (EMSCs), in which interactions and activities are largely or completely computer-mediated, have become important settings for investigation by Information Systems (IS) scholars. Owing to the relative novelty and originality of EMSCs, IS researchers often lack existing theories to make sense of the processes that emerge in them. Therefore, many IS researchers have relied upon grounded theory in order to develop new theory based on empirical observations from EMSCs. This article reviews a selected set of papers concerned with grounded IS research on EMSCs. It examines how the authors of these papers handled the characteristics of EMSCs and, in particular, addresses the topics of data collection, data analysis, and theory building. The paper also draws implications and recommendations for grounded researchers interested in investigating these original and fascinating environments in their future work. For example, it calls for grounded researchers on EMSCs to reflect upon the characteristics of their domains of inquiry, to respect the logic of discovery of grounded methods, and to articulate more clearly their theoretical ambitions along the induction/abduction continuum. The paper closes by suggesting promising areas for future grounded research on EMSCs, including taking advantage of the potential for combining qualitative and quantitative analytical methods.     

A strategic path to study IT use through users’ IT culture and IT needs: A mixed-method grounded theory

We consider recent research in IS, as well as recent advances in the fields of psychology and sociology. As an alternative to existing models, we propose a new strategic path to study IT use through users’ IT culture and IT needs. Our contributions are (1) theoretical: we investigate the predictive value for IT usage of several new constructs and show that both expectancy-based and needs-based theories of motivation should be taken into account in acceptance models, (2) methodological: we adopt an exploratory, mixed-method, grounded theory approach and use both quantitative and qualitative data and methods, an unusual approach in IS research that allows new perspectives, and (3) practical: our results highlight the fact that highly IT-acculturated users may hinder (rather than facilitate) new-IT acceptance if their situational IT needs are ignored. Therefore, when the strategic decision of implementing new IT is made, managerial attention must be focused on these users in order to drive toward the alignment of their IT needs and managerially-perceived organizational IT needs.Our work opens the way to numerous avenues for future research.     

The use of ethnography and grounded theory in the development of a management information system

This work presents new evidence on how ethnography and the grounded theory approach can be integrated within a participatory information system development process. We conducted an ethnography in a hospital unit, collecting data from observations, interviews, and documents. The discussion about emergent themes with the actors in their natural context and the development of a grounded model allowed us to identify widespread discomfort felt by personnel and to code it as process conflict, that is a particular type of conflict caused by inefficiencies in the organization of work activities. The grounded model was the starting point for conducting a series of focus groups during which the organizational actors were allowed to face process conflict while defining the requirements of a new management information system. We conclude with a discussion of the implications of our study for IS researchers and practitioners.     

Everyday power struggles: living in an IOIS project

The broad aim of this interpretive study was to investigate the lived experiences of inter-organisational information system (IOIS) project members who worked in a 3-year-long IOIS project. The study presents an original longitudinal study of project member experiences. In this paper, we have described and analysed one core category, project power, which was derived from a grounded theory (GT) study. This study extends existing theories about power in organisational contexts, in particular the everyday use of power in projects. The paper shows how GT can be used to gain significant insights into a case study, and also generate new concepts. This paper gives detailed insights into the power issues as they played out in a complex IOIS project. This IOIS project spanned four user organisations, two suppliers, one national organisation, a research organisation and a government Ministry. One key finding is that, given the complexity of the project management structures in an IOIS project such as this, project members often resorted to formal authority as a means of getting things done, in the absence of informal links between organisations. The project history also had major ramifications on the use of power in this project.     

Using the theory of the professions to understand the IS identity crisis

Academic information systems (IS) is struggling with an identity crisis that is grounded in limited consensus about the discipline's core concepts, its important research questions and its boundaries. The result is a pluralistic discipline that has triggered an ongoing debate about whether the ‘liquidity’ characteristic of IS is a natural consequence of rapidly changing technologies or if it is indicative of a chaotic state that is unsustainable. This paper looks at IS through a new and different lens by using the theory of the professions to gain insight into current and heretofore unidentified problems facing the discipline. Casting IS as a profession presents an integrated view of academic IS, IS practice and IS education grounded in a framework that explores connections among these three elements. The paper concludes with a discussion of the processes by which professions evolve and likely consequences for IS research, practice and education.     

Investigating software process in practice: A grounded theory perspective

This paper presents the results of a study of how software process and software process improvement (SPI) is applied in actual practice in the software industry using the indigenous Irish software product industry as a test-bed. The study used the grounded theory methodology to produce a theory, grounded in the field data, that explains how software processes are formed and evolve and when and why SPI is undertaken. Our research found that SPI programmes are implemented reactively and many software managers are reluctant to implement SPI best practice models because of the associated costs.     

The enabling role of Web services in information system development practices: a grounded theory study

This study presents a grounded theory analysis of a case study in the banking industry with a view to showing the enabling role of “Web services” technology in information system development practices. The grounded theory analysis of the Cashier Management System development project at the Central Europe Bank (a pseudonym) shows that Web services technology is a key technological enabler for more agile forms of IS development, characterized by incremental analysis, requirements revision, requirements emerging in use and incremental implementation. In particular, an initial in-depth analysis phase, conducted in a traditional way, is then followed, during system development, by several iterative phases of requirements revision/addition, in fulfilment of emerging or previously unplanned user needs discovered along the way. Such system development practices, enabled by the Web services technology and influenced by a variety of contextual factors, cover a middle ground between methodical and amethodical development processes.     

Extended grounded theory: a methodology to combine multiple disciplines

Information Systems and e-Business Management - Grounded theory (GT), a widespread qualitative research methodology, has been introduced to generate a theory from data that is gathered from one...     

Using a grounded theory approach for exploring software product management challenges

The traditional requirements engineering (RE) research paradigm, along with most engineering research and practice, is commonly seen to belong to the philosophical tradition of positivism, which construes knowledge as accruing through the systematic observation of stable and knowable phenomena. Consequently, RE methods tend to ignore social issues. However, due to the dominant role of the human being in RE, there has been an increasing need to rely on research methods of the social sciences, arts, and humanities for RE related findings. This paper illustrates one example of how social aspects in RE have been explored with a research method adopted from social sciences research tradition. Drawing heavily on the research reported in the doctoral thesis of the principal author, we describe in this paper: (1) how a study using a grounded theory approach was designed and conducted for exploring market-driven requirements engineering (MDRE) challenges in seven companies, (2) how the analysis eventually proceeded toward a proposed theory, and (3) our experiences of using a grounded theory approach within the discipline of RE.     

Using grounded theory to understand software process improvement: A study of Irish software product companies

Software process improvement (SPI) aims to understand the software process as it is used within an organisation and thus drive the implementation of changes to that process to achieve specific goals such as increasing development speed, achieving higher product quality or reducing costs. Accordingly, SPI researchers must be equipped with the methodologies and tools to enable them to look within organisations and understand the state of practice with respect to software process and process improvement initiatives, in addition to investigating the relevant literature. Having examined a number of potentially suitable research methodologies, we have chosen Grounded Theory as a suitable approach to determine what was happening in actual practice in relation to software process and SPI, using the indigenous Irish software product industry as a test-bed. The outcome of this study is a theory, grounded in the field data, that explains when and why SPI is undertaken by the software industry. The objective of this paper is to describe both the selection and usage of grounded theory in this study and evaluate its effectiveness as a research methodology for software process researchers. Accordingly, this paper will focus on the selection and usage of grounded theory, rather than results of the SPI study itself.     

Information systems planning in a turbulent environment

The information systems (IS) planning literature suggests two competing theories of effective planning in a turbulent environment. One predicts that organizations using a formal, comprehensive planning approach will be more successful. The other predicts that organizations using an informal, incremental approach will be more successful in such an environment. The action research described here in two real-world organizations examined actual IS planning practices in a turbulent environment. One practised formal and comprehensive IS planning, while the other relied more on an informal and incremental approach. Their experiences suggest that in a turbulent environment, comprehensive IS planning may be more successful than incremental planning. Such a conclusion perhaps appears surprising. Nevertheless, it provides contributions for practice and implications for future research. It contributes to practice by showing IS planners the importance of understanding their environment and also the potential of comprehensive planning practices. It contributes to research by demonstrating how comprehensive practices can contribute to planning in a turbulent environment. However, it is only one study and of merely two organizations. Thus, it should also be interpreted as motivating future research to examine the theories from different perspectives.     

An historically grounded critical analysis of research articles in IS

In order to explore scientific writing in Information Systems (IS) journals, we adopt a combination of historical and rhetorical approaches. We first investigate the history of universities, business schools, learned societies and scientific articles. This perspective allows us to capture the legacy of scientific writing standards, which emerged in the 18th and 19th centuries. Then, we focus on two leading IS journals (EJIS and MISQ). An historical analysis of both outlets is carried out, based on data related to their creation, evolution of editorial statements, and key epistemological and methodological aspects. We also focus on argumentative strategies found in a sample of 436 abstracts from both journals. Three main logical anchorages (sometimes combined) are identified, and related to three argumentative strategies: ‘deepening of knowledge’, ‘solving an enigma’ and ‘addressing a practical managerial issue’. We relate these writing norms to historical imprints of management and business studies, in particular: enigma-focused rhetorics, interest in institutionalized literature, neglect for managerially grounded rhetoric and lack of reflexivity in scientific writing. We explain this relation as a quest for academic legitimacy. Lastly, some suggestions are offered to address the discrepancies between these writing norms and more recent epistemological and theoretical stances adopted by IS researchers.     

The effects of generational differences on use continuance of Twitter: an investigation of digital natives and digital immigrants

This study links generational literature and information systems (IS) research by investigating the effect of generational differences on the usage of Twitter. Using theories of technology acceptance and IS continuance, we propose a research model to explore whether digital natives (DN) and digital immigrants (DI) perceive technology differently, and whether any such differences affect Twitter use-continuance behaviour. Structural equation modelling analysis of survey data from 385 users reveals that DN and DI perceive Twitter differently, providing partial support for the propositions of the model. The findings emphasise the role of generation in explaining users' continuance behaviour, with DN experiencing more social pressure to use Twitter, and finding it easier to use – but less useful – than do DI. This study has important implications for research in that it contributes to the debate on generational differences and to the IS continuance literature.     

IS diffusion: A dynamic control and stakeholder perspective

Our research uses a novel perspective of control balancing and stakeholder orientation to explore an information system (IS) phenomenon called enterprise IS diffusion. Employing a case-based, grounded theory approach, we analyze four large-scale IS implementation projects in a Canadian government organization. Our findings offer a synergistic approach to IS diffusion by integrating a dynamic control configuration perspective with stakeholder engagement, stakeholder sensitivity, and the impact of shifting stakeholder orientations on IS diffusion stages.We draw from control, control balancing, and stakeholder theories. Moreover, we refer to the IS implementation and IS diffusion literature to develop our argument. In doing so, this research develops a new and vital construct—stakeholder orientation—for IS implementation projects. We also identify the existence of four distinct stakeholder orientations, a combination of stakeholder engagement with stakeholder sensitivity in large ISD projects: (a) strategic, (b) responsibility, (c) best interest, and (d) economic cost.Through analysis and synthesis, we establish vital relationships among shifting control configurations, stakeholder engagement, stakeholder sensitivity, and IS diffusion stages, where maintaining an optimal stakeholder orientation, facilitated by appropriate control configuration, leads to a successful IS diffusion outcome. Furthermore, we propose an extension to the existing control balancing theory by identifying missing links and trigger factors.