Frame rate as a QoS parameter and its influence on speech perception

The preservation of QoS for multimedia traffic through a data network is a difficult problem. We focus our attention on video frame rate and study its influence on speech perception. When sound and picture are discrepant (e.g., acoustic ‘ba’ combined with visual ‘ga’), subjects perceive a different sound (such as ‘da’). This phenomenon is known as the McGurk effect. In this paper, the influence of degraded video frame rate on speech perception is studied. It is shown that, when frame rate decreases, correct hearing is improved for discrepant stimuli and is degraded for congruent (voice and picture are the same) stimuli. Furthermore, we studied the case where lip closure was always captured by the synchronization of sampling time and lip position. In this case, frame rate has little effect on mishearing for congruent stimuli. For discrepant stimuli, mishearing is decreased with degraded frame rate. These results indicate that the stiff motion of lips resulting from low frame rate cannot give enough labial information for speech perception. In addition, the effect of delaying the picture to correct for low frame rate was studied. The results, however, were not as definitive as expected, because of compound effects related to the synchronization of sound and picture. Finally, we inspected the still pictures of normal Japanese speech and determined a lower limit of frame rate from the view point of assisting hearing.     

‘Working Well, Together’: Arts-Based Research and the Cultural Future of Small Cities

This article offers a research update on a 3-year programme initiated by the Kamloops Art Gallery and the University College of the Cariboo in Kamloops, British Columbia. The programme is supported by a ‘Community–University Research Alliance’ grant from the Social Sciences and Humanities Research Council of Canada, and the collaboration focuses on the cultural future of small cities – on how cultural and arts organisations work together (or fail to work together) in a small city setting. If not by definition, then certainly by default, ‘culture’ is associated with big city life: big cities are equated commonly with ‘big culture’; small cities with something less. The Cultural Future of Small Cities research group seeks to provide a more nuanced view of what constitutes culture in a small Canadian city. In particular, the researchers are exploring notions of social capital and community asset building: in this context, ‘visual and verbal representation’, ‘home’, ‘community’ and the need to define a local ‘sense of place’ have emerged as important themes. As the Small Cities programme begins its second year, a unique but key aspect has become the artist-as-researcher. Correspondence and offprint requests to: L. Dubinsky, Kamloops Art Gallery, 101–465 Victoria Street, Kamloops, BC V2C 2A9 Canada. Tel.: 250-828-3543; Email: ldubinsky@museums.ca     

Continuity in cognition

Designing for continuous interaction requires designers to consider the way in which human users can perceive and evaluate an artefact’s observable behaviour, in order to make inferences about its state, and plan and execute their own continuous behaviour. Understanding the human point of view in continuous interaction requires an understanding of human causal reasoning, of the way in which humans perceive and structure the world, and of human cognition. We present a framework for representing human cognition, and show briefly how it relates to the analysis of structure in continuous interaction, and the ways in which it may be applied in design. Published online: 14 May 2002     

Nine Steps to Move Forward from Error

Following celebrated failures stakeholders begin to ask questions about how to improve the systems and processes they operate, manage or depend on. In this process it is easy to become stuck on the label ‘human error’ as if it were an explanation for what happened and as if such a diagnosis specified steps to improve. To guide stakeholders when celebrated failure or other developments create windows of opportunity for change and investment, this paper draws on generalizations from the research base about how complex systems fail and about how people contribute to safety and risk to provide a set of Nine Steps forward for constructive responses. The Nine Steps forward are described and explained in the form of series of maxims and corollaries that summarize general patterns about error and expertise, complexity and learning.     

Scenario Development and Practical Decision Making under Uncertainty: Application to Requirements Engineering

In this paper, we address the question of how flesh and blood decision makers manage the combinatorial explosion in scenario development for decision making under uncertainty. The first assumption is that the decision makers try to undertake ‘robust’ actions. For the decision maker a robust action is an action that has sufficiently good results whatever the events are. We examine the psychological as well as the theoretical problems raised by the notion of robustness. Finally, we address the false feeling of decision makers who talk of ‘risk control’. We argue that ‘risk control’ results from the thinking that one can postpone action after nature moves. This ‘action postponement’ amounts to changing look-ahead reasoning into diagnosis. We illustrate these ideas in the framework of software development and examine some possible implications for requirements analysis.     

Exploring agent support at the user interface in e-commerce applications

In this paper, we present some of the results from our ongoing research work in the area of ‘agent support’ for electronic commerce, particularly at the user interface level. Our goal is to provide intelligent agents to assist both the consumers and the vendors in an electronic shopping environment. Users with a wide variety of different needs are expected to use the electronic shopping application and their expectations about the interface could vary a lot. Traditional studies of user interface technology have shown the existence of a ‘gap’ between what the user interface actually lets the users do and the users’ expectations. Agent technology, in the form of personalized user interface agents, can help to narrow this gap. Such agents can be used to give a personalized service to the user by knowing the user’s preferences. By doing so, they can assist in the various stages of the users’ shopping process, provide tailored product recommendations by filtering information on behalf of their users and reduce the information overload. From a vendor’s perspective, a software sales agent could be used for price negotiation with the consumer. Such agents would give the flexibility offered by negotiation without the burden of having to provide human presence to an online store to handle such negotiations. Published online: 25 July 2001     

The Use of a Formalised Risk Model in NHS Information System Development

Information systems (IS) and technology are used extensively throughout the National Health Service (NHS), and the 1998 national information strategy, ‘Information for Health’, sets out how the NHS will be developing and implementing IS to support patient care within the next decade. This new IS initiative is set against a mixed record of success of IS projects in the NHS, with a number of high-profile failures. This paper highlights the need to consider the ‘organisational issues’ involved in systems implementation to avoid failures. It goes on to advocate the use of a process-oriented and organisation studies-based model for risk analysis and management for use in NHS IS projects. Two famous NHS case studies are used to validate the model. It is concluded that there is a real need in the NHS for tools to better control the inherent risks involved in IS development and implementation. Ultimately, the success of IS projects in the NHS is crucial if they want to best utilise clinical and patient information, with the overall aim of improving the efficiency and standard of the nation’s health care.     

Wearable Visual Robots

Research work reported in the literature in wearable visual computing has used exclusively static (or non-active) cameras, making the imagery and image measurements dependent on the wearer’s posture and motions. It is assumed that the camera is pointing in a good direction to view relevant parts of the scene at best by virtue of being mounted on the wearer’s head, or at worst wholly by chance. Even when pointing in roughly the correct direction, any visual processing relying on feature correspondence from a passive camera is made more difficult by the large, uncontrolled inter-image movements which occur when the wearer moves, or even breathes. This paper presents a wearable active visual sensor which is able to achieve a level of decoupling of camera movement from the wearer’s posture and motions by a combination of inertial and visual sensor feedback and active control. The issues of sensor placement, robot kinematics and their relation to wearability are discussed. The performance of the prototype robot is evaluated for some essential visual tasks. The paper also discusses potential applications for this kind of wearable robot.     

MABA-MABA or Abracadabra? Progress on Human–Automation Co-ordination

In this paper we argue that substitution-based function allocation methods (such as MABA-MABA, or Men-Are-Better-At/Machines-Are-Better-At lists) cannot provide progress on human–automation co-ordination. Quantitative ‘who does what’ allocation does not work because the real effects of automation are qualitative: it transforms human practice and forces people to adapt their skills and routines. Rather than re-inventing or refining substitution-based methods, we propose that the more pressing question on human–automation co-ordination is ‘How do we make them get along together?’ Correspondence and offprint requests to: S. W. A. Dekker, Department of Mechanical Engineering, IKP, Link?ping Institute of Technology, SE - 581 83 Link?ping, Sweden. Tel.: +46 13 281646; fax +4613282579; email: sidde@ikp.liu.se     

Co-ordinating Distributed Knowledge: A Study into the Use of an Organisational Memory

This paper presents an ethnographically informed investigation into the use of an organisational memory, focusing in particular on how information was used in the performance of work. We argue that understanding how people make use of distributed knowledge is crucial to the design of an organisational memory. However, we take the perspective that an ‘organisational memory’ is not technology dependent, but is an emergent property of group interaction. In this sense, the technology does not form the organisational memory, but provides a novel means of augmenting the co-ordination of collaborative action. The study examines the generation, development and maintenance of knowledge repositories and archives. The knowledge and information captured in the organisational memory enabled the team members to establish a common understanding of the design and to gain an appreciation of the issues and concerns of the other disciplines. The study demonstrates why technology should not be thought of in isolation from its contexts of use, but also how designers can make use of the creative flexibility that people employ in their everyday activities. The findings of the study are therefore of direct relevance to both the design of knowledge archives and to the management of this information within organisations.     

Display Design of Process Systems Based on Functional Modelling

The prevalent way to present information in industrial computer displays is by using piping and instrumentation diagrams. Such interfaces have sometimes resulted in difficulties for operators because they are not sufficient to fulfil their needs. A systematic way that supports interface design therefore has to be considered. In the new design framework, two questions must be answered. Firstly, a modelling method is required to describe a process system. Such a modelling method can define the information content that must be displayed in interfaces. Secondly, how to communicate this information to operators efficiently must be considered. This will provide a basis for determining the visual forms that the information should take. This study discusses interface design of human–machine systems from these two points of view. Based on other scholars’ work, a comprehensive set of functional primitives is summarised as a basis to build a functional model of process systems. A library of geometrical presentations for these primitives is then developed. To support effective interface design, the concept of ‘functional macro’ is introduced and a way to map functional model to interface display is illustrated by applying several principles. To make our ideas clear, a central heating system is taken as an example and its functional model is constructed. Based on the functional model, the information to be displayed is determined. Several functional macros are then found in the model and their corresponding displays are constructed. Finally, by using the library of geometrical presentations for functional primitives and functional macros, the display hierarchy of the central heating system is developed. Reusability of functional primitives makes it possible to use the methodology to support interface design of different process systems.     

Understanding Perceived Complexity in Human Supervisory Control

Industrial processes are becoming more complex owing to technological developments and new opportunities. Technological developments, hardware and software, have become more reliable and system configurations more robust. However, the reliability of operator control actions has not improved at the same pace. Consequently human reliability has become the relatively weakest aspect of automated, operator-supervised systems. Hence, understanding how the human operator experiences increasing complexity may play an important role in task allocation and human–machine system design. In this paper the perceived complexity is studied within four typical operational environments in supervisory control. Mathematical formulations for these four operational environments are proposed, and their properties are analysed. A laboratory system is used to investigate the perceived complexity under various operational environments. The experimental results show a significantly different perceived complexity for the coupled and uncoupled operation environments. Extrapolation of the results revealed that the operator would have perceived the system as extremely complex if he/she would have to operate more than eight strongly interconnected subsystems extensively in 30 minutes. Implications of this study are also addressed.     

Rule-based document structure understanding with a fuzzy combination of layout and textual features

Document image processing is a crucial process in office automation and begins at the ‘OCR’ phase with difficulties in document ‘analysis’ and ‘understanding’. This paper presents a hybrid and comprehensive approach to document structure analysis. Hybrid in the sense that it makes use of layout (geometrical) as well as textual features of a given document. These features are the base for potential conditions which in turn are used to express fuzzy matched rules of an underlying rule base. Rules can be formulated based on features which might be observed within one specific layout object. However, rules can also express dependencies between different layout objects. In addition to its rule driven analysis, which allows an easy adaptation to specific domains with their specific logical objects, the system contains domain-independent markup algorithms for common objects (e.g., lists). Received June 19, 2000 / Revised November 8, 2000     

Effective Communication in Requirements Elicitation: A Comparison of Methodologies

The elicitation or communication of user requirements comprises an early and critical but highly error-prone stage in system development. Socially oriented methodologies provide more support for user involvement in design than the rigidity of more traditional methods, facilitating the degree of user–designer communication and the ‘capture’ of requirements. A more emergent and collaborative view of requirements elicitation and communication is required to encompass the user, contextual and organisational factors. From this accompanying literature in communication issues in requirements elicitation, a four-dimensional framework is outlined and used to appraise comparatively four different methodologies seeking to promote a closer working relationship between users and designers. The facilitation of communication between users and designers is subject to discussion of the ways in which communicative activities can be ‘optimised’ for successful requirements gathering, by making recommendations based on the four dimensions to provide fruitful considerations for system designers.     

Decision Making and Management of Dynamic Risk

Managing dynamic environments often requires decision making under uncertainty and risk. Two types of uncertainty are involved: uncertainty about the state and the evolution of the situation, and ‘openness’ of the possible actions to face possible consequences. In an experimental study on risk management in dynamic situations, two contrasted ‘ecological’ scenarios – transposed from effective situations of emergency management – were compared in order to identify the impact of their ‘openness’ in the subjects’ strategies for decision making. The ‘Lost Child’ scenario presented qualitative and irreversible consequences (child’s death) and high uncertainty; it exerted high demands both in risk assessment (risk representation) and action elaboration and choice. A less open situation (‘Hydrocarbon Fire’) required a main choice between two contrasted actions, with quantitative computable consequences. The strategies of ‘experimental subjects’ (university students) and ‘operative subjects’ (professional fire-fighter officers) were compared in order to evaluate the ecological validity of experimental research in this field, from the point of view of the subjects themselves. The two scenarios appeared to be independent, so that quite different models of decision making have to be hypothesised, differing by the importance of assessing risk and defining possible actions on the one hand, and by the process of choice on the other. ‘Experimental’ subjects dramatically differed from ‘operative’ subjects when confronted with the same scenario, particularly for the less technical but more demanding scenario. It is hypothesised that three components might account for the effect of the situations and for the differences between and within groups of subjects: importance of situation assessment, spatial abilities, and global orientation of activity in managing dynamic risk.     

Robust classification of arbitrary object classes based on hierarchical spatial feature-matching

We present a novel approach to the robust classification of arbitrary object classes in complex, natural scenes. Starting from a re-appraisal of Marr's ‘primal sketch’, we develop an algorithm that (1) employs local orientations as the fundamental picture primitives, rather than the more usual edge locations, (2) retains and exploits the local spatial arrangement of features of different complexity in an image and (3) is hierarchically arranged so that the level of feature abstraction increases at each processing stage. The resulting, simple technique is based on the accumulation of evidence in binary channels, followed by a weighted, non-linear sum of the evidence accumulators. The steps involved in designing a template for recognizing a simple object are explained. The practical application of the algorithm is illustrated, with examples taken from a broad range of object classification problems. We discuss the performance of the algorithm and describe a hardware implementation. First successful attempts to train the algorithm, automatically, are presented. Finally, we compare our algorithm with other object classification algorithms described in the literature.     

The Context of Information Use in a Hospital as Simultaneous Similarity–Difference Relations

In the light of the developing discourse on the relative merits of ‘hard’ and ‘soft’ approaches to information systems development, we present a case study application of a methodology which attempts to dissolve such dualities. Personal Construct Psychology (PCP) offers, as a unity, the construing person who is both biology and culture. PCP argues that both the world and the person’s construct system are phenomenologically real and that the viability of any particular construct system depends only on its usefulness to the construing person. In this study, we used PCP to explore the organisational context of information use and distribution in a large hospital. We used repertory grids, a PCP technique, to elicit from 16 members of staff their personal construals of information from different sources in the hospital. The results highlight the relationship between meaningful information and meaningfully active relationships, a theme which we discuss in terms of the development of the hospital information system and in terms of the value of PCP in dissolving hard–soft dichotomies.     

Socio-Technical and Soft Approaches to Information Requirements Elicitation in the Post-Methodology Era

The contributors to this special issue focus on socio-technical and soft approaches to information requirements elicitation and systems development. They represent a growing body of research and practice in this field. This review presents an overview and analysis of the salient themes within the papers encompassing their common underlying framework, the methodologies and tools and techniques presented, the organisational situations in which they are deployed and the issues they seek to address. It will be argued in the review that the contributions to this special edition exemplify the ‘post-methodological era’ and the ‘contingency approaches’ from which it is formed.     

Features of Decision-Making in Process Control Tasks: The Relevance of the Work Context

This paper is centred on evaluating some significant features of decision-making in process control tasks. The study was carried out in a petrol refinery, specifically, with distillation console operators. Operator verbalisations were recorded during the completion of two specific tasks and later categorised by raters using a list of cognitive categories. The inter-rater reliability was calculated together with qualitative evaluations of the main overlaps among the categories. From the raters’ evaluations, flow diagrams were drawn that represented the plans and tactics developed by operators and the implied cognitive processes (evaluation, prediction, action, etc.). We found that the operators began the tasks with a primary global situation assessment that determined the choice of whether to cope with the task ‘step by step’ or ‘globally’. The results showed two patterns of decision sequences made in normal adjustment performance or in problem situations. Other findings are related to the importance of characteristics such as prediction, anticipation, feedback and the role of the alarms selected by a situation assessment and individual characteristics.     

Key Issues in Electronic Commerce in Today’s Global Information Infrastructure

This paper presents an overview of some of the key issues which have emerged in recent years surrounding the growth and application of e-commerce in the global information infrastructure (GII). Increased access to the Internet, the Internet as a strategic resource for business, trust and security issues surrounding e-commerce, and calls for a regulatory and legal framework to protect buyers and sellers, are four critical areas that need to be addressed by industry, government and the individual. In attempting to synthesise some of the contemporary key issues in e-commerce, we conclude by suggesting that research into this subject must embrace both external and internal factors as this will engender a deeper understanding of the role of e-commerce in the so-called ‘knowledge-driven economy’.