ISO9000标准在中外合作计算机专业教育质量管理中的应用

ISO9000标准体系是国际上通用的质量管理标准体系,本文对中外合作计算机专业教学质量管理引入ISO9000标准的必要性进行了分析．并对其实施进行了探索和研究。     

基于ISO9000的税务办公工作流的分析与设计

在分析了税务办公工作流特性的基础上，利用协同和群件技术，给出了基于ISO9000的税务办公自动化系统的架构，为使税务工作符合ISO9000标准提供了信息平台，促使税务工作的信息化，现代化、提高工作效率和服务质量。     

ISO9000在软件组织的实施模型

在分析国际上影响最为深远的质量管理标准ISO9000的基础上，针对我国软件产业的现状，提出了一个在软件组织贯彻实施ISO9000标准，以达到软件质量和软件过程管理的实施模型。     

基于项目管理的软件开发过程及应用

本文先对项目管理进行简单的阐述，然后将软件开发作为一个项目，论述了项目管理技术在软件开发过程中的应用：并着重分析了在ISO9000和CMM质量管理的基础上，Bmwser／Server结构下软件质量管理平台的主要组成框架和技术．其中主要包括工作流和文档流的管理以及软件过程管理和改进的框架。     

基于过程控制的软件质量保障模型

随着软件技术和软件应用的发展,以过程为中心的软件开发已成为现代软件产业的时代特征。质量形成于过程,高质量的软件必须依赖对软件过程的严格控制。为有效实现软件质量保障,从软件过程的角度建立了综合的软件质量保障机制,提出了基于过程控制的软件质量保障模型,为建立完善的软件质量保障体系提供了依据和指导。     

在仿真行业建立和实施ISO9000质量体系的实践

文章介绍了珠海亚洲仿真公司在仿真界成为国内首家通过ＩＳＯ９０００质量体系认证企业所取得的独特经验之后，将质量保证的理论与仿真机制造业的具体实际相结合，为仿真机和软件开发商提供了可借鉴的质量管理思路，并提出了国内仿真机制造业如何与国际市场接轨的途径。     

网络化制造模式下的质量控制系统研究与实现

批量生产模式下质量控制的有效性对企业产品的竞争力至关重要,建立网络环境下的质量控制系统,可以及早发现问题并控制住产品的质量。文中根据上汽集团某公司的批量生产模式,对网络环境下的质量控制技术进行了分析,提出了适用于批量生产模式质量过程控制的实现方法。系统设计了从数据采集、管理、分析的整体解决方案,有效地实现了产品质量的过程控制,并实现了基于Web的质量控制系统。     

Quality issues of the Year 2000 problem

The paper discusses the awareness activities, training requirements and actions that are necessary for an organization to take corrective measures against the Year 2000 problem. The implications of failing to address this problem are discussed, ranging from having major ISO 9000 non-conformities, qualified company accounts, personal liability for directors, to the organization being unable to continue trading. The paper is based on a practical experience of both the authorsÕ organizations and other organizations, in addressing the problem, which is possibly the greatest quality issue that must be solved worldwide.     

军用软件开发过程的质量管理体系研究

军用软件系统的开发在我军信息化建设中占据至关重要的地位。大型武器装备系统的军用软件开发,成本高、风险大、周期长,参与单位及人员众多,如何能够确保大型军用软件的质量,增强武器装备性能,成为亟待解决的课题。本文将质量管理体系引入军用软件开发过程之中,通过强化过程控制,来确保大型军用软件的开发质量,对军队信息化建设,特别是软件系统的开发起到指导和借鉴作用。     

几种软件过程改进方法的比较研究

ISO9000、SW—CMM和CMMI是几种重要的软件过程改进方法,本文对这几种软件过程改进方法进行了较详细的比较分析,并对企业进行过程改进提出了建议。     

军用软件开发过程的质量管理体系研究

军用软件系统的开发在我军信息化建设中占据至关重要的地位。大型武器装备系统的军用软件开发,成本高、风险大、周期长,参与单位及人员众多,如何能够确保大型军用软件的质量,增强武器装备性能,成为亟待解决的课题。本文将质量管理体系引入军用软件开发过程之中,通过强化过程控制,来确保大型军用软件的开发质量,对军队信息化建设,特别是软件系统的开发起到指导和借鉴作用。     

A critical look at ISO 9000 for software quality management

A considerable number of software suppliers report improvements in product and service quality, development costs and time to market achieved with the help of the ISO 9000 standards. Nevertheless, the ISO 9000 family has received unfavourable criticism in journals, textbooks and at software quality conferences. The paper summarizes, discusses and reviews eleven of the most popular arguments against the ISO 9000 standards. The review of the criticism is based on findings of two empirical surveys among European software suppliers that have implemented an ISO 9000 quality system. The paper concludes with suggestions and guidelines for advances in software quality management concepts, such as the ISO 9000 family, CMM, BOOTSTRAP and the emerging SPICE standard.     

现代质量管理理论在软件组织的应用

随着信息化技术的发展,软件在世界经济中越发占据重要的位置,成为国际竞争的战略性产业。如何保证软件的质量,提高软件产业的生产能力,发展和壮大软件产业,是我们必须面对和解决的重要问题。文章从现代质量管理理论和发展出发,探讨如何依据ISO9000和CMM这样比较成熟的质量管理标准和模型,进行软件组织的质量管理。     

基于J2EE的工作流管理系统框架研究与实现

为了把ISO9000过程管理思想应用到企业信息化建设．并且搭建一个能够融合企业已有信息系统的平台，提出了采用J2EE技术的工作流管理系统框架。框架实现工作流驱动机制．在此基础上信息系统能够快速开发和整合。     

软件质量管理研究的发展

软件质量以及软件质量管理日益成为人们关注的焦点。文章在前人研究的基础上,对目前国际上流行的软件质量管理的理论和方法进行研究,重点讨论了当前较为通用的两种软件质量管理的标准——ISO9000标准和CMM（能力成熟度模型）,并分析二者的相关性和差异性。总结了国内软件质量管理的现状,以及进行软件过程改进所面临的问题。     

PROCESSUS – Integration of SEI CMM and ISO quality models

Integration of the two best-known quality management models for software production and maintenance, the Capability Maturity Model and the ISO 9001 Model (including ISO 9000-3) is of great interest for both the European and the American software market. The definition of a quality management model which would conform to the requirements of both models and use the advantages of each was a key goal of our research work within the project PROCESSUS.1 Research work was conducted in two steps: first, the detailed comparison of both models was made in order to define their common issues and specifics of each model, and secondly, the integrated model based on the results of the comparison was defined. In this paper the comparison method and results are described. Further, a method for the integration and a framework of the integrated model are presented. The core of our work is actually the content of the integrated model. Due to extensive content of the integrated model examples of some parts only are given in the appendix. The integrated model presented in this paper has already been successfully used in organizations which are cooperating in the project PROCESSUS o these organizations achieved the needed maturity for certification to the ISO 9001 standard and a maturity level near level 3 of CMM.     

软件开发的质量保证体系

软件因其复杂性和难以度量，使软件产品的质量很难得到保证。如何确保软件项目的质量，提高我国软件产品的竞争力，是我国软件企业必须考虑的问题，通过对目前国际上流行的软件质量保证体系的分析，提出了在应用ISO9000的基础上应有逐渐过度到CMM，实现软件开发过程的持续改进。     

Quality management in the manufacturing industry: Practice vs performance

This study examines the quality management practices in the manufacturing industry in Ireland on the performance of companies. The key findings point to the existence of a moderately positive linear relationship with a correlation coeffiecient of 0.694 between practice and performance. All the available multiple comparison tests conducted showed there is a significant difference in competitive ability between firms with 20–50 employees and theother employment group. From the perspective of competitive advantage, firms are better off being big rather than small. Also the local indigenous firms are at a competitive disadvantage unless jointly owned by foreign partners. Foreign owned firms have better quality management practices with a mean total score of 25% higher than local firms. Furthermore, it appears that being a subsidiary or part of a larger organisation and membership to a quality association contributes to better performance. Competitive sectors like Plastics and Rubber, Chemical and Electrical/Electronics have higher mean total scores than the rest and are above industry average. Firms that have larger export markets have better quality management practices. Finally companies accredited with ISO 9000 (66% of respondents) and or had implemented TQM (19% of respondents) exhibit a wide range of performance and statistically are significantly different than those without.