Are U.K. Citizens Satisfied With E-Government Services? Identifying and Testing Antecedents of Satisfaction

Citizens’ satisfaction is acknowledged as one of the most significant influences for e-government adoption and diffusion. This study examines the impact of information quality, system quality, trust, and cost on user satisfaction of e-government services. Using a survey, this study collected 1518 valid responses from e-government service adopters across the United Kingdom. Our empirical outcomes show the five factors identified in this study have a significant impact on U.K. citizens’ satisfaction with e-government services.     

Proactive and reactive e-government services recommendation

Governmental portals designed to provide electronic services are generally overloaded with information that may hinder the effectiveness of e-government services. This paper proposes a new framework to supply citizens with adapted content and personalized services that satisfy their requirements and fit with their profiles in order to guarantee universal access to governmental services. The proposed reactive and proactive solutions combine several recommendation techniques that use different data sources i.e., citizen profile, social media databases, citizen’s feedback databases and service databases. It is shown that recommender systems provide citizens with accessible personalized e-government services.     

An empirical study of cultural dimensions and e-government development: implications of the findings and strategies

We aim to examine whether national culture has an impact on e-government development. We used methods of correlation and multiple regression to analyse two sets of index: (1) Hofstede's cultural dimension index and (2) the e-government development index of the 2010 United Nations e-government survey. We found that there is a correlation to a various degree between e-governmental development and the cultural dimensions defined by Hofstede. Of the five cultural dimensions, we found that, individualism (i.e. the extent to which an individual is integrated into a group), power distance (i.e. the extent to which a society accepts the differences and inequalities in power distribution) and long-term orientation (i.e. the extent to which a culture programs its members to accept delayed satisfaction of their material, social and emotional needs) are significantly correlated with e-government development. The implications of the findings and the strategies proposed by this study could help governments and decision makers design and implement policies that take into account cultural factors to improve e-government services and their overall development. This study confirms and supports previous research and extends the scope of, and updates the results of, similar studies in the field.     

基于Web Services的电子政务及其安全实现

对Web Services的体系结构及其标准和技术进行了分析,提出了一种基于Web Services的电子政务系统集成框架,并在此基础上以Web服务的方式引入公开密钥基础设施PKI/CA,对电子政务基于Web Services技术的安全实现作了进一步的探讨。     

电子政务信息安全探析

电子政务是我们国家信息化建设的重点,是国家信息化建设的龙头,而随着信息化建设、电子政务建设的推进,信息安全的问题日益突出。本文从电子政务的管理创新出发,说明电子政务信息安全的重要性,分析电子政务安全性问题的来源,着重探讨从技术、管理、服务三个方面构建完善和全面的电子政务安全体系。     

基于构件的服务可扩展电子政务平台研究

针对当前Internet分布式复杂环境下电子政务应用服务无法集成、系统不具备可扩展性的状况,提出了一种基于构件的服务可扩展电子政务平台,详细论述了平台的构件模型、扩展机制等关键问题,并通过制定标准的分解机制和应用逻辑,将政务应用子系统划分为独立的信息服务构件,同时实现集中的应用管理、数据交换和消息传递等功能服务。     

Towards the enhancement of e-democracy: identifying the notion of the 'middleman paradox'

Abstract. The challenge towards e-democracy, through the electronic transformation of political systems, has become increasingly evident within developed economies. It is regarded as an approach for increased and better quality citizen participation in the democratic processes. E-democracy forms a component of overall e-government initiatives where technology adoption and diffusion, to enhance wider access to, and the delivery of, government services, are apparent. However, previous research demonstrates that very few e-democracy proposals survive the stage of formal political decision-making to become substantive e-government projects within national or international agendas. Furthermore, the implementation of e-democracy projects is undertaken at a much slower pace and with dramatically less support than the implementation of other, so-called e-administration, activities in the public sector.
The research in this paper considers the notion of the 'middleman paradox', presenting theoretical and empirical evidence that further investigates the phenomenon associated with potential e-democracy improvements. Specifically, the paper adds a new dimension to existing theories on the hesitant evolution of e-democracy that clearly identifies politicians as an inhibiting factor. Proposals are made for an enhancement of these processes, and suggestions for further applicable research are demonstrated.     

移动电子政务中PKI技术的研究与应用

移动电子政务是基于无线网络技术的新型电子政务模式。移动电子政务具有不受网络拓扑结构限制、配置简单、应用灵活等特点。移动电子政务借助移动终端设备,以便捷的方式随时随地提供服务。但是由于移动通信自身的特点,与有线系统相比,移动电子政务系统中的安全问题需要考虑的问题更多。     

Acceptance of electronic tax filing: A study of taxpayer intentions

Government today has benefited from information technology in many ways. The importance of understanding and influencing citizens’ acceptance of e-government services is critical, given the investment in technology and the potential for cost saving. Using the filing of personal income tax in Taiwan as an example of e-government services, this study integrated two important theories (TAM and TPB), and discussed the factors affecting the taxpayers’ intention to adopt a particular tax-filing method (from manual, two-dimensional barcode, or Internet) based on empirical data gathered from a large-scale nationwide survey. The demographic characteristics and perceptions of the taxpayers were also explored in order to identify potential determinants. Results indicated that taxpayers tend to concentrate on the usefulness of a tax-filing method and may be fairly pragmatic in developing general attitudes towards using the method. Interestingly, the effects of perceived ease of use, subjective norms, and self-efficacy on behavioral intention were different for manual and electronic tax-filers. Understanding these factors can extend our knowledge of taxpayers’ decision making and lead to better planning and implementation of e-government services.     

Vendor satisfaction of E-government procurement systems in developing countries: an empirical research in Indonesia

ABSTRACT

Adoption of e-government services persists as a prime concern among scholars and practitioners. Although much progress has been attained in comprehending how e-government services have been adopted by citizens, our understanding of vendors’ willingness to engage in Government-to-Business transactions (e.g. e-procurement) is much more limited by comparison, especially from the perspectives of service convenience and performance failure. For this reason, there have been increasing calls for further investigations into the factors affecting vendors’ adoption of e-government services and especially those operating in developing countries. Drawing on the compatibility principle, we advance a theoretical model that posits performance failure of e-government systems as object-based beliefs affecting vendors’ behavioral-based belief of service convenience. Upon analyzing survey data gathered from 227 vendors based in Indonesia on their experiences with e-government procurement systems, we discover that vendors’ evaluations of service convenience are negatively influenced by the presence of information, function, and system failures and that the effects of these failures vary across different dimensions of service convenience. In turn, service convenience and performance failure exert opposite impact on vendors’ satisfaction with e-government systems.     

Perspectives of citizens towards e-government in Thailand and Indonesia: A multigroup analysis

Thailand and Indonesia are two developing countries still in the early stages of e-government implementation. An understanding of their citizens’ perspectives can help the governments of these countries better plan their services and also provide useful information to governments of other developing countries. The current study uses a new survey instrument to assess the importance of e-government services and website success factors from the perspective of citizens. Using multigroup analysis to validate the instrument, it identifies that an important difference between the perceptions of citizens of the two countries is that in Thailand, the importance of financial transaction services is negatively related to the importance of citizen identification with the e-government site whereas in Indonesia this relationship is insignificant. Only two expected relationships were found to be equivalent across both datasets, i.e., the importance of financial transactions services is positively related to the importance of website efficiency and the importance of local information services is positively related to the importance of citizen identification with the site. The multigroup analysis showed that citizens in both countries interpreted the survey instrument similarly but had very different expectations for their e-government services.

云时代移动平台电子政务研究

近年来,物联网、云计算、大数据等新技术的不断成熟,以及新一代移动通信技术向跨平台服务的转变,为传统电子政务向移动电子政务发展提供了良好的契机。针对目前我国电子政务发展中存在的问题,指出传统电子政务应该利用此契机,融合多种新兴技术进行革新。提出一种基于云服务的跨平台、综合性的移动电子政务服务方案,该方案融合了云计算、跨平台通信服务等新技术,实现了政务信息的共享,提高了政府部门政务工作的效率,更方便地为公众提供服务。     

电子政务网站设计与研究

电子政务网站是政府工作面向社会公开的主要平台之一,同时也是各部门、各层级政府网站相互沟通与联系的平台,所设计的电子政务网站不仅要实现政府政策与公文信息的发布、登记、归档与信息检索功能,还要实现不同部门与不同层级网站之间的互动与沟通,实现网络化办公,为提高电子政务的安全性,还主要针对电子政务网站的安全进行设计,确保政府网站的信息安全性和应用安全性。     

基于SOA的社区公共服务平台体系结构及其应用

随着互联网的大力发展,各国政府都在不断探索电子政务的发展方向。我国的电子政务也在探索中不断发展。目前,提供高效的社区公共服务已经成为以建设服务型政府为主要目标的电子政务的主要任务。文中通过分析中国社区公共服务建设及公共服务平台的需求现状,基于电子政务和电子商务的研究与发展,提出一种以社区居民为中心、以电子政务社区服务为基础、结合电子商务模式的社区公众服务平台体系结构。通过两个城市区级社区公共服务平台的设计与实现,表明所提出的体系结构基本方法和这一体系结构的有效性。     

Service quality,perceived value,and citizens’ continuous-use intention regarding e-government: Empirical evidence from China

Citizens’ low continuous-use intention has become a great challenge for the development of e-government in China. This study has developed a chain model of e-government service quality, perceived value, and citizens’ continuous-use intention to explain the relationship between government website service quality and perceived value, as well as how that relationship influences citizens’ reuse intention. Using data collected from a survey of 1,650 citizen users living in one direct-controlled municipality and four high-population cities in China, this study verifies the components of e-government service quality through partial least squares (PLS) analysis and then tests the proposed concept model using structural equation modeling. The results reveal that the concept of e-government service quality has eight contributing dimensions: system quality, reliability, security, accessibility, information quality, service capability, interactivity, and responsiveness. Perceived service value is a powerful mediator between service quality and citizens’ continuous-use intention. The intention to use is a consequence of service quality, service value, and satisfaction.     

基于语义和多agent的电子政务协同工作模型研究*

从电子政务的发展趋势出发,在语义网技术的基础上,采用XML/RDF描述协同过程中的语义信息;提出了任务—本体相关联的思想,采用RM-SFCA算法,动态生成全局本体,形成部门本体—全局本体的双本体层,用于构建语义约束。在上述基础上,结合多agent技术构建了基于语义和多agent的电子政务协同工作模型,以支持政务服务的协同工作,为建立一个虚拟的一站式服务平台奠定基础。     

电子政务终端安全重在整体防护

电子政务的计算机终端安全是电子政务信息安全的重要组成部分,需要引起高度重视。各级政府办公网络,计算机终端数量众多,终端安全管理难度很大,终端安全业已成为电子政务信息安全保障工作中的薄弱环节。本文就电子政务终端安全的重要性、必要性及安全管理的手段、方法、条例等方面进行了探讨。     

移动电子政务平台中安全Web服务的研究

在移动电子政务平台中使用Web服务需考虑其安全性,只有通过身份验证和授权的用户才可以访问Web服务提供的服务,SOAP消息以明文形式在信道中传输,在不安全的信道中很容易泄密,需对敏感数据加密;针对这些问题,提出了一种基于.NET平台的解决方案;客户端在登录时,先获取服务端的公钥,再与服务端协商出用于SOAP消息加密用的非对称密钥与对称密钥,并获取加密后的SessionID;利用SOAP头实现身份验证,利用SOAP扩展实现SOAP消息的选择性加密,保证了Web服务的安全。     

电子政务网接入方式的对比研究分析

接入网技术是电子政务网传输平台的重要组成部分,随着电子政务网日新月异的发展,用户对数据、多媒体通信的需求逐渐增大,对接入网要求越来越高。本文基于市级电子政务网根据具体情况采用不同接入方式进行了对比分析研究。     

基于构件的电子政务协同工作安全数据交换服务层的研究

随着电子政务系统的广泛应用,电子政务协同工作环境下数据交换的安全问题日益突出。论文在XML安全标准的基础上,提出了“基于构件的电子政务协同工作安全数据交换服务层”的模型概念,并将该服务层的构件分为访问控制构件群、加密构件群、数字签名构件群和密钥管理构件群四类。最后通过一个对话实例描述了“电子政务协同工作安全数据交换服务层”的具体应用。