Toward a hybrid model for usability resource allocation in industrial software product development

The organizational aspects of user‐centered software development in a financial services company are presented. The financial services industry sector is one of the industrial sectors to embark on the development of computer software as a consumer product. The nature of business in the service sector predisposes it to encounter difficulties in developing software aimed at meeting customer demands. Lack of familiarity and experience with the product design and implementation processes, as well as reliance on usability for acceptance, are major obstacles encountered. Difficulties, insights, and lessons learned regarding organizational ergonomics issues faced by a user‐centered design group are provided, and a hybrid resource distribution model is proposed to guide other service sector companies in their future software development efforts. © 2007 Wiley Periodicals, Inc. Hum Factors Man 17: 245–262, 2007.     

The economics of mobile payments: Understanding stakeholder issues for an emerging financial technology application

Economic theory provides a unique vantage point from which to examine issues with respect to emerging technologies, where standards and adoption, business process changes and implementation outcomes, information security, investments and business value, and industry impact require care and consideration on the part of senior management strategists and financial services leaders. In this article, we examine a new technology application which is coming into its own around the world, in association with the revolution in wireless connectivity: mobile payments. Although there are likely to be nuances and surprises with this technology application, we caution the reader to recognize that many of the same economic forces will be at work as were with other financial services and related technology applications in the past. We apply a robust evaluative framework that permits identification of the relevant stakeholders and applicable theory in the analysis of consumer, firm, business process, market, industrial and social issues. Our findings are intended to guide senior managers in dealing with the economic aspects of mobile payments, and to help identify some important directions for the research.     

Interaction protocols as design abstractions for business processes

Business process modeling and enactment are notoriously complex, especially in open settings, where business partners are autonomous, requirements must be continually finessed, and exceptions frequently arise because of real-world or organizational problems. Traditional approaches, which attempt to capture processes as monolithic flows, have proven inadequate in addressing these challenges. We propose (business) protocols as components for developing business processes. A protocol is an abstract, modular, publishable specification of an interaction among different roles to be played by different participants. When instantiated with the participants' internal policies, protocols yield concrete business processes. Protocols are reusable and refinable, thus simplifying business process design. We show how protocols and their composition are theoretically founded in the phi;-calculus.     

移动金融服务平台系统

金融电子业务是银行中间业务的一个重要的组成部分,直接关系到银行的中间业务收入。本文根据移动金融服务平台系统的需求,结合现在移动业务的发展,开发了移动金融服务平台系统,实现了金融服务的目标,并就系统的设计原则、设计方案、系统特性和实现进行了详细的阐述。     

Die Bedeutung der Organisationstheorie für die Entwicklung der Wirtschaftsinformatik

Information and communication systems (ICS) impact their organizational environment in significant ways; hence, the design, implementation, and use of ICS are inseparably linked to fundamental issues of organizational design and behavior. Current research in the field of business and information systems engineering (BISE), however, is primarily technology- or practice-oriented and concerned with the construction and validation of prototypes, whereas little attention is paid to theoretical insights into organizational phenomena and relationships. In this paper, we argue that paying more attention to organization theory would provide valuable guidance in addressing the close links between ICS on the one hand, and organizational systems on the other. To support our argument, we refer to selected theoretical perspectives and highlight their potential relevance to the BISE field.     

Mobile business application for service and maintenance processes: Using ex post evaluation by end-users as input for iterative design

Although mobile technologies are increasingly used for business purposes, many companies have found it difficult to successfully implement them. Not only do the rapid technological changes increase the risks of companies’ investments into mobile technologies, but many such applications have also failed to gain user acceptance. In contrast to the consumer domain, there are very few empirical studies of mobile applications’ effectiveness from the perspectives of professional end users. Furthermore, designing mobile business applications has become an increasingly iterative and incremental activity, and ex post evaluations by actual users can provide crucial feedback to an iterative design process. In this study, we seek to contribute to establishing a design cycle that closely links the building and the evaluation of mobile business applications. Our objectives are to (1) gain a better understanding of mobile business applications’ success by means of ex post evaluations from end users, and to (2) leverage these empirical insights to inform the design of mobile business applications. We conducted the study in collaboration with DEKRA Automotive, which offers expert services in the automotive sector with experience in mobile business applications. Our primary contribution is a systematic approach to using ex post evaluation as input for the iterative design of mobile business applications. We suggest an adapted version of the D&M information system (IS) Success Model, which has process quality as an additional construct, as a basis for ex post evaluations of a mobile business application by its end users. Furthermore, we illustrate how a performance-based analysis of the empirical results enables one to derive priorities and recommendations for future design iterations. Our results reveal that system quality and process quality are the main determinants of individual benefits of using mobile business applications. Our findings thus contradict other studies that identify information quality as a significant motivator of (consumer-oriented) mobile data services. We conclude that a mobile business application's design should focus on process quality, emphasizing functional support for operational tasks in a specific work context while ensuring system quality, which is largely affected by technology platform choices.     

基于复用的构件开发模型的研究与应用

提出了一种基于复用的构件开发模型,该模型解决了构件内部结构和组织问题,保证良好的功能职责划分和关注点分离;保证构件以规范化的方式提供对外服务接口和扩展接口;保证构件具有良好的扩展性以及随需应变的能力.通过应用该模型开发了面向金融领域的客户管理构件,并将该构件复用于具体的金融项目.实践表明,该模型能提高软件复用率,降低开发难度,加快开发速度.     

Factors affecting the perceived usability of the mobile web portal services: comparing simplicity with consistency

Korean IT industry has noticed innovative changes emerging along with the increased popularity of smartphones. Increase of smartphone user has extended the smartphone business arena from simple and personal applications and content to professional software for the purpose of working in- and out of the office. In this regard, developing their services to be mobile-friendly would be important business strategies for Web business companies. The mobile data traffic in Korea had been 11.2 times increased from January 2010 to January 2011 and the average traffic per user in Korea is much higher than other countries. Usage of smartphones also has been steadily increased with the diffusion of smartphones. This may indicate that the dependency level on mobile portal service in Korea would be higher and more important than in other countries. This study analyzes the influences of UI simplicity and UI consistency on user perceptions of mobile portal services using PLS methodology. Simplicity shows a greater effect on usability and credibility than does consistency although consistency also shows a significant effect. In this regard, developing mobile Web services to be simple by following the selection and concentration strategy can be an effective strategic approach. Credibility shows a greater and direct effect on user satisfaction in this study than simplicity. But it does not mean that the perceived credibility should be treated simply as more important to user satisfaction than usability. Credibility of mobile Web services would be concreted more when the perceived usability would be developed with proper UI simplicity and consistency following the suggestion of Mann and Sahni. Also satisfaction significantly turns out to mediate the effect of credibility on loyalty. This study contributes as an earlier study on how and what the mobile Web service providers should design and provide their services.     

Agent-based execution of personalised home care treatments

Home Care services are notoriously difficult to deliver efficiently, due to the heterogeneity of the involved actors and the usual co-morbidity of the patients assisted at home. The K4Care platform proposes an agent-based three-layered architecture aimed at addressing these two issues and facilitate the provision of these services. The development of the platform was supported by a methodology to help the automation of the modelling and implementation of the multi-agent system. The intelligent agents of the platform, which personify the Home Care domain actors, have the capability to guide the execution of administrative and medical processes, driving the flux of knowledge and control among all the involved professionals, simplifying their interactions and capturing new medical knowledge emerging from physicians. The platform also provides tools that allow medical practitioners to develop personalised treatments, adapted to the clinical and social circumstances of each patient and based on the standard international recommendations for the most frequent Home Care pathologies. The paper describes the architecture of the system, how personalised treatments are created, and how they are executed through the co-ordinated work of agents. A comparison with other relevant guideline execution systems and an evaluation of the actual state of the work are also provided.     

Utilizing national public-key infrastructure in mobile payment systems

Payments are the locomotive behind any business domain. It has been predicted that mobile payments will become one of the most successful mobile services, and the security of payments is an important requirement. However, it is difficult to strongly authenticate mobile users remotely and provide an adequate level of non-repudiation of transactions. In this article, we argue that a nationwide public-key infrastructure supported by governmental bodies can be used in a mobile payment system. Not only does it provide strong security, but it also makes the system open to any mobile user, merchant, or financial service provider. Two payment protocols are described: one for virtual point-of-sale payments, and one for vending machine payments. We argue that such a system can be implemented using open development platforms, and its performance is adequate for enabling swift transactions. A prototype of a system which accepts virtual point-of-sale payments is implemented, and its performance and usability are evaluated.     

双网融合可视电话的业务寻址与交换技术

针对双网融合(PSTN+ADSL/IP)可视电话的技术特点、电信运营业务要求及其应用推广面临的问题,提出适合电信区域划分与并网运营的双网融合通信业务寻址与交换设计方案,其基于双网融合的特点及PSTN号码业务定位,采用区域链路传播策略,利用PSTN线路进行认证的软交换。实践证明该交换体系安全可控,支持灵活的电信运营模式。     

Vehicular mobile commerce

Growing interest in mobile commerce among users, service providers, content developers, businesses, and researchers has spawned many new applications ncluding location-based services, mobile financial services, multiparty interactive games, and mobile auctions. Most of these applications are designed to be accessible via personal digital assistants or cell phones, but handhelds have limited capabilities and are impractical or dangerous to use while driving. Increased computing and communications power, coupled with advances in wireless networking technology and the explosive growth in wireless local area network (WLAN) deployments, have the potential to enable new m-commerce applications for drivers or passengers in motor vehicles. These applications range from entertainment and business services to diagnostic and safety tools. However, for vehicular m-commerce to become a reality, researchers must address a number of technical challenges.     

Wertsch?pfung im Mobilfunkmarkt

In recent years competitive pressure in mobile markets has increased remarkably. New business models and thus new actors have entered the market. This contribution analyzes the reconfiguration of value structures and strategies in mobile markets. For this purpose, mobile network operators?? service portfolio is analyzed on the basis of a worldwide survey, and the relevant current and future value creation activities are identified with consideration of additional actors and influence factors. On that basis, roles are developed, linked with regard to value flows and combined to a reference model for the mobile market value net. Subsequently, scenario planning is used to develop a set of criteria for the construction of corresponding future scenarios and the application of the reference model is demonstrated with such a scenario.     

基于SOA/Web Services体系的移动应用系统开发框架

业务领域提供服务的本质和计算机领域强调服务抽象以及实现服务的结合,使面向服务的体系结构SOA（Service—Oftented Architecture）成为一种非常重要的系统分析设计方法。无线通信网络的发展和移动设备的能力提升,也使得移动办公的需求日益显现,并具备得以实现的技术保障。针对移动应用系统的开发,介绍了相关技术、方法,并提出一种易于实现和扩展的基于SOA／Web Services体系的移动应用系统开发框架。     

Analysis and framework-based design of a fault-tolerant web information system for m-health

The e-health domain has the objective to assist and manage citizens’ health. It concerns many actors like patient, doctors, hospitals and administration. Current and forthcoming generations of application will be web based and will integrate more and more mobile devices. In such application domain, called m-health, dependability is a key notion. In addition, more and more functionalities of such systems will be implemented as services for providing qualities like adaptability and maintainability. This paper presents, through a case study, how we can analyse and design an application that controls the insulin injection and that is embedded in a mobile device belonging to an e-health Web Information System (WIS). In order to ensure the dependability of the control systems, we show how to use Coordinated Atomic Actions (CAA). CAAs provide well defined concepts for fault tolerance, error-detection and error recovery in a distributed context where competitive and cooperative concurrencies are considered. The combination of CAA and SOA at design level it is proposed, with the purpose of being able to design systems that are partially implemented using service-oriented technologies. We updated and used our implementation framework, called CAA-DRIP, which originally was not tailored for service-oriented mobile applications. Thus, in this paper, we also propose an adaptation of CAA-DRIP for mobile devices.     

Exploring Design Principles of Organizing for Collaborative Innovation: The Case of an Open Innovation Initiative

In a distributed world, relationships and partnering become even more critical for business, as delivering on rising and complex demands and addressing complex issues is more than one organization can do alone. Such a situation constitutes a huge challenge for many organizations. Building on an inductive case study of an open innovation initiative, illustrating the complex and messy nature of such organizing, we outline five design principles that appear fundamental to the organizing for collaborative innovation. These design principles are our main contribution to the emerging research on organizing for collaborative innovation as they form a perspective and a conceptual tool to talk about and understand the messiness and disorganization of dynamic and discontinuous contemporary organizational constructs.     

A Cloud-Manager-Based Re-Encryption Scheme for Mobile Users in Cloud Environment: a Hybrid Approach

Cloud computing is an emerging computing paradigm that offers on-demand, flexible, and elastic computational and storage services for the end-users. The small and medium-sized business organization having limited budget can enjoy the scalable services of the cloud. However, the migration of the organizational data on the cloud raises security and privacy issues. To keep the data confidential, the data should be encrypted using such cryptography method that provides fine-grained and efficient access for uploaded data without affecting the scalability of the system. In mobile cloud computing environment, the selected scheme should be computationally secure and must have capability for offloading computational intensive security operations on the cloud in a trusted mode due to the resource constraint mobile devices. The existing manager-based re-encryption and cloud-based re-encryption schemes are computationally secured and capable to offload the computationally intensive data access operations on the trusted entity/cloud. Despite the offloading of the data access operations in manager-based re-encryption and cloud-based re-encryption schemes, the mobile user still performs computationally intensive paring-based encryption and decryption operations using limited capabilities of mobile device. In this paper, we proposed Cloud-Manager-based Re-encryption Scheme (CMReS) that combines the characteristics of manager-based re-encryption and cloud-based re-encryption for providing the better security services with minimum processing burden on the mobile device. The experimental results indicate that the proposed cloud-manager-based re-encryption scheme shows significant improvement in turnaround time, energy consumption, and resources utilization on the mobile device as compared to existing re-encryption schemes.