The Impact of Technology Availability and Structural Guidance on Group Development in Workgroups Using Computer-Mediated Communication

This article examines how technology and structural guidance influence the development of workgroups using computer-mediated communication (CMC). The results of two experiments support the notion that CMC workgroups develop over time in a similar manner to face-to-face groups. Technology availability had minimal, fleeting effects on group development. Structural guidance had a more pronounced effect, increasing feelings of belonging and goal commitment in newly formed groups, but lowering feelings of trust in maturing groups.     

Exploring and mitigating social loafing in online communities

The motivation to share members’ knowledge is critical to an online community’s survival and success. Previous research has established that knowledge sharing intentions are based on group cohesion. Several studies also suggested that social loafing behavior will seriously corrode group cohesion. Therefore, social loafing is a key obstacle to fostering online community development. Although substantial studies have been performed on the critical factors that affect social loafing in the learning group, those on online communities are still lacking. By integrating two perspectives, social capital and perceived risk, a richer understanding of social loafing behavior can be gained. In the research model, social ties and perceived risk have been driven by anonymity, offline activities, knowledge quality, and media richness. Social ties and perceived risk are hypothesized to affect social loafing in the online community, which, in turn, is hypothesized as negatively affecting group cohesion. Data collected from 323 online users in online communities provide support for the proposed model. The study shows that social loafing is a significant negative predictor of the users’ group cohesion. The study also shows that social ties and perceived risk are important components of social loafing. Anonymity, offline activities, knowledge quality, and media richness all have strong effects on social ties and perceived risk in the online community. Implications for theory and practice and suggestions for future research are discussed.     

Student Perceptions of Asynchronous Computer-Mediated Communication in Face-to-Face Courses

While there are many distance education studies of student satisfaction or perceptions of CMC, studies on residential student perceptions of CMC are rare. A paper survey was administered to 105 residential graduate and undergraduate students at a midwestern U.S. university. Results indicated that the majority of students preferred face-to-face discussion over CMC for most tasks; however, CMC was preferred overall for simple learning tasks. Content analyses of student responses to open-ended questions revealed that some students perceived face-to-face discussion to be faster, easier, and more convenient, while others perceived that CMC saves time and is more convenient. A discriminant analysis revealed several important factors that predicted those who preferred CMC for discussion. Students further commented that they would learn better from CMC if their instructors were more involved with and enthusiastic about CMC. Speed and convenience appear to be more important to students than whether discussion is face-to-face or CMC .     

Social anxiety and computer-mediated communication during initial interactions: Implications for the hyperpersonal perspective

The study examined how the reduced nonverbal cues characteristic of computer-mediated communication (CMC) moderated the potentially negative interpersonal outcomes of social anxiety in initial interactions. Hypotheses predicted that CMC would mitigate the extent to which social anxiety caused interpersonal perceptions of anxiety and that CMC would attenuate the negative association between one’s social anxiety and one’s partner’s conversational satisfaction. A sample (N = 206) of undergraduate students were paired in unacquainted dyads and then engaged in initial interaction conversations in either a face-to-face (FtF) or CMC context. The researchers measured social anxiety before the conversation and a number of outcomes after the conversation. The results revealed that CMC is a significant contingent condition to the association between social anxiety and one’s partner’s perception of this anxiety and a contingent condition to the association between social anxiety and one’s partner’s conversational satisfaction.     

Equality of participation and influence in groups: The effects of communication medium and sex composition

We tested the claim that computer-mediated communication (CMC) is more egalitarian than face-to-face (FTF) communication by studying patterns of reported participation and influence in 30 FTF and 30 synchronous CMC groups over seven weeks. Twenty-two of these groups were composed of a majority of males or females; these were used to test effects of communication medium and sex composition on relative levels of participation and influence among group members. Competing predictions were derived from three theories: proportional theory, social role theory, and expectation states theory. Results indicated that CMC participation was perceived as more centralized than was FTF participation in groups' first meetings, but as similar for the remaining six meetings. Results revealed no or weak support for any of the competing theories of sex composition. Influence was perceived as most centralized in CMC majority-male groups and in FTF majority-female groups. In CMC groups, males in majority-female groups were perceived as having more influence than their female group members, whereas males in majority-male groups were perceived as having less influence than their female group members. In FTF groups, the ratio of male-to-female influence in majority-male and majority-female groups did not differ significantly. Implications of these findings and the need for additional longitudinal research are discussed.     

A model of group satisfaction in computer-mediated communication and face-to-face meetings

This study attempts to present a model of member satisfaction with group decision process. Three variables: ease of use (EOU) of the communication medium; participation; and decision confidence (DC), were explored as determinants of member satisfaction. The study offers an explanation of the effects of these variables on group process satisfaction in two communication media: a nearly synchronous text-based computermediated communication (CMC) and traditional face-to-face communication (FTF). Results indicate that these variables were good predictors of member satisfaction. Regression and correlation analyses help to validate the model for the two communication media using the ordering of the predictor variables and the strength of the relationship. Results confirm that ease of use showed the most contribution to satisfaction and that ease of use is lower in CMC than in FTF. The findings also confirm the effect of communication medium on member satisfaction.     

The influence of dispositions and Internet motivation on online communication satisfaction and relationship closeness

Guided by the Uses and Gratifications (U&G) perspective, this study examined the influence of unwillingness to communicate, loneliness, Internet-use motives, and Internet (CMC) use and interaction (amount and types of use and self-disclosure) in online communication satisfaction and online relationship closeness. There were 261 participants in this study. Overall, participants who perceived their face-to-face communication to be rewarding, used CMC for self-fulfillment, and disclosed their personal feelings to others tended to feel close to their online partners. Moreover, those who used the Internet for purposes of self-fulfillment and affection and intended to disclose their feelings to others felt satisfied with their online communication. The associations among the constructs extend our knowledge of the U&G theoretical model, how and why people communicate interpersonally in CMC settings, and the influence of individual differences on CMC for relational communication.     

Understanding coordination in computer-mediated versus face-to-face groups

Groups performed intellective and judgmental tasks in face-to-face (FTF) or computer-mediated communication (CMC) settings after coordination training or no training to determine the impact of CMC, training, and task type on group performance and coordination. Help seeking behaviors were stronger predictors of perceived and actual performance in CMC than FTF groups, but varied based on task type. In turn, training generally increased seeking behaviors, except non-task seeking behaviors in CMC groups; and seeking behaviors were stronger predictors for perceived performance in CMC than FTF groups. In addition, perceived performance was lower in CMC than FTF groups when untrained, but not when trained. Yet, performance agreement was similar on both tasks in FTF groups, but lower on the intellective than the judgmental task in CMC groups.     

Expertise Recognition and Influence in Intercultural Groups: Differences Between Face-to-Face and Computer-Mediated Communication

Expertise recognition is challenging in teamwork, particularly in intercultural collaboration. This research seeks to investigate how cultural differences in communication styles may affect expertise recognition and influence in face-to-face (FtF) versus text-based computer-mediated communication (CMC). Using experimental intercultural groups, we found that in FtF groups East Asian experts had a lower participation rate, and were perceived as less competent, less confident, and less influential than experts from Western culture. No such differences occurred in CMC. The results support mediated moderation effect of perceived confidence on expert influence such that changes in perceptions of Chinese and American experts' confidence accounted for their different levels of influence in CMC versus FtF. No such effect was found with participation rate.     

Electronic [re]constitution of groups: Group dynamics from face-to-face to an online setting

The authors work as online tutors for a BSc (Hons) physiotherapy programme at Coventry University in the United Kingdom. This paper represents a stage in our developing understanding, over a 3 year period, of the impact of group dynamics on online interaction among physiotherapy students engaged in sharing with their peers their first experiences of clinical practice. The literature exploring online interaction tends to situate meaning either in theories borrowed from conventional face-to-face interaction or on virtual interaction. Research focusing on ‘blended learning’ that combines face-to-face and online interaction is limited in terms of considering how group dynamics impact groups that are constituted and reconstituted in the two very different learning contexts. Using a case study approach, the authors consider how group dynamics change as groups move from face-to-face to online collaboration in pursuit of learning objectives. We characterize typical features of the cases and draw conclusions based on similarities and differences. Findings suggest that group learning is linked to group cohesion, which appears to be mediated by social and cognitive factors that students bring with them. Social presence appears vital to positive group dynamics and is a precursor to cognitive presence, which develops when groups rise above their desire to be sociable and supportive. Group dynamics, whether positive or negative, and their consequent impact on interaction appear to be relatively stable across contexts once the group scene is set through face-to-face interaction. Engagement and interaction of individual students, however, can alter when face-to-face interaction moves online.     

Emotion encoding and interpretation in computer-mediated communication: Reasons for use

As computer-mediated communication (CMC) is increasingly used to build and maintain relationships, the examination of channel choice for the development of these social ties becomes important to study. Using free response data from Riordan and Kreuz (submitted for publication), we examine reasons for choosing among face-to-face, asynchronous email, or synchronous instant message channels to transmit negatively or positively valenced emotional information. The most common reason for choosing face-to-face over channels of CMC was the ability to use more nonverbal cues. The most common reason for choosing a CMC channel over face-to-face was to shield oneself from the message recipient. Face-to-face was deemed more effective, more personal, more comfortable, and less permanent than CMC channels. Reasons differed significantly by valence and channel. We suggest that better knowledge of why people choose certain channels for different types of socio-emotional communication can help develop more comprehensive theories of CMC that account for different attributes of each channel in information transmission.     

Virtual workgroups in offshore systems development

The market for offshore systems development, motivated by lower costs in developing countries, is expected to increase and reach about $15 billion in the year 2007. Virtual workgroups supported by computer and communication technologies enable offshore systems development. This article discusses the limitations of using virtual work in offshore systems development, and describes development processes and management procedures amenable to virtual work in offshore development projects. It also describes a framework to use virtual work selectively, while offshore developing various types of information systems.     

Computer mediated teamwork and the efficiency framework: Exploring the influence of synchrony and cues on media satisfaction and outcome success

There are many valid ways to evaluate collaborative systems. The efficiency framework argues that while user satisfaction and preference for systems are important, neither directly predict outcome success or the ability of a system to facilitate collaboration. Further, it points to the importance of distinguishing between user satisfaction and outcome success when evaluating collaborative systems. Despite users’ reported preferences for media requiring less effort and time, the efficiency framework predicts that the expenditure of effort better predicts outcome success than do user preferences. This study tests these predictions and extends the model by comparing synchronous and asynchronous media with varying levels of communicative cues. One hundred and forty-two participants in groups of 3 or 4 engaged in collaboration over a 5 week period. Groups were assigned to either interact face-to-face, or to one of four media conditions. There were no effects on actual group success that favored full-cue, synchronous communication. There was greater perceived group effectiveness for synchronous text and face-to-face interactions. Exploratory structural equation analysis showed that media characteristics predict copresence, which increases perceptions of group effectiveness, which in turn predict success. The results support the main assertion of the efficiency framework and explain some contradictions in prior research. Results are discussed with respect to their pertinence for theoretical and measurement issues in human computer interaction research.     

Group development in virtual teams: An experimental reexamination

Virtual teams are thought to be experienced differently and to have poor outcomes because there is little or no face-to-face interaction and a tendency for virtual team members to use different communication techniques for forming relationships. However, the expanding use of virtual teams in organizations suggests that virtual teams in real world contexts are able to overcome these barriers and be experienced in much the same way as face-to-face teams. This paper reports the result of an experiment in which virtual teams participated in an exercise where they completed an information-sharing task ten times as a team. The results suggest that, contrary to one-shot, ad hoc virtual teams, longer-lived virtual teams follow a sequential group development process. Virtual team development appears to differ from face-to-face teams because the use of computer-mediated communication heightens pressure to conform when a virtual team is first formed, meaning trust is most strongly linked with feeling that the team was accomplishing the task appropriately. As the virtual teams developed, trust in peers was more strongly linked with goal commitment. Once the teams were working together effectively, accomplishing the task appropriately was the strongest link with trust in peers. I suggest that virtual team managers should cultivate virtual workspaces that are similar to those proven to work in face-to-face contexts: (1) teams should have clear, specific goals, (2) members should be encouraged or even required to communicate with each other, and (3) team members should feel that they might work with the other team members again.     

The contingent effects of leadership on team collaboration in virtual teams

Decision-making in virtual teams creates challenges for leaders to structure team processes and provide task support. To help advance our knowledge of leadership in virtual teams, we explore the interaction effects between leadership styles and media richness on task cohesion and cooperative climate, which in turn influence team performance in decision-making tasks. Results from a laboratory study suggest that transactional leadership behaviors improve task cohesion of the team, whereas transformational leadership behaviors improve cooperative climate within the team which, in turn, improves task cohesion. However, these effects of leadership depend on media richness. Specifically, they occur only when media richness is low. Our results also suggest that task cohesion leads to group consensus and members’ satisfaction with the discussion, whereas cooperative climate improves discussion satisfaction and reduces time spent on the task.     

What do students do in a F2F CSCL classroom? The optimization of multiple communications modes

This exploratory study analyzes how students use different communication modes to share information, negotiate meaning and construct knowledge in the process of doing a group learning activity in a Primary Grade 5 blended learning environment in Singapore. Small groups of students interacted face-to-face over a computer-mediated communication (CMC) technology called Group Scribbles (GS) to jointly complete a learning task. The lesson designers attempted to optimize the use of CMC technology and face-to-face (F2F) discussion in students’ collaborative learning, with the aim of harnessing the specific features of each medium. Building on notions from communication studies and from interaction analysis, we observed the construction and evolution of the interactions through analyzing the artifacts that were produced by a group of students – in verbal talk, gestures, and sketches drawn and text inscribed in GS. F2F and GS interactions intertwined to support collaborative learning. The findings from this study could inform design aspects concerning integrating and reinforcing the strengths of both communication modes when introducing computer-assisted collaborative learning (CSCL) in a F2F classroom.     

Social virtual world continuance among teens: uncovering the moderating role of perceived aggregate network exposure

Engagement in virtual worlds has become pervasive, particularly among the young. At the same time, the number of virtual environments has increased rapidly. Due to intensifying competition, promoting sustained usage, i.e. continuance, has become a top priority for virtual world operators. Prior research has shown that network externalities play a key role in the adoption of communication technologies. However, a small amount of research has examined the role of network externalities in continued IT usage in general or with respect to the virtual world participation in particular. To fill in this gap, we examine how perceived network externalities affect the continuance of social virtual worlds. To this end, we introduce the concept of perceived aggregate network exposure (PANE). We extend the original information systems (IS) continuance model with perceived enjoyment and position PANE as a moderator. We test the model with data collected from 2134 Finnish Habbo Hotel users and employ structural equation modelling in the analysis. The results demonstrate that PANE moderates the influence of motivational factors on continued use intention and satisfaction.     

A reexamination of deindividuation in synchronous computer-mediated communication

Classical deindividuation theory has been posited as a useful framework for understanding certain cognitive and behavioral changes commonly seen in computer-mediated communication (CMC). Participants in CMC discussion groups were significantly more immersed in the discussion than face-to-face (FTF) discussants, and tended not to perceive their team members as individuals, providing evidence that the CMC users met the cognitive criteria for a state of deindividuation. Nevertheless, CMC participants did not produce more negative behaviors than FTF participants, demonstrating that it is insufficient to attribute negative behavior solely to a deindividuated state. These results are discussed in light of classical deindividuation theory and are contrasted with predictions from the more recent social identity/deindividuation model.     

The roles of group potency and information and communication technologies in the relationship between task conflict and team effectiveness: A longitudinal study

The effects of task conflict on group effectiveness are far from conclusive. In order to further clarify this relationship, a contingency approach has been suggested. In this context, the present study examines the roles of group potency and information and communication technologies (ICTs) in the relationship between task conflict and team effectiveness. The study involved 44 groups of 4 members each, working in two communication media. Twenty-two groups worked in a face-to-face condition, and the other 22 groups worked in a computer-mediated communication condition. The groups developed a project during four weekly sessions over a one-month period. The results showed that group potency moderated the relationship between task conflict and group effectiveness. However, the communication medium did not play a moderator role in these relationships.     

Effects of instructions on computer-mediated communication in single- or mixed-gender small task groups

This study extends recent studies of gender and computer-mediated communication (CMC) in work groups which found a pattern of relationships between group activity and gender composition that helps understand satisfaction and productivity. The following hypotheses are tested: (a) participants in groups receiving group development encouraging instructions will show higher levels of participation, group development, and satisfaction than participants in groups receiving standard e-mail etiquette instructions; and (b) across gender composition conditions, group development will be positively related to use of self-disclosure, opinion, and coalition building language, and inversely related to use of facts, argumentativeness, and coarse and abusive language. Generally, the first hypothesis was not supported. However, closer examination indicates that groups' “gendered” communication styles may have overridden the experimental procedure so this hypothesis may not have been adequately tested. The second hypothesis concerning the relationship between group development and use of specific communication patterns is supported. The ability of some participants to demonstrate successful socioemotional behaviors in the test-based CMC medium suggests the need to reexamine theories which propose that communication is determined solely by its medium. Rather than focusing on the characteristics of the medium, it might be more productive to focus on the characteristics of the communication to understand CMC in small task groups.