Analysis of service platforms by a portfolio approach

This work provides a framework for techno-business analysis of service platforms that can be used for evaluation of business models and strategic positions in collaborative service provision. It is based on the following modeling tools: techno-business model, generic service platform approximate, scenario modeling techniques, and service and enabler portfolio analysis. Our modeling approach is a synthesis of qualitative and quantitative analyses. We show that Markowitz’ portfolio theory (financial risk-return analysis) can also be applied on service and on enablers portfolios if their specificity is realistically modeled. We demonstrate the most important modeling procedures theoretically and evaluate them practically on a chosen service delivery platform. Our research results and experiences show that service portfolio theory is very useful for evaluation of business strategies of different industrial actors, participating in collaborative service provision.     

共享开放的运营商大数据平台架构研究

当前电信运营商大数据业务模式和应用场景日趋清晰,对内对外大数据应用支撑要求搭建集约和开放共享的大数据平台。Hadoop生态系统的更新与扩展、混合计算模式与内存计算等技术发展为大数据平台建设提供了新的技术思路。文章通过分析运营商大数据建设面临的业务和技术新形势,提出近期运营商大数据平台建设向共享和开放能力平台的演进方向和核心要求,并从总体架构、技术架构等方面详细给出一种集约、融合、开放的运营商大数据平台架构设计方案及其工程实践案例。     

智慧家庭服务系统过程建模与设计

智慧家庭服务系统是现代服务计算和云计算环境下服务系统的新形态和新应用,对智慧家庭服务业务过程的分析、建模与设计问题进行了研究。介绍了智慧家庭的新理念,提出了智慧家庭服务系统的体系结构。在详细分析家庭服务业务过程基础上,提出了基于BPMN建模语言的智慧家庭服务过程建模方法。最后以具有典型性的采购服务为例,建立了服务过程模型,并给出了设计与实现方案。     

AI大数据在审计管理中的应用研究

通过对业务需求和技术现状的分析，文中深入研究了各种审计模型和关键业务流程，并运用大数据平台建立的算法分析模型，从海量文件和票据中快速定位风险。集成了AI基础能力的系统，可以构建以AI技术实现对业务场景的服务支撑能力，实现AI技术在智慧审计领域的应用落地，为审计业务提供智能化支撑，丰富精细化管理手段的同时减少人工成本，实现降本增效，提升审计人员的工作效率。     

风电功率Web服务平台的设计

风电功率预测是风电业务中的重要环节,在研究风电功率服务需求的基础上,文章设计了适应于多元应用场景下集约化风电功率预测管理的风电功率Web服务平台。在该设计过程中,详细讨论了平台的体系结构、技术架构和业务流程,阐述了技术路线和关键技术。     

面向IT领域的创业孵化公共服务平台设计初探

随着创业热的不断升温,IT领域创业人群不断壮大,面对的机遇和挑战也更多,对创业孵化服务需求越来越迫切。建立面向IT领域的创业孵化公共服务平台,能帮助早期创业者降低创业风险和创业成本。平台具有公益性、专业性、综合性等特点。本文以这些特点为基础,对信息技术领域的创业孵化服务模式进行探讨,并设计适合信息技术领域创业者的公共服务平台。     

From application service provision to service-oriented computing: A study of the IT outsourcing evolution

IT outsourcing is not a new concept. Originating from the early 60’s in the form of time sharing, IT outsourcing has evolved to the application service provision (ASP) model, in the late 90’s to pure services in the beginning of the century. Services, and their major representative web services, are actually the next phase of the movement toward Internet-based componentized software, known in the not so distant past as ASP. As the continuous expansion of the Internet and its relating technologies creates new marketing opportunities, traditional monolithic architectures are giving way to service-oriented computing (SOC), the architecture that enables service provision. SOC permits the utilization of large systems which are comprised of self-containing building blocks: services. Services may be made public, searched, reused and combined to form complex business processes while in the same time retaining a significant level of flexibility. Services and SOC have emerged as a response to a fundamental shift in enterprise business culture that started at the late 90’s. Although they are promising as an IT outsourcing enabler, many issues need to be dealt with before they can be considered suitable for wide adoption. These issues are of technological, business, economic and cultural nature and they were also faced by ASPs in the past. It is worth revisiting the successes and failures of the ASP model in order to get a better understanding of the evolving IT outsourcing industry. In this work, we describe the evolution of service provision from its initial form as software application, through the application service provision era and towards the new trend of web services.     

Operational risk analysis in business processes

The operational continuity of a business process is an important performance indicator that contributes to the perceived quality of service delivery, hence it is important to understand and monitor the underlying issues that can affect the performance of the process. These issues might have been foreseen at the beginning of the process design and deployment phase, or might have emerged during the execution of the process, and must be viewed as risk threats to the business process. In most cases risk is only considered from the project management angle or from financial, market, insurance and other general business perspective. Operational risk at service provision level receives little attention and thus there is a need to develop methodologies and tools to identify and analyse business operational risks. The authors concentrate on operational risk for business process management by introducing a novel way for applying risk assessment frameworks at the process activity level. The paper briefly reviews existing risk frameworks and selects the COSO framework as the most appropriate for business processes. This framework is modified in order to address and evaluate the main elements of business processes. It defines a statistical approach towards operational risk assessment by quantifying risk factors in each activity within a business process for service provision. A risk forecast is produced for each activity, and for the whole process, to model associated uncertainties and to contribute in identifying the risk factors that affect the business process objectives. To demonstrate the framework, it is applied to a hypothetical process involving setting up a network service. These results help to advise on which risk factors need higher attention in order to achieve successful process fulfilment.     

移动互联网业务在LTE时代的发展分析及业务建模

LTE时代的到来为移动互联网业务的发展提供了新的平台,也给运营商带来巨大的挑战。文章探讨了移动互联网业务在LTE时代的发展趋势,并且针对不同类型业务的业务特征进行分析和理论建模。通过对LTE网络的业务构成、用户行为、业务特征等方面的研究,构建LTE业务总体模型,为LTE网络部署提供有效支撑。     

移动互联网——构筑未来信息社会生活新时尚

移动互联网创造了全新的商业运作模式,其业务的优势在于个性化、实用化和灵活性。根据提供方式和信息内容,移动互联业务可细分为移动公众信息类、移动个人信息类、移动电子商务类、移动娱乐服务类、移动企业虚拟专网类和移动运营模式类;根据应用场合和社会功能还可分为社交型、效率型和情景型。而客户可分为企业用户和个人用户,还可根据其消费特性继续细分。在技术解决方案方面,WAP和GPRS已受到市场的普遍欢迎。     

Three keys to developing and integrating telecommunications servicemanagement systems

With the deregulation of the telecommunication industry in Europe and the United States, communication and information services (e.g., multimedia entertainment services, educational services) are being increasingly delivered across value chains of network, service, and value-added service providers. The benefit of such interoperable services is the provision of “one-stop shopping” in which “tailored” services are delivered without their customers dealing with the multiplicity of underlying telecommunication services and network providers. The difficulty with such delivery chains is the complexity of managing these services across the different provider organizations (i.e., across both administrative and technological domains). These difficulties include achieving an understanding of business process across the organizations and the heterogeneity of the components to be (re)used to support these business processes in the organizations. This article examines three crucial elements in ensuring successful and flexible development of such service management systems-namely, a development process which is customized to support management system component development and component reuse; the development of business models capable of representing the underlying business processes for these systems; and an integration strategy designed to assist the flexible and timely cooperation of these management components both within a single organization (single administrative domain) as well as across organizations (multidomain)     

SDPaaS云平台架构及其关键技术研究

文章提出了SDPaaS云平台的解决方案,该平台是电信SDP和云计算PaaS的融合。SDPaaS云平台针对ICT网络融合的大环境,在支持第三方开发人员快速开发和交付业务的基础上,进一步实现了业务自动部署和托管运行、专业化集中式维护等功能。该方案是对传统电信增值业务交付方案的一种拓展,为创建良好的社会化增值服务创新的生态环境提供了必需的技术支撑。     

近场通信技术研究及其在校企的应用

近场通信业务是移动通信领域的一种新型业务。文章阐述了近场通信业务的业务模式和技术方案,并选取近场通信技术在校企中的应用进行详细介绍;分析手机一卡通的业务功能,并介绍集中一卡通业务运营平台的系统架构和主要功能。     

BT HealthNet — an early intranet case study

Like the Internet, the intranet is much hyped. BT recognised the emerging importance of the Internet and its technology and commenced investment in its own intranet some 5 years previous. BT's experience in both building intranets and the Internet service provision business has led to the development of quite possibly the largest community-of-interest Intranet in Europe — the UK's NHSwide network or NHSnet. BT HealthNet represents the core of NHSnet and this paper illustrates how its components and services provide a first-class platform for the delivery of healthcare information and applications.     

The BT HP alliance — integrated service delivery

The BT HP alliance was established to address the challenges that arise with global ICT outsourcing, bringing together the world-class capabilities of BT and HP to provide a full service outsource capability — where such an arrangement would yield benefit to BT, HP and clients. This paper will look at some of these challenges and in particular those which relate to the provision of ‘end-to-end’ service management. It describes the BT HP alliance’s approach to the delivery of an integrated service, and how the issues raised can be addressed using an integrated service architecture (ISA). The core components of the ISA, namely the customer portal, the service catalogue, the joint service delivery model (JSDM), the joint service delivery architecture (JSDA), and the supporting data storage, are identified and described. In order to describe the approach taken to develop the ISA, incident management is used as an example to show how the existing service delivery processes are aligned in the joint service delivery model. It is recognised that there are existing process standards and frameworks within both companies, and hence, in the early stages of establishing a joint service delivery capability, the approach is to rely on these existing processes and identify and harmonise the necessary interfaces between them. The overall effect of this is to provide a seamless view of service delivery from the customer perspective. As well as aligning these processes, in some cases they are also bonded together, where it is appropriate and where there is an identified benefit. The paper will also describe the infrastructure and systems that have been put in place in order to electronically bond and automate processes by using the JSDA, taking the incident management process as an example. HP     

一种支持IP电话增值业务提供的分布业务体系结构

作为一种在PSTN中得到成功应用的技术,IN将在IP电话增值业务提供中具有重要的地位。但是当前的研究侧重于通过网关实现IN与Internet的互通,这种方案的不足之处在于沿袭了传统IN集中控制的缺点。该文的重要贡献在于重新定义了IN的概念模型,提出了一种适应于IP电话环境的分布IN体系结构,探讨了将网守扩展为SSP技术途径,并通过具体被叫付费业务的实现证明了该方案的可行性。研究表明,这种基于代理的业务结构能有效地克服了原有IN结构的缺陷,在分布控制、灵活性、客户化等方面有很大的优越性。此外,我们的方案还能与已有系统综合,具有良好的演进性。     

电信运营商知识图谱技术体系研究及应用实践

知识图谱在电信运营商业务及运维场景的知识搜索、工单处理、智能服务、故障分析等领域发挥着重要作用,以中国移动业务运营场景为依托,体系化地研究了知识图谱技术体系,基于应用场景、服务对象可分为问答检索类知识图谱、工单分析类知识图谱、系统运维类知识图谱和业务运营类知识图谱,并介绍其技术架构、业务架构及构建方法,引出知识图谱演进与发展的规划目标。     

大数据架构剖析及数据安全融合技术

从剖析大数据通用技术架构入手,总结数据处理的相关流程;分析和对比数据中台、分级构建两种模式的业务场景、管理架构、建设难度、技术要求、数据处理等,总结其适用范围和优缺点;最后聚焦多级架构模式下数据安全融合技术问题,提出相应的解决办法,为行业大数据构建选型提供有益的借鉴和参考。     

5G专网中业务加速和业务隔离的技术方案与部署建议

行业客户通常对专网的数据安全性和网络隔离性有较高的要求,基于4G的专网难以满足需求,本文研究5G专网中业务加速和业务隔离的技术方案、实现方式、验证效果和部署建议.业务加速可为行业客户带来更好的网络体验.通过切片等手段为用户建立专用链路,进而实现业务隔离,可保障行业客户的数据安全.     

Design validation of service delivery platform using modeling and simulation - [Modeling and simulation: a practical guide for network designers and developers]

The value of models as tools to design and plan networks, aid the decision-making process, and as methods to conceptualize abstract ideas is well known. Models play a key role in evaluating varied design options and assist in discovering design issues that likely will impact performance. In the service delivery platform, spreadsheet models can be applied to learn about strategic traffic volume, estimate end-to-end latencies and box capacities, whereas more complex simulation models can help to clarify an understanding of the dynamic aspects and trade-offs that influence the end-user experience. This article discusses how modeling and simulation effectively help validate the design of various components constituting the service delivery platform.