ICT adoption in Cameroon SME: application of Bass diffusion model*

ABSTRACT

In almost all low-income countries, small- and medium-sized enterprises (SMEs) are a primary engine for the country’s economic development. While many information and communications technology (ICT) diffusion studies exist, only few focus on low-income countries and even fewer employ Bass-based analysis to examine ICT diffusion in these countries. This study applies the Bass diffusion model to understand SME adoption of ICT in Cameroon, a low-income country. The Bass model was employed because of its predictive capacity. We find that diffusion of ICT among SMEs in the context of a low-income economy is largely driven by forces of imitation rather than forces of innovation. Contributing to practice, this study finds that SMEs with greater sizes, multiple plants, and whose owners have higher education have a greater tendency to adopt ICT early. The theoretical contribution of the paper is applying the well-recognized Bass model from marketing to the IT/IS field and applying it within a low-income country environment by evaluating diffusion of ICTs among SMEs in Cameroon.     

Information and Communications Technology Development and the Digital Divide: A Global and Regional Assessment

The rapid development in information and communications technologies (ICTs) has created a wealth of opportunities for businesses and societies around the world. Yet, the disparity in the ICT adoption between developed and developing countries, often referred to as the Digital Divide, continues to widen. As a result, the digital divide has remained an issue of significant importance to policy-makers and scholars. In an effort to measure the magnitude of the digital divide and monitor how the disparity evolves over time, the United Nations commissioned the development of a comprehensive ICT Development Index (IDI) in 2009. The objective of this paper is to extend the methodology used in the IDI project and other scientific results presented in previous research to measure the digital divide. Using data mining techniques, we analyze ICT profiles from 154 countries to provide a rigorous quantitative assessment of the digital divide. In addition to analyzing the digital divide at the global level, we present our results at a regional level by identifying countries that are leaders and followers in their respective geographical area. Moreover, our analysis found that between 2002 and 2007, nine countries have made a significant progress in ICT adoption such that they have transitioned into a group previously consisting primarily of developed countries.     

Role of ICTs in participatory development: An Indian experience

Participation of local communities has been important at least in two domains: (a) rural development processes in developing countries and (b) information systems design. The issue of participation becomes especially important in the contemporary contexts in which the use of information and communication technologies (ICTs) is being integrated within rural development initiatives in developing countries, for example in e-governance. This article attempts to synthesize the issues around participation from both IS and development studies literature in order to identify four key problematic areas: viz., (a) who defines the participation agenda, (b) what capabilities do stakeholders have to participate and how can this be strengthened, (c) what is the role of institutional conditions in enabling effective participation, and (d) how do local participatory processes experiences get integrated into broader networks to become sustainable. These four themes provide a theoretical framework to analyze how the use of ICTs is reconfiguring the dynamics between participation, rural development, and ICTs. This framework is applied in the context of an ICT initiative for rural development in India. Implications for both theory and practice are developed based on the need to judiciously integrate both structural and behavioral approaches to participation. © 2007 Wiley Periodicals, Inc.     

The impact of information and communication technology (ICT), education and regulation on economic freedom in Islamic Middle Eastern countries

Our study investigated the impact of ICT expansion on economic freedom in the Middle East (Bahrain, Iran, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates, and Yemen). Our empirical analysis used archival data from 1995 to 2005; it showed that ICT expansion in the Middle East has been effective both in bridging the digital divide and also in promoting economic freedom in a region that was vulnerable to political, social, and global conflict. However, differences between countries, such as the educational attainment of their citizens and institutional resistance to technology acceptance, both enhanced and restricted the relationship between ICT and economic freedom.     

The adoption of eCommerce communications and applications technologies in small businesses in New Zealand

This research investigates the impact of 10 factors, extended from the technological innovation literature, on the adoption of different eCommerce communications and applications technologies (EC) in small businesses (SMEs) in New Zealand (NZ). The research results showed that the CEO’s innovativeness was the only determinant of external-email adoption. CEO’s involvement was found to be the only determinant of Intranet adoption. Relative advantage and competition were found to influence Extranet/VPN adoption significantly and positively. However, support from technology vendors appeared to violate its hypothesised effect on Extranet/VPN adoption. Regression analysis found that pressure from suppliers was the only determinant of Internet-EDI adoption. The adoption of Web sites was influenced by the information intensity of products and the CEO’s innovativeness. The significant factors suggested the uniqueness of the adoption phenomenon in SMEs in NZ. However, the factors that appeared to be significant and the ones that appeared to be insignificant factors and the implications arising from these factors led to a conclusion which suggested the weakness of the EC adoption phenomenon in SMEs in NZ. The research discusses theoretical implications emerging from the research factors and portrays a path for future research.     

Factors contributing to adoption and use of information and communication technologies within research collaborations in Kenya

Use of information and communication technologies (ICTs) to support research work is becoming increasingly common. This study set out to establish how ICTs are being used to support collaborative research in Kenya, and identify factors within the ICT ecosystem that contribute to their adoption and use. A mixed methods research design, involving 248 academic scientists in 4 disciplines across 4 major Kenyan universities, was employed. We find little diversity in forms of ICTs used to support collaborative research within the studied population. Several factors affect adoption and use practices, including availability and access to ICT resources, nature of the work, national and institutional ICT and research environments and the social cultural practices of researchers. We explain our findings using Venkatesh et al.’s Unified Theory of Acceptance and Use of Technology model, which identifies four main constructs that affect adoption of technology such as performance expectancy, effort expectancy, facilitating conditions and social influence.     

The Contribution of ICT Adoption to the Sustainable Information Society

ABSTRACT

This article aims to advance information society research and practice by examining and understanding the information and communication technologies (ICT) adoption in enterprises for improving the sustainable information society (SIS). This study employs a quantitative approach to investigate how enterprises adopt ICT, and how this adoption influences different types of sustainability and improves the sustainable information society. The survey questionnaires were used, and data collected from 396 enterprises were analyzed to understand the correlations between the ICT adoption and the sustainability in the SIS. The research findings reveal that the ICT quality, ICT management, and information culture have a significant impact on the sustainability in the SIS, whereas the outlay on ICT does not have such an impact. This study advances the information society research and practice by developing a model to depict the dimensions of ICT adoption and their impact on different types of sustainability in the SIS.     

Tackling social inequality in development: beyond access to appropriation of ICTs for employability

ABSTRACT

This study was motivated to investigate social inequality in developed nations, by studying the impact of ICTs upon the vulnerable unemployed and under-employed in Singapore. First, drawing upon Amartya Sen’s capability approach, we operationalize the dependent variable as self-perceived employability, conceptualized as both a measure of well-being and a livelihood capability. Secondly, we used Neil Selwyn’s digital divide hierarchical impact assessment framework, to define and measure the ICT assets of access, usage, and appropriation. Primary data was gathered from 302 under-employed and unemployed workers in Singapore, a developed Asian economy. Regression analyses revealed that higher-order hierarchies of ICT usage and appropriation were associated with the dependent variable of employability, while access was not. We discuss the implications for development discourse in regions with ubiquitous access, advocating for policymakers to focus on ICT training. Further, we offer nuanced findings on vulnerability in developed economies as an enhancement to mainstream ICT4D scholarship, focused exclusively on poverty in developing countries.     

The adoption of eCommerce communications and applications technologies in small businesses in New Zealand

This research investigates the impact of 10 factors, extended from the technological innovation literature, on the adoption of different eCommerce communications and applications technologies (EC) in small businesses (SMEs) in New Zealand (NZ). The research results showed that the CEO’s innovativeness was the only determinant of external-email adoption. CEO’s involvement was found to be the only determinant of Intranet adoption. Relative advantage and competition were found to influence Extranet/VPN adoption significantly and positively. However, support from technology vendors appeared to violate its hypothesised effect on Extranet/VPN adoption. Regression analysis found that pressure from suppliers was the only determinant of Internet-EDI adoption. The adoption of Web sites was influenced by the information intensity of products and the CEO’s innovativeness. The significant factors suggested the uniqueness of the adoption phenomenon in SMEs in NZ. However, the factors that appeared to be significant and the ones that appeared to be insignificant factors and the implications arising from these factors led to a conclusion which suggested the weakness of the EC adoption phenomenon in SMEs in NZ. The research discusses theoretical implications emerging from the research factors and portrays a path for future research.     

Computer technology adoption in Saudi Arabia: Correlates of perceived innovation attributes

In this paper we investigate how perceived attributes of computer technology influence its rate of adoption in the workplace. In order to achieve this, the diffusion of innovation literature was reviewed looking for a set of common attributes that could be responsible for the largest rate of adoption. The literature suggests that Rogers' five attributes of innovation namely, relative advantage, compatibility, complexity, trialability, and observability explain up to 87% of the innovation rate of adoption. About 1200 knowledge workers in 56 public and private medium and large organizations across Saudi Arabia of different managerial levels and spanning a wide spectrum of industries and services have participated in this study. The findings highlight the role and direction of these factors toward computer technology adoption in developing countries. This should help decision makers in this part of the world cultivate the positively correlating factors to enhance computer technology adoption while trying to reduce the effects of the negative factors. We contend that the findings are also valuable for practitioners from western cultures in applying computer-based information systems solutions to developing countries.     

A social network analysis of ICTD conferences (2006–2017)

ABSTRACT

Information and Communication Technologies for Development is an interdisciplinary area of research associated with engineering, application, and adoption of ICTs in developing regions and/or for development. The International Conference on Information and Communication Technologies and Development (ICTD) was started in 2006 with the objective to build a community of scholars and practitioners from diverse disciplinary backgrounds. In this paper, we examine the social dimension of ICTD as manifest in co-authorship ties in the papers published in conference proceedings. This research community has 1053 unique authors from 302 institutions in 55 countries. Almost 85% of 456 papers are co-authored by two or more people. Initially, the research community displayed small-world characteristics but the social network subsequently displays a distinct core-periphery structure. Further, collaborative ties among academic institutions in developing countries are comparatively less. A key implication is that institutional support is imperative to initiate and maintain collaborative research ties.     

Rethinking positive and negative impacts of ‘ICT for development’ through the holistic lens of the sustainable development goals

ABSTRACT

The field of information and communication technologies for development (ICT4D) is driven by the conviction that ICTs can be used to improve peoples’ lives. Yet, it often faces criticism related to the negative effects that are associated with ICTs. Instead of viewing these as arguments against ICT4D, this article presents an integrated approach to incorporating them in our conceptualization of ICT4D impact. For this purpose, we envision a framework that is grounded in the interrelated set of Sustainable Development Goals, which make the complex interdependencies between different development goals explicit. By mapping the potentially harmful impact of ICTs within this network of goals, this framework provides a point of reference for holistically conceptualizing ICTs’ negative impact through the lens of policy coherence. Based on this framework, this article discusses, how to conceptualize ICT4D impact, taking into account the multidimensional implications for the environmental, economic and social dimensions of sustainable development.     

A conceptual model for acceptance of social CRM systems based on a scoping study

Recent developments in information technology and Web services have increased the potential for creating more rapid and extensive social networks and business relationships. Web 2.0 technologies, commonly referred to as online social media, have become important tools within the growth of information and communication technology (ICT) in the last few years. Web 2.0 tools such as blogs, Wiki and other services, which are widely used by individuals, also have an effect on customer relationship management (CRM) systems. Consequently, social CRM (SCRM) is emerging as a new paradigm for integrating social networking in more traditional CRM systems. However, social CRM is yet to be fully utilised as a value-adding tool in improving customer relationships. This paper reports on a scoping study that explored the current situation of CRM adoption in banking industry in Saudi Arabia. The aim of this paper is to identify the factors that may influence businesses and customers’ adoption of social CRM. Various models have been proposed to study ICT and information systems acceptance and usage. This paper proposes an enhancement to one of these models, specifically the Technology Acceptance Model (TAM), by incorporating a range of factors identified in the social networking and business relationships literature believed to influence social CRM adoption. In particular, the model proposes that familiarity, caring behaviour, sharing information and perceived trustworthiness can generate cognitive view about the relationships between employees and customers. This view besides Web 2.0 features may offer a way of analysing the potential adoption of social CRM.     

ICT‐supported pedagogical policies and practices in South Africa and Chile: emerging economies and realities

South Africa participated in all three of the Second International Technology in Education Study (SITES). In the first international study, South Africa was the only developing country, and therefore, stark contrasts were found in the international study between South Africa and the other participating countries. Chile participated in the SITES 2006 as one of a few developing countries making the comparison with South Africa possible. Despite similarities in their contexts and economies, their approach to information and communication technologies (ICTs) in education appears to differ. This difference raised questions about differences in policies and their implementation at school level. This research conducted in South Africa found that the Chilean strategy for developing and implementing their ICT in education appear to be very different with regard to its design, the organization, the strategies adopted, the resources used and, most importantly, their approach to teacher development for implementing ICT. A number of lessons are revealed for the South African policymakers and others from similar developing contexts.     

From access to usage: The divide of self-reported digital skills among adolescents

Based on the PISA data in 2003 and 2006, this paper develops a hierarchical linear model to identify multi-level explanatory variables of the divide of adolescents’ self-reported digital skills. At the country-level, the study finds a generally negative relationship between the ICT penetration rate of a country and adolescents’ digital skills, implying that increased ICT penetration rate does not guarantee that adolescents have more chance to learn and use ICTs. Educational expenditure on secondary education is positively related to digital skills in 2006, but not in 2003. At the school-level, whether the school is public or private does not elicit impact on adolescents’ self-reported digital skills; school ICT access is positively related to students’ self-reported digital skills. At the individual-level, self-reported digital skills is affected by home ICT access, adolescents’ Socio-Economic Status, gender and their history of using ICTs. The cross-level interaction effect of ICT penetration rate and home ICT access on self-reported digital skills is significant in the 2003 model, but not significant in the 2006 model. The cross-level interaction effect of ICT penetration rate and school ICT access is significant in the 2006 model. The interaction effect of school ICT access and home ICT access is not supported by the dataset of either year.     

Factors affecting ICT expansion in emerging economies: An analysis of ICT infrastructure expansion in five Latin American countries

High-quality information and communication technology (ICT) infrastructure is essential for developing countries to achieve rapid economic growth. International trade and the structure of the global economy require a level of integration that is achievable only with sophisticated infrastructure. Since the early 1990s, international institutions have been pushing developing nations to deregulate and heavily invest in ICT infrastructure as a strategy for accelerating socioeconomic development. After more than a decade of continued investments, some countries have still not achieved expected outcomes. Recently, the International Telecommunications Union (ITU) has called for empirical research to assess the performance and impact of ICT expansion in developing countries. In this article, we respond to this call by investigating factors affecting the efficiency of ICT expansion in five emerging economies in Latin America. Our findings demonstrate that deregulation is not enough to effect efficient ICT expansion, and we argue that existing conditions (economic factors, human capital, geography, and civil infrastructure factors) must also be considered. We conclude by asserting that policy makers can more easily realize socioeconomic development via ICTs if they consider these conditions while cultivating their technology strategies. © 2009 Wiley Periodicals, Inc.     

Information and communications technology use and income growth: evidence of the multiplier effect in very small island states

ABSTRACT

Very small island states face unique challenges, such as volatile economies, increasing vulnerability to natural disasters, particularly with raising seas, increases their dependence on the world economy. Despite their growing use of ICTs, the results are mixed in terms of the effect of growing ICT usage on income growth. This paper investigates how growth in ICT usage may enable growth in per capita Gross Domestic Product (GDP) in very small island states by analyzing the effects of average ICT usage on GDP growth based on the most recent data available from the World Bank and from the International Telecommunications Union (ITU). Following an analysis of data over four years of 32 very small island states, this paper identifies an ICT multiplier effect that may explain and predict the relationship between average ICT usage and GDP growth. By showing how the ICT multiplier effects may be connected to GDP growth, this paper adds to what we know about the relationship between these two indicators in very small island states. This has implications for how government interventions can enable ICT capacity to bring about GDP growth.     

Shifting intra‐ and inter‐organizational innovation processes towards digital business: An empirical analysis of SMEs

The literature suggests that increasing investments in information and communication technologies (ICTs), knowledge exchange and sharing help SMEs tackle the current global and dynamic environment. Given that much of the useful knowledge resides outside the enterprises’ boundaries, these technological tools foster the gathering of big data and information. Despite these premises, few studies have considered the role of ICTs and big data in intra‐ and inter‐organizational ties and the consequent effects on enterprises’ innovation performance. The paper investigates whether ICTs oriented to intra‐organizational (in‐house research and development [R&D]) and inter‐organizational (open innovation) processes improve SMEs’ innovation performance. Therefore, via structural equation modelling (SEM), the study analyses a sample of 239 knowledge‐intensive SMEs located in Italy. The noteworthy results are that ICTs oriented to intra‐ and inter‐organizational innovation processes improve both these processes in generating new products and/or services. On this basis, managerial and academic implications are provided, along with avenues for further research.     

SME Network Characteristics vs. Product Innovativeness: How to Achieve High Innovation Performance

Small‐ and medium‐sized enterprises (SMEs) must on the one hand innovate for company survival with the appropriate degree of product innovativeness, and on the other they need to collaborate and focus on core competences for efficiency matters. This research examines the relation of network characteristics and product innovativeness on innovation performance in SMEs. We tested hypotheses on the relationship between these three variables via data gathered from 60 SMEs, active in the medical devices sector. In this context we aim to offer consensus on the theoretical and empirical question of whether or not network characteristics and product innovativeness have a direct effect on innovation performance of SMEs. Results show no significant direct effect of product innovativeness on innovation performance. A positive interaction effect of multiple network characteristics on innovation performance was found, which confirms the significant importance of network configuration on innovation performance for SMEs. It indicates that, for SMEs in a highly regulated sector like the medical devices sector, the interaction of network characteristics is of crucial importance for high innovation performance. It is the combination of network characteristics that counts.     

“Missing women”: Gender,ICTs, and the shaping of the global economy

In a key article (Walsham & Sahay, 2005) outlining research on information systems in developing countries and suggesting potential areas for future research, a notable omission was the issue of gender and gender relations. In this article, we draw on the substantial gender and development literature to demonstrate the centrality of gender to our understanding of information systems (IS) in developing countries. In particular, we consider the relationship among gender, information and communication technologies (ICTs), and globalization to illustrate how changes in the global economy both impact on and are influenced by changing gender identities and roles. © 2008 Wiley Periodicals, Inc.