一个基于Multi-Agent的外汇投资决策系统

本文分析了金融特别是外汇交易方面的投资咨询系统的不足，提出一个基于Multi-Agent的外汇交易决策咨询MASFX框。该系统的基本思想是运用人工智能技术，根据系统所掌握的金融信息，为投资者确定投资过程中所应采取的交易规则，从而实现投资咨询的智能化。     

基于Internet面向施工的并行设计咨询系统

应用并行工程的思想和Internet技术，建立一个面向施工的并行设计咨询系统的解决方案。并对建立该系统所涉及的关键支撑技术和体系结构进行了研究，在此基础上建立了一个基于Internet面向施工的并行设计咨询系统。     

一个求解次短和渐次短路径的实用算法

求解第k短路径问题在决策支持系统和咨询系统中具有广泛的用途,本文基于Dijkstra算法,给出了一个求解次短路径和渐次短路径的算法,并且分析了算法的时间复杂度和空间复杂度。     

基于Web的实时在线咨询系统的设计与实现

网上实时参考咨询服务已经成为现代图书馆参考咨询服务的一种新型模式。本文根据开发实时在线咨询系统的实践描述系统的功能及体系结构，并介绍和分析了基于Web模式的实时参考咨询系统开发中的一些关键技术。     

儿科疾病及保健知识问答系统的构建

儿童健康及疾病诊疗是家庭及社会聚焦的热点,提供准确、有效的信息咨询也是家长和社会的迫切需求。该文以中文医学知识图谱和医学文本为数据来源,以儿科疾病和保健知识为切入点,对多知识来源的自动问答系统进行了研究。系统采用AC自动机(Aho-Corasick automaton)和正则表达式,融合句法结构及关键词特征,对用户输入问题与模板进行匹配,根据模板生成对应的Cypher语句对儿科医学知识图谱及医学文本进行查询和检索,并生成备选答案。采用融合数据来源权威性及匹配度的评分机制对产生的备选答案进行评分,根据评分向用户返回最终答案。系统在某三甲医院投入试用一个月后,根据用户评分反馈,满意度为85.43%。     

ERP咨询面面观

现代企业的管理咨询是一个广泛的概念,本文所谈的 ERP 咨询是指企业信息化领域 ERP 类软件实施过程中的咨询,包括可行性分析、系统总体规划、企业诊断和业务重组、系统分析、软件选择和模块选择,软件实施、二次开发需求、应用效果评价、使用培训等等多方面内客,比一般的管理咨询更有针对性和专业性。     

骨肿瘤咨询诊断系统BTIDS的设计

本文提出了一个用于骨肿瘤咨询诊断的专家系统BTIDS,该系统具有咨询,诊断、学习和维护等功能。本文重点讨论了BTIDS的设计方案,并从维护等五个方面给出了评价。     

基于云计算的远程医疗辅助诊断咨询系统

设计和开发了一个基于云计算的远程医疗辅助诊断咨询系统,提供了完善个人电子健康档案管理机制,移动医疗工具（基于Android的移动终端）,构建了多种供医生灵活取用的“云服务”资源,包括基于内容图像搜索技术、虚拟四维CT技术、病灶自动筛查技术等．该系统的成功研发,不仅能解决个人对于自己健康和诊疗信息的管理,还为病人寻求异地医生远程诊断咨询提供了途径,同时也缓解了医疗资源分配不均衡等非常现实的社会问题,是一个非常有前景的新型云计算医疗网络服务平台．     

基于B/S中医营养食疗系统的设计

随着民众生活水平的提高,食疗与药膳在养生保健、防病治病、延年益寿等方面越来越受广大民众重视,而现有互联网技术及中医食疗和营养学科的日渐普及,建立一个基于互联网的中医食疗咨询系统的需求越来越高。为此,本文采用B/S架构,使用ASP.NET技术和SQL数据库,对系统进行了可行的设计,实现了营养咨询、食疗问答、药膳统计及营养信息等功能。整个系统内容丰富,药膳推荐合理,具有良好的推广性。     

“三问”IT管理咨询

自20世纪90年代以来,咨询业界和IT产业界萌生出一种新的细分业务——IT咨询,(由于IT系统与企业管理之间的密切关系,本文称之为IT管理咨询)。随着IT管理咨询在管理咨询业中的业务比重日益增加,它的重要性和独特性逐渐被认识,咨询业界和IT界开始重视对IT管理咨询的研究。然而,目前许多从业人士对IT管理咨询的一些基本问题尚未形成一个系统全面的认识,各持己见,难免有失偏颇,这对产业的发展和管理都不利。鉴于此,本文从IT管理咨询的过程中经常被问及的三方面问题入手,来梳理一下IT管理咨询的基本概况。     

铁路客户服务中心旅客列车正晚点查询系统设计与实现

现有12306网站列车正晚点查询系统功能单一、时效性弱,难以支撑铁路客户服务中心在此方面的咨询、投诉受理工作。针对此状况本文通过讨论相关业务,分析系统实现的难点问题,给出对应解决方案并设计实现了新的铁路客户服务中心旅客列车正晚点查询系统。通过实际生产数据测试比对检验,该系统效果明显优于既有系统。     

基于SIP协议的呼叫中心设计

呼叫中心是通过交互式的呼叫导航和人工坐席通信为客户提供协助和咨询的交互式增值服务系统。提出了一种使用SIP协议的呼叫中心系统。与传统的基于CTI技术的呼叫中心系统相比,本系统采用SIP协议作为信令协议,可以提供较好的扩展性和灵活性。传统呼叫中心的几种典型服务,例如画屏转移、强插也已经被提供并进行了详细描述。     

Statistical expert systems

Abstract: Two types of expert system which involve statistical expertise are statistical consulting programs and programs which find patterns in databases. Consulting programs can now be built quickly using programming tools. Most expert systems include mechanisms for reasoning under uncertainty. Methods under investigation include fuzzy logic, Dempster-Shafer theory, Bayesian analysis and various ad hoc methods. Learning systems use statistics to infer inductive rules, and statistical reasoning can also be used to evaluate the performance of expert systems. The use of a prototype statistical expert system, XSAMPLE, is demonstrated, as a system to handle a consulting session with a statistically moderately advanced user.     

基于NetMeeting组件的Web模式个人会议系统

Web模式的个人会议系统很适合于远程教学，远程咨询这类主从方式的应用，本文讨论了Web模式个人会议系统的结构，特点和应用，介绍了微软个人会议系统NetMeeting的功能及其操作系统组件，分析了利用NetMeting组件开发Web模式个人会议系统的方法，给出了一个简化的包含了JavaScript,VBScript脚本程序的Web页面，最后强调了应用方面需要注意的地方。     

Adaptive processes for knowledge creation in complex systems: The case of a global IT consulting firm

Knowledge is becoming more important as the foundation of a resource-based theory of the firm but the process of knowledge creation is still neglected. There is no clear understanding of the processes that an organization should adopt to create new knowledge. Drawing on complex adaptive theory, we developed a holistic process to provide a means for knowledge creation; based on the properties of CAS, multiple level processes for knowledge creation were identified. Data collected from a leading multinational IT consulting firm was used to illustrate how the proposed processes were implemented.     

案例推理技术在汽车维护咨询信息系统中的应用

为了进一步提升汽车维护咨询信息系统的服务水平,提出了案例推理技术(CBR)在该系统中的应用,阐明了CBR的原理、过程、表示和组织等基本问题,并结合知识管理理论就案例的积累机制作了一些探讨。     

Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool

This paper provides the newly developed IT consulting SERVQUAL measurement tool. In an attempt to measure the IS customers' perceived quality of the consulting services they received, the researchers developed a diagnostic tool of SERVQUAL based on the solid theoretical background, which can specifically be applied to the IT consulting service sector. It is composed of 6 dimensions of reliability, responsiveness, assurance, empathy, process and education, and the former four are derived from IT SERVQUAL and the latter two are added to consider the characteristics of IT consulting service.To develop IT consulting SERVQUAL, 7 consultants having over the 10 years careers, 3 customers having much experienced of consulting service, and 2 professors majoring in MIS have examined the constructs and the items of questionnaires. And this research had been applied to 86 respondents of 42 different organizations that had received IT consulting services over 2 past years to ensure the validation of this tool. The correlation and the factor analyses were conducted for validation of the measurement tool.The results indicated that six different areas in the measurement tool are significantly related with level of the customer satisfaction in spite of their few problems in its validation and its application in the field will be helpful to identify their problems and make plans for advancement.     

基于HLA的训练仿真系统开发研究

以系统仿真为主要技术支撑的军用模拟训练系统是军事模拟训练的基础性工程。文章分析介绍了模拟训练系统、高层体系结构HLA以及基于HLA的仿真应用系统的开发过程；基于作者的初步研究和实践，结合海军防险救生模拟训练系统的前期研制开发，给出了基于HLA的训练仿真系统的体系结构和信息流程。本文对此领域的开发研究有一定参考意义。     

Information systems and organizational learning: The social epistemology of organizational knowledge systems

Current literature on organizational learning tends to be theoretically fragmented, drawing on analogies to individual learning theory or simply using organizational learning as an umbrella concept for many different kinds of organizational change or adaptation. This paper introduces a framework for the analysis of organizations as knowledge systems (Holzner & Marx, 1979) composed of a collection of knowledge processes: constructing, organizing, storing, distributing, and applying. The knowledge system framework draws heavily on the sociology of knowledge and emphasizes the social nature of each of these constitutive processes. The paper uses the framework to analyze the case of a small engineering consulting company that implemented a new information system to automate one of its core business activities: energy audits of commercial buildings. Traditional approaches to organizational learning have emphasized the ways in which information systems can lower the costs and increase capacity for search, storage, and retrieval of information. The knowledge system framework suggests a deeper level of influence, whereby information systems can also affect the objects of knowledge and the criteria for knowledge construction.     

Concept learning games

In this paper, we intend to have a game theoretic study on the concept learning problem in a multi-agent system. Concept learning is a very essential and well-studied domain of machine learning when it is studied under the characteristics of a multi-agent system. The most important reasons are the partiality of the environment perception for any agent and also the communication holdbacks, resulting into a deep need for a collaborative protocol in favor of multi-agent transactions. Here we wish to investigate multi-agent concept learning with the help of its components, thoroughly with a game theoretic taste, esp. on the pre-learning processes. Based on two standard notations, we address the non-unanimity of concepts, classification of objects, voting and communicating protocol, and also the learning itself. In such a game of concept learning, we consider a group of agents, communicating and consulting to upgrade their ontologies based on their conceptualizations of the environment. For this purpose, we investigate the problem in two separate and standard distinctions of game theory study, cooperation and competition. Several solution concepts and innovative ideas from the multi-agent realm are used to produce an approach that contains the reasoning process of the agents in this system. Some experimentations come at the end to show the functionality of our approach. These experimentations come distinctly for both cooperative and competitive views.