Developing global supply chain quality management systems

This paper presents a global supply chain quality management (SCQM) framework as an extension of the traditional supply chain operations and quality management. Three distinct groups of variables are adopted in this study to illustrate the conceptual framework: a hierarchy of design variables, a hierarchy of system variables, and a hierarchy of problem solving methods. The aim of this theoretical framework is to offer practical guidelines to global business leaders and their value chain partners. This study also involves interviews with senior executives from a multinational enterprise in Taiwan. Four major SCQM themes are identified – design for six sigma (DFSS); international standards; supply chain management (SCM); global leadership and human resource management. In this study, we also view the cycle of decision making as an integral part of any global SCQM strategy. The analytic hierarchy process (AHP) is used to develop priority indices for the following three hierarchical levels: environmental scanning, strategic choice, and tactical choice. The presented framework adopts a systems approach and ensures that quality conscious products are designed, manufactured, and distributed.     

Effect of firm characteristics,supplier relationships and techniques used on Supply Chain Risk Management (SCRM): an empirical investigation on French industrial firms

Recent years have witnessed a focus on managing risks in supply chains. On the one hand, there are many cases where events like natural disasters, strikes and terrorism have significantly influenced the performance of organisational supply chains and in turn their competitiveness. And on the other hand, operational activities and strategic decisions of the firms (concerning, for e.g. supply, procurement, production, delivery, commercialisation, demand management, planning, etc.) can be different than expected and so create uncertainties. Uncertainties, whether they are external or internal, impact organisations leading to increased supply chain risk. Realising the potential implications of these situations on supply chain competitiveness, an attempt has been made to define risks and their sources and to identify the management that can help reduce the negative impact of risks on supply chains. In this paper, a framework for supply chain risk management (SCRM) is proposed and is applied using the data collected from 164 French companies, in manufacturing sector. The literature review, theoretical framework and empirical research undertaken in this work have led to identifying critical success management for SCRM. The focus of this paper is the inter-organisational management of supply chain risk: the collaborative relationship (with industrial and supply partners) can be considered as an efficient way to make SCRM. The paper finishes with a summary of the findings and conclusions, along with suggestions for future research projects.     

供应链管理中的供应链计划

论述了供应链的战略计划、战术计划和运作计划。基于信息技术的供应链管理系统中的利用多组织、货源规则和分销清单构造供应链的物流网络，可以进行供应链的多组织的整体计划或分步计划，并进一步研究了供应链计划的逻辑、方法。通过举例说明了供应链计划的整体计划和分步计划运行方法。最后讨论了应用高级计划及排程的供应链计划和ERP的差异。     

A paler shade of green: implications of green product deletion on supply chains

Product management activities by operations, marketing, and finance functions have typically focused on the innovation, acquisition, growth, and management of product lines and products. The same is true when considering product management for green products. The latter stages of critical strategic decisions related to product deletion or discontinuation have received less emphasis. In this conceptual paper, the focus is on green product deletion implications for supply chain management and operations. Organisations may view green product deletion as evolving from a deep green to a paler shade of green in their product offerings. A proposed strategic framework pays particular attention to the implications of the green product deletion decision for supply chain processes and operational competencies. In this situation, lessened organisational greenness needs to be weighed against other organisational and operational competencies. The strategic and inter-organisational relationships associated with this decision help set the stage for future research on this critical, yet neglected, organisational and operational supply chain issue.     

Revealing interfaces of supply chain resilience and sustainability: a simulation study

Dynamics of structures and processes is one of the underlying challenges in supply chain management, where multiple dimensions of economic efficiency, risk management and sustainability are interconnected. One of the substantiated issues in supply chain dynamics is resilience. Resilience has a number of intersections with supply chain sustainability. This paper aims at analysing disruption propagation in the supply chain with consideration of sustainability factors in order to design resilient supply chain structure in regard to ripple effect mitigation and sustainability increase. Ripple effect in the supply chain occurs if a disruption at a supplier cannot be localised and cascades downstream impacting supply chain performance. This simulation-based study helps to identify what sustainability factors mitigate the ripple effect in the supply chain and what sustainability factors enhance this effect. The results indicate that (i) sustainable single sourcing enhances the ripple effect; (ii) facility fortification at major employers in regions mitigates the ripple effect and enhances sustainability; and (iii) a reduction in storage facilities in the supply chain downstream of a disruption-risky facility increases sustainability but causes the ripple effect.     

New flexibility drivers for manufacturing,supply chain and service operations

Increasing product proliferation, customisation, competition and customer expectations, as well as supply side disruptions, pose significant challenges to firm operations. Such challenges require improved efficiency and resilience in manufacturing, service and supply chain systems. New and innovative flexibility concepts and models offer a prospective route to such operational improvements. Several emerging issues in flexibility, such as risk and uncertainty management, environmental sustainability, optimal strategies under competition, optimal operations with strategic consumer behaviours are being examined in this regard. This overview provides a concise review of these critical research issues, and discusses related papers featured in this special issue. Four major flexibility drivers are classified: disruption risks, resilience and the ripple effect in the supply chain; digitalisation, smart operations and e-supply chains; sustainability and closed-loop supply chains; and supplier integration and behavioural flexibility.     

Supply chain optimisation with assembly line balancing

Supply chain management operates at three levels, strategic, tactical and operational. While the strategic approach generally pertains to the optimisation of network resources such as designing networks, location and determination of the number of facilities, etc., tactical decisions deal with the mid-term, including production levels at all plants, assembly policy, inventory levels and lot sizes, and operational decisions are related to how to make the tactical decisions happen in the short term, such as production planning and scheduling. This paper mainly discusses and explores how to realise the optimisation of strategic and tactical decisions together in the supply chain. Thus, a supply chain network (SCN) design problem is considered as a strategic decision and the assembly line balancing problem is handled as a tactical decision. The aim of this study is to optimise and design the SCN, including manufacturers, assemblers and customers, that minimises the transportation costs for determined periods while balancing the assembly lines in assemblers, which minimises the total fixed costs of stations, simultaneously. A nonlinear mixed-integer model is developed to minimise the total costs and the number of assembly stations while minimising the total fixed costs. For illustrative purposes, a numerical example is given, the results and the scenarios that are obtained under various conditions are discussed, and a sensitivity analysis is performed based on performance measures of the system, such as total cost, number of stations, cycle times and distribution amounts.     

On differences in how operations and supply chain managers approach quality management

In this research, we administered surveys to operations and supply chain managers from different companies to better understand how they approached quality management. The underlying research question was whether the increased emphasis in supply chain management in the workplace had implications for how quality management is practiced and how quality-related values are emphasised. We found that those who identified themselves as supply chain managers utilised and emphasised quality tools and values to a greater extent than those who identified themselves as operations managers. The tools emphasised by supply chain managers included benchmarking, complaint resolution, design for the environment, ERP, supplier development, focus groups, and supply chain management. The primary theoretical implication of this study is that there exists an emerging field that we can term ‘supply chain quality’. This study provides a preliminary outline of the domain of this field.     

Hybrid Petri-nets for modelling and performance evaluation of supply chains

Modelling and analysis of complex and co-ordinated supply chains is a crucial task due to its inherent complexity and uncertainty. Therefore, the current research direction is to devise an efficient modelling technique that maps the dynamics of a real life supply chain and assists industrial practitioners in evaluating and comparing their network with other competing networks. Here an effective modelling technique, the hybrid Petri-net, is proposed to efficiently handle the dynamic behaviour of the supply chain. This modelling methodology embeds two enticing features, i.e. cost and batch sizes, in deterministic and stochastic Petri-net for the modelling and performance evaluation of supply chain networks. The model is subsequently used for risk management to investigate the issues of supply chain vulnerability and risk that has become a major research subject in recent years. In the test bed, a simple productive supply chain and an industrial supply chain are modelled with fundamental inventory replenishment policy. Subsequently, its performance is evaluated along with the identification and assessment of risk factors using analytical and simulation techniques respectively. Thus, this paper presents a complete package for industrial practitioners to model, evaluate performance and manage risky events in a supply chain.     

Distributed ledger technology in supply chains: a transaction cost perspective

With the emergence of distributed ledger technology (DLT), numerous practitioners and researchers have proclaimed its beneficial impact on supply chain transactions in the future. However, the vast majority of DLT initiatives are discontinued after a short period. With the full potential of DLT laying far down the road, especially managers in supply chain management (SCM) seek for short-term cost-saving effects of DLT in order to achieve long-term benefits of DLT in the future. However, the extant research has bypassed grounding long-term as well as short-term effects of DLT on supply chain transaction with empirical data. We address this shortcoming, following an abductive research approach and combining empirical data from a multiple case study design with the corresponding literature. Our study reveals that the effects of DLT on supply chain transactions are two-sided. We found six effects of DLT solutions that have a cost-reducing or cost avoidance impact on supply chain transactions. In addition, we found two effects that change the power distribution between buyers and suppliers in transactions and a single effect that reduces the dependency of supply chain transactions on third parties. While cost-reducing and avoidance as well as dependency-reducing effects are positive effects, the change in power distribution might come with disadvantages. With these findings, the paper provides the first empirical evidence of the impact of DLT on supply chain transactions, which will enable managers to improve their assessment of DLT usage in supply chains.     

Application of gray DEMATEL-ANP in green-strategic sourcing

The study aims to identify and prioritize the criteria and sub-criteria dimensions essentials for green strategic sourcing. Data were taken from the experts working in the automobile industry. By applying the novel Grey-DEMATEL-ANP (GDANP) approach, we identified the technology and environmental management system as the key sub-criteria dimensions to be considered while selecting the supplier. Besides, we also found quality and delivery time as the important factors to be considered while selecting a supplier for green supply chain management (GSCM). To present the useful application of our findings, we conducted an empirical study by taking the automobile industry of an emerging market as the case. The major contribution of the study is the application of variant D-ANP in identifying the important dimensions of supplier selection.     

Disruption risks in supply chain management: a literature review based on bibliometric analysis

Disruption risks in supply chain management have a great negative influence on the performance of supply chain members. Therefore, the field of supply chain disruption (SCD) has received increasing attention on mitigating the risks and improving the supply chain performance. This paper presents a comprehensive bibliometric overview and visualisation of the field of SCD based on 1,310 publications derived from the core collection of the Web of Science. The influential authors, organisations, and SCD keywords are discussed in detail based on some visualisation tools. Then, the leading publications and main clusters of SCD are identified to find out the key research topics based on citation analysis and reference co-citation analysis. The paper will be a helpful resource for researchers and practitioners who are interested in the field of SCD to capture the current research hotspots and potential research directions.     

Supply chain risk mitigation competency: an individual-level knowledge-based perspective

Supply chain managers are responsible for making decisions regarding supply chain risk in order to mitigate the impact of supply chain disruptions. This study develops and tests a theoretical model that leverages the individual-level knowledge-based view perspective to understand the process through which risk mitigation orientation of the supply chain manager contributes to his/her absorptive capacity. A supply chain manager’s absorptive capacity, in turn, enhances his/her ability to effectively mitigate supply chain risk. Study findings demonstrate that supply chain managers with high-risk mitigation orientation have greater level of absorptive capacity which enhances their risk mitigation competency. This study represents the first development and testing of a model that examines individual-level knowledge management factors that affect supply chain risk mitigation competency. This research emphasises the importance of the individual supply chain manager in managing risk and illustrates how theoretical perspectives from the knowledge management, supply chain risk and organisational behaviour literature can be fruitfully adopted to explain behaviour in the field of supply chain risk management.     

E化供应链管理

介绍了电子商务环境下新的供应链管理模式-e化供应链管理,总结了e化供应链的特征,分析了构建e化供应链的可能性和必要性,并结合国情对在实施e化供应链过程中所应注意的问题进行了研究。     

The impact of supply chain analytics on operational performance: a resource-based view

This study seeks to better understand the role of supply chain analytics (SCA) on supply chain planning satisfaction and operational performance. We define the architecture of SCA as the integration of three sets of resources, data management resources (DMR), IT-enabled planning resources and performance management resources (PMR), from the perspective of a resource-based view. Based on the data collected from 537 manufacturing plants, we test hypotheses exploring the relationships among these resources, supply chain planning satisfaction, and operational performance. Our analysis supports that DMR should be considered a key building block of manufacturers’ business analytics initiatives for supply chains. The value of data is transmitted to outcome values through increasing supply chain planning and performance capabilities. Additionally, the deployment of advanced IT-enabled planning resources occurs after acquisition of DMR. Manufacturers with sophisticated planning technologies are likely to take advantage of data-driven processes and quality control practices. DMR are found to be a stronger predictor of PMR than IT planning resources. All three sets of resources are related to supply chain planning satisfaction and operational performance. The paper concludes by reviewing research limitations and suggesting further SCA research issues.     

Assessing the impact of drop-shipping fulfilment operations on the upstream supply chain

The use of drop-shipping strategies, the practice where end-consumer orders are fulfilled directly from upstream suppliers upon a retailer’s request, has grown in popularity. Due in large part to the growth of online retailing and the increased focus on integrated omni-channel fulfilment, retailers continue to express the strategic urgency of drop-shipping operations. In a broader sense, the concept of drop-shipping represents a new and emerging aspect of the supply chain triad phenomenon, where a buyer contracts with a supplier to deliver services directly to the buyer’s customer. In order to more fully understand the operational nuances and upstream impacts of triadic service supply chain relationships, we adopt a qualitative research methodology to investigate suppliers in the service triad, a perspective that has been, to-date, under-researched. By exploring these issues in the context of the drop-shipping service triad, we more specifically shed light on the processes and operational challenges that suppliers face when assuming the bridge position in drop-shipping service triads. Therefore, this research extends the current drop-shipping literature by shifting the research focus away from retailers to suppliers; and hence, shifting the focus from strategic use of drop-shipping towards a more tactical/operational perspective by exploring those who carry out drop-shipping operations.     

供应链系统的动力学与复杂性研究问题综述

由于供应链的动态性和复杂性对系统性能的影响日趋明显,供应链系统的动力学和复杂性问题正在成为供应链设计、分析、优化和管理研究的一个热点。不同领域的学者一般仅关注供应链系统动力学和复杂性问题中的某些方面,而很少从更广泛的视角去观察分析这些问题及其相互联系。目前还没有就这些基本问题进行完整综述的文献报道。通过对该领域相关研究文献的分析和归纳,总结出供应链系统动力学和复杂性基本问题的框架内容,力图对供应链系统的动力学和复杂性有一个整体认识。     

Aligning business process reengineering in implementing global supply chain systems by the SCOR model

As supply chains continue to replace individual companies as the management arena for value-adding from the beginning of the twenty first century, understanding the supply chain management practices in a globalisation context becomes increasingly important. The Supply Chain Operations Reference (SCOR) Model, which was developed by the experts and practitioners of the Supply Chain Council, is a major framework for supply chain planning that features supply chain management practices and business process reengineering. Despite being an integrative guide with many merits, it only provides a ‘top-down’ approach that requires the comparative analyses of post- and pro-performance indices as a basis of business process modification. This study discusses the limitations of current SCOR analysis and provides a mapping technique—Causes/Effects, the SCOR Standard, and Mutual Solution (CESM)—for gap mapping, problem prioritisation, and business process modification in a supply chain setting. As such, it is one of the early empirical studies combining BPR and SCM disciplines. The research results can facilitate the implementation processes of multinational supply chain projects by identifying the gaps and linking them to the channel entities.     

A multi-agent architecture for reverse logistics in a green supply chain

Green supply chain issues have attracted a lot of attention in recent years with growing awareness of environmental concerns. This has drawn the considerable world-wide attention of academics and practitioners. Therefore, recycling has now become an integral component of the supply chain. Recycling of used products and the related logistics management pose a significant challenge to manufacturing industries. In order to resolve the complexity of the task, this study proposes a multi-agent architecture to handle recycling and reverse logistics issues, which have so far been neglected. It addresses the different aspects of recycling such as waste classification, recycling, logistics and reuse of products. Additionally, it also discusses how the agent communicates and acts autonomously to facilitate the efficient logistics of materials between different units. The proposed agent architecture can assist manufacturing industries in efficiently managing their green supply chain system and complex logistics issues.     

Dynamic supply chain design: a Delphi study of drivers and barriers

Supply chain management has both in academia and practice proven its important role to sustain and further develop companies’ competitive advantages. This is with initiatives that focus on cost-efficiencies and turnover improvement. During the last two decades, companies have faced complexity in their supply chains currently with increased global operations. The dynamic business environment forces companies to secure a competitive (re-) design of their supply chains. This paper seeks to advance the understanding on the drivers and barriers for such designs. In total, 39 experts (30 from industrial enterprises, 4 senior supply chain consultants and 5 supply chain management professors) have participated in a four-step Delphi study and have identified main drivers for dynamic supply chain design as being cost reduction, delivery reliability and change in demand for agility. The main barriers are identified as forecasting being too weak, supply chain complexity and product portfolio complexity. In addition, an explorative factor analysis has been carried out to identify how drivers and barriers can be grouped together. Finally, the paper compares the drivers and barriers underlining different competitive strategies.