On differences in how operations and supply chain managers approach quality management

In this research, we administered surveys to operations and supply chain managers from different companies to better understand how they approached quality management. The underlying research question was whether the increased emphasis in supply chain management in the workplace had implications for how quality management is practiced and how quality-related values are emphasised. We found that those who identified themselves as supply chain managers utilised and emphasised quality tools and values to a greater extent than those who identified themselves as operations managers. The tools emphasised by supply chain managers included benchmarking, complaint resolution, design for the environment, ERP, supplier development, focus groups, and supply chain management. The primary theoretical implication of this study is that there exists an emerging field that we can term ‘supply chain quality’. This study provides a preliminary outline of the domain of this field.     

Incentives for quality improvement efforts coordination in supply chains with partial cost allocation contract

In this paper, we consider quality improvement efforts coordination in a two-stage decentralised supply chain with a partial cost allocation contract. The supply chain consists of one supplier and one manufacturer, both of which produce defective products. Two kinds of failure cost occur within the supply chain: internal and external. The supplier and the manufacturer determine their individual quality levels to maximise their own profits. We propose a partial cost allocation contract, under which the external failure cost is allocated between the manufacturer and the supplier at different rates based on information derived from failure root cause analysis. If the quality levels of the supplier and the manufacturer are observable, we show that the partial cost allocation contract coordinates the supply chain, provided that the failure root cause analysis does not erroneously identify the manufacturer’s fault as the supplier’s, and the supplier does not take responsibility for the manufacture’s fault. In the single moral hazard model, where only the quality level of the supplier is unobservable, the optimal share rates require the supplier to take some responsibility for the manufacture’s fault. However, in the double moral hazard model, where quality levels of the supplier and the manufacturer are unobservable to each other, the optimal share rates require the supplier not to take responsibility for the manufacturer’s fault. It is noted that the root cause analysis conducted by the manufacturer may have its disadvantage in attributing the fault to the supplier when both sides are at fault. We also propose a contract based on the dual root cause analysis to reduce the supplier’s penalty cost. Numerical results illustrate that the partial cost allocation contract satisfies the fairness criterion compared with the traditional cost allocation contract.     

Literature review on disruption recovery in the supply chain*

Recent research underlines the crucial role of disruption events and recovery policies in supply chains. Despite a wealth of literature on supply chain design with disruption considerations, to the best of our knowledge there is no survey on supply chain with disruptions and recovery considerations. We analyse state-of-the-art research streams on supply chain design and planning with both disruptions and recovery considerations with the aim of relating the existing quantitative methods to empirical research. The paper structures and classifies existing research streams and application areas of different quantitative methods subject to different disruption risks and recovery measures. We identify gaps in current research and delineate future research avenues. The results of this study are twofold: operations and supply chain managers can observe which quantitative tools are available for different application areas; on the other hand, limitations and future research needs for decision-support methods in supply chain risk management domains can be identified.     

A hybrid risks-informed approach for the selection of supplier portfolio

In conventional supplier selection approaches, cost consideration is usually emphasised and it renders a vulnerable supply chain with various risks. This article aims to develop a quantitative approach for modelling both supply chain operational risks and disruption risks to support decision-making with regard to order allocation and risk mitigation. We introduce two types of risk evaluation models: value-at-risk (VaR) and conditional value-at-risk (CVaR). Specifically, VaR is used to measure operational risks caused by improper selection and operations of a supplier portfolio to the stochastic demand, which may frequently occur but result in relatively small losses to supply chains; CVaR is used to evaluate disruption risks that are less frequent and tend to cause significant damage. After incorporating risk factors into a probability-based multi-criteria optimisation model, different methods and parameters are compared and tested to determine the factors that may influence the supplier selection process. Computational examples by simulation are presented to illustrate the approach and how decision-makers make trade-offs between costs and hybrid risks.     

Developing global supply chain quality management systems

This paper presents a global supply chain quality management (SCQM) framework as an extension of the traditional supply chain operations and quality management. Three distinct groups of variables are adopted in this study to illustrate the conceptual framework: a hierarchy of design variables, a hierarchy of system variables, and a hierarchy of problem solving methods. The aim of this theoretical framework is to offer practical guidelines to global business leaders and their value chain partners. This study also involves interviews with senior executives from a multinational enterprise in Taiwan. Four major SCQM themes are identified – design for six sigma (DFSS); international standards; supply chain management (SCM); global leadership and human resource management. In this study, we also view the cycle of decision making as an integral part of any global SCQM strategy. The analytic hierarchy process (AHP) is used to develop priority indices for the following three hierarchical levels: environmental scanning, strategic choice, and tactical choice. The presented framework adopts a systems approach and ensures that quality conscious products are designed, manufactured, and distributed.     

基于供应链的企业质量管理

对如何在供应链中实施质量管理作了研究，说明了怎样将供应链管理与质量管理紧密结合，并系统地分析了在供应链整体、供应链各节点企业及供应链衔接点处应采用的质量管理方法。     

谈判能力不对称对供应商质量选择的影响分析

供应链成员的谈判能力不对称会影响供应商的质量改进投入.在谈判能力不对称情况下,建立一种供应商质量改进的决策模型,研究发现供应商的质量改进投入不能达到供应链最优水平.当供应商拥有较强谈判能力时,购买商对质量改进评价过程中存在的道德风险将降低供应商的质量改进投入;当购买商拥有较强谈判能力时,如果购买商提供给供应商长期的交易契约,质量改进投资风险率越大,供应商质量改进投入越低.经仿真比较,当供应商的初始质量较高时,供应商质量改进投入在购买商拥有较强谈判能力的情况下高于在供应商拥有较强谈判能力的情况.     

Optimal process mean and quality improvement in a supply chain model with two-part trade credit based on Taguchi loss function

The two-part trade credit policy is developed to accelerate cash inflow that can avoid bad debt risk in the earlier economic order quantity (EOQ) models allowing only one period of time for delay in payment. Taguchi loss function has proved to be a more realistic function for fitting the actual quality loss cost in economic product quantity (EPQ) model. To minimise quality loss, optimal process mean setting shifts process mean to balance the cost outside the specification limits, quality improvement applies investment to reduce process variation. Supply chain integration has been proved that it can be used to minimise the entire cost more effectively than independent EOQ or EPQ models. This paper improves the earlier studies by incorporating the above research topics that have not been simultaneously discussed before, develops a supply chain model based on the Taguchi loss function, which combines the trade strategy from the retailer’s perspective and the quality adjustments from the supplier’s perspective to maximise total supply chain profit. We find that the trade credit terms definitely affect suppliers and retailers’ optimal decisions, and numerical examples can provide decision references for supply chain managers to set a trade credit policy and control quality.     

Optimal pricing strategy for the perishable food supply chain

This research investigates the optimal pricing strategy for the perishable food supply chain. Using the setting of a two-echelon supply chain including a supplier and a retailer, we apply the game theory approach to derive the equilibriums for both a single pricing strategy and a two-stage pricing strategy. Through a comparison of the equilibriums, we explore how the two pricing strategies affect the supply chain’s decisions and supplier’s and retailer’s performance individually and collectively. The results of the analysis show that the optimal choice of pricing strategy depends on the price markdown cost and its relationship with the two critical thresholds that are determined by a combination of factors including the potential market size, the price and quality sensitivity factors, the initial quality, the unit product cost, and the quality deterioration rate.     

Measure of the bullwhip effect considering the market competition between two retailers

In order to consider the market competition, a new supply chain with one supplier and two retailers is established in this paper. Two retailers employ different AR(1) demand processes, respectively, and an order-up-to inventory policy characterises the inventory decisions. The bullwhip effect in this supply chain is measured under the moving average forecasting technique. We investigate the effects of the lead time, the span of forecast, market competition and the consistency of demand volatility on the bullwhip effect using the algebraic analysis and numerical simulation. Conclusions indicate that different factors lead to the bullwhip effect following different patterns in the supply chain. Moreover, some suggestions are present to help managers to control parameters that yield the lower bullwhip effect.     

New flexibility drivers for manufacturing,supply chain and service operations

Increasing product proliferation, customisation, competition and customer expectations, as well as supply side disruptions, pose significant challenges to firm operations. Such challenges require improved efficiency and resilience in manufacturing, service and supply chain systems. New and innovative flexibility concepts and models offer a prospective route to such operational improvements. Several emerging issues in flexibility, such as risk and uncertainty management, environmental sustainability, optimal strategies under competition, optimal operations with strategic consumer behaviours are being examined in this regard. This overview provides a concise review of these critical research issues, and discusses related papers featured in this special issue. Four major flexibility drivers are classified: disruption risks, resilience and the ripple effect in the supply chain; digitalisation, smart operations and e-supply chains; sustainability and closed-loop supply chains; and supplier integration and behavioural flexibility.     

Revealing interfaces of supply chain resilience and sustainability: a simulation study

Dynamics of structures and processes is one of the underlying challenges in supply chain management, where multiple dimensions of economic efficiency, risk management and sustainability are interconnected. One of the substantiated issues in supply chain dynamics is resilience. Resilience has a number of intersections with supply chain sustainability. This paper aims at analysing disruption propagation in the supply chain with consideration of sustainability factors in order to design resilient supply chain structure in regard to ripple effect mitigation and sustainability increase. Ripple effect in the supply chain occurs if a disruption at a supplier cannot be localised and cascades downstream impacting supply chain performance. This simulation-based study helps to identify what sustainability factors mitigate the ripple effect in the supply chain and what sustainability factors enhance this effect. The results indicate that (i) sustainable single sourcing enhances the ripple effect; (ii) facility fortification at major employers in regions mitigates the ripple effect and enhances sustainability; and (iii) a reduction in storage facilities in the supply chain downstream of a disruption-risky facility increases sustainability but causes the ripple effect.     

Supply chain risk classification: discussion and proposal

The supply chain management philosophy has often been used by organisations to achieve a competitive advantage, but it increases the vulnerability of these supply chains (SC) to certain risks. This dialogue between competitive advantage and risk generation has increased the number of studies related to the topic of ‘supply chain risk management’. Aiming to contribute to this field of research, a literature survey was conducted on 16 risk classifications, which included 56 risk types. These risk types were sorted according to existing conceptual similarities and then related to the five management processes intrinsic in a functional SC (plan, source, make, deliver and return), which are mainly advocated by the supply chain operations reference model. This literature review also highlights the lack of consensus among the surveyed authors concerning the risk types that affect a SC, a gap which this paper seeks to close by proposing a supply chain risk classification.     

Supply chain coordination with two-part tariffs under information asymmetry

Supply chain coordination literature indicates that two-part tariff contracts cannot coordinate a supply chain with a supplier and a retailer under information asymmetry, but can coordinate the channel under full information, while leaving the retailer zero profit. Motivated by the practice of Costco Business Centres, we incorporate customer heterogeneity, near-saturated retail market and asymmetric information into a stylised model. The retailer has the knowledge of customer heterogeneity while the supplier does not. The supplier, on the other hand, designs a menu of two-part tariffs for the retailer to choose from. We have found that two-part tariffs can coordinate the supply chain under asymmetric information, while leaving the retailer a positive profit. In addition, a one-size-fits-all two-part tariff can coordinate the supply chain at equilibrium, i.e. there is no need for the supplier to design different two-part tariffs for the retailer who may possess different types of information.     

Antecedents of proactive supply chain risk management – a contingency theory perspective

Since supplier insolvencies are a major source of supply chain disruptions, scholars have continuously suggested managing supply chain risk management (SCRM) proactively in order to avoid their occurrence. However, business practice seems to fail with this task. This paper investigates antecedents which foster proactive SCRM implementation from a contingency theory perspective. As a major contingency we choose past supplier insolvencies as an indicator for the level of vulnerability of organisations and investigate inter-organisational, intra-organisational, and individual antecedents. By consulting supply chain management and management accounting literature, hypotheses are developed and tested via content analysis in 63 interviews with representatives from the automotive industry. The findings demonstrate that a mechanistic management control system, a rational cognitive style and relational buyer–supplier relationships have positive impacts on proactively managing supplier insolvency risks. Furthermore, past experience with supplier insolvencies has a moderating, though not a direct, effect on proactiveness. This research suggests that a holistic risk management approach is required to proactively mitigate supplier insolvency risk.     

Quantity discount coordination for allocation of purchase orders in supply chains with multiple suppliers

Studies about supply chain coordination have emphasised maximising the profit of the overall supply chain, but the profit changes of individual members in the supply chain have often been overlooked. It has been shown that profit increment of the whole supply chain may not be beneficial for every individual member. Therefore, the use of quantity discounts to achieve the coordination of a supply chain is discussed in this article. A two-echelon selling system with a single buyer and multiple suppliers is considered to enhance profitability for both sides at the same time. An acceptable quantity discount condition for both the buyer and the suppliers to determine an appropriate order quantity allocation to produce more profits in the supply chain is proposed. Furthermore, the profit distribution between the buyer and each supplier is studied. Finally, the results of the numerical application show that the buyer should focus on managing the procurement costs to decrease the acquiring costs, and the suppliers should focus on the fixed costs of management to reduce the production costs in machine operations.     

Mapping the future of supply chain management: a Delphi study

Supply chain management, a field that developed from business practice and research, is undergoing a major transformation. It is changing from tactical in nature (where the major focus is on cost and delivery) to a field that is strategic in nature. However, the future issues and challenges facing managers and executives are just now becoming understood. This paper reports these issues by drawing on the findings generated by a three-phase study consisting of a literature review, a two-round Delphi study, and a workshop. Unique in this Delphi study is that it brings together leading practitioners in supply chain management with leading supply chain management researchers. The findings show that while the focus of the current tactical supply chain view is relatively limited to issues of delivery, risk, and leadership, the supply chain view of the future (i.e., five years from now) is more complex and demanding. The findings also show that there is generally no difference between researchers and practitioners in terms of how they view the issues. Finally, the study uncovers major obstacles that must be resolved before the strategic potential of future-state supply chains can be realised.     

Effects of managerial ties and trust on supply chain information sharing and supplier opportunism

Managerial ties and trust are important factors in facilitating collaboration and reducing opportunistic behaviour. There is, however, a lack of empirical evidence on how these relational factors influence the sharing of information among supply chain partners. For example, do stronger managerial ties help to improve supply chain information sharing (SCIS) and reduce supplier opportunism? To what extent SCIS is influenced by managerial ties and trust? How do managerial ties interact with trust in influencing SCIS? Using data from 272 Chinese manufacturers, this paper examines the impact of managerial ties and trust on SCIS and supplier opportunism. The results show that, through trust managerial ties can significantly influence the extent of information sharing and the quality of the information shared. Managerial ties also have a direct impact on the extent of information sharing, but not on the quality of the information shared. The main implication for management practice is that the quality of the information shared – rather than the extent of information sharing – should be seen as the main leverage in reducing supplier opportunism.     

The impact of total quality management on supply chain management and firm's supply performance

This research investigates the relationships among total quality management practices (TQMP), supply chain management practices (SCMP) and firm's supply performance (FSP) in the automotive industry in Thailand. The measurement instruments for SCMP, TQMP and FSP were developed based on an extensive literature review and verified by experts, pilot test and various statistical techniques to ensure reliability and validity in structural equation modeling constructs. The hypothesized model was tested through a path analysis. Qualitative case studies of two large first-tier automotive suppliers were conducted to obtain more in-depth information. We found that the set of SCMP, TQMP and FSP measures are reliable and valid for Thailand's automotive industry. TQMP not only has a significant direct positive impact on SCMP and on FSP but also a significant indirect positive impact on FSP through SCMP.