An empirical investigation of mobile ticketing service adoption in public transportation

In this paper, we present results from a study of mobile ticketing service adoption in public transportation. The theoretical background of the study is based on technology adoption and trust theories, which are augmented with concepts of mobile use context and mobility. Our empirical findings from analyses of a survey data suggest that compatibility of the mobile ticketing service with consumer behavior is a major determinant of adoption. Mobility and contextual factors, including budget constraints, availability of other alternatives, and time pressure in the service use situation were also found to have a strong effect on the adoption decision. Our findings suggest that contextual and mobile service-specific features are important determinants of mobile service adoption and should thus be integrated into the traditional adoption models.     

The impact of e-retail characteristics on initiating mobile retail services: A modular innovation perspective

The rise and challenges of m-commerce have led to an urgent need to examine how firms adopt the emerging sales channel. Early studies mainly discussed the differences between e-commerce and m-commerce. Our study shows the modular innovation from e-retailing to m-retailing, which changes the core component of service delivery but keeps the operations intact, provides more opportunities for well-entrenched firms. Using a dataset of e-retailers, we find e-retail characteristics have an impact on firm's migration to the mobile domain. Firms with online service competencies, economies of scale, and physical outlets are more inclined to exploit opportunities provided by mobile technologies.     

Exploring consumer adoption of mobile payments – A qualitative study

This paper presents a qualitative study on consumer adoption of mobile payments. The findings suggest that the relative advantage of mobile payments is different from that specified in adoption theories and include independence of time and place, availability, possibilities for remote payments, and queue avoidance. Furthermore, the adoption of mobile payments was found to be dynamic, depending on certain situational factors such as a lack of other payment methods or urgency. Several other barriers to adoption were also identified, including premium pricing, complexity, a lack of critical mass, and perceived risks. The findings provide foundation for an enhanced theory on mobile payment adoption and for the practical development of mobile payment services.     

Exploring the impact of use context on mobile hedonic services adoption: An empirical study on mobile gaming in China

Unlike traditional technologies, the use of mobile technology is exposed to shifting use contexts. Use context has frequently been described as an important factor influencing the adoption of mobile innovations. However, empirical evidence about the impact of use context is limited. This paper investigated the effect of use context on the formation of users’ perceptions of mobile hedonic services by using mobile gaming as an example. Through the employment of structural equation modelling technology, an adoption model of mobile gaming is proposed and assessed based on results from 267 questionnaires. The results show that use context is the strongest predictor of mobile game adoption. It directly or indirectly affects all different perceptions of mobile gaming in significant ways, including perceived ease of use, perceived usefulness, perceived enjoyment, cognitive concentration, attitude and behavioral intention. Additionally, perceived usefulness, perceived enjoyment and cognitive concentration all have a positive influence on the attitudinal variables of mobile game acceptance. We concluded that the formation of people’s perceptions about mobile gaming is conditional and based on the special consideration of certain use contexts. Both theoretical and practical implications are discussed.     

An empirical examination of factors influencing the intention to use mobile payment

With recent advances in mobile technologies, mobile commerce is having an increasingly profound impact on our daily lives, and beginning to offer interesting and advantageous new services. In particular, the mobile payment (m-payment) system has emerged, enabling users to pay for goods and services using their mobile devices (especially mobile phones) wherever they go. Mobile payment is anticipated to enjoy a bright future.     

Determinants of users’ intention to adopt wireless technology: An empirical study by integrating TTF with TAM

This paper reported the results of a survey study and provided evidences of empirically testing a model that integrates both technology acceptance model (TAM) and task-technology fit (TTF) model in understanding the determinants of users’ intention to use wireless technology in organizations. Questionnaires were distributed to organizations that bring mobile commerce into practice through the wireless handheld devices. The results indicated that both technology acceptance model and task-technology fit model are robust models by themselves. First, both perceived usefulness and ease of use significantly influence users’ behavior intention to utilize wireless technology. Perceived ease of use has significant effect on perceived usefulness. Second, characteristics of technology and task significantly predict the fit between these two constructs. Significant effect of characteristics of technology on perceived ease of use and usefulness were observed. Finally, significant relationships between TAM and TTF model were also observed. Task-technology fit is a significant direct predictor of technology adoption intention. Overall, users’ intention to adopt wireless technology in organizations was determined directly by fit between characteristics of task and technology as well as users’ perceived ease of use and usefulness.     

B2C web site quality and emotions during online shopping episodes: An empirical study

This paper explores the impact of the quality of a web site on the cognitive process leading to consumers’ emotions—considered as direct antecedents to shopping behaviors and operationalized as mental states of readiness arising from the appraisal of events. A parsimonious theoretical model was defined and tested with data collected from 215 web-shopping episodes during which consumers were shopping for low-touch products. Analysis of the results showed that web site quality had a positive impact on the cognitive appraisal of situational state, which in turn influenced five of the six emotions of the proposed model: liking, joy, pride, dislike, and frustration. Results also showed that a substantial number of shoppers experienced intensively the emotions of liking and joy. Moreover, this paper highlights several implications that could help managers and webmasters improve the quality of their web sites.     

An empirical study on trust in mobile banking: A developing country perspective

Trust is essential for Mobile Banking (MB) adoption and usage. MB technology has the potential to improve people's quality of life and to bring efficiency to banks. In this paper, MB trust was addressed in Brazil, a developing country that has an enormous potential for expansion of banking services. We used Confirmatory Factor Analysis and Structural Equation Modeling to analyze the database, which was composed of 1077 questionnaires. In this study sample, determinants of trust had similar behavior when compared to determinants of trust previously pointed out in the literature. Our discussion indicated a kind of information asymmetry that could be mitigated in order to build trust in MB and promote its adoption. However, we observed a negative relationship between trust in MB and undergraduate course area (dummy variable for undergraduate courses in technology). The inclusion and analysis of this new variable, especially in developing countries, may contribute with the literature on MB adoption.     

A meta-analysis of mobile commerce adoption and the moderating effect of culture

This research aims to discover the general factors that influence mobile commerce adoption. A meta-analysis of previous empirical studies on individuals’ mobile commerce adoption behavior was conducted and the proposed mobile commerce adoption model was tested using structural equation modeling. Furthermore, moderator analysis was carried out using partition tests by dividing context into subgroups of eastern and western culture, to investigate the moderating effect of culture. Results confirm the proposed model, and moderator analysis indicates that culture does have specific moderating effects on mobile commerce adoption. The findings of this paper will yield theoretical and managerial implications for the future.     

An empirical analysis of energy consumption of cross-platform frameworks for mobile development

The increasing fragmentation of mobile devices market has created the problem of supporting all the possible mobile platforms to reach the highest number of potential users. One possible solution is to use cross-platform frameworks, that let develop only one application that is then deployed to all the supported target platforms. Currently available cross-platform frameworks follow different approaches to deploy the final application, and all of them has pros and cons. In this paper, we evaluate and compare together the current frameworks for cross-platform mobile development considering one of the most important aspect when dealing with mobile devices: energy consumption. Our analysis shows and measure how the adoption of cross-platform frameworks impacts energy consumption with respect to the native mobile development, identifies which are the most consuming tasks, and tries to define a final rank among all the different approaches. Moreover, we highlight future development necessary to improve performances of cross-platform frameworks to reach native development performances.     

Identifying the ideal fit between mobile work and mobile work support

The rapid growth in the use of wireless communication and portable devices has created a potential for a variety of mobile work support. However, few studies have explored the nature of mobile work, examined the needs for its support, and identified the appropriate support for various kinds of work in mobile contexts. In our study, a mobile task model was proposed and tested, including three dimensions: mobility, location dependency, and time criticality. Four context-related mobile work support functions were examined: location tracking, navigation, notification, and online job dispatching. In the light of task-technology fit theory and attitude/behavioral theory, we proposed a research model for the fit between task characteristics and the four mobile work support functions. The ideal fit was analyzed on the basis of empirical data collected from a sample of mobile knowledge and field workers. Our study resulted in a theoretical contribution to task/technology fit theory in the context of mobile work support, and suggested guidelines for the development and use of mobile work support systems.     

Mobile communities: How viable are their business models? An exemplary investigation of the leisure industry

Communities (especially Virtual Communities) of Interest have been the focus of substantial discussion in academic literature. This paper addresses Communities of Interest within the leisure industry and discusses possible business models for the parties operating the platform. The described community platform is an innovative value added service concept for a mobile coordination support for individuals—A Mobile Community Support System. In this paper we extend the discussion about mobile communities to hybrid communities. The communities are hybrid in two ways: they use two different access channels, the Web and mobile devices, and they are built on real-world leisure communities that constitute themselves in the form of buddy lists in the virtual world of an ICT supported platform. We briefly depict the state of the art of IT in the leisure industry and describe the empirical aspects of the project objectives of the MCOR (Mobile Community Online Reservation) system. We conclude with some final remarks about design considerations and a blueprint for future research. Felix Hampe holds a chair for Corporate Communication Systems and is Director of the Institute for IS Research at the Faculty of Informatics of the University of Koblenz-Landau in Germany. He studied at the Free University of Berlin and worked later for the University of Bielefeld and the Philipps-University of Marburg prior to his appointment to Koblenz. In 2004/2005, he spent one year as a visiting professor at the University of South Australia, School of Computer and Information Systems. Beside his research interest in application aspects of communication systems, Professor Hampe started very early research in the area of mobile applications and especially mobile commerce. He was cofounder and board member of the Mobile Application Research Center (MARC), a German network for joint research on mobile business. Professor Hampe authored several international conference articles in the area and served for many international conferences.     

Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model

Understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. This study explores the effects of service quality and justice on customer satisfaction, which, in turn, affects continuance intention of mobile services. Service quality, justice and customer satisfaction were measured by multiple dimensions. A research model was developed based on this multidimensional approach and was empirically examined with data collected from about one thousand users of mobile value-added services in China. Results show that all three dimensions of service quality (interaction quality, environment quality and outcome quality) have significant and positive effects on cumulative satisfaction while only one dimension of service quality (interaction quality) has a significant and positive effect on transaction-specific satisfaction. Besides procedural justice, the other two dimensions of justice (distributive justice and interactional justice) significantly influence both transaction-specific satisfaction and cumulative satisfaction. Furthermore, both types of customer satisfaction have significant and positive effects on continuance intention. Implications for research and practice are discussed.     

Understanding the interplay of social commerce affordances and swift guanxi: An empirical study

Prior studies highlight consumer behavior in social commerce from the perspective of relational exchange, while culture-driven aspects have been neglected. Given cultural uniqueness in China, this study develops a research model to explore the effects of key social commerce affordances on swift guanxi dimensions and subsequent purchase intention. Data from 450 agricultural product consumers in social commerce were used in PLS analysis for testing the proposed research model. The results indicate that interactivity, stickiness, and word of mouth exert positive effects on mutual understanding, reciprocal favor, and relationship harmony, to various degrees. In turn, swift guanxi dimensions are determinants of consumers’ purchase intention in social commerce.     

The perceptions towards mobile services: an empirical analysis of the role of use facilitators

The adoption patterns for new technology such as mobile services are essential to understand for developing them further. Hence, it is important to study how willing people are to try new mobile services and do variables, which facilitate the use of the services have an effect on the consumers’ perceptions of the services and their adoption readiness. This study analyses how the familiarity of mobile devices, the time the services are initially used and users’ technology skills affect the initial mobile service usage experience and the likelihood of continuous usage. The results show that the duration of the use does not effect consumers’ perceptions about mobile services, but familiarity of the device and user skills have an impact on the perceptions of the services.     

An empirical study examining the perceptions and behaviours of security-conscious users of mobile authentication

The purpose of this study is to better understand, from an explorative qualitative perspective, the motivations and practices of highly security-conscious users of mobile authentication, and their underlying mental models of those behaviours. Mobile authentication studies have largely overlooked the mindset of these users in the upper bound of security experience, who have considered their behaviour in terms of detailed knowledge of mobile authentication risk. Twenty IT professionals who self-identified as security-conscious mobile device users, many with decades of intensive security-specific experience, were interviewed for this study regarding their opinions and experiences with mobile device authentication and security. These users described usability and situational impairment issues, as well as a deep concern for their identity and data security arising from highly contextual combinations of distrust towards underlying technologies and situational risk. Derived implications for development of security methods adapted to these informed perspectives are discussed and will be the basis for follow-on research comparing these findings with everyday users.     

Do size and structure matter to mobile users? An empirical study of the effects of screen size, information structure, and task complexity on user activities with standard web phones

The small screens of mobile Internet devices, combined with the increasing complexity of mobile tasks, create a serious obstacle to usability in the mobile Internet. One way to circumvent the obstacle is to organize an information structure with efficient depth/breadth trade-offs. A controlled lab experiment was conducted to investigate how screen size and information structure affect user behaviours and perceptions. The moderating effects of task complexity on the relationship between screen size/information structure and user navigation/perceptions were also investigated. Study results indicate that both information structure and screen size significantly affect the navigation behaviour and perceptions of mobile Internet users. Task complexity was also found to heighten the influence of information structure on user behaviour and perceptions. The paper ends with a discussion of theoretical and practical implications, among them a key implication for mobile Internet businesses: for corporate intranet systems as well as m-commerce transaction systems, the horizontal depth of information structures should be adapted to task complexity and anticipated screen size.     

Dynamic replication and synchronization of web services for high availability in mobile ad-hoc networks

Web services are gaining high popularity and importance on mobile devices. Connected to ad-hoc networks, they provide the possibility to establish spontaneously even complex service-based workflows and architectures. However, usually these architectures are only as stable and reliable as the underlying network infrastructure. Since topologies of mobile ad-hoc networks behave unpredictably, dependability within them can be only achieved with a dynamic replication mechanism. In this paper we present a highly flexible solution for replication and synchronization of stateful Web services and discuss the behavior of the implemented prototype in large-scale simulations.     

Mobile payment services adoption across time: An empirical study of the effects of behavioral beliefs, social influences, and personal traits

Mobile payment is an emerging and important application of mobile commerce. The adoption and use of mobile payment services are critical for both service providers and investors to profit from such an innovation. The present study attempts to identify the determinants of pre-adoption of mobile payment services and explore the temporal evolution of these determinants across the pre-adoption and post-adoption stages from a holistic perspective including behavioral beliefs, social influences, and personal traits. A research model that reflects the characteristics and usage contexts of mobile payment services is developed and empirically tested by using structural equation modeling on datasets consisting of 483 potential adopters and 156 current users of a mobile payment service in China. Our findings show that behavioral beliefs in combination with social influences and personal traits are all important determinants for mobile payment services adoption and use, but their impacts on behavioral intention do vary across in different stages. Theoretical and practical implications of the findings are presented.     

An empirical investigation into the effects of web search characteristics on decisions associated with impression formation

It is now common knowledge that information on the World Wide Web is used by people to acquire facts before making decisions—a key activity being forming impressions about other people. Given this, an interesting question arises as to whether and how such impressions may be biased by the characteristics of the information source itself. For instance, in the case of search results about a person, do the quantity and order of results affect the impression formed about the person in question? The question takes on significance considering that these factors may affect decisions of considerable importance and tangible consequence such as those regarding employment, for example, and at the same time, such factors are largely outside the control of the individuals affected. In this paper we refer to searchable digital information about a person on the Web as ePersona, and the impression formed about the person based on the perception as ePerception. Using Web search results, we studied the impacts of order and quantity of results on ePerception using an experiment. Our findings suggest that the order or ranking of results about a search target impacts the impression formed about that target. We also found that the quantity of search results alone does not seem to impact the impression formed.