‘It''s just like you talk to a friend’ relational agents for older adults

Relational agents—computational artifacts designed to build and maintain long-term social–emotional relationships with users—may provide an effective interface modality for older adults. This is especially true when the agents use simulated face-to-face conversation as the primary communication medium, and for applications in which repeated interactions over long time periods are required, such as in health behavior change. In this article, we discuss the design of a relational agent for older adults that plays the role of an exercise advisor, and report on the results of a longitudinal study involving 21 adults aged 62–84, half of whom interacted with the agent daily for 2 months in their homes and half who served as a standard-of-care control. Results indicate the agent was accepted and liked, and was significantly more efficacious at increasing physical activity (daily steps walked) than the control.     

Response to ‘Comments on: A cohesion measure for object‐oriented classes’

Indicating that CBMC does not satisfy the monotonic property in terms of the number of interactions, Xu and Zhou proposed an augmented definition of CBMC by adopting cut set instead of glue methods. The augmented CBMC clearly satisfies the monotonic property. However, CBMC is designed to overcome the problem with respect to the number of interactions and, therefore, focuses on the interaction pattern, especially, member connectivity. Consequently, it does not make sense to mention the monotonic property of CBMC with respect to interaction number. Moreover, the notion of glue methods allows several interpretations on the design quality of a class. However, that meaningful interpretation is not possible for the augmented definition due to the removal of the notion of glue methods. Copyright © 2001 John Wiley & Sons, Ltd.     

Avoiding the uncanny valley: robot appearance,personality and consistency of behavior in an attention-seeking home scenario for a robot companion

This article presents the results of video-based Human Robot Interaction (HRI) trials which investigated people’s perceptions of different robot appearances and associated attention-seeking features and behaviors displayed by robots with different appearance and behaviors. The HRI trials studied the participants’ preferences for various features of robot appearance and behavior, as well as their personality attributions towards the robots compared to their own personalities. Overall, participants tended to prefer robots with more human-like appearance and attributes. However, systematic individual differences in the dynamic appearance ratings are not consistent with a universal effect. Introverts and participants with lower emotional stability tended to prefer the mechanical looking appearance to a greater degree than other participants. It is also shown that it is possible to rate individual elements of a particular robot’s behavior and then assess the contribution, or otherwise, of that element to the overall perception of the robot by people. Relating participants’ dynamic appearance ratings of individual robots to independent static appearance ratings provided evidence that could be taken to support a portion of the left hand side of Mori’s theoretically proposed ‘uncanny valley’ diagram. Suggestions for future work are outlined.

Design and development of a semi‐autonomous agricultural vineyard sprayer: Human–robot interaction aspects

This article presents the design aspects and development processes to transform a general‐purpose mobile robotic platform into a semi‐autonomous agricultural robot sprayer focusing on user interfaces for teleoperation. The hardware and the software modules that must be installed onto the system are described, with particular emphasis on human–robot interaction. Details of the technology are given focusing on the user interface aspects. Two laboratory experiments and two studies in the field to evaluate the usability of the user interface provide evidence for the increased usability of a prototype robotic system. Specifically, the study aimed to empirically evaluate the type of target selection input device mouse and digital pen outperformed Wiimote in terms of usability. A field experiment evaluated the effect of three design factors: (a) type of screen output, (b) number of views, (c) type of robot control input device. Results showed that participants were significantly more effective but less efficient when they had multiple views, than when they had a single view. PC keyboard was also found to significantly outperform PS3 gamepad in terms of interaction efficiency and perceived usability. Heuristic evaluations of different user interfaces were also performed using research‐based HRI heuristics. Finally, a study on participants’ overall user experience found that the system was evaluated positively on the User Experience Questionnaire scales.     

Effect of self-representation of interaction history by the robot on perceptions of mind and positive relationship: a case study on a home-use robot

A question in research is concerning the most important factors for increasing the motivation of a human to continue interacting with an interactional robot. Previous studies have argued that the perceptions of mind and interactability of the robot by the interacting human are essential factors. However, ways of improving such perceptions have not sufficiently investigated. In this study, we focused on the case of a home-use interactional robot and investigated ways to improve such perceptions. We proposed the perceived interaction history of the robot to be another essential factor and hypothesized that adding this factor can promote the perceptions of mind and positive relationship. We conducted a human–robot interaction experiment with 32 human subjects, and the experimental results verified our hypothesis.     

Path-based approach to integrated planning and control for robotic systems: A path-based approach provides an analytical integration of robot planning and control. As a result, the task level control can be achieved, and the system is capable of coping with unexpected or uncertain events

Our newly developed event-based planning and control theory is applied to robotic systems. It Introduces a suitable action or motion reference variable other than time, but directly related to the desired and measurable systems output, called event. Here the event is the length of the path tracked by a robot. It enables the construction of an integrated planning and control system where planning becomes a real-time closed-loop process. The path-based integration planning and control scheme is exemplified by a single-arm tracking problem. Time and energy optimal motion plans combined with nonlinear feedback control are derived in closed form. To the best of our knowledge, this closed-form solution was not obtained before. The equivalence of path-based and time-based representations of nonlinear feedback control is shown, and an overall system stability criterion has also been obtained. The application of event-based integrated planning and control provides the robotic systems the capability to cope with unexpected and uncertain events in real time, without the need for replanning. The theoretical results are illustrated and verified by experiments.     

Computerization of school administration: impact on the principal’s role—a case study

Changes in the principal’s role, resulting from the computerization of a high-school’s instruction-administration subsystem (i.e. a significant technological change), occurred in six major categories: accountability, instruction evaluation, supervision, feedback, frequency of meetings, and shared decision-making. The principal’s interrelations with department heads, homeroom teachers and teachers, tightened significantly. The principal’s interrelations with the school computer administrator (a new role created as a result of the introduction of a school management information system), were found to be tight and on a daily basis. The results of this research might have significant theoretical and practical implications. They should be related to SMIS impact on schooling in general and on the principal’s role in particular.     

Educational affordances of PDAs: A study of a teacher’s exploration of this technology

This paper reports on a case study of a teacher from a technical education institution who explored the educational affordances of PDA technology over a period of six months. Based on this teacher’s perspectives, the study was designed to inform our own understanding of educational affordances of this new and emerging technology. Understanding of educational affordances is important in the context of planning a suitable intervention to support pedagogically effective integration of PDA technology. The study explicated a set of five affordances of PDA technology: as a multimedia-access tool, connectivity tool, capture tool, representational tool and analytical tool. We call on further research to expand this set into a more comprehensive collage of educational affordances of PDA technology.     

Interactive lounge: an interdisciplinary approach to the design of a gestural interaction device

Among the many new opportunities that digital technologies are enabling are an increased capacity for viewers to interact not only with the program content, but with an increasingly wide array of other digital applications. Within this context this project has developed a new interaction device (incorporating gestural platform technology) and user interfaces to facilitate interactive access to digital media in a lounge room setting. This paper provides an overview of an interdisciplinary design process applied by Australasian CRC for Interaction Design (ACID) researchers—in order to develop the device and present in detail its unique features.     

The Internet’s impact on sexuality: A critical review of 15 years of research

The body of empirical research on Internet sexuality has grown steadily since 1993. The following paper provides an overview of the current state of research in this field in its full thematic breadth, addressing six areas of online sexuality: Pornography, sex shops, sex work, sex education, sex contacts, and sexual subcultures. Key research results are presented concerning Internet sexuality’s forms of manifestation, participant groups, opportunities, and risks. This paper shows that sexually related online activities have become routine in recent years for large segments of the population in the Western world. Internet sexuality also takes somewhat different forms based on the age, gender, and sexual orientation of the individual. Academic studies to date have focused overwhelmingly on the possible negative effects of Internet sexuality. By contrast, little research has been conducted on potential benefits. Consequently, a surprising number of gaps are evident in the scholarship on Internet sexuality.     

Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank

The widespread usage of technology for service provision to customers has created a new and challenging environment for the design of interactive systems, with the emergence of technology enabled multi-channel services. Requirements engineers involved in the design of such service systems must actively work together with interaction designers and service managers to better integrate customer service experience and technology components, requiring unifying methods and tools within the emerging field of service science management and engineering. This paper proposes the service experience blueprint (SEB), a multidisciplinary method for the design of technology enabled multi-channel service systems and illustrates its application in two examples of redesign of banking services that involved an extensive study with more than 4,000 bank customers. The SEB method is based on concepts and tools from RE and interaction design, such as goal-oriented analysis and conceptual modeling, but also uses methods developed in the service and marketing fields, such as service blueprinting. SEB brings marketing research methods to the requirements process, as they can provide a useful contribution for the elicitation of customer experience requirements in service environments. By bringing together goal-oriented modeling and use case modeling from requirements engineering, with service blueprinting from service design, the SEB method contributes to creating a shared understanding and a unifying language to better support the design of new technology enabled multi-channel service systems, where technology and service issues are deeply intertwined.     

Adding a strategic edge to human factors/ergonomics: Principles for the management of uncertainty as cornerstones for system design

It is frequently lamented that human factors and ergonomics knowledge does not receive the attention and consideration that it deserves. In this paper I argue that in order to change this situation human factors/ergonomics based system design needs to be positioned as a strategic task within a conceptual framework that incorporates both business and design concerns. The management of uncertainty is presented as a viable candidate for such a framework. A case is described where human factors/ergonomics experts in a railway company have used the management of uncertainty perspective to address strategic concerns at firm level. Furthermore, system design is discussed in view of the relationship between organization and technology more broadly. System designers need to be supported in better understanding this relationship in order to cope with the uncertainties this relationship brings to the design process itself. Finally, the emphasis on uncertainty embedded in the recent surge of introducing risk management across all business sectors is suggested as another opportunity for bringing human factors and ergonomics expertise to the fore.     

Comments on ‘A cohesion measure for object‐oriented classes’ by Heung Seok Chae,Yong Rae Kwon and Doo Hwan Bae (Softw. Pract. Exper. 2000; 30:1405–1431)

Although H. S. Chae's class cohesion measure considers not only the number of interactions, but also the patterns of the interactions among the constitute members of a class (which overcomes the limitations of previous class cohesion measures) it, however, only partly considers the patterns of interactions, and might cause the measuring results to be inconsistent with intuition in some cases. This paper discusses the demerits and proposes constructive amendments to Chae's cohesion measure. Copyright © 2001 John Wiley & Sons, Ltd.     

A comparison of machine learning techniques with a qualitative response model for auditor’s going concern reporting

Audit reports can take the form of a non-going concern (clean) report or Going concern (financial distress) report. If a firm is facing going concern uncertainty problems the auditor has a further choice of issuing two types of audit reports, namely the modified report or the disclaimer report. The issuance of the wrong type of report can have consequences for the auditor. Prior studies have developed models in an attempt to predict the type of audit report that should be issued to clients. However, all these studies, without exception, focused on the decision whether to issue a non-going concern report or a going concern report. The present study extends this area of research by comparing three predictive models that can help facilitate the decision on the type of going concern report that should be issued. Two of the predictive models are on based machine learning techniques (Artificial Neural Networks and Expert Systems) while the third is a qualitative model (Multiple Discriminant Analysis). The validity of the models are tested by comparing their predictive ability of the type of audit report which should be issued to the client. The results of the study indicate that the artificial neural network model has a superior predictive ability in determining the type of going concern audit report that should be issued to the client.     

A user-centred approach for designing driving support systems: the case of collision avoidance

The work described in this paper is focused on an approach for implementing in real working contexts the guidelines of user-centred design contained in formal standards and in many research studies. The application concerns the EUCLIDE project (enhanced human–machine interface for on vehicle integrated driving support system), which aimed at developing a driving support system to avoid collisions with obstacles in reduced visibility conditions. The design of the system followed a user-centred approach which started by identifying the model of cognition to be applied throughout the whole design process. The definition of the warning strategies of the system was firstly analysed with the aim to achieve the highest balance between a totally supportive system and a non-disturbing system. Then an initial set of design solutions for the human–machine interface was tested in a static driving simulator. A second set of possible interfaces was evaluated in a dynamic simulator before developing a final design. This solution was implemented in two real vehicles and tested in real traffic situations. This paper describes the whole design process and concentrates on the final step of “in-vehicle” integration process. The road tests performed at the end of the whole process are discussed in detail focusing on the safety implications associated with the design solution finally selected and implemented.

Author's reply to comment on: A finite difference scheme for the incompressible advection-diffusion equation

A method of transforming the basic relationships of a flat quadrilateral strain membrane element in the local system into those of a warped quadrilateral strain membrane element in the global system is presented. This procedure removes the finite element modelling restrictions associated with flat quadrilaterals.     

Applying the Practical Inquiry Model to investigate the quality of students’ online discourse in an information ethics course based on Bloom’s teaching goal and Bird’s 3C model

The goal of this study is to better understand how the study participants’ cognitive discourse is displayed in their learning transaction in an asynchronous, text-based conferencing environment based on Garrison’s Practical Inquiry Model (2001). The authors designed an online information ethics course based on Bloom’s taxonomy of educational objectives and Bird’s 3C model (Content–Construction–Consolidation). The content analyzed included the participants’ message posts, the quality of the dialogue and the scaffolding strategies for mentoring used by group leaders and teachers.