Misery rarely gets company: The influence of emotional bandwidth on supportive communication on Facebook

This study introduces the concept of emotional bandwidth to describe a communicator’s ability to use technological features to disclose personal affect online. Strategic use of emotional bandwidth was expected to correspond with interpersonal rewards, specifically the willingness of others to provide social support. Participants (N = 84) viewed hypothetical Facebook profiles that contained manipulated levels of emotional bandwidth and were asked how much support they would provide to the person in the profile. Participants who viewed profiles portraying high emotional bandwidth were less willing to provide social support; however, this finding was qualified by personal qualities. Females, people who perceived a sense of community, and people who had a preference for online social interaction indicated a greater willingness to provide support in the high emotional bandwidth condition. Implications for designing affective affordances in technologies and their psychological effects are discussed.     

Investigating Modern‐Day Talaria: Mobile Phones and the Mobility‐Impaired in Singapore

Revisiting the medical and social models of disability, this study adopted the integrated biopsychosocial approach to examine experiences of 25 mobility‐impaired respondents in Singapore with using mobile phones. We found that mobile phones provided respondents a greater degree of mobility, a sense of control, and opportunities to escape the stigma of disability, thus challenging the boundaries between the able‐bodied and the disabled. Mobile phone appropriation allowed the management of personal identities and social networks, leading to a sense of empowerment. However, mobile phone usage might act as a double‐edged sword for disabled people, creating mobile dependencies and a spatial narrowing of social connections. Theoretical and practical implications are discussed.     

Five facets of social presence in online distance education

Social presence in online learning environments refers to the degree to which a learner feels personally connected with other students and the instructor in an online learning community. Based on a 19 item Online Social Presence Questionnaire (OSPQ) given to college students in two different online learning courses, a series of exploratory and confirmatory factor analyses consistently revealed five factors representing facets of social presence in online learning environments: social respect (e.g. receiving timely responses), social sharing (e.g., sharing information or expressing beliefs), open mind (e.g., expressing agreement or receiving positive feedback), social identity (e.g., being called by name), and intimacy (e.g., sharing personal experiences). Together, the five factors accounted for 58% of the variance and were based on 19 items. Although much previous research focuses on cognitive aspects of learning in online environments, understanding the role of the learner’s sense of presence may be particularly important in distance learning situations in which students and the instructor are physically separated.     

Social interaction in online support groups: Preference for online social interaction over offline social interaction

The purpose of the current study was to identify potential factors leading to preference for social interaction in online support groups (OSGs) over offline interaction. By identifying such factors, the current study advances understanding of the way patients use the Internet as a supportive resource and integrate support from offline and online relationships. An online survey was conducted with current users of health-related OSGs (N = 158). Findings show that those who were dissatisfied with the support they received from their current offline contacts were more likely to prefer social interaction in OSGs. Such a preference was prominent among those who built deeper social relationships in OSGs. Results suggest that some people develop a preference for social interaction in OSGs over offline interaction and use computer-mediated relationships as a possible alternative to offline support networks. Healthcare professionals and users as well as designers of OSGs must acknowledge the limits of online support and caution against the possibility of developing excessive reliance on online support resources.     

Online Support Groups for Depression in China: Culturally Shaped Interactions and Motivations

Online support groups have drawn considerable attention from scholars in the past decades. While prior research has explored the interactions and motivations of users, we know relatively little about how culture shapes the way people use and understand online support groups. Drawing on ethnographic research in a Chinese online depression community, we examine how online support groups function in the context of Chinese culture for people with depression. Through online observations and interviews, we uncover the unique interactions among users in this online support group, such as peer diagnosis, peer therapy, and public journaling. These activities were intertwined with Chinese cultural values and the scarcity of mental health resources in China. We also show that online support groups play an important role in fostering individual empowerment and improving public understanding of depression in China. This paper provides insights into the interweaving of culture and online health community use and contributes to a context-rich understanding of online support groups.     

Differences in intrapersonal and interactional empowerment between lurkers and posters in health-related online support communities

Participation in health-related online support communities plays an important role in the psychological empowerment of people who are faced with health problems. Research has suggested that important differences exist in terms of psychological empowerment depending on the form and intensity of participation in such domains by showing that users who contribute to health-related online support communities by posting messages (posters) generally experience greater benefits in terms of intrapersonal empowerment, compared to participants who only read messages (lurkers). However, as yet, very little is known about how the often-neglected interactional aspect of psychological empowerment is associated with participation in these online domains. Thus, the aim of this study was to explore how different forms and intensity of participation in health-related online support communities are associated with both dimensions of psychological empowerment. Drawing on a nonprobability sample of 616 participants in two health-related online support communities, the analysis of the data, obtained with an online questionnaire, revealed that posters scored significantly higher in degree of interactional empowerment than lurkers, whereas no difference was observed in terms of intrapersonal empowerment. In addition, high posting frequency was significantly associated with a high level of interactional empowerment but not intrapersonal empowerment. The study suggests that to better understand the empowering potential of participation for users of health-related online support communities, it is important to distinguish not only between various forms of participation but also between different aspects of psychological empowerment.     

Adolescents' privacy concerns and information disclosure online: The role of parents and the Internet

This study investigated the role of parents and the Internet in adolescents' online privacy concerns and information disclosing behaviors. Specifically, instructive and restrictive parental mediation, adolescents' self-disclosure to parents about their Internet experiences, time spent on the Internet, and participation in online communication activities were examined as factors that may impact adolescents' concerns about online privacy, willingness to disclose personally identifiable information, and actual disclosure of personal information online. A survey conducted in Singapore with 746 adolescents aged 12–18 revealed that instructive parental mediation based on parent-adolescent communication was more effective than restrictive parental mediation based on rule-making and controlling in reducing information disclosure among adolescents. Adolescents' self-disclosure to parents about their Internet experiences was found to be positively associated with their privacy concerns but did not foster privacy protection behaviors. While online chatting had a positive relationship with privacy concerns, excessive use of the Internet and frequent participation in social networking and online gaming resulted in increased information disclosure.     

SOS on SNS: Adolescent distress on social network sites

Psychological distress and experiences of peer victimization and social rejection are common among adolescents. Nevertheless, the growing popularity of online Social Network Sites (SNS) among adolescents offers an unprecedented opportunity for early detection of adolescents' distress. This study examined the scope of, and the individual differences that may be associated with, distress sharing on SNS. A total of 413 adolescents (mean age = 15.42, 53.8% girls) completed three questionnaires assessing (a) social media usage, (b) distress sharing on SNS, and (c) feelings of social rejection. More than 15% of the sample shared personal distress and searched for help on SNS. Distress sharing did not differ between genders. Social rejection predicted distress sharing on SNS. Notably, social rejection and distress sharing were only associated among individuals with high social media use scores. Implications are discussed for early identification of adolescents' distress.     

Online social networking and psychological experiences: The perceptions of young people with mental health difficulties

ObjectivesThis study explores the interaction between online social networking experiences and wellbeing in 12 young people accessing mental health services.MethodsData from semi-structured interviews was analysed using Grounded Theory methodology.Results“Threats and judgement” and “connection and support” were experienced by adolescents, facilitated by having continuous access to a vast social network. These experiences influenced adolescents' psychological wellbeing, mediated by their responses to threat and judgement and maintaining “safe sharing” with their network. Social network use was conceived as a gamble of balancing its potentially positive and negative impact in a culture in which social network use appears to be unavoidable.ConclusionsThe findings indicate the importance of routine assessment and formulation of social networking use in understanding adolescents' psychological distress. Furthermore, a range of opportunities exist for clinicians to utilise the anonymity and peer support that social networks offer to broaden the range of mental health services offered to young people.     

The power of a thumbs-up: Will e-commerce switch to social commerce?

By taking advantage of social networking capabilities, social commerce provides features that encourage customers to share their personal experiences. The popularity of online social networks has driven the purchase decisions of buyers on social commerce sites, but few studies have explored why consumers switch between e-commerce (product-centered) and social (social-centered) commerce sites. In applying the push–pull–mooring model, the objective of this study was to gain an understanding of specifically how push, pull, and mooring factors shape their switching intentions. The findings revealed that push effect, in terms of low transaction efficiency, drives customers away from e-commerce sites, whereas the pull effects, including social presence, social support, social benefit, and self-presentation, attract customers to social commerce sites. Moreover, mooring effects, including conformity and personal experience, strengthened consumers’ behavior in switching between e-commerce and social commerce sites. Besides, conformity was also found to moderate the influences of social presence, social support, social benefit, and efficiency on switching intention, whereas personal experience moderated the effects of social benefit, self-presentation, and efficiency on switching intention. Such an understanding assists online retailers in understanding online shoppers’ switching behaviors, and thus turning social interactions into profits and sales.     

An analysis of social support exchanges in online HIV/AIDS self-help groups

Hundreds of thousands of people sharing concerns about HIV/AIDS have taken advantage of online self-help groups to exchange resources and support. Little research so far has focused on the nature and content of actual messages exchanged by group members. To provide an in-depth understanding of social support exchanges in online HIV/AIDS self-help groups, this study identifies and analyzes the dimensions and corresponding frequencies of exchanged social support as well as the group interactions facilitating those exchanges. A total of 5000 postings created within a 1 year period were randomly selected from a selected online HIV/AIDS forum. Content analysis was then conducted to assess the types and proportions of exchanged social support. A thematic analysis of the postings that could not be categorized with the adopted coding system was performed to find further patterns of positive group interactions. The results show that information support (41.6%) and emotional support (16.0%) were exchanged most frequently, followed by network support (6.8%) and esteem support exchanges (6.4%), whereas tangible assistance was quite rare (0.8%). The authors also suggest that three types of group interactions including sharing personal experience, expression of gratitude, and offering congratulations can facilitate social support exchanges among group members.     

Mining User Knowledge for Investigating the Facebook Business Model: The Case of Taiwan Users

Social network sites (SNS), as web-based services, allow users to make open or semi-open profiles within the systems they are part of, to see lists of other people in the group and to see the relations of people within different groups. Facebook is essentially an online social network site in which individuals can share photographs, personal information, and join groups of friends. This study investigates the experiences on Facebook of various users in Taiwan. Their degrees of confidence were often demonstrated by word-of-mouth disseminations about the social network site. Further, this research looks at how the reputations of Facebook proprietors and their affiliates were disseminated through relationship marketing for formulated social network marketing in its business model concerns. Therefore, this study uses the a priori algorithm as an association rules approach, and cluster analysis for data mining. We divide Facebook users into two groups of contributors and lurkers by their profiles and then find each group’s social network community information utilization and online purchase behaviors for investigating the Facebook business models.     

Revealing the relationship between rational fatalism and the online privacy paradox

Previous research has revealed the privacy paradox, which suggests that despite concern about their online privacy, people still reveal a large amount of personal information and don’t take measures to protect personal privacy online. Using data from a national-wide survey, this study takes a psychological approach and uses the rational fatalism theory to explain the privacy paradox on the Internet and the social networking sites (SNSs). The rational fatalism theory argues that risks will become rational if the person believes he or she has no control over the outcome. Our results support the rational fatalism view. We found that people with higher levels of fatalistic belief about technologies and business are less likely to protect their privacy on the Internet in general, and the SNS in particular. Moreover, such relationship is stronger among young Internet users compared with older users.     

Psychological empowerment and user satisfaction: Investigating the influences of online brand community participation

The exponential growth of online brand communities has created a platform where empowered consumers can share knowledge and experiences and participate in community activities. Drawing from psychological empowerment theory, this study proposes a comprehensive framework integrating both social and functional views to investigate the determinants that enhance psychological empowerment and user satisfaction, which consequently influence online brand community participation. By shedding light on the explanatory path routes and highlighting the underexplored and distinctive role of psychological empowerment, this study provides theoretical contributions to illustrate how an enabling environment can be cultivated to drive consumer participation in brand value co-creation.     

Social media and online health services: A health empowerment perspective to online health information

This study investigates how differences in the use of online health information and social media affect the use of online health services. We attempt to predict the extent to which the use of social media and online health information prompt individuals to use online health services. We draw upon a combination of sociology and communication studies and integrate relational maintenance assumptions regarding the quality of online social relationships to promote the importance of health empowerment factors–socio-demographic characteristics, internet attitudes and health status models to predict the likelihood of using online health services. The study’s sample consists of 1406 individuals using the Internet, including 633 individuals using the Internet and social media to look for health information. The study’s results provide evidence that (a) online health information empowers most of the examined individuals to use online health services; (b) among all social media only those that offer consulting have a significant effect on the likelihood of using online health services. The implications of these findings support that a conceptual integration of CMC and social media use theories along with health empowerment assumptions, is a promising theoretical framework to test the effectiveness of social media use in prompting use of online health services. The practical applications for health management are highlighted as well. Finding practical and affordable ways to support the use of social media and encourage access to online health information and use of online health services could improve health literacy and self-management of health at the individual level and increase the efficiency in the provision of health services at the institutional level.     

The social side of gaming: How playing online computer games creates online and offline social support

Online gaming has gained millions of users around the globe, which have been shown to virtually connect, to befriend, and to accumulate online social capital. Today, as online gaming has become a major leisure time activity, it seems worthwhile asking for the underlying factors of online social capital acquisition and whether online social capital increases offline social support. In the present study, we proposed that the online game players’ physical and social proximity as well as their mutual familiarity influence bridging and bonding social capital. Physical proximity was predicted to positively influence bonding social capital online. Social proximity and familiarity were hypothesized to foster both online bridging and bonding social capital. Additionally, we hypothesized that both social capital dimensions are positively related to offline social support. The hypotheses were tested with regard to members of e-sports clans. In an online survey, participants (N = 811) were recruited via the online portal of the Electronic Sports League (ESL) in several countries. The data confirmed all hypotheses, with the path model exhibiting an excellent fit. The results complement existing research by showing that online gaming may result in strong social ties, if gamers engage in online activities that continue beyond the game and extend these with offline activities.     

Emotional support and suicide prevention through the Internet: A field project report

The Internet can be efficiently exploited to help people in severe emotional distress, including those contemplating suicide. Based on this premise and guided by various psychological principles that characterize Internet communication and behavior, on the one hand, and by factors related to the provision of emotional support, on the other, an Israeli project with the Hebrew acronym SAHAR was established. The idea behind SAHAR was to initiate an anonymous, confidential online environment that would attract people in a crisis situation and offer them a listening ear, mental support, and warmth, provided by anonymous, skilled helpers. At the heart of this exclusively online service is a content-rich Hebrew website (http://www.sahar.org.il) that provides relevant and continuously updated information for people in need. Accessed through the site, SAHAR offers, in addition, personal communication to users through synchronous and asynchronous support. For group communication, SAHAR provides online forums (a chat room will soon be launched). The website is accessed more than 10,000 times a month, or 350 times a day, a considerable number relative to Israel’s small population. Approximately 1000 personal contacts with SAHAR itself take place, each month, of which at least a third of the distressed users are clearly suicidal. The forums receive over 200 new messages a day. SAHAR on numerous occasions has participated in rescue operations of individuals who threatened to commit suicide or were actually in the process of trying. In many other cases, a supportive conversation or a referral to appropriate help resources prevented hasty decisions by highly distressed, desperate people contemplating suicide. Feedback by users also indicates the success of SAHAR as a unique psychological application on the Internet.     

The influence of familiarity,trust and norms of reciprocity on an experienced sense of community: an empirical analysis based on social online services

The growing use of social online services raises the question of what encourages members to participate actively and maintain accumulated social capital. Our research has particularly become aware of the relevance of familiarity, trust and reciprocity in understanding the members' sense of a virtual community (VC). Familiarity and trust are efficient criteria to assess and determine the extent to which one should engage in a virtual relationship. Furthermore, the effort of sharing experiences and knowledge must be based on the expectation of receiving certain returns. A structural equation modelling, specifically partial least squares, is proposed to assess the relationships between the constructs. Overall, the empirical results provided strong support for the hypotheses. Familiarity and trust lead the member to develop a growing perceived community support (PCS) and significantly influence the sense of a VC. Norms of reciprocity directly influence affective trust and PCS. Higher familiarity does not moderate the impact of affective trust on PCS, however. The results of this study could thus help social online service providers to create a successful business model and to determine the main drivers of the members' sense of a VC.     

Using egocentric networks to understand communication

Social-network analysis generally helps researchers understand how groups of people interact. In this article the author uses small-scale egocentric social networks, based on volitional, explicit connections, to understand how people manage their personal and group communications. Two research projects using this approach show that such networks can give researchers important insight into the people who communicate online. Soylent, a project based on email, shows several common patterns in social interaction. The Roles project, based on Usenet newsgroups, suggests that various online social spaces can behave very differently from each other.     

Applying a critical approach to investigate barriers to digital inclusion and online social networking among young people with disabilities

Despite the seeming ubiquity of young people's Internet use, there are still many for whom access to the Internet and online social networking remains inequitable and patterned by disadvantage. The connection between information technology and young people with disabilities is particularly under‐researched. This article contributes to the field of critical information systems research by exposing significant barriers and facilitators to Internet accessibility for young people with disabilities. It uses Bourdieu's critical theory to explore how the unequal distribution of resources shapes processes of digital inclusion for young people with disabilities. It highlights access needs and experiences that are both disability and non‐disability related. The article draws on interviews in South Australia with 18 young people aged 10–18 years with a physical disability (such as cerebral palsy) or acquired brain injury and with 17 of their family members. Interviews evaluated participants' and parents' reflections on the benefits of a home‐based, goal‐oriented intervention to increase the young person's Internet use for social participation purposes. The Bourdieuian analysis demonstrated how varying levels of accrued individual and family offline capital resources are related to digital/online resources and disability‐specific online resources. This revealed how unequal resources of capital can influence technology use and hence digital inclusion for young people with disabilities. Our study demonstrates that young people with particular types of disabilities require intensive, personalised and long‐term support from within and beyond the family to ‘get online’. We conclude that Internet studies need to more frequently adopt critical approaches to investigate the needs of users and barriers to information technology use within sub‐groups, such as young people with disabilities. © 2016 John Wiley & Sons Ltd