电力营销管理存在的问题及有效措施分析

作为电力企业的核心业务,电力营销工作的顺利开展直接关系到企业的生存和发展。电力企业要想在日益激烈的市场竞争中有立足之地,就应树立新型的电力营销管理理念,以市场需求为导向,为客户提供更好的服务。     

Oil Spill: Management Crisis or Crisis Management?

Stock values and earnings of Ashland Oil and Exxon were analyzed to determine if a correlation existed between a rapid, positive management response and minimization of the financial impact following an oil spill. The results showed a positive correlation for the company that employed, what experts call, ‘good’crisis management techniques.     

Environmental Problems in Sao Paulo: The Challenge for Co-Responsibility and Innovative Crisis Management

This article describes and analyzes the main environmental problems that affect the city of Sao Paulo. The article views the impacts of the local dynamics of urbanization and its effects on daily life. The discussion is centered on the complexity of the environmental management processes and the implementation of conventional and non-conventional policies and programmes to prevent environmental degradation. Possible solutions to alleviate the effects of floods and climate factors on households are debated as well as the possibilities of formulating more participatory oriented policies to engage citizens in the knowledge of environmental risks. These issues represent a very complex challenge to the urban government of Sao Paulo.     

Plague: A Challenge for Urban Crisis Management

The return of Plague, an unforgotten scourge of mankind, once again reminds us that it continues to smoulder in populations of wild rodents in natural foci throughout the world. Its occasional outbreaks remind one of the devastation it caused in the past. The 1994 outbreak in Surat caused local panic (mass hysteria) and international concern, leading to the imposition of travel and trade restrictions by a number of countries. The authenticity of the crucial decision in declaring the epidemic as ‘Plague’ and, later, different institutional initiatives taken for isolating the germ (Y. pestis) were subject to many controversies. The uniqueness of an extra band in its protein profile created much speculation among the media. This gave momentum to various notions, as to whether the disaster was natural or man‐made. In spite of all these short‐comings, the decision came to identify the epidemic as Plague and the entire catastrophic incidence was controlled within a week, with a low mortality rate. This paper traces the chronological evolution of the Plague epidemic and analyses the critical issues of its management, undertaken by various authorities and individuals, including a common citizenary. The emerging key issues of this catastrophic incident are discussed and an anatomy of the crisis is presented. The lessons learnt are put towards a model for strengthening long‐term planning against any such sudden natural or man‐made disaster.     

管理信息系统的潜在安全隐患

本文分析了信息管理系统的安全机制，并在此基础上构造了一个简单的编程模型，并用最常见的内存编辑类软件进行安全验证，指出其潜在的安全隐患。本文所论述的问题，希望能引起管理信息系统的研发人员，从事管理信息系统研究的科研人员深切关注，从技术上加以防护。     

Parallel Computation and Control Problems: A Review

The reports submitted at the International Conference on Parallel Computation and Control Problems (PACO'2001) held in Moscow on October 2–4, 2001, are reviewed.     

The Potential Contribution of the Field of Organizational Development to Crisis Management

This paper explores the possibilities of cross‐disciplinarity between organization development and crisis management. The departure point of our reflection is that crisis management as a field currently faces two limitations. First, two major trends have characterized this field to date: the sociological analysis of organizational contingencies which focus on disasters as social events and the crisis management planning which emphasizes the development of techniques to master hazards. Despite what we have learned from these approaches, neither seems to lead to a crisis management learning model that fosters organizational resilience in coping with crises. Second, researchers have studied a number of events as single case studies but have not synthesized these case studies. Consequently, each crisis seems idiosyncratic and administrators tend to repeat the same inefficient patterns when a crisis occurs. The research proposal presented in this paper aims to remove these limitations by bringing together two apparently opposing fields of study, that of crisis management, characterized by what are perceived as specific events, and that of organizational development, characterized by the strengthening of organizations' capacities to cope with lasting changes. This paper proposes to explore their potential to work together theoretically and empirically through a research design. We conclude on how this proposal meets the challenges of a new research agenda in the 21st century.     

Early-Warning-Signals Management: A Lesson from the Barings Crisis

The collapse of Barings was not an isolated event of its type. Rather, it characterizes an increasingly prevalent aspect of business settings as we approach the end of the second millennium. This paper surveys theoretical references in the crisis-and-decline literature to factors triggering crises. In particular, it emphasizes perceived organizational failure to notice and act on early-warning-signals (EWS). The paper presents a framework of organizational crisis-causal factors. These factors are tabulated to form a basis for models illustrating causes of organizational crises and poor EWS management. Validity and usefulness of the framework are tested through application to the Barings crisis.The presentation of some causal factors framework provides a diagnostic/predictive tool for use by crisis management (CM) strategists and regulators. It permits the un-learning of a frequent, yet detrimental, repercussion of managerial ineptitude. The paper proceeds by, first, discussing EWS management as contributing to the CM theory base. These contributions are presented as general categories of crisis-creating and EWS management-averting factors. Categories of crisis sources and pertinent key issues are then tabulated, followed by formal propositions. Next, the paper presents, and analyses against the background of crisis-causal factors, the case of the Barings debacle of 1995. A research agenda is proposed aimed at enhancing the empirical approach to studying EWS. Finally, comment is offered on the validity of the framework presented in the paper and the ways in which it might be used by CM strategists.     

A New Approach to Crisis Management

The key to effective crisis management lies not so much with the writing of detailed manuals (that have a low likelihood of being used, and an even lower likelihood of being useful) and practising location evacuations as with structured and continuous learning processes designed to equip key managers with the capabilities, flexibility and confidence to deal with sudden and unexpected problems/events – or shifts in public perception of any such problems/events.     

Preparation for Crisis Management: A Proposed Model and Empirical Evidence

This article explores the forces restricting effective crisis management in a crisis ridden industry. Models of crisis preparedness have typically been developed based upon research in US or Western business. This study is based upon the Egyptian industry which, until the 1990s was state owned and heavily state supported. Changes in government policy, combined with external forces, not in the least the loss of markets in the previous Soviet bloc, had plunged the industry into serious crisis. Crisis is a cultural embarrassment to most Egyptian managers and this, combined with the depth of economic difficulties faced by the industry, makes it extraordinarily difficult for any level of crisis preparedness to be achieved. Based on interview and questionnaire data, this article extends existing models of crisis preparedness to better accommodate conditions in crisis prone industries outside the West. New dimensions in the proposed model are the stress on national culture and how this limits the range of managerial responses. This in turn requires the active development of an organisational culture to counteract these limitations.     

Media Frames across Stages of Health Crisis: A Crisis Management Approach to News Coverage of Flu Pandemic

Dividing a crisis management process into three stages, this study examined news coverage of swine flu crisis in terms of news frames, mortality exemplars, vaccine problems, evaluation approaches to risk magnitudes and news sources. Results revealed that various framing strategies were used in news media at different stages of the flu crisis. The frames of health risk, societal problems, political/legal issues and prevention/health education were mostly used at the pre‐crisis stage, while the medical/scientific frame was regularly utilized at the post‐crisis stage to highlight medical treatment and scientific research. The evaluation approaches were also employed differently. The qualitative approach was mostly used at the pre‐crisis stage, while the quantitative and statistical approaches were applied frequently at the post‐crisis stage. Health professionals were widely cited as news sources at each stage to increase public awareness of crisis severity, and government officials and politicians repeatedly appeared to function strategically toward the achievement of public‐institution effectiveness at the pre‐crisis stage.     

Linking Issue Management,Corporate Social Responsibility and Crisis Communication: Applying Balance Theory in Crisis and Issue Management

Through a 2 × 2 × 3 experiment design, this study examines effects of issue‐related corporate social responsibility (CSR) programmes on stakeholder perceptions of an issue‐related crisis (i.e., blame, scepticism and corporate credibility) through the lens of balance theory. Results indicate that issue‐related CSR programmes work well in reducing scepticism when stakeholders have high issue involvement and positive attitudes. Scepticism is also found to be a mediator between issue‐related CSR programmes and perceived corporate credibility.     

Crisis Management in Finland: Contemporary Challenges

Finnish crisis management has become more challenging after the Cold War. The country is now considered increasingly vulnerable as it faces a diversified set of threats. These changing perceptions are reflected in substantial doctrinal changes: a broader security agenda and a new foreign policy line with crisis management as one of the central foci, guided by national defence priorities and constrained by economic imperatives. The ever‐present resource scarcity has not hindered organizational changes and improvements in the Finnish capacity for crisis prevention and response. Future enhancement of Finnish crisis management requires the development of international structures and the creation of a knowledge community of academics and practitioners.     

The Role of Computers and Decision Aids in Crisis Management: A Developer's Report

The development of usable software for crisis-management applications is overdue. This progress report outlines a recent experience with building a proactive software program for crisis-management capabilities. Furthermore, the author reflects on the appropriate role of information technology in crisis situations, given that often information technology is the precipitating cause for corporate crises.