Mixed results in strategic IT alignment research: a synthesis and empirical study

The alignment of business strategy and IT has been a top managerial concern for decades. Yet despite much investigation, the effect of strategic IT alignment on organizational performance remains unclear, with mixed results reported in the literature. The purpose of this paper is to advance our understanding of mixed findings in IT alignment research. We first examine inconsistent findings reported in two streams of alignment research: the traditional firm-level IT alignment literature and the emerging literature into process-level IT alignment. We then empirically investigate whether firm- and process-level conceptualizations of IT alignment lead to different conclusions about the effect of alignment on performance. Using data from a survey of 120 firms, we show that firm-level IT alignment and process-level IT alignment yield different conclusions when testing the same theory under the same conditions. We also show that differences in firms’ strategic orientations can help explain these results. This research provides evidence that firm- and process-level conceptualizations of IT alignment are not interchangeable and that the choice of conceptualization can mean the difference between accepting and rejecting a theory.     

An empirical examination of a process-oriented IT business success model

The value of information technology (IT) to modern organizations is almost undeniable. However, the determination of that value has been elusive in research and practice. We used a process-oriented research model developed using two streams of IT research to examine the value of IT in business organizations. One stream is characterized by examining how IT and non-IT variables affect other so-called IT success variables. The second stream is commonly referred to as IT business value, defined as the contribution of IT to firm performance. The resulting research model is referred to in our paper as the IT business success model. Data was collected from 225 top IS executives in fairly large organizations to empirically examine several hypotheses derived from theory concerning the causal nature of the IT business success model. A set of measures for the IT business success model was developed through an intense investigation of the IT literature. The measures were tested for validity and reliability using confirmatory factor analysis. The hypotheses that resulted from past research and conceptually illustrated in the research model were assessed using structural equation analysis. The implications of these findings and the limitations of the study are discussed in an effort to contribute to building a process-oriented theory base for IT business success at the organizational level of analysis.     

Post-merger IT integration strategies: An IT alignment perspective

When a company decides to merge with or to acquire another company, a major question is to what extent to integrate the information technologies and the organization. Interpreting merger objectives to proper IT integration strategies is a complex and time-consuming process, due to a lack of explicit understanding of the problems involved. The current literature in this field is meager and has not yet resulted in a theory. For this purpose, we developed a variant of the IT alignment model. In this model, we identify three ambition levels of mergers and IT integration from the literature. Additionally, we describe four integration methods that fit with these ambitions. The relations between these objectives and methods are moderated by contextual factors. Three hospital cases, with different merger and IT integration ambitions, describe the practice of this model. The case studies also add several new variables and relations to it. This result facilitates further research in post-merger IT integration by delivering an empirical research model.     

The strategic value of IT insourcing: An IT-enabled business process perspective

Although research on the business impact of IT outsourcing abounds, little is known about the relative strategic value of IT outsourcing and IT insourcing. Drawing upon the knowledge-based view of the firm, this study postulates that, compared with IT outsourcing, IT insourcing is more effective for developing IT-enabled business processes (IEBP), which subsequently lead to superior firm performance. Our analysis of the data from InformationWeek and Compustat shows that IT insourcing is positively associated with IEBP, while the relationship between IT outsourcing and IEBP is not statistically significant. We also find that IEBP have a significant influence on firm performance. Finally, the effect of IT sourcing mechanisms on IEBP and the effect of IEBP on firm performance are both moderated by the type of innovation related to IEBP. The results suggest that in order to improve their performance firms should consider IT an integral part of their strategic core and should be proactively involved in the internal development of IT resources. We conclude with managerial implications and directions for future research.     

Effects of strategic alignment on IS success: the mediation role of IS investment in Korea

The purpose of this research is to develop a comprehensive information system (IS) evaluation model for IS success linked to organizational performance. The primary focus of this research is to investigate the role of IT investment in business values by means of a group survey of about 300 business executives in Korea. We used the contingency theory to discover the mediation effect of IS investment on strategic alignment and IS success. In contrast to previous research, this study expanded the test scope to IS architecture and organizational structure at the operational level. The results from 273 business executives in Korea indicated that strategy integration with IT is positively related to IT investment, and IT investment is a critical antecedent of IS success. Thus, the implications of the findings are that right-directional IT investment has played an important role in the success of IT companies in Korea.     

An empirical study of IT as a factor of production: The case of Net-enabled IT assets

A great deal of research in the information systems field has focused on the link between IT and firm-level outputs, like productivity and performance. This paper critically examines the economic assumptions and methodological approaches that underlie much of this work. Three important issues and gaps are identified. First, the functional form of the relationship between IT and firm-level outputs has been inconsistently specified, or overlooked. Second, multiple input and output variables are often arbitrarily combined. Third, the characteristics of IT as a factor of production have not been tested in the era of Net-enabled IT assets. This paper sheds light on these issues by analyzing an appropriate dataset in a two-stage process. In the first stage, data envelopment analysis (DEA) is employed in order to derive a meaningful measure for IT productivity from a compilation of input and output variables. This measure is treated as a dependent variable in a multivariate regression analysis during the second stage. The paper confirms the diminishing marginal productivity and input substitutability of IT for the sub-category of Net-enabled IT assets.     

Sequence Surveyor: leveraging overview for scalable genomic alignment visualization

In this paper, we introduce overview visualization tools for large-scale multiple genome alignment data. Genome alignment visualization and, more generally, sequence alignment visualization are an important tool for understanding genomic sequence data. As sequencing techniques improve and more data become available, greater demand is being placed on visualization tools to scale to the size of these new datasets. When viewing such large data, we necessarily cannot convey details, rather we specifically design overview tools to help elucidate large-scale patterns. Perceptual science, signal processing theory, and generality provide a framework for the design of such visualizations that can scale well beyond current approaches. We present Sequence Surveyor, a prototype that embodies these ideas for scalable multiple whole-genome alignment overview visualization. Sequence Surveyor visualizes sequences in parallel, displaying data using variable color, position, and aggregation encodings. We demonstrate how perceptual science can inform the design of visualization techniques that remain visually manageable at scale and how signal processing concepts can inform aggregation schemes that highlight global trends, outliers, and overall data distributions as the problem scales. These techniques allow us to visualize alignments with over 100 whole bacterial-sized genomes.     

Strategic alignment of ERP implementation stages: An empirical investigation

We applied the notion of strategic alignment to ERP system implementation and used a balanced scorecard approach to analyze business performance. The PLS analysis showed a positive association between realized strategic alignment, shorter and more cost efficient ERP projects, faster reaction times to business events, and the benefits of ERP systems. While each stage of ERP implementation has its inherent intricacies, we concluded that there was a substantial interdependency between the stages of ERP implementation and the success factors in one stage influencing the success of another.     

The effect of business ties and government ties on new IT venture growth: an empirical examination in China

The advancement of information technology in the past three decades is tremendous, and much of the advancement can be attributed to numerous new IT ventures that invent and commercialize a variety of information technologies. But new IT venture growth has not been sufficiently addressed by IS/IT researchers. In this research, we synthesized the literature on entrepreneurship, strategy, and management to develop a model linking business ties and government ties to new IT venture growth, while considering the effect of two contextual factors, firm size and legitimacy. We then collected empirical data from new IT ventures in China (N = 457). Regression analyses showed that both business ties and government ties positively affect new IT venture growth, and their effect is moderated by firm size and legitimacy. These insights contribute to both the literature and practices.     

Online mutual support in bereavement: An empirical examination

Thus far, online mutual bereavement support has not been the subject of rigorous empirical examination, despite the fact that this type of support is rapidly growing. Assessment is needed, not only to establish whether there are desirable effects, but also whether there could be negative side effects. This study was designed to increase our understanding of the people who use online mutual bereavement support and provide a preliminary examination of its potential to ameliorate their suffering. Our findings show that people who are currently using online mutual bereavement support are younger, less likely to be part of a religious community, and more likely to have lost a child than bereaved people who had never used this type of support. The former group also shows worse mental health and reports lower levels of social support than people who had stopped using online mutual bereavement support. There was no indication that people who seek out online mutual bereavement support were more likely to live in remote, rural areas than people who do not use this type of support. Using this type of support did not predict changes in mental health over time. Implications of these findings are discussed.     

Communication goals and online persuasion: An empirical examination

Computer-mediated communication (CMC) is frequently applied as a tool for organizational marketing and consumer research. This paper explores the underlying structure of message receivers’ communication goals and their impact on persuasiveness in the context of CMC. Extending prior research on the structure of primary and secondary goals, we identified five specific communication goals that are important to receivers. We conducted an online exercise in which subjects respond to a message requesting them to volunteer their time. The results demonstrate all five communication goals are important to one or more indicators of persuasiveness, including attitude toward the issue, source credibility, perceived information quality, and behavioral intention to comply with the request.     

An empirical examination of patient-physician portal acceptance

Healthcare providers have recently begun deploying Internet-based patient–physician portals. These applications allow patients to both communicate with their providers and access personal medical information, such as laboratory results. Research within medical informatics explores, and debates, the utility of such functions from the patient and physician perspectives. However, work does not examine factors influencing patient use, assuming that once built and deployed patients will come. Hence, the current research empirically investigates patient behavioral intentions (BI) with respect to (a) use of electronic communications functions and (b) accessing of individual medical information through an Internet-based patient–physician portal. Surveying 294 patients, this work incorporates individual factors, namely computer self-efficacy and personal innovativeness in the domain of information technology, with technology-based factors identified in the Technology Acceptance Model. The analysis finds that usefulness and innovativeness have a positive direct effect on BI with respect to both functions, namely communications and information access. Additionally, patients with greater healthcare needs foresee increased use of portals to access their personal medical information. Finally, patients in primary care, as opposed to specialist, provider settings intend to engage in electronic communications.     

Privacy and biometrics: An empirical examination of employee concerns

Advances in authentication technology have led to a proliferation of biometric-based systems in the workplace. Although biometric technologies offer organizations a cost-effective method of increasing security, employees are often hesitant to permit use. The collection and storage of employee biometric data raises concerns about proper use of these intensely personal identifiers. This work draws from organizational privacy practices, electronic monitoring, procedural fairness, self-construal, and technology adoption theories. We investigate the effects of independent and interdependent self-construal on three newly developed dimensions of employee privacy concern related to organizational use of biometric technology. These dimensions include perceived accountability, perceived vulnerability, and perceived distrust toward the organization. We test the predictive power of our model using data from an organization deploying a new biometric system designed to track employee work assignments under the auspices of improving personnel safety. Results indicate that self-construal plays a significant role in the formulation of privacy concerns and both perceived accountability concerns and perceived vulnerability concerns are significant predictors of attitude toward using biometric technology in the workplace.     

The influence of SPI on business success in software SMEs: An empirical study

In this paper, we present the findings of a study into the relationship between software process improvement (SPI) and business success in software development small- to medium-sized companies (software SMEs). A number of earlier related studies investigated the benefits of SPI in software SMEs, particularly in terms of improvements in product quality and adherence to budgetary and schedule constraints. However, only limited or indirect research has examined the relationship between SPI and business success. In this study, we adopt the Holistic Scorecard (HSC) (Sureshchandar and Leisten, 2005) as a business success reference framework, thus examining both the financial and the non-financial aspects of business success. In addition, we utilise ISO/IEC 12207 (ISO/IEC, 2008) as a comprehensive reference framework for the investigation of SPI activity in software SMEs. Through the use of new metrics introduced in this paper, the study findings establish that there is a positive association between SPI and business success in software SMEs, highlighting the importance of SPI in successful software SMEs. This is the first time that this relationship has been demonstrated using empirical data, and therefore, the findings represent a valuable new addition to the body of knowledge.     

Information sharing and business systems leveraging in supply chains: An empirical investigation of one web-based application

Web-based supply chain applications promise to provide information sharing capabilities that will enhance the participating organizations’ information capabilities and business benefits. We performed an empirical study of a sophisticated Web-based supply chain application to determine the effect of such information sharing and business systems leveraging on business benefits. We also examined the importance of relational concurrence (i.e., shared business interests among supply chain partners), as an antecedent to both information sharing and business systems leveraging. Our work showed that both information sharing and business system leveraging provided important business benefits and that relational concurrence was only marginally related to information sharing and not at all related to business systems leveraging, limiting the significance attributed to this factor in prior research on inter-organizational systems.     

Ubiquitous IT: The case of the Boeing 787 and implications for strategic IT research

Case-based research was conducted on strategy and IT evolution in the Boeing Company. Results showed IT investment in the 20th century supported an increasingly decentralized hierarchical functional corporate organization structure, and shifted during the early decades of the 21st century toward an IT-enabled global network organization structure. IT investment context changed from an inward focus to an outward, IT-ecosystem focus. IT had penetrated every facet of the corporation creating IT ubiquity. But while IT was everywhere, IT strategic leadership remained fragmented and nowhere. Further research is required to define strategic IT leadership and its locus in the modern corporation.     

Directions of strategic IT consulting

The role of strategic IT consulting in a consulting service lifecycle is determined. The practical issues of its basic directions such as strategic IT audit, IT strategy development, IT service organization, and transfer to outsourcing are discussed.     

An empirical examination of the determinants of mobile purchase

As en emerging service, mobile purchase has not received wide adoption among users. Drawing on the trust and flow theory, this research identified the factors affecting user adoption of mobile purchase. We conducted data analysis with structural equation modeling (SEM). The results indicated that contextual offering has strong effects on trust, flow, and perceived usefulness. In addition, structural assurance affects trust. Trust affects flow, which further affects perceived usefulness. These three factors determine mobile purchase intention.     

An empirical examination of user adoption of location-based services

Location-based services (LBS) can present the optimal information and services to users based on their locations. This will improve their experience. However, this may also arouse users’ privacy concern and increase their perceived privacy risk. From both perspectives of flow experience and perceived risk, this research examined user adoption of LBS. We conducted data analysis with structural equation modeling. The results indicated that contextual offering affects trust and flow, whereas privacy concern affects trust and perceived risk. Trust, flow and perceived risk affect the usage intention. Among them, flow has a relatively larger effect.