Development and validation of the Supervisory Styles Inventory.

Conducted a series of studies to develop and validate the Supervisory Styles Inventory (SSI) with parallel versions for supervisors and trainees. The instrument and validation procedures were based on a conceptual model of interrelated sources of variability among supervisors. Four separate analyses consistently revealed 3 factors among the perceptions of heterogeneous samples of trainees and experienced supervisors, which suggests that supervisory style is multidimensional. Scales constructed from these factors—Attractive, Interpersonally Sensitive, Task Oriented—demonstrated robust reliabilities and construct validity. In one study, SSI scales discriminated within and between expert supervisors with different theoretical orientations working with the same supervisee. These results were consistent with other evidence that a highly task-oriented style is endorsed by cognitive-behavioral supervisors, a highly interpersonal style by psychodynamic and humanistic supervisors. Furthermore, these supervisory styles seem to be differentially related to trainees' level of experience—supervisors are more task oriented with beginners, more attractive and interpersonally sensitive with interns. All 3 styles were strongly associated with trainees' reported willingness to work with different model supervisors and satisfaction with supervision. (39 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A close look at conflictual supervisory relationships: The trainee's perspective.

In a qualitative study of negative supervision, 13 master's and doctoral trainees were interviewed about a supervision experience that had a detrimental effect on their training. Many supervisors were described as not being invested in the relationship and as being unwilling to own their role in conflicts. Many trainees described being overworked without proper supervision, some felt expected to support their supervisors, and many underwent extreme stress and self-doubt. Most participants reported ongoing power struggles with angry supervisors, and most relied on peers, other professionals, and therapists for support. Qualitative themes were consistent with trainees' high scores on the Role Conflict and Role Ambiguity Inventory (M.E. Olk & M.L. Friedlander, 1992) and with their low ratings of their supervisors' attractiveness and interpersonal sensitivity on the Supervisory Styles Inventory (M.L. Friedlander & L.G. Ward, 1984). (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

When supervisors feel supported: Relationships with subordinates' perceived supervisor support, perceived organizational support, and performance.

The authors surveyed full-time retail employees and their supervisors to investigate relationships of supervisors' perceived organizational support (POS) with subordinates' perceptions of support from their supervisors (perceived supervisor support [PSS]), POS, and in-role and extra-role performance. The authors found that supervisors' POS was positively related to their subordinates' perceptions of supervisor support. Subordinates' PSS, in turn, was positively associated with their POS, in-role performance, and extra-role performance. Beyond these bivariate relationships, subordinates' perceptions of support from the supervisor mediated positive relationships of the supervisors' POS with the subordinates' POS and performance. These findings suggest that supervisors who feel supported by the organization reciprocate with more supportive treatment for subordinates. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A study of the interpersonal influence process in supervision.

Examined the interpersonal influence process between 20 counselor supervisors (SPs) and 33 trainees (TRs) in an applied setting over 15 wks. Specifically investigated was the relationship between TRs' perceptions of SPs' expertness, attractiveness, and trustworthiness and (a) SPs' and TRs' reported changes in TRs' professional and personal behaviors and attitudes and (b) both groups' perceptions of the supervisory relationship. There was not a significant relationship between the respective ratings of perceived expertness, attractiveness, and trustworthiness and either group's rating of the SPs' impact on TRs' personal and professional development. There was a positive correlation between TRs' perceptions of SP characteristics and both TRs' perceptions of the therapeutic relationship and their satisfaction with supervision. Findings are discussed in terms of S. R. Strong's (1968) 2-stage model of the influence process. (37 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Perceptions of the cognitive compensation and interpersonal enjoyment functions of collaboration among middle-aged and older married couples.

Perceptions of cognitive compensation and interpersonal enjoyment of collaboration were examined in three hundred middle-aged and older couples who completed measures of perceptions of collaboration, cognitive ability, marital satisfaction, an errand task and judged their spouse's affiliation. Older adults (especially men) endorsed cognitive compensation and interpersonal enjoyment and reported using collaboration more frequently than middle-aged adults. Greater need for cognitive compensation was related to lower cognitive ability only for older wives. Greater marital satisfaction was associated with greater interpersonal enjoyment. These two functions related to reports of more frequent use of collaboration and perceptions of spousal affiliation in a collaborative task. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

Support from the top: Supervisors' perceived organizational support as a moderator of leader-member exchange to satisfaction and performance relationships.

The authors hypothesized that supervisors' perceived organizational support (POS) would moderate the relationships between leader-member exchange (LMX), job satisfaction, and job performance. On the basis of social exchange theory, supervisors' exchanges with the organization and subordinates should be interconnected. The authors expected that supervisors with high POS would have more resources to exchange with subordinates. Thus, supervisor POS should enhance the relationships between LMX and job satisfaction and LMX and job performance for subordinates. Hierarchical linear modeling analysis provided support for the hypotheses in a sample of 210 subordinates and 38 supervisors of a grocery store chain. The positive relationship between LMX and job satisfaction was stronger when supervisors had high POS. Moreover, LMX was related to performance only when supervisors had high POS. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Application of social-learning theory to training supervisors through behavioral modeling.

40 male first-line supervisors were randomly assigned to a behavioral modeling training program or to a control group. The training was designed to improve supervisors' interpersonal skills in dealing with their employees. The training program produced highly favorable trainee reactions, which were maintained over time. Moreover, the performance of the trainees was significantly better than that of supervisors in the control group on a learning test administered 6 mo after training, on behavioral simulations collected 3 mo after training, and on performance ratings collected on the job 1 yr after training. After the control group received the training, they achieved significant improvement in their supervisory skills and did not differ from the trainees who had originally undergone the training on any of the measures. The modeling films, developed by M. Sorcher (A. Goldstein and M. Sorcher, 1974) were based primarily on A. Bandura's (1977) principles of social-learning theory. (23 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Effects of supervisor and supervisee degree level and gender on the supervisory relationship.

86 graduate counseling students and 92 supervisors rated their relationships 3 times during a semester. At the semester's end, supervisees decribed the perceived frequency of performance of supervisor behaviors. Supervisors and supervisees differed in their perceptions of the relationship and how it developed. Supervisees, in contrast to supervisors, saw improvement in their relationships over time. Male supervisees and supervisors both rated their relationships as better than females. Gender matching affected supervisees' perceptions of their relationships but not supervisors' perceptions. Semester-end ratings showed that supervisees discriminated between the quality of the relationship, which was affected by gender matching, supervisor gender, and supervisor behavior, and supervisor competence, which was affected only by supervisor behavior. (25 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Safety in work vehicles: A multilevel study linking safety values and individual predictors to work-related driving crashes.

Although work-related driving is associated with high accident rates, limited research has investigated the factors influencing driving crashes in the work setting. This study explored multilevel influences on self-reported crashes in the workplace by surveying a sample of work-related drivers (n = 380), their workgroup supervisors (n = 88), and fleet managers (n = 47). At the driver level of analysis, safety motivation predicted self-reported crashes. In turn, drivers' perceptions of their fleet managers' safety values (but not drivers' perceptions of their supervisors' safety values), their own attitudes, and their own efficacy beliefs predicted motivation to drive safely. Furthermore, the influence of supervisors and fleet managers interacted such that drivers were more motivated to drive safely if they perceived both their supervisor and fleet manager to value safety. This study also explored the cross-level relationships between supervisors' and fleet managers' perceptions of organizational safety values and drivers' perceptions of managerial safety values and found a relationship between fleet managers' perceptions of organizational safety values and drivers' perceptions of fleet managers' safety values. These results illustrate that perceptions of workplace safety values are transmitted across levels of the organization. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A multidimensional scaling analysis of supervisory dimensions and their perceived relevance across trainee experience levels.

The Level of Supervision Scale (LSS; R. D. Miars et al, 1983) was administered to 69 supervisors with experience supervising 1st-semester practicum and intern-level trainees. The structure of their responses to 28 LSS items assessing perceptions of supervision as they varied across these 2 trainee experience levels was examined using 3-way multidimensional scaling. A 4-dimensional solution was yielded, which accounted for 63% of the variance. The 4-dimensions are (1) enhancing dynamic understanding, (2) didactic instruction, (3) counseling vs supportive supervisory functions, and (4) authoritative vs collaborative style. The study demonstrated clear differences in the salience of the dimensions across supervisors' perceptions of the 2 trainee experience groups. Supervisors perceived the enhancing dynamic understanding dimension as most important in their supervision of interns, whereas didactic instruction was most salient in perceptions of supervising beginning trainees. No differences were found across experience level for the other 2 dimensions. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Managing motivation: The impact of supervisor feedback on subordinate task interest.

Examined with 64 male and 48 female undergraduates the determinants and consequences of the performance feedback given in an experimentally created supervisor–subordinate work relationship. Subordinates worked on a series of hidden-figure puzzles and received periodic performance feedback from their supervisors. Two dimensions of the supervisors' feedback were assessed: (1) the amount of competence information it contained and (2) the degree to which it was given in a controlling manner. Two situational variables hypothesized to affect these feedback dimensions were manipulated: (1) whether or not the supervisors administered rewards for good performance to their subordinates and (2) whether or not the supervisors were themselves rewarded for maintaining their subordinates' task enjoyment. The impact of the supervisors' feedback on the subordinates' self-perceived competence and task enjoyment was also assessed. A path analytic process analysis revealed that both feedback dimensions were affected by the manipulated situational variables and that both dimensions were in turn related to the subordinates' self-perceived competence. However, the controlling behavior was positively related to self-perceived competence only in the subordinate not rewarded conditions, suggesting an important boundary restriction. The subordinates' self-perceived competence was the sole factor directly related to their task enjoyment. Results are interpreted in terms of theories of intrinsic motivation. (36 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Changes in trainees' intention use and volunteer clients' evaluations of sessions during early skills training.

Volunteer clients (N = 96) evaluated sessions conducted by prepracticum trainees prior to and after the trainees received instruction in interpersonal–psychodynamic therapy. The relationship between changes in therapeutic style, measured by intension use, and changes in volunteer clients' session evaluations were examined with growth curve analyses. After training, trainees increased their focus on client emotions and on the therapeutic relationship and decreased their verbal activity. Increased session smoothness was related to decreases in trainee verbal activity and to increases in trainee flexibility. Increases in volunteer clients' perceptions of trainee expertness, attractiveness, and trustworthiness were related to trainees' increased focus on client emotions and increased focus on the therapeutic relationship and to decreases in confrontation. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.

The authors proposed and tested a model describing the relationship between customer service providers' perceptions and attitudes toward their service-related duties and their customers' perceptions of satisfaction with their service experiences. Results indicated that the perception of having standards for service delivery in an organization is strongly related to line-level employees' perceptions of support from coworkers and supervisors. Perceived support from coworker, was significantly related to service providers' customer orientation, whereas perceived support from supervisors showed a weaker relationship to a customer orientation. Ultimately, service providers' customer orientation was strongly related to customers' satisfaction with service. Finally, a set of post hoc analyses indicated that coworker and supervisory support explained a greater proportion of incremental variance in the model than did perceived organizational support alone. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Patterns of verbal behavior and judgments of satisfaction in the supervision interview.

Nine staff supervisors were asked to audiotape Sessions 3, 6, and 9 of their regular weekly 1-hr supervision sessions with each of their counselor trainees (n?=?30). At the conclusion of each interview, supervisors and trainees completed instruments assessing their judgment of satisfaction with the supervisory session. Interactional analysis was used to code the interviews, and sequential analysis was employed to characterize interactional patterns. Three areas of satisfaction were assessed: supervisor's (or trainee's) evaluation of the (a) other, (b) self, and (c) level of comfort in the interview. Multiple regression was used to identify patterns of verbal behavior that predicted satisfaction in the 3 instances. Results support the claim that certain verbal behaviors are related to particular judgments made by participants in the interview; further, they indicate that some types of judgments are better predicted by interview variables than others. Findings reflect some generally held beliefs about dyadic communication and challenge some basic assumptions concerning the use of supportive communication in the supervision interview. (21 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Perceptions of counselor supervision: An examination of Stoltenberg's model from the perspectives of supervisor and supervisee.

We used Stoltenberg's (1981) developmental model of counselor supervision in an examination of relational consequences of supervisors' and supervisees' disagreements about a supervisee's counseling sophistication. We also sought support for Stoltenberg's proposed optimal supervision environments. Eighty-seven supervisors and 77 supervisees from 31 randomly selected university counseling and clinical psychology programs around the United States categorized supervisees as belonging to one of four developmental levels. They also provided demographic information, estimated supervisory behavior frequencies, and made satisfaction and impact ratings. Results indicated that (a) supervisors perceived themselves as varying their behavior with supervisees of different developmental levels in a manner that accorded with Stoltenberg's model, (b) supervisees did not perceive the differences reported in supervisors' behaviors, and (c) supervisees reported significantly less satisfaction and impact when they were in mismatched pairs with supervisors, although supervisors did not. In subsequent analyses, we found that supervisees preferred supervision that was characterized by a collegial relation with a focus on trainee personal development and self-understanding. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Effects of supervisor and supervisee theoretical orientation and supervisor-supervisee matching on interns' perceptions of supervision.

Effects of supervisor and supervisee theoretical orientation on supervisees' perceptions of supervisors' models, roles, and foci were studied, as were variables influencing quality of supervision and supervisee autonomy. 84 interns from 32 nationwide training sites were surveyed. Cognitive-behavioral supervisors were perceived to be in a consultant role and to focus on skills and strategies more than were humanistic, psychodynamic, and existential supervisors, who were perceived more as using the relationship model, playing the therapist role, and focusing on conceptualization. Supervisors were not perceived to differ in their use of growth and skill development models, teacher role, and focus on the supervisee. Women were perceived as more effective supervisors than were men. Perceived effectiveness was predicted by theoretical match and similarity. Supervisee autonomy was predicted by theoretical similarity, low supervisor adherence to theory, and unmatched gender. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Assessing therapeutic competence from therapy session attendance.

Discusses an effective, inexpensive, and readily available means for assessing the therapeutic effectiveness of therapy trainees in their fieldwork (internship) settings. It was hypothesized that the session attendance rates (e.g., no-shows) of clients would predict their therapists' competence. Competence was assessed by the use of peer ratings (fellow trainees' and supervisors' evaluations). 23 master's and doctoral level trainees in a mental health clinic were rated by their fellow trainees and supervisors, and multiple regression techniques were used to correlate these data with various measures of client session attendance data. Results indicate significant relationships between no-show rates and ratings of S's effectiveness by fellow trainees and supervisors. (9 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

It's not me, it's you: A multilevel examination of variables that impact employee coaching relationships.

Employee coaching, which we consider to be a critical part of the performance management process, is coaching done by a manager or supervisor with his or her direct reports. The current article builds on recent research on the importance of the employee coaching relationship by investigating individual difference and contextual variables that contribute to the quality of employee coaching relationships. The study uses a multilevel modeling approach to test the effects of such variables as supervisor leadership style, emotional intelligence, empathy, implicit person theory, trust, and feedback environment on employees' perceptions of the coaching relationships they share with their supervisors. Overall, supervisors' individual consideration, empathy, trust, and the feedback environment all accounted for significant variance in employees' evaluations of coaching relationships. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

Body and sexual esteem as mediators of the physical disability-interpersonal competencies relation.

Objectives: To examine whether body and sexual esteem mediated the associations between sexual satisfaction, perceived disability severity, and social perceptions of the disability and interpersonal competencies. Research Method/Design: Web-based survey with 326 adults with a range of physical disabilities. Main Outcome Measures: Perceived interpersonal competence in initiating relationships and being assertive in negative situations. Results: For men, sexual satisfaction, social perceptions of the disability, and perceived severity of the disability significantly predicted competence with relationship initiation. Sexual satisfaction and social perceptions of the disability predicted competence with negative assertion. For women, social perceptions of the disability predicted both interpersonal competencies, and sexual satisfaction predicted competence with negative assertion. Aspects of body esteem mediated the relations between the predictor variables and the interpersonal competencies. Conclusions: Findings indicate the importance of perceived attractiveness to others in mediating the negative relations between impact of the disability and interpersonal competencies. Findings also suggest important gender differences in variables predictive of interpersonal competencies. (PsycINFO Database Record (c) 2010 APA, all rights reserved)