Collectivism and employees' innovative behavior: The mediating role of team identification and the moderating role of leader‐member exchange

Based on the social identity theory and leader‐member exchange (LMX) literature, the present study examined the underlying relationship between employees' collectivism and their innovative behavior. Specifically, we explored the mediating role of team identification and the moderating role of LMX in the above relationship. Results from a survey of 457 employees in 30 organizations indicate that employees' team identification partially mediates the relationship between their collectivism and innovative behavior, and that this mediating relationship has conditional effects on the moderator variable LMX. The findings contribute to the literature by clarifying how (through team identification) and when (based on LMX) employees' collectivism is related positively to their innovative behavior.     

Translating the impact of knowledge management into knowledge‐based innovation: The neglected and mediating role of knowledge‐worker satisfaction

The purpose of knowledge management is innovation. However, this study proposes that the existence of knowledge management in the knowledge‐worker's work environment can nurture the overall satisfaction of knowledge worker. As the ultimate purpose of knowledge management is innovation performance, therefore, the satisfaction of knowledge worker as an outcome of knowledge management should be greater innovation performance. Consequently, the purpose of this study is to test the mediating role of satisfaction of knowledge worker between knowledge management and innovation. The study collected the data from 306 knowledge workers (engineers and managers) of software houses from Pakistan. The SmartPLS 3 Version 2.7 software that uses the PLS‐SEM (Partial Least Square‐Structural Equation Modelling) technique was used. The results indicate that satisfaction of knowledge worker mediates between two knowledge management processes (knowledge creation and knowledge sharing) and innovation significantly. However, it does not mediate between knowledge utilization and innovation significantly.     

Network centrality,knowledge searching and creativity: The role of domain

This study aims to determine the role of knowledge searching on creativity in the fields of science research and technology development. Creativity is a process of knowledge combination, thus internal and external knowledge searching is important for creativity in both fields, particularly in the open innovation age. However, the nature of the work across these fields is different. While science research aims to solve theoretical problems and generate new knowledge, technology development aims to apply new knowledge to solve practical problems. Compared to science research, technology development has clear task goals, which make it easier to identify the related external knowledge and integrate this knowledge and in turn improve employee creativity. Thus, employees' attention to external knowledge as well as the influence of external knowledge on creativity might be different in the two fields. Results based on an empirical study of 211 employees from science research and 257 employees from technology development showed that external knowledge searching increased employee creativity in the field of technology development but not in science research. Furthermore, employees' centrality in the intra‐team problem‐solving network moderated the relationship between external knowledge searching and creativity in the science research field. Suggestions about employee creativity management in science and technology fields are discussed.     

The interaction effects of proactive personality and empowering leadership and close monitoring behaviour on creativity

In today's hurried information‐oriented business environment, it is crucial to examine under what conditions individuals may perform for creativity. Taking an interactional perspective, this study investigates how the interactions of proactive personality and empowering leadership or close monitoring behaviour may influence employee creativity in opposite directions. Data from 163 samples indicate that proactive personality promotes creativity, while close monitoring behaviour lowers creativity. Furthermore, the study shows that proactive employees are likely to engage in creativity when their leaders demonstrate high levels of empowering leadership. Theoretical and practical implications are discussed.     

The role of knowledge sharing self-efficacy in sharing Open Educational Resources

In the current paper we report on a study regarding teachers’ sharing behavior regarding their Open Educational Resources (OER) in the Netherlands. Little is known about how many teachers actually share their learning materials and, therefore, an attempt was made to estimate the number of Dutch teachers and the types of OER they share. Second, we tried to find out whether knowledge sharing self-efficacy facilitated, and evaluation apprehension and trust inhibited teachers to share OER in two different contexts of sharing behavior; sharing with colleagues at their school (interpersonal sharing) and sharing with the public through Internet (Internet sharing). A survey among 1568 teachers from primary to higher education was undertaken to test the relative importance of knowledge sharing self-efficacy, evaluation apprehension and trust in determining Dutch teachers’ intention to share. The results showed that a large proportion of the Dutch teachers shared their OER, but that this sharing was limited to learning materials with low complexity (e.g., texts or images). Moreover, sharing occurred twice as much interpersonally than via websites. Our hypothesis that evaluation apprehension is significantly related to sharing behavior as well as the intention to share was not confirmed. Self-efficacy to share knowledge did, however, explain some of the differences in sharing behavior and in the intention to share of Dutch teachers, although the variables under study accounted only for a small amount of variance. Our findings should thus be replicated in further studies and other variables should be considered that could effectively predict OER sharing behavior of teachers.     

How to facilitate inter-organizational knowledge sharing: The impact of trust

In this era of the network economy, inter-organizational knowledge sharing is one key driving force required to streamline value chain activities and maximize operational benefits. Knowledge sharing can be realized when the involved business partners successfully develop trust and build long-term partnerships. In this study, a model of knowledge sharing across the supply chain is constructed. Factors such as shared goals, social relational embeddedness, and influence strategy are investigated to determine whether they act as major driving forces to develop inter-organizational trust among the various supply chain members. The survey is based on 226 managers located in major industrial parks in Taiwan; the results suggest that trust is enforced when organizations develop shared goals, form social relational embeddedness, and initiate influence strategies. In addition, inter-organizational trust leads to better inter-organizational collaboration and knowledge sharing. Theoretical and practical implications are also discussed.     

The impact of connecting with Professional Virtual Forum,team member and external person on R&D employee creativity

Accessing external knowledge is an important part of work for Research and Development (R&D) employees to get high creative performance. Currently, Professional Virtual Forum (PVF) in internet is becoming an important virtual knowledge source for R&D employees. However, up to now the impact of R&D employees’ connect with PVF on their creativity still waits to be explored. Furthermore, the interactive effects of connect with PVF and person-to-person knowledge sources on creativity are not clear. This paper empirically studied the 163 R&D employees came from 16 companies in China, and the results turned out that the R&D employees’ frequency of connect with PVF and intra-team, as well as with external person all significantly improved their creativity. Frequency of connect with PVF moderated the relationship between centrality of intra-team knowledge network and employee creativity, in such that when the frequency of connect with PVF was higher, the positive influence of centrality of intra-team knowledge network on employee creativity was also higher. Suggestions for future study on PVF and creativity are discussed.     

The impact of cultural collectivism on knowledge sharing among information technology majoring undergraduates

The aim of the present study is to investigate the impact of cultural collectivism on knowledge sharing among information technology majoring undergraduates in Turkey. The study proposes a research model based on the theory of reasoned action (TRA). A structural equation model was used to test the research model against the data collected by means of a self-report questionnaire. Results show that cultural collectivism has a positive and significant impact on attitudes toward and subjective norms with regard to knowledge sharing. Confirming the TRA, results also suggest that behavioral intentions are jointly determined by attitudes and subjective norms. Implications of these findings are discussed.     

Interpersonal knowledge exchange in China: The impact of guanxi and social media

The employees of professional service firms regularly engage in various knowledge-related activities, including the seeking and sharing of knowledge with other people; we refer to this process as interpersonal knowledge exchange (IKE). Two prominent drivers of IKE in China are the socio-cultural concept of guanxi and social media. We conduct an interpretive investigation into IKE, collecting qualitative data from employees in three Chinese organizations. We explore how guanxi lubricates the social media-based communication practices that are central to IKE in China. We report and generalise our findings into theoretical propositions, discuss the practical implications, and identify opportunities for future research.     

The impact of knowledge sharing,organizational capability and partnership quality on IS outsourcing success

In recent studies, there has been much interest in knowledge sharing between the service receiver and provider through an outsourcing partnership and its effect on Information Systems (IS) outsourcing success. This study examines the relationship between knowledge sharing and outsourcing success. The effect of the ability of the service receiver to absorb the needed knowledge and of companies to build a partnership on these relationships are modeled and hypotheses defined. These were tested using a sample of 195 public sector organizations in Korea. Findings indicate that all hypothesized paths in the model are significant.     

SMEs,co-opetition and knowledge sharing: the role of information systems

Co-opetition, simultaneous cooperation and competition, is a recent phenomenon. Co-opetition entails sharing knowledge that may be a key source of competitive advantage. Yet, the knowledge gained by cooperation may also be used for competition. However, there is little investigation of how this problem may be modelled and, hence, managed. A game–theoretic framework for analysing interorganisational knowledge sharing under co-opetition and guidelines for the management of explicit knowledge predicated on coordination and control theory has been proposed, but remains untested. This research empirically investigates these issues in the context of small and medium-sized enterprises (SMEs). SMEs provide an interesting setting as they are knowledge generators, but are poor at knowledge exploitation. The paper uses data from U.K. SMEs to investigate co-opetition, management of knowledge sharing and the role of IS.     

IT‐mediated social interactions and knowledge sharing: Role of competence‐based trust and background heterogeneity

In the knowledge‐based economy, organizational success is dependent on how effectively organizational employees share information. Many studies have investigated how different types of communication activities and communications media influence knowledge sharing. We contribute to this literature by examining increasingly prevalent yet understudied IT‐mediated social interactions and their effects on knowledge sharing among employees in comparison to face‐to‐face social connections. By integrating the literature on knowledge sharing, social networks, and information systems, we theorize the ability of IT‐mediated social interaction to (1) afford interactions between individuals with heterogeneous backgrounds and (2) facilitate frequent IT‐mediated social interactions that are high in competence‐based trust—both supporting effective sharing of knowledge. Through a social network analysis of the employees in a high‐tech organization, this study finds that IT‐mediated frequent social interactions are the most effective in promoting knowledge sharing.     

The impact of trust,guanxi orientation and face on the intention of Chinese employees and managers to engage in peer‐to‐peer tacit and explicit knowledge sharing

Knowledge sharing is recognised as one of the most critical components of knowledge management. Successful and efficient knowledge sharing could directly facilitate knowledge creation and so help a firm to maintain its competitive advantage. Consequently, identifying which factors could encourage or inhibit people to share knowledge is potentially of great value. In this study, we explore the impact of selected socio‐cultural factors, viz. trust, guanxi orientation and face, on the intention to share explicit and tacit knowledge in Chinese firms. Two hundred and four employees from Chinese organisations were surveyed on their knowledge‐sharing practices. Our findings indicate that while cognition‐based trust has no significant effect on the intention to share either tacit or explicit knowledge, affect‐based trust has a significant effect on both. Meanwhile, face‐gaining behaviours have a positive effect, while face‐saving behaviours have a negative effect on the intention to share knowledge. Finally, guanxi orientation also has a strong impact on knowledge sharing. The implications of these findings for organisations and their knowledge management initiatives are discussed.     

Using interactive systems for knowledge sharing: The impact of individual contextual preferences in China

Based on the communicative ecology framework and theories related to guanxi and communication context in China, we investigate the moderating effects of individual preference for communication context (IPCC) on knowledge sharing via interactive systems (KSIS) behavior. Drawing on survey data from a hotel chain's employees, we explore how guanxi elements drive knowledge sharing (KS) behavior and enhance KS outcomes. Our data demonstrate that IPCC significantly moderates the effect that KSIS has on KS outcomes, but the IPCC has a direct and negative impact on KS outcomes. We explain these seemingly contradictory findings and their implications for research and practice.     

Clarifying the effects of Internet monitoring on job attitudes: The mediating role of employee trust

The Internet is a fast growing mechanism for providing workplace monitoring. We examined how its implementation affects employees’ trust in the organization. We hypothesized that giving employees advance notice of monitoring and providing them a justification for it would enhance their trust. We investigated how employees’ perceptions of organizational support prior to monitoring moderated these relationships by conducting a longitudinal field experiment. We found that advance notice and perceived organizational support exerted significant main and interactive effects on post-implementation trust. In turn, trust significantly affected employees’ job satisfaction, organizational commitment, and turnover intentions.     

Paving the way for CRM success: The mediating role of knowledge management and organizational commitment

Customer relationship management (CRM) has become one of the most influential technologies in the world, and companies are increasingly implementing it to create value. However, despite significant investment in CRM technology infrastructure, empirical research offers inconsistent support for its positive impact on performance. This study develops and tests a research model analyzing the process through which CRM technology infrastructure translates into organizational performance, drawing on the resource-based view (RBV) and the knowledge-based view (KBV) of the firm. Based on an international sample of 125 hotels, the results suggest that organizational commitment and knowledge management fully mediate this process.     

Psychological capital and self‐reported employee creativity: The moderating role of supervisor support and job characteristics

Although the positive effect of psychological capital (PsyCap) on employee performance is well documented, the conditions under which PsyCap exerts the most influence on creativity warrant further research. Complementing and extending prior studies, we theorize and examine how two critical contextual factors (supervisor support for creativity [SSC] and job characteristics) effectively activate PsyCap associated with self‐reported employee creativity. Drawing on an interactional perspective, we use trait activation theory to examine the moderating effects of SSC and job characteristics on the relationship between PsyCap and self‐reported employee creativity. Through rigorous hypotheses testing (N = 356 individuals from multiple industries in Chinese firms), our results demonstrate that both SSC and job characteristics positively moderate the PsyCap–creativity relationship. Additional analyses reveal that PsyCap is most effective at enhancing creativity when both SSC and job characteristics are high. Implications of these findings for theory, future research and practice are discussed.     

The mediating effect of organizational culture and knowledge sharing on transformational leadership and Enterprise Resource Planning systems success: An empirical study in China

Senior leadership has been identified as a critical factor in fostering Enterprise Resource Planning (ERP) systems success, however, the specific impact mechanism of transformational leadership on ERP success is still largely unknown. Based on organizational culture theory and knowledge based view, this study developed a theoretical model to explore the mediating effect of organizational culture and knowledge sharing on transformational leadership and ERP success. Data was collected from 115 IS executives and 413 ERP end users in 115 organizations in China. Partial Least Squares (PLS) analysis results suggest that transformational leadership is directly related with all the four types of organizational culture – development culture, group culture, hierarchical culture and rational culture, and is indirectly related with knowledge sharing and ERP success. Specifically, development culture has direct impact on ERP success, while hierarchical culture, group and rational culture are indirectly related with ERP success, mediated by explicit and tacit knowledge sharing. The research findings can provide guidelines for the top executives to facilitate appropriate organizational culture, so as to foster ERP knowledge sharing and achieve business benefits with the assimilation of ERP systems.     

Impacts of case-based health knowledge system in hospital management: The mediating role of group effectiveness

With the rise of artificial intelligence, case-based health knowledge management systems (CBHKS) have been widely adopted in hospitals. CBHKS are data-driven intelligent platforms that integrate latest technologies, such as artificial intelligence and cloud computing. As an integral part of smart hospitals, CBHKS can support decision processes at different levels in hospitals. However, researchers have not yet clearly addressed how CBHBKS improves hospital management outcomes. Based on group effectiveness and leadership performance-maintenance theories, we develop a conceptual model to explain the role of CBHKS in hospital management. To test the research hypotheses in the conceptual model, we collected survey data from 214 doctors, and performed data analysis using partial least squares (PLS)-based structural equation modeling. The empirical testing results show that the CBHKS implementation significantly and positively influences group performance, group members’ satisfaction, group learning, and external satisfaction; and group members’ satisfaction and external satisfaction significantly and positively affect management performance and maintenance.