上市公司投资者关系管理与经营绩效研究——基于105家国内上市公司实证

以在上海和深圳交易所上市的105家信息服务企业为研究样本,探讨了上市公司网站投资者关系管理水平与公司绩效之间的关系。将网站投资者关系评价指标划分为常规信息、交易信息中国证监会强制披漏信息、交易信息、沟通有效性、沟通便利性、沟通反馈效果等六个维度、实证分析结果表明,常规信息、中国证监会强制披漏信息两个维度对企业绩效影响不显著,其余四个维度显著相关,投资者管理水平与公司绩效之间成正相关关系,研究假设部分得到证实。结论为证券市场监管者、上市公司和投资者关注投资者关系管理提供了内在的理论解释。     

网上药店消费者难辨“李逵”和“李鬼"

正2010年上海食药监局互联网药品信息及交易监管涉案药械金额仅为10万元,2011年增加到4281万元,2012年增加到8000万元。100多家PK500万近日,记者以"网上药房""网上购药"等为关键词通过百度搜索发现,有超过500万个中文网页可能存在向个人消费者宣传药品的行为。记者还随意点击了一些门户网站中推荐的医疗网站链接,发现很多此类医疗网站售卖的药品甚至没有国药准字号,并且存在"一次性治愈糖尿病"一吃血糖就降""治愈癌症"等明显夸大的宣传。目前,获得药监部门批准的合法网上药品零售企业有100多家。正规网上药店是经国家食药总局批准,同时具备《互联网药品信息服务资格证》和《互联网药品交易服务     

视频服务满意度与使用意愿实证研究

基于流媒体技术支持的视频信息服务逐渐在社会经济生活中占据着越来越重要的地位,视频服务是现代服务业的重要组成部分之一.构建的研究模型中,影响满意度的变量包括网站质量、信息质量和服务质量.基于SEM方法对样本数据实证分析表明,网站质量、信息质量对视频用户满意度的影响具有显著性,服务质量中的可靠性、响应性、保证性三个因素在P...     

论B2C购物网站的竞争力建设

随着网络购物的迅速发展，B2C购物网站在我国网上零售中市场中的竞争力逐渐削弱。文章结合前人研究，分析了B2C购物网站的发展状况，提出了提升网站竞争力的对策建议。     

美国旅游网站建设经验分析

美国旅游网站市场规模巨大,网站类型多样,网上旅游预订市场增长速度趋于平稳,市场相对成熟。其建设经验是:法规完善、建立网络竞合关系、旅游网站信息服务功能全面。     

基于爬虫和深度学习的计量信息数据推送系统

国家计量科学数据中心开发了计量信息数据推送系统。该系统利用爬虫技术从国内外计量权威网站抓取最新计量信息数据,经AI预处理及人工审核后构建到三个维度的主题地图,再发布到网站,推送给相应主题词订阅用户。科研人员可按三个维度的主题地图或自定义主题词进行信息订阅,实时获取最新领域的计量信息数据。该系统已在国家计量科学数据中心网站上线,实际运行效果较好,验证了方案的可行性和发展潜力。     

基于服务蓝图的网上零售业感知服务质量

通过绘制网上零售业的服务蓝图和相关的企业调研识别了所涉及到的服务接触点,以此为基础概括出网上零售业中的服务接触因素,并运用模糊综合评价方法对网上零售业的顾客感知服务质量进行测评,分析网上零售业中的失败服务接触点,目的在于通过改进失败的服务接触点,提高网上零售业的顾客体验。通过测评,顾客对网上零售业的物流配送和在线服务感知一般。     

建立基于反向代理的WEB安全体系

<正>1总述信息科技的迅速发展,Internet已成为全球重要的信息传播工具。据不完全统计,Internet现在遍及200多个国家,容纳近80万个网络,提供了包括1000多个大型联网图书馆,800个联网的学术文献库,20000种网上杂志,9000种网上新闻报纸,5000多万个Web网站在内的多种服务,总共近1000万个信息源为世界各地的网民提供大量信息资源交流和共享的空间。     

浅谈B2C网购食品包装设计

B2C (Busi ness-to-Customer)中文简称为"商对客"."商对客"是电子商务的一种模式,也就是通常说的商业零售,直接面向消费者销售产品和服务.这种形式的电子商务一般以网络零售业为主,主要借助于互联网开展在线销售活动.B2C即企业通过互联网为消费者提供一个新型的购物环境——网上商店,消费者通过网络在网上购物、在网上支付.B2C网上购物所形成的物流要求高时效性,同时还具有数量散、分布地点广等特点.这就决定了网上购物的绝大部分都会选择快递服务,而快递企业极少为之设计网购包装,这不仅导致了快递商品安全问题的产生,还使快递企业无法建立更高效率的物流配送体系.     

电子商务网站的安全防范技术

由于电子商务网站是在Internet这个完全开放的网络中运行,大量的支付信息、订货信息、谈判信息、商业机密文件等在计算机系统中存放、传输和处理,而网络黑客、入侵者、计算机病毒在网上随处可见,它们窃取、篡改和破坏商务信息。本文论述了在构建电子商务网站时应采取的安全措施:防火墙技术、入侵检测技术、网络漏洞扫描、防病毒系统和安全认证系统,并介绍了如何通过这些技术的综合应用来实现电子商务网站的安全。     

基于信息技术的物流服务质量影响因素的实证研究

文章提出了物流服务质量与供应商承诺和客户忠诚度之间存在相关性,然后分别从企业对企业和企业对消费者两个方面进行实证调研,将主成分分析和方差极大旋转相结合,旨在分析主供应商承诺和客户忠诚度对供应商的物流服务质量的影响效果,并检验信息技术在物流服务质量、供应商承诺、客户忠诚度之间的调节作用,结果表明物流服务质量、承诺、忠诚度之间的关系受到信息技术应用的影响。     

A Case Study in Estimating Avionics Availability from Field Reliability Data

Under incentivized contractual mechanisms such as availability‐based contracts, the support service provider and its customer must share a common understanding of equipment reliability baselines. Emphasis is typically placed on the information technology‐related solutions for capturing, processing and sharing vast amounts of data. In the case of repairable fielded items, scant attention is paid to the pitfalls within the modelling assumptions that are often endorsed uncritically and seldom made explicit during field reliability data analysis. This paper presents a case study in which good practices in reliability data analysis are identified and applied to real‐world data with the aim of supporting the effective execution of a defence avionics availability‐based contract. The work provides practical guidance on how to make a reasoned choice between available models and methods based on the intelligent exploration of the data available in practical industrial applications. Copyright © 2015 John Wiley & Sons, Ltd.     

Customer satisfaction with bank services: The role of cloud services,security, e-learning and service quality

The banking industry is rapidly developing to utilize e-banking as an efficient and suitable tool to satisfy customers. Online banking service is the general service suggested by customary banks to provide faster and more reliable services for customers. With fast technology improvement, e-banking has been utilized to absorb subscribers and conduct banking transactions. Still, the major problem with e-banking is satisfying customers who are now using Internet banking. Customer satisfaction is a significant factor in helping banks to keep their competitive advantage. Therefore, the present investigation aims to examine the factors influencing the satisfaction of customer with e-banking services. Four factors that can drive customer satisfaction towards e-banking are cloud services, security, e-learning, and service quality. This study has utilized the structural equation modeling method to evaluate the causal model with the measurement model's validity and reliability. The research model is analyzed based on the data which are collected from the questionnaires using SMART PLS 3.2. The results have shown that cloud services, security, e-learning, and service quality are four significant factors influencing customer satisfaction in using Internet banking services.     

用户体验地图、顾客旅程地图与服务蓝图比较研究

目的 理清用户体验地图、顾客旅程地图、服务蓝图3个可视化地图的概念界定,比较其异同点与相关性。方法 以桌面研究为基础,对相关文献进行检索,通过比较分析法,揭示用户体验地图、顾客旅程地图和服务蓝图之间的关系,并通过应用案例进行验证。结论 3个可视化地图相同点在于3者均是按照时间纬度,通过将利益相关者信息可视化来提升服务品质;其不同点在于用户体验地图主要研究用户及其个体体验的可视化,顾客旅程地图主要研究顾客及其流畅旅程的可视化,服务蓝图主要研究利益相关者及其服务系统的可视化;其相关性在于3个可视化地图研究对象由少到多,研究范围由小到大,研究价值由个体体验提升到整体系统优化。本研究有助于设计师有效利用服务设计中的可视化地图。     

“以客户为中心”提升标准文献信息服务工作

本文对国内、外标准文献信息服务状况以及我国标准文献信息服务目前存在的问题进行了详细的分析,提出了围绕客户信息资源,利用信息技术,针对每个客户的不同需求,提供个性化服务是标准文献信息服务工作的未来发展趋势。     

物流信息能力对供应链绩效影响的实证研究

构建了物流信息能力、配送能力和柔性能力与供应链服务质量、响应性和财务绩效的关系模型,利用结构方程模型进行了检验.研究结果表明,物流信息能力对供应链绩效没有直接影响,但是可以通过配送能力和柔性能力的影响,而影响供应链服务质量以及最终的财务绩效,而且物流信息能力还通过显著影响配送能力极大地影响了供应链的响应性.     

基于Web Service构建分布式虚拟地理环境系统

在研究了分布式虚拟地理环境系统的特征和基于Web Service、GI Web Service实现分布式虚拟地理环境系统的优势的基础上,建立了基于Web Service的分布式虚拟地理环境系统的体系结构,最后开展了原型系统试验.结果证明,系统实现了在异构环境下的资源共享和协同工作,基本解决了以往C/S、B/S结构的系统中共享资源只能集中存储在服务器端等难点问题.     

Progress towards integration of reliability concepts in a segregated electric utility system

This is a position paper describing the changes in the framework of the New Zealand electricity industry with particular reference to system reliability and adequacy in an evolving user pays environment. The role Trans Power, the national grid monopoly is described in supplying customers on the basis of reliability to match the service paid for. Asset management planning is explained in the context of customer service based reliability and the evolving information disclosure regime.     

Web Application Commercial Design for Financial Entities Based on Business Intelligence

Multiple customer data management has become a focus of attention in big organizations. Although much information is available, it does not translate into significant profitable value-added services. We present a design of a commercial web application based on business intelligence that generates information on social and financial behavior of clients in an organization; with the purpose of obtain additional information that allows to get more profits. This app will provide a broader perspective for making strategic decisions to increase profits and reduce internal investment costs. A case in point is the financial sector, a group of financial entities were used to make measurements and test them. A design to build a web application aimed at achieving a large and ambitious goal by means of defined tools reflecting clients’ business needs is proposed. In this research, different techniques and technologies are explored, such as diagrams, frameworks, design, architecture, model entity-relationship, tables, equations, mental maps and development tools. Through the Personal Software Process methodology and with the help of information extraction, consolidation, and visualization, the implementation can be carried out. This article provides the importance of implementing business intelligence in an organization and expands on the steps needed for the implementation of this valuable technology.     

Hardware reliability assurance and field experience in a telecom environment

This paper gives an overview of some methods and procedures used to assure product reliability within Ericsson Telecom AB. The main focus in this paper is on hardware (HW) reliability at board and component level. The evolution of customer–vendor relations over the years is addressed. Some new concepts in complex component reliability assurance are described. Experience from field service is summarized. This information is open and may be subject to change at any time.