Web accessibility legislation in Italy: a survey 10 years after the Stanca Act

Universal Access in the Information Society - Ten years after the enactment of the Stanca Act in Italy, the paper presents a survey regarding the accessibility of municipal Web sites. This study...     

Exploring perceptions of web accessibility: a survey approach

The equality of access – accessibility – is difficult to quantify, define, or agree upon. Our previous work analysed the responses of web accessibility specialists in regard to a number of pre-defined definitions of accessibility. While uncovering much, this analysis did not allow us to quantify the communities’ understanding of the relationship accessibility has with other domains and assess how the community scopes accessibility. In this case, we asked over 300 people, with an interest in accessibility, to answer 33 questions surrounding the relationship between accessibility, user experience (UX), and usability; inclusion and exclusion; and evaluation, in an attempt to harmonise our understanding of web accessibility. We found that respondents think that accessibility and usability are highly related and also think that accessibility is applicable to everyone and not just people with disabilities. Respondents strongly agree that accessibility must be grounded on user-centred practices and that accessibility evaluation is more than just inspecting source code; however, they are divided as to whether training in ‘Web Content Accessibility Guidelines’ is necessary or not to assess accessibility. These perceptions are important for usability and UX professionals, developers of automated evaluation tools, and those practitioners running website evaluations.     

From requirements to implementations: a model-driven approach for web development

Model-Driven Development (MDD) is an appropriate paradigm for web development since interoperability and flexibility are required to cope with implementation technologies and functionalities that are in permanent evolution. In this paper, we describe and illustrate the MDD process of the ADM (Ariadne Development Method) hypermedia/web engineering method. The two cornerstones of the ADM are the Labyrinth++ meta-meta-model, which formalizes the core constructs used within all the design meta-models, and the meta-meta-model specification as an ontology that provides semantics and reasoning not only for model transformations but also for consistency checking and model validation. These features have been essential in the development of a CASE tool, called AriadneTool that supports the different abstract levels of modeling, model transformations as well as the generation of light prototypes in different web implementation technologies.     

Web site accessibility,usability and security: a survey of government web sites in Kyrgyz Republic

The information in government web sites, which are widely adopted in many countries, must be accessible for all people, easy to use, accurate and secure. The main objective of this study is to investigate the usability, accessibility and security aspects of e-government web sites in Kyrgyz Republic. The analysis of web government pages covered 55 sites listed in the State Information Resources of the Kyrgyz Republic and five government web sites which were not included in the list. Analysis was conducted using several automatic evaluation tools. Results suggested that government web sites in Kyrgyz Republic have a usability error rate of 46.3 % and accessibility error rate of 69.38 %. The study also revealed security vulnerabilities in these web sites. Although the “Concept of Creation and Development of Information Network of the Kyrgyz Republic” was launched at September 23, 1994, government web sites in the Kyrgyz Republic have not been reviewed and still need great efforts to improve accessibility, usability and security.     

Universal web accessibility and the challenge to integrate informal Arabic users: a case study

Universal Access in the Information Society - Most Arabs can read text written in Modern Standard Arabic (MSA). However, to easily express themselves, they may find it easier to switch to informal...     

A survey on providing customer and public administration based services using AI: chatbot

Multimedia Tools and Applications - A chatbot is emerged as an effective tool to address the user queries in automated, most appropriate and accurate way. Depending upon the complexity of the...     

Municipal web sites accessibility and usability for blind users: preliminary results from a pilot study

Despite the existing regulations and standards at national and international level, web content is still difficult to use, if not completely unusable, for visually impaired people. This paper presents the evaluation results for three municipal web sites. A combined method, based on conformance review and expert review, was employed. Overall, the results reveal a low conformance to WCAG2 and many accessibility and usability problems. The content is not properly structured, and this reduces usability even for sighted user. The analysis of the evaluation data suggests that many accessibility barriers could be avoided by adopting a user-centered approach during web design.     

Accessibility,usability, and security evaluation of universities’ prospective student web pages: a comparative study of Europe,North America,and Oceania

Universal Access in the Information Society - Universities' prospective student web pages aim to disseminate information about their academic and social opportunities to their stakeholders;...     

Controlled experiments on the web: survey and practical guide

The web provides an unprecedented opportunity to evaluate ideas quickly using controlled experiments, also called randomized experiments, A/B tests (and their generalizations), split tests, Control/Treatment tests, MultiVariable Tests (MVT) and parallel flights. Controlled experiments embody the best scientific design for establishing a causal relationship between changes and their influence on user-observable behavior. We provide a practical guide to conducting online experiments, where end-users can help guide the development of features. Our experience indicates that significant learning and return-on-investment (ROI) are seen when development teams listen to their customers, not to the Highest Paid Person’s Opinion (HiPPO). We provide several examples of controlled experiments with surprising results. We review the important ingredients of running controlled experiments, and discuss their limitations (both technical and organizational). We focus on several areas that are critical to experimentation, including statistical power, sample size, and techniques for variance reduction. We describe common architectures for experimentation systems and analyze their advantages and disadvantages. We evaluate randomization and hashing techniques, which we show are not as simple in practice as is often assumed. Controlled experiments typically generate large amounts of data, which can be analyzed using data mining techniques to gain deeper understanding of the factors influencing the outcome of interest, leading to new hypotheses and creating a virtuous cycle of improvements. Organizations that embrace controlled experiments with clear evaluation criteria can evolve their systems with automated optimizations and real-time analyses. Based on our extensive practical experience with multiple systems and organizations, we share key lessons that will help practitioners in running trustworthy controlled experiments.     

Navigation techniques for small-screen devices: An evaluation on maps and web pages

Several techniques have been proposed to support user navigation of large information spaces (e.g., maps or web pages) on small-screen devices such as PDAs and Smartphones. In this paper, we present the results of an evaluation that compared three of these techniques to determine how they might affect performance and satisfaction of users. Two of the techniques are quite common on mobile devices: the first one (DoubleScrollbar) is the standard combination of two scrollbars for separate horizontal and vertical scrolling with zoom buttons to change the scale of the information space, the second one (Grab&Drag) enables users to navigate the information space by directly dragging its currently displayed portion, while zooming is handled through a slider control. The last technique (Zoom-Enhanced Navigator or ZEN) is an extension and adaptation to mobile screens of Overview&Detail approaches, which are based on displaying an overview of the information space together with a detail view of a portion of that space. In these approaches, navigation is usually supported by (i) highlighting in the overview which portion of space is displayed in the detail view, and (ii) allowing users to move the highlight within the overview area to change the corresponding portion of space in the detail area. Our experimental evaluation concerned tasks involving maps as well as web page navigation. The paper analyzes in detail the obtained results in terms of task completion times, number and duration of user interface actions, accuracy of the gained spatial knowledge, and subjective preferences.     

RFID: a technical overview and its application to the enterprise

Radio frequency identification (RFID) offers tantalizing benefits for supply chain management, inventory control, and many other applications. Only recently, however, has the convergence of lower cost and increased capabilities made businesses take a hard look at what RFID can do for them. This article offers an RFID tutorial that answers the following questions: i) what is RFID, and how does it work? ii) What are some applications of RFID? iii) What are some challenges and problems in RFID technology and implementation? iv) How have some organizations implemented RFID?.     

Phish-Sight: a new approach for phishing detection using dominant colors on web pages and machine learning

International Journal of Information Security - Phishing is one of the most dangerous threats in which a hacker imitates a person, company or government agency to lure and deceive their victims....     

Capability survey of user agents with the UAAG 1.0 test suite and its impact on Web accessibility

To determine how well user agents conform to UAAG 1.0, capabilities of user agents were investigated with UAAG 1.0 Test Suite. It was found that 20 Priority 1 checkpoints were met by all the user agents, while 12 Priority 1 checkpoints, relating to multimedia control and time-dependent interactions, were failed by all of them. The results showed that two major Japanese user agents did not have enough functions to navigate through the Web, whereas the latest ones did have those functions. These results show that there are user agents which meet many requirements of UAAG 1.0 but Web authors still have to pay attention to the capability of the user agents that are considered to be used to browse their content.

Website accessibility: a survey of local e-government websites and legislation in Northern Ireland

The provision of accessible websites is a legal requirement under the Disability Discrimination Act 1995, which applies throughout Great Britain and Northern Ireland, and the Equality (disability, etc.) (Northern Ireland) Order 2000. A survey of local e-government websites indicated that few local councils in the devolved administration of Northern Ireland offered websites which were adequately usable by people with a disability, yet most citizen-government transactions occur at the local level. Design for all has obvious commercial benefits, but it has also become a legal obligation, and application of accessible design principles should improve the online experience of all users.     

Release of a 10-m-resolution DEM for the Italian territory: Comparison with global-coverage DEMs and anaglyph-mode exploration via the web

The 10-m-resolution TINITALY/01 DEM (Tarquini et al., 2007) is compared with the two, coarser-resolution, global-coverage, spaceborne-based SRTM and ASTER DEMs and with a high-resolution, LIDAR-derived DEM. Afterwards, we presented a webGIS which allows to explore a 10-m-resolution anaglyph layer showing the landforms of the whole Italian territory in 3D. The webGIS (http://tinitaly.pi.ingv.it/) is open to the public, and can be used to carry out a preliminary analysis of landforms. The TINITALY/01 DEM is available for scientific purposes on the basis of a research agreement (see the above website or write to tinitaly@pi.ingv.it).     

Extracting semantic knowledge from web context for multimedia IR: a taxonomy,survey and challenges

Since its invention, the Web has evolved into the largest multimedia repository that has ever existed. This evolution is a direct result of the explosion of user-generated content, explained by the wide adoption of social network platforms. The vast amount of multimedia content requires effective management and retrieval techniques. Nevertheless, Web multimedia retrieval is a complex task because users commonly express their information needs in semantic terms, but expect multimedia content in return. This dissociation between semantics and content of multimedia is known as the semantic gap. To solve this, researchers are looking beyond content-based or text-based approaches, integrating novel data sources. New data sources can consist of any type of data extracted from the context of multimedia documents, defined as the data that is not part of the raw content of a multimedia file. The Web is an extraordinary source of context data, which can be found in explicit or implicit relation to multimedia objects, such as surrounding text, tags, hyperlinks, and even in relevance-feedback. Recent advances in Web multimedia retrieval have shown that context data has great potential to bridge the semantic gap. In this article, we present the first comprehensive survey of context-based approaches for multimedia information retrieval on the Web. We introduce a data-driven taxonomy, which we then use in our literature review of the most emblematic and important approaches that use context-based data. In addition, we identify important challenges and opportunities, which had not been previously addressed in this area.

     

Adaptive systems in the era of the semantic and social web, a survey

In this paper we provide a classification of adaptive systems with respect to the kind of semantic technology they exploit to accomplish or improve specific adaptation and user modeling tasks. This classification is based on a distinction between strong semantic techniques and weak semantic techniques. The former are techniques based on the Semantic Web, while the latter regard technologies that, in different ways, annotate resources, enriching their meaning. This second category includes, in particular, Web 2.0 social annotations and mixed approaches between social annotations and Semantic Web techniques. While the impact of the Semantic Web on adaptive systems has been discussed in several survey papers, the potential of weak semantic technologies has, so far, received little attention. The aim of this analysis is to fill this gap. Therefore, we will discuss contributions and limits of both approaches, but we will focus special attention on weak semantic adaptive systems.     

Using eye-tracking technology to investigate the redundant effect of multimedia web pages on viewers’ cognitive processes

This study utilized eye-tracking technology to determine the impact of redundant onscreen text information on viewers’ cognitive processes with respect to multimedia information. Sixteen college students participated in the study and their eye-movement data and self-reported cognitive load ratings were collected as they viewed three web pages into which different forms of verbal explanations of thunderstorm systems were integrated. A repeated measure design was utilized to support the research purposes. The eye-tracking data showed that viewers relied on text information as the main information resource for determining meaning. Students’ cognitive load reports reflected a redundant effect from the on screen text on their cognitive load level when both onscreen and narrative verbal messages were presented. However, eye-movement data revealed that viewers spent less time on the onscreen text when there was a narrative message presenting the same information. When the pictorial information was accompanied by both onscreen and narrative formats of verbal information, viewers seemed to be able to filter out redundant information. Additionally, replacing onscreen text with a voice-over seemed to globally orient viewers’ eye fixations toward the illustration. Discussions on results and suggestions for future studies are provided in this paper.     

How people use presentation to search for a link: expanding the understanding of accessibility on the Web

It is well known that many Web pages are difficult to use for visually disabled people. Without access to a rich visual display, the intended structure and organisation of the page is obscured. To fully understand what is missing from the experience of visually disabled users, it is pertinent to ask how the presentation of Web pages on a standard display makes them easier for sighted people to use. This paper reports on an exploratory eye tracking study that addresses this issue by investigating how sighted readers use the presentation of the BBC News Web page to search for a link. The standard page presentation is compared with a “text-only” version, demonstrating both qualitatively and quantitatively that the removal of the intended presentation alters “reading” behaviours. The demonstration that the presentation of information assists task completion suggests that it should be re-introduced to non-visual presentations if the Web is to become more accessible. The conducted study also explored the extent to which algorithms that generate maps of what is perceptually salient on a page match the gaze data recorded in the eye tracking study. The correspondence between a page’s presentation, knowledge of what is visually salient, and how people use these features to complete a task might offer an opportunity to re-model a Web page to maximise access to its most important parts.