A reference model of virtual service production networks

Virtual organisation of collaborative networks frequently demands for information and communication technology to support coordination of cross-organisational business process chains. Service-oriented software technologies provide promising means to regulate and enforce coordination of cross-organisational software service interactions but miss organisational abstractions and methodology. This paper proposes a conceptual reference model of collaborative network coordination that satisfies flexibility and agility requirements of virtual organisation by building on common software service abstractions and lifecycle methodology. In particular, the model focuses collaborative service networks and introduces the concept of virtual business service that represents business service processes as software service abstractions and supports flexible regulation and agile enforcement of their coordination by means of software service lifecycle methodology. For demonstration and evaluation purpose, we present a case study of service-oriented systems analysis for virtual organisation of a collaborative e-science network that adopts our conceptual reference model.     

Everything-as-a-service platform for on-demand virtual enterprises

While constructing virtual enterprises, it is crucial to flexibly integrate heterogeneous business resources and processes of different business partners and make them collaborate dynamically. Keeping involved IT systems or components as autonomous and loose-coupled services, the “Everything as a Service” concept supports flexible integration of heterogeneous applications. We adopt this concept and analyze the challenges in virtual enterprise construction, then propose a service platform for on-demand virtual enterprises. The platform supports flexible integration of networked resources, and facilitates virtual enterprise construction with business process utility, trusted service composition and data service centric business collaborations. At the end of the paper, together with a case study, experimental evaluations in contexts of concurrent multi-users are presented, showing the effectiveness and performance of the platform.     

Process-Based E-Service Composition for Modeling and Automating Zero Latency Supply Chains

E-services are teams of applications and humans (participating electronically) that work together to provide a service or a product. Virtual Enterprises (VEs) are business or organizations that provide products or services that are created and managed by combining and wrapping e-services provided by multiple independent enterprises. To operate efficiently VEs must form supply chains that utilize and manage e-services. In this paper, we propose a Service Oriented Process model (SOP) and describe the architecture and the basic design principles of the Collaboration Management Infrastructure (CMI), a system that supports SOP. SOP permits modeling of e-services and provides for e-service integration to construct efficient multi-enterprise supply chains. This is accomplished by modeling composite e-services as Multi-Enterprise Processes (MEPs). In particular, SOP supports service activities for modeling the services themselves, primitives for composing supply chains from services, and primitives for automating service coordination as required by a supply chain. The CMI system implements SOP and uses a semantic broker that has knowledge about the service capabilities an quality. Therefore, a MEP (and hence its supply chain) is capable of on-the-fly choice of the service providers that are best suited to its objectives (e.g., cheapest or fastest).     

A correlation-driven optimal service selection approach for virtual enterprise establishment

A virtual enterprise is an emerging business cooperation model which allows rapid response to the unpredictable market behavior and opportunity. For service oriented enterprises, where computing resources are encapsulated as services and published online, establishing a virtual enterprise can be regarded as a process of service composition. As there are increasing numbers of available services providing similar functionalities but with different quality values, and with potential business correlations among them, it is not trivial to orchestrate a composite service with optimal overall quality of service (QoS). In this paper, we formally propose a business correlation model including both quality correlations and selection correlations, and then present an efficient approach for correlation-driven QoS-aware optimal service selection based on a genetic algorithm. The genetic algorithm is tailored with niching technology, a repair operator and a penalty mechanism. The effectiveness and efficiency of the approach are demonstrated via empirical studies at last.     

Building a successful relationship in business process outsourcing: an exploratory study

In the past decade, business process outsourcing (BPO) has emerged as an important economic and business issue. Successful offshoring and outsourcing of business processes to low-cost destinations has made BPO a strategic decision. Inconsistencies at the client and service provider levels globally are requiring clients to build competencies in outsourcing management. Clients are further pushing service providers to build capabilities such as business process management and information technology management competencies. A research survey is carried out with European clients to identify the critical competencies of the service provider and clients for building a successful relationship. The survey indicates that the clients’ focus is on BPO outcome delivery for building successful relationship and not so much on the service provider's competencies.     

Supporting virtual enterprise systems using agent coordination

Open environments like the Internet or corporate intranets enable a large number of interested enterprises to access, filter, process and present information on an as-needed basis. These environments support modern applications, such as virtual enterprises and interorganisational workflow management systems, which involve a number of heterogeneous resources, services and processes. However, any execution of a virtual enterprise system would yield to disjoining and error-prone behaviour without appropriate techniques to coordinate the various business processes. This paper reports on the design and implementation of a flexible agent-based framework for supporting the coordination of virtual enterprises and workflow management systems. The paper also shows how an agent coordination infrastructure, which is explained by social constraints, can impact on the engineering of highly dynamic virtual enterprises and workflow management systems by presenting a simple case study.     

Execution system for distributed business processes in a virtual enterprise

New cooperative approaches for manufacturing and service industries, as represented by the virtual enterprise paradigm, are enabled by the recent advances in communication technologies, computer networks, and logistics. The implantation of this paradigm requires the design and development of a flexible execution environment to support the distributed business processes that materialize the cooperation in a network of enterprises. A configurable architecture for such execution system is proposed focusing the support for multi-level process coordination. A set of examples to illustrate the adopted concepts and developed tools are discussed.     

Using technology for the competitive delivery of education services

This paper considers the use of information technology as a source of competitive advantage for education service providers operating in international markets, with particular reference to Australia. It draws upon the findings of a survey of 315 education institutions in five countries engaged in the export of international education. The importance of effective use of information technology as a source of competitive advantage is highlighted. Current use of information technology within education institutions is examined and technologically mediated learning is proposed as a viable means of promoting, administering and delivering education services to international markets. In particular, the potential of the Internet to provide graduate business education is given close scrutiny. It is argued that a virtual university business faculty is economically viable in this context. Business schools are advised to invest in hardware and software applications to ensure the communications needs of their clients are met.     

Context-aware workflow management for virtual enterprises based on coordination of agents

Although virtual enterprises (VE) make it possible for small flexible enterprises to form a collaborative network to respond to business opportunities through dynamic coalition and sharing of the core competencies and resources, they also pose new challenges and issues. Creation of VE involves dynamically established partnerships between the partners and relies on a flexible coordination scheme. The dynamic organizations formed in VE present a challenge in the development of a new methodology to dynamically allocate re-sources and deliver the relevant information to the right people at the right time. A key issue is the development of an effective workflow management scheme for VE. Multi-agent systems (MAS) provide a flexible architecture to deal with changes based on dynamic organization and collaboration of autonomous agents. Despite the extensive studies and research results on MAS, development of a design methodology to support coordination and operations is critical to the success and adoption of VE. The objectives of this research are to propose a design methodology to facilitate coordination and development of context-aware workflow management systems and achieve effective resource allocation for VE based on MAS architecture. To achieve these objectives, a scheme for coordination of agents is proposed. Petri net models are used in the coordination scheme to describe workflows and capture resource activities in VE. The interactions between agents lead to a dynamic workflow model for VE. Based on the aforementioned model, we propose architecture to dynamically generate context-aware graphical user interface to guide the users and control resource allocation based on the state of VE. An order management example is used throughout this paper to illustrate the proposed design methodology.     

Federation Lifecycle Management Incorporating Coordination of Bio-inspired Self-management Processes

As it has evolved, the Internet has had to support a broadening range of networking technologies, business models and user interaction modes. Researchers and industry practitioners have realised that this trend necessitates a fundamental rethinking of approaches to network and service management. This has spurred significant research efforts towards developing autonomic network management solutions incorporating distributed self-management processes inspired by biological systems. Whilst significant advances have been made, most solutions focus on management of single network domains and the optimisation of specific management or control processes therein. In this paper we argue that a networking infrastructure providing a myriad of loosely coupled services must inherently support federation of network domains and facilitate coordination of the operation of various management processes for mutual benefit. To this end, we outline a framework for federated management that facilitates the coordination of the behaviour of bio-inspired management processes. Using a case study relating to distribution of IPTV content, we describe how Federal Relationship Managers realising our layered model of management federations can communicate to manage service provision across multiple application/storage/network providers. We outline an illustrative example in which storage providers are dynamically added to a federation to accommodate demand spikes, with appropriate content being migrated to those providers servers under control of a bio-inspired replication process.     

Modeling and Managing Interactions among Business Processes

Most workflow management systems (WfMSs) only support the separate andindependent execution of business processes. However, processes often needto interact with each other, in order to synchronize the execution of theiractivities, to exchange process data, to request execution of services, orto notify progresses in process execution. Recent market trends also raisethe need for cooperation and interaction between processes executed in differentorganizations, posing additional challenges. In fact, in order to reduce costsand provide better services, companies are pushed to increase cooperation and toform virtual enterprises, where business processes span across organizationalboundaries and are composed of cooperating workflows executed in differentorganizations. Workflow interaction in a cross-organizational environment iscomplicated by the heterogeneity of workflow management platforms on top ofwhich workflows are defined and executed and by the different and possiblycompeting business policies and business goals that drive process executionin each organization.In this paper we propose a model and system that enable interactionbetween workflows executed in the same or in different organizations. Weextend traditional workflow models by allowing workflows to publish andsubscribe to events, and by enabling the definition of points in the processexecution where events should be sent or received. Event notifications aremanaged by a suitable event service that is capable of filtering andcorrelating events, and of dispatching them to the appropriate targetworkflow instances. The extended model can be easily mapped onto anyworkflow model, since event specific constructs can be specified by means ofordinary workflow activities, for which we provide the implementation. Inaddition, the event service is easily portable to different platforms, anddoes not require integration with the WfMS that supports the cooperatingworkflows. Therefore, the proposed approach is applicable in virtually anyenvironment and is independent on the specific platform adopted     

CyberGuarder: A virtualization security assurance architecture for green cloud computing

As the sizes of IT infrastructure continue to grow, cloud computing is a natural extension of virtualisation technologies that enable scalable management of virtual machines over a plethora of physically connected systems. The so-called virtualisation-based cloud computing paradigm offers a practical approach to green IT/clouds, which emphasise the construction and deployment of scalable, energy-efficient network software applications (NetApp) by virtue of improved utilisation of the underlying resources. The latter is typically achieved through increased sharing of hardware and data in a multi-tenant cloud architecture/environment and, as such, accentuates the critical requirement for enhanced security services as an integrated component of the virtual infrastructure management strategy. This paper analyses the key security challenges faced by contemporary green cloud computing environments, and proposes a virtualisation security assurance architecture, CyberGuarder, which is designed to address several key security problems within the ‘green’ cloud computing context. In particular, CyberGuarder provides three different kinds of services; namely, a virtual machine security service, a virtual network security service and a policy based trust management service. Specifically, the proposed virtual machine security service incorporates a number of new techniques which include (1) a VMM-based integrity measurement approach for NetApp trusted loading, (2) a multi-granularity NetApp isolation mechanism to enable OS user isolation, and (3) a dynamic approach to virtual machine and network isolation for multiple NetApp’s based on energy-efficiency and security requirements. Secondly, a virtual network security service has been developed successfully to provide an adaptive virtual security appliance deployment in a NetApp execution environment, whereby traditional security services such as IDS and firewalls can be encapsulated as VM images and deployed over a virtual security network in accordance with the practical configuration of the virtualised infrastructure. Thirdly, a security service providing policy based trust management is proposed to facilitate access control to the resources pool and a trust federation mechanism to support/optimise task privacy and cost requirements across multiple resource pools. Preliminary studies of these services have been carried out on our iVIC platform, with promising results. As part of our ongoing research in large-scale, energy-efficient/green cloud computing, we are currently developing a virtual laboratory for our campus courses using the virtualisation infrastructure of iVIC, which incorporates the important results and experience of CyberGuarder in a practical context.     

基于虚拟企业的UDDI访问控制研究

UDDI作为Web服务的核心技术之一,用于商业实体之间彼此发现和共享信息,从而成为保证企业间实施动态电子商务的核心支撑体系。但是UDDI现有的访问控制策略在商务实际应用中并不完全适用,因此有必要引入新的访问控制机制。针对虚拟企业的应用需求,指出了现有UDDI访问控制技术的不足,提出基于角色的访问控制方式,设计了更加安全的虚拟企业UDDI访问控制机制,并且采用基于XML的XCAML规范,使得访问控制体系易于维护和配置。     

Sustainable interoperability on space mission feasibility studies

The evolution of ICT towards fast and robust data exchange promoted the blooming of successful technical and business concepts like cloud computing and virtualisation of enterprise assets. The escalation of service providers enabled the specialisation of enterprises (particularly SMEs) and the building of provider networks. This move from enterprise-concentric to service-dispersed strategies is leading to concerns about reaching and maintaining the interoperability between customer–provider pairs and their associated business networks. This is particularly true in the aerospace industry: a highly-competitive and demanding business supported by numerous applications, which may be general-purposed, specific, proprietary or open-sourced, all needing to be interoperable with the lowest impact on the business itself. This paper addresses the need for improving the sustainability of enterprise interoperability via the application of negotiations, with the objective of reducing the impact of changes and achieving the best solutions in the interoperability between the enterprises and their surrounding environment. It proposes a framework that features a negotiation mechanism for the management of changes towards the sustainability of the seamless business-to-business interactions, and describes its application on the real business case of the ESA-CDF space mission feasibility studies.     

一种虚拟化的服务器集群模型

随着经济与电子商务的高速发展,企业与用户的业务交互次数呈现出几何级数增长的趋势,然而企业服务器的利用率却只有15%～30%.阐述了在Linux平台上运用虚拟化技术将企业现有的服务器虚拟成多台服务器,同时运用负载均衡调度算法对虚拟的多台Linux客户机进行集群的方案模型,以达到强化企业业务的持续性,加固数据的完整性和安全...     

Cooperation coordination in virtual enterprises

Coordination of activities is a determinant element in virtual enterprises. Proper coordination policies supported by flexible coordination mechanisms are necessary to ensure the cooperation among partner enterprises. This paper presents the PRODNET approach to support coordination in virtual enterprises. The adopted model considers on flexibility and configurability as the key aspects to cope with the large diversity of expectable scenarios and operating policies in the virtual enterprise environment. A workflow based approach for coordination is described and especial emphasis is put on a multi-level coordination view. The developed software modules that support the coordination mechanisms are presented, and finally some directions for further research are given.     

Service-oriented technology and management: Perspectives on research and practice for the coming decade

Service-oriented technologies and management have gained attention in the past few years, promising a way to create the basis for agility so that companies can deliver new, more flexible business processes that harness the value of the services approach from a customer’s perspective. Service-oriented approaches are used for developing software applications and software-as-a-service that can be sourced as virtual hardware resources, including on-demand and utility computing. The driving forces come from the software engineering community and the e-business community. Service-oriented architecture promotes the loose coupling of software components so that interoperability across programming languages and platforms, and dynamic choreography of business processes can be achieved. Nevertheless, one of today’s most pervasive and perplexing challenges for senior managers deals with how and when to make a commitment to the new practices. The purpose of this article is to shed light on multiple issues associated with service-oriented technologies and management by examining several interrelated questions: why is it appropriate now to study the related business problems from the point of view of services research? What new conceptual frameworks and theoretical perspectives are appropriate for studying service-oriented technologies and management? What value will a service science and business process modeling offer to the firms that adopt them? And, how can these approaches be implemented so as to address the major challenges that organizations face with technology, information and strategy? We contribute new knowledge in this area by tying the economics and information technology strategy perspectives to the semantic and design science perspectives for a broader audience. Usually the more technical perspective is offered on a standalone basis, and confined to the systems space – even when the discussion is about business processes. This article also offers insights on these issues from the multiple perspectives of industry and academic thought leaders.     

Acquisition planning and scheduling of computing resources

Cloud computing has been attracting considerable attention since the last decade. This study considers a decision problem formulated from the use of computing services over the Internet. An agent receives orders of computing tasks from his/her clients and on the other hand he/she acquires computing resources from computing service providers to fulfill the requirements of the clients. The processors are bundled as packages according to their speeds and the business strategies of the providers. The packages are rated at a certain pricing scheme to provide flexible purchasing options to the agent. The decision of the agent is to select the packages which can be acquired from the service providers and then schedule the tasks of the clients onto the processors of the acquired packages such that the total cost, including acquisition cost and scheduling cost (total weighted tardiness), is minimized. In this study, we present an integer programming model to formulate the problem and propose several solution methods to produce acquisition and scheduling plans. Ten well-known heuristics of parallel-machine scheduling are adapted to fit into the studied problem so as to provide initial solutions. Tabu search and genetic algorithm are tailored to reflect the problem nature for improving upon the initial solutions. We conduct a series of computational experiments to evaluate the effectiveness and efficiency of all the proposed algorithms. The results of the numerical experiments reveal that the proposed tabu search and genetic algorithm can attain significant improvements.     

Quality of Service Negotiation for Commercial Medical Grid Services

The GEMSS project has developed a service-oriented Grid that supports the provision of medical simulation services by service providers to clients such as hospitals. We outline the GEMSS architecture, legal framework and the security features that characterise the GEMSS infrastructure. High levels of quality of service are required and we describe a reservation-based approach to quality of service, employing a quality of service management system that iteratively finds suitable reservations and uses application specific performance models. The GEMSS Grid is a commercial environment so we support flexible pricing models and a FIPA reverse English auction protocol. Signed Web Service Level Agreement contracts are exchanged to commit parties to a quality of service agreement before job execution occurs. We run four experiments across European countries using high performance computing resources running advanced resource reservation schedulers. These experiments provide evidence for our Grid’s rational behaviour, both at the level of service provider quality of service management and at the higher level of the client choosing between competing service providers. The results lend support to our economic model and the technology we use for our medical application domain.