服装品牌形象对品牌忠诚度的影响机制

鉴于服装品牌形象对品牌忠诚度影响的复杂关系,构建服装品牌形象、感知价值、顾客满意度、品牌忠诚度的影响关系模型并提出理论假设。将服装品牌形象分为服务形象、产品形象、宣传促销形象、企业形象、店面形象和使用者形象6个结构维度。对模型和假设进行实证检验,分析结果表明:服装品牌形象从直接和间接2个方面对品牌忠诚度产生影响;感知价值通过顾客满意度所产生的中介效果间接影响品牌忠诚度;服装品牌形象与品牌忠诚度之间的关系受到顾客满意度较大影响。服装企业应通过提升品牌形象促使顾客满意度向品牌忠诚的转化。     

H人才招聘网站个人用户满意度测评体系构建

21世纪企业间的竞争,已经从同质化的层面,扩大到了企业服务能力层面。互联网企业所提供的服务水平的高低直接影响到起企业的效益,如何提高服务能力,最大限度的满足顾客的服务需求,提高客户的满意度和忠诚度是互联网企业关注的重点。本文以H人才招聘网站为研究对象,参考美国顾客满意度指数模型,通过构建该网站客户满意度测评体系,为网站下一步提升服务能力和水平提供测评依据。     

服装品牌微信生态私域流量营销对顾客忠诚度的影响

服装品牌在微信生态这一私域流量最大载体中的布局已初有成效,但相关的实证研究相对较少。为探究服装品牌如何在微信生态私域流量中进一步提升顾客忠诚度,通过理论分析和研究假设,构建了微信私域流量营销要素对顾客忠诚度影响的理论模型。利用SPSS软件对592份有效问卷数据进行信效度检验与回归分析。结果表明：平台内容、顾客互动参与、个性化服务和专属权益对顾客忠诚度有正向影响;满意度和信任度对顾客互动参与起到完全中介作用,对平台内容、个性化服务、专属权益起到部分中介作用,研究结果可为服装品牌在微信生态布局进行的私域流量营销提供建议。     

基于Kano模型的西服定制服务研究

文章围绕西服定制及相关服务流程,探讨用户在西服定制中产生的需求要素及服务流程的优化策略,以提升用户的定制满意度。通过访谈法提取用户的需求要素,运用Kano模型进行问卷调研,得出用户的需求要素对满意度的影响情况,结合Better-Worse四象限分析法,对需求要素进行属性归类和优先级排序,进而提出西服定制服务的优化建议。研究结果表明,不同定制经验、性别、月收入、年龄的用户对西服定制服务的需求的侧重点有所差异,但总体看来定制案例、定制流程、量体服务等定制前的信息介绍是影响用户满意度的首要因素;面料介绍、款式版型、个性化选项等西服的个性化定制内容是影响用户满意度的关键因素;七天免费返修等售后服务是影响用户满意度的重要因素。     

在服装网络定制中RA对客户满意度的影响

产品推荐代理(RA)是商家为了加快消费者决策而提供的隐形推荐系统。在服装网络定制系统中,RA给客户提供具有针对性的服装信息,减少因网站信息过载而给客户造成的压力。针对国内网络定制客户,构建了RA推荐系统、客户满意度及客户忠诚度三者之间的关系概念模型。研究结果表明:推荐系统质量好坏与客户满意度之间呈现正相关关系,且定制网站形象、推荐系统信息编排合理性削弱消费者对过量信息的敏感度,以及定制服装本身质量好坏直接影响消费者对定制行为的态度。另外,消费者自身对信息判定能力较强,会在一定程度上降低对RA推荐系统的依赖性。     

不同情景下服装个性化定制体验价值差异研究

为提升定制顾客体验价值,满足消费者对定制产品与服务的需求和期望,采用理论分析法和数理统计,对不同情境下服装个性化定制的体验价值差异进行探讨。通过文献梳理提出一系列影响顾客体验价值的因素,确定了功能性、社会性、服务性、享乐性、个性化、售后等6 个维度以及对应的24个测量项。通过问卷调查,采集了411个样本进行各项关键指标的相关分析,统计得出各维度间的相关系数在0.71以上,显示服装个性化定制的体验价值各维度间正向相关且有较强相关性,并建立了个性化定制的得分函数。结果表明,不同情境下服装个性化定制通过提升顾客相应的体验价值,可有效增强顾客满意度和品牌竞争力。     

啤酒企业顾客满意度管理

顾客满意度(CSR),反映了顾客期望值与客户体验,通过对顾客满意度的调查,获取顾客的需求,更好的为顾客服务。顾客满意度管理是啤酒工厂质量认证(IS09001:2000)的重要内容。1顾客满意度分类顾客满意度分为:产品质量顾客满意度和服务质量顾客满意度。1)产品质量顾客满意度分为:啤酒感官,如外观、泡沫、口味指标;啤酒外包装质量,如净含量、贴标、喷码、装箱、塑封等指标。     

代理商学院

经销商对二级客户的培训做好了,客户的满意度就会提升,忠诚度就会提高,业绩上去了,订货自然而然地也能提高上去,所以我们倡导通过培训的方式去服务客户。在大件电器产品的销售过程中,由于货值高,顾客很少会一次性完成看货和成交工作,顾客为了货比三家,多跑几个不同品牌的专卖店也很正常。销售话述的提炼应充分调动终端优秀导购人员的广泛参与。精彩的销售话述"来自终端,服务终     

基于客户满意度的皮具品牌个性化塑造研究

针对消费升级下皮具消费市场的新变化和皮具品牌建设的个性化要求,结合客户满意度理论对我国皮具品牌塑造进行研究。采用文献研究法对当前皮具品牌个性化塑造作详细梳理,结合美国心理学家亚伯拉罕·马斯洛的《人类激励理论》分析客户满意度的影响因素,认为皮具产品质量、产品相关支持性和辅助性服务、面对面服务水平、守信度、顾客情感5个方面是决定皮具消费者满意度的关键因素,并从文化、定位和情感3个角度提出基于客户满意度的品牌个性化塑造策略,对增加品牌价值、巩固客户忠诚度、适应新市场发展要求有着现实的借鉴意义。     

基于Kano模型的旗袍定制服务满意度研究北大核心CSCD

为提升用户在旗袍定制服务过程中的满意度,本文以旗袍为例,对定制用户的需求要素进行提炼,利用Kano模型设计调研问卷,对用户需求要素进行归类,计算出相同属性中各需求要素的敏感度,并对各需求要素的Kano属性进行优化和改进排序。研究可知:旗袍定制用户对定制初期的介绍、推荐及基础服务较为关注,对应需求必须被满足;用户分类方面,不同分类用户对定制服务的关注点有所差异,但定制过程中的专业介绍与推荐服务,线下门店试穿、预付定金及邮寄到家等服务需求,均是提高用户满意度的必备要素,在优化改进旗袍定制服务质量过程中要优先考虑,并得到满足。     

Reliable identification of grapevine rootstock varieties using RAPD PCR on woody samples

Since grapevine ( Vitis spp .) rootstock material is being traded increasingly as disbudded woody material a lack of distinctive morphological features on such material necessitates an alternative and reliable means of identification. Methods described here were developed for rapid and efficient extraction of DNA from woody samples rich in phenolic compounds and polysaccharides, and for subsequent identification of varieties by RAPD PCR. Using these methods, and with the application of only one selected RAPD primer, we were able to differentiate sixteen rootstock varieties, including the seven varieties most commonly used in Germany. Problems commonly encountered with reproducibility of RAPD patterns were avoided by choosing primers with a dinucleotide sequence and a high G/C content that allowed a rather high annealing temperature of 45°C. Methods described here should also be useful for other horticultural crops, especially those with woody tissues rich in phenolic compounds and polysaccharides.     

An internet compendium of analytical methods and spectroscopic information for monomers and additives used in food packaging plastics

An internet website (http://cpf.jrc.it/smt/) has been produced as a means of dissemination of methods of analysis and supporting spectroscopic information on monomers and additives used for food contact materials (principally packaging). The site which is aimed primarily at assisting food control laboratories in the European Union contains analytical information on monomers, starting substances and additives used in the manufacture of plastics materials. A searchable index is provided giving PM and CAS numbers for each of 255 substances. For each substance a data sheet gives regulatory information, chemical structures, physico-chemical information and background information on the use of the substance in particular plastics, and the food packaging applications. For monomers and starting substances (155 compounds) the infra-red and mass spectra are provided, and for additives (100 compounds); additionally proton NMR are available for about 50% of the entries. Where analytical methods have been developed for determining these substances as residual amounts in plastics or as trace amounts in food simulants these methods are also on the website. All information is provided in portable document file (PDF) format which means that high quality copies can be readily printed, using freely available Adobe Acrobat Reader software. The website will in future be maintained and up-dated by the European Commission's Joint Research Centre (JRC) as new substances are authorized for use by the European Commission (DG-ENTR formerly DGIII). Where analytical laboratories (food control or other) require reference substances these can be obtained free-ofcharge from a reference collection housed at the JRC and maintained in conjunction with this website compendium.     

Aroma characterization of various apricot varieties using headspace–solid phase microextraction combined with gas chromatography–mass spectrometry and gas chromatography–olfactometry

The characterization of the aromatic profile of several apricot cultivars with molecular tracers in order to obtain objective data concerning the aromatic quality of this fruit was undertaken using headspace–solid phase microextraction (HS–SPME). Six apricot cultivars were selected according to their organoleptic characteristics: Iranien, Orangered, Goldrich, Hargrand, Rouge du Roussillon and A4025. The aromatic intensity of these varieties measured by HS–SPME–Olfactometry were defined and classified according to the presence and the intensity of grassy, fruity and apricot like notes. In the six varieties, 23 common volatile compounds were identified by HS–SPME–GC–MS. Finally, 10 compounds, ethyl acetate, hexyl acetate, limonene, β-cyclocitral, γ-decalactone, 6-methyl-5-hepten-2-one, linalool, β-ionone, menthone and (E)-hexen-2-al were recognized by HS–SPME–GC–O as responsible of the aromatic notes involved in apricot aroma and considered as molecular tracers of apricot aromatic quality which could be utilized to discriminate apricot varieties.     

Tests of potential functional barriers for laminated multilayer food packages. Part I: Low molecular weight permeants

The advent of the functional barrier concept in food packaging has brought with it a requirement for fast tests of permeation through potential barrier materials. In such tests it would be convenient for both foodstuffs and materials below the functional barrier (sub-barrier materials) to be represented by standard simulants. By means of inverse gas chromatography, liquid paraffin spiked with appropriate permeants was considered as a potential simulant of sub-barrier materials based on polypropylene (PP) or similar polyolefins. Experiments were performed to characterize the kinetics of the permeation of low molecular weight model permeants (octene, toluene and isopropanol) from liquid paraffin, through a surrogate potential functional barrier (25 μm-thick oriented PP) into the food simulants olive oil and 3% (w/v) acetic acid. These permeation results were interpreted in terms of three permeation kinetic models regarding the solubility of a particular model permeant in the post-barrier medium (i.e. the food simulant). The results obtained justify the development and evaluation of liquid sub-barrier simulants that would allow flexible yet rigorous testing of new laminated multilayer packaging materials.     

Analysis of benzo[a]pyrene in spiked fatty foods by second derivative synchronous spectrofluorimetry after microwave-assisted treatment of samples

A simple, rapid and inexpensive method has been developed for the determination of benzo[a     

The development of reference materials for paralytic shellfish poisoning toxins in lyophilized mussel. II: Certification study

This paper describes the second part of a project undertaken to develop certified mussel reference materials for paralytic shellfish poisoning toxins. In the first part two interlaboratory studies were undertaken to investigate the performance of the analytical methodology for several PSP toxins, in particular saxitoxin and decarbamoyl-saxitoxin in lyophilized mussels, and to set criteria for the acceptance of results to be applied during the certification exercise. Fifteen laboratories participated in this certification study and were asked to measure saxitoxin and decarbamoyl-saxitoxin in rehydrated lyophilized mussel material and in a saxitoxin-enriched mussel material. The participants were allowed to use a method of their choice but with an extraction procedure to be strictly followed. The study included extra experiments to verify the detection limits for both saxitoxin and decarbamoyl-saxitoxin. Most participants (13 of 15) were able to meet all the criteria set for the certification study. Results for saxitoxin.2HCl yielded a certified mass fraction of <0.07 mg/kg in the rehydrated lyophilized mussels. Results obtained for decarbamoyl-saxitoxin.2HCl yielded a certified mass fraction of 1.59+/-0.20 mg/kg. The results for saxitoxin.2HCl in enriched blank mussel yielded a certified mass fraction of 0.48 +/- 0.06 mg/kg. These certified reference materials for paralytic shellfish poisoning toxins in lyophilized mussel material are the first available for laboratories to test their method for accuracy and performance.     

Announcing a new international peer-reviewed journal:Food Science and Human Wellness now accepting manuscript submission in English

<正>We are pleased to announce the launch of a new international peer-reviewed journal-Food Science and Human Wellness,ISSN 2213-4530,which is an open access journal,produced and hosted by Elsevier B.V.on behalf of Beijing Academy of Food Sciences.Food Science and Human Wellness is an international peer-reviewed English journal that provides a forum for the dissemination of the     

Chinese CTP Market

According to Printing and Printing Equipment Industries Association of China（PEIAC）＇s statistics to the plate manufucturer in China, in 2013, the actual offset plate production has reached 346 million square meters in China. Among them, the CTP production volume was 245 million square meters, up by 11% than that of last year; the total sales of the CTP plate was 239 million square meters, up by 13%.     

Preparatory Work of Print China 2015 is Going Smoothly

正Held at Guangdong Modern International Exhibition Center,Print China 2015 will cover 7exhibition halls,besides the original Hall No.3,4,5,6,7,the newly built F zone of Hall 3 will be used too.The total area will be140,000 square meters.Hall 3:Offset and large printing equipment,package printing equipment,post press