Comparative study on the effects of groupware and conventional technologies on the efficiency of collaborative writing

In this paper the concept of efficiency in collaborative writing is considered in detail and a definition of efficiency is proposed. The definition of efficiency leads to the development of a research framework that delineates five operational measures of efficiency: (a) writing activities efficiency, (b) coordination efficiency, (c) quality of output, (d) absence of breakdowns, and (e) satisfaction with group performance. A comparative study is subsequently presented on the effects that groupware and conventional technologies have on the effciency of collaborative writing. The hypothesis is advanced that groupware can improve the efficiency of collaborative writing over conventional technologies. The results seem to support the hypothesis and indicate that (a) the groupware system examined in this study (MUCH system) offers efficiency benefits in terms of coordination, (b) MUCH users tend to face communication breakdowns while users of conventional technologies tend to face task-related breakdowns, (c) the documents produced with MUCH are of higher content quality, more coherent, and of higher rhetorical effectiveness than the documents produced with conventional technologies, and (d) the comparison of MUCH with conventional technologies shows no significant difference in terms of their effects on group performance satisfaction.     

Groupware and social networks: will life ever be the same again?

Over the past twenty years industry and academia have been working to develop computer systems to increase work group's productivity, commonly referred to as groupware. Groupware encompasses a broad spectrum of research and development including group support systems, computer-supported collaborative work, group decision support systems, and computer mediated collaboration. Applications arising out of these efforts included concurrent multi-user authoring systems, computer conferencing, integrated computer/video meeting systems, electronic voting, brainstorming, and workflow systems. The papers in this special issue are some of the best from over 100 papers submitted to the GROUP'97 conference sponsored by the ACM Special Interest Group on Supporting Group Work. They represent work conducted by researchers on four continents from both industry and academia. As a group the authors present a blend of theory, practice, and technological innovation from the groupware research arena. This paper is intended to serve as an introduction to the area of groupware research and development. In it we explore the evolution of groupware and expose some of its effects on organizations and society.     

Collaborative document annotation using electronic mail

The primary purpose of this paper is to describe an approach to software development, the small scale approach, that is particularly appropriate for groupware that has a target user population that is truly global. Many of the reasons why the small scale approach is appropriate are described.To support the paper's primary purpose, the domain of document annotation in collaborative writing is used to illustrate the requirements of such global groupware. A simulation shows how the proposed software might be used by individuals and how annotations might be automatically combined. The requirements analysis from this leads to a high level program design which is implemented, for illustration, as a PERL program.     

Empirical Study on Collaborative Writing: What Do Co-authors Do, Use, and Like?

How do people work when they are collaborating to write a document? What kind of tools do they use and, in particular, do they resort to groupware for this task? Forty-one people filled out a questionnaire placed on the World Wide Web. In spite of the existence of specialized collaborative writing tools, most respondents reported using individual word processors and email as their main tools for writing joint documents. Respondents noted the importance of functions such as change tracking, version control, and synchronous work for collaborative writing tools. This study also confirmed the great variability that exists between collaborative writing projects, whether it be group membership, management, writing strategy, or scheduling issues.     

Efficient peerGroup management in JXTA-Overlay P2P system for developing groupware tools

With the fast development of IT technologies, virtual organizations are more and more present in the current collaborative work and learning activity. For instance, many subjects in virtual distance learning are organized as online groups of students, who use groupware tools to complete their learning tasks. In this paper, we address the efficient management of peer groups in JXTA-based P2P systems as a key issue in many P2P applications that use peer group as a unit such as for remote execution of tasks in parallel and distributed applications. From this perspective, we consider peer grouping as the basis in the development of groupware tools in P2P systems.     

Integration of collaboration and interaction analysis mechanisms in a concern-based architecture for groupware systems

Collaboration and interaction analysis allows for the characterization and study of the collaborative work performed by the users of a groupware system. The results of the analyzed processes allow problems in users’ collaborative work and shortcomings in the functionalities of the groupware system to be identified. Therefore, automating collaboration and interaction analysis enables users’ work to be assessed and groupware system support and behavior to be improved. This article proposes a concern-based architecture to be used by groupware developers as a guide to the integration of analysis subsystems into groupware systems. This architecture was followed to design the COLLECE groupware system, which supports collaborative programming practices and integrates an analysis subsystem that assesses different aspects of the work carried out by the programmers and adapts the functionality of the system under specific conditions.     

The interfunctionality of talk and text

Understanding more about how socially distributed cognition operates within a group of writers has implications for the design of technologies to support collaborative writing. This paper presents a chronology of a writing episode in which the communicative practices of collaborating writers and the representations they use to mediate cognition are investigated. The talk generated by the participants discussing how to write an essay provides data for illuminating the group's interactions and is a focus for investigating how this talk becomes metamorphosed into writing. The analysis charts the evolution of a co-authored text through a cycle of activity which is both cognitive and social in orientation and demonstrates the interfunctionality of talk and text for the processes involved in collaborative writing. This suggests that computer systems which support only text-based communication could limit the ways in which talk acts as a mediator for cognition and thus constrain important aspects of collaborative writing.     

A model-driven and task-oriented method for the development of collaborative systems

Groupware systems are usually difficult to design when following traditional methodologies and approaches for single user systems. In this regard, model-driven approaches have been gaining attention in recent years. In accordance with this paradigm, we developed the SpacEclipse method in a previous work, which is a method for developing collaborative modeling groupware based on the plug-ins in the Eclipse Modeling Project. However, this method presents some deficiencies that we have tried to overcome in this work. In order to achieve this goal, we have chosen the CIAM methodology, which allows the modeling of collaboration, users, tasks, sessions and interactive issues and which is also supported by Eclipse-based tools. In this paper, we explain how the integration of CIAM elements in the SpacEclipse method has been carried out and resulted in a new method with its own methodological, conceptual and technological frameworks. To prove the validity of the method, we have applied it to a re-engineering process in the development of an existing tool.     

F2FMI: A toolkit for facilitating face-to-face mobile interaction

The importance of mobile groupware systems resides in the specific tasks that they can perform and other systems cannot. On the one hand, groupware systems allow groups of users to work together providing facilities that single-user systems are unable to offer. On the other hand, unlike stationary systems, mobile systems allow users to work on the move. The intersection of these two technologies offers a new support for activities, such as spontaneous collaboration, that could be facilitated neither by stationary groupware systems nor by mobile single-user systems. However, implementations of this new support are uncommon, probably because of the high development effort required and the seemingly little benefit obtained. In this paper, we aim to reduce this effort by facilitating the development of mobile groupware applications that support such activities. Our proposal to achieve this objective involves the design and implementation of the Face-to-Face Mobile Interaction (F2FMI) toolkit, whose goal is to provide generic and reusable software components required in most cases. We expect this strategy to yield a higher variety of successfully deployed applications, which in turn will demonstrate the benefits of supporting this kind of interactions through mobile devices.     

Investigating teamwork and taskwork in single- and multi-display groupware systems

Multi-display groupware (MDG) systems, which typically comprise both public and personal displays, promise to enhance collaboration, yet little is understood about how they differ in use from single-display groupware (SDG) systems. While research has established the technical feasibility of MDG systems, evaluations have not addressed the question of how users’ behave in such environments, how their interface design can impact group behavior, or what advantages they offer for collaboration. This paper presents a user study that investigates the impact of display configuration and software interface design on taskwork and teamwork. Groups of three completed a collaborative optimization task in single- and multi-display environments, under different task interface constraints. Our results suggest that MDG configurations offer advantages for performing individual task duties, whereas SDG conditions offer advantages for coordinating access to shared resources. The results also reveal the importance of ergonomic design considerations when designing co-located groupware systems.     

The design and realization of CoViD: a system for collaborative virtual 3D design

Many important decisions in the design process are made during fairly early on, after designers have presented initial concepts. In many domains, these concepts are already realized as 3D digital models. Then, in a meeting, the stakeholders for the project get together and evaluate these potential solutions. Frequently, the participants in this meeting want to interactively modify the proposed 3D designs to explore the design space better. Today’s systems and tools do not support this, as computer systems typically support only a single user and computer-aided design tools require significant training. This paper presents the design of a new system to facilitate a collaborative 3D design process. First, we discuss a set of guidelines which have been introduced by others and that are relevant to collaborative 3D design systems. Then, we introduce the new system, which consists of two main parts. The first part is an easy-to-use conceptual 3D design tool that can be used productively even by naive users. The tool provides novel interaction techniques that support important properties of conceptual design. The user interface is non-obtrusive, easy-to-learn, and supports rapid creation and modification of 3D models. The second part is a novel infrastructure for collaborative work, which offers an interactive table and several large interactive displays in a semi-immersive setup. It is designed to support multiple users working together. This infrastructure also includes novel pointing devices that work both as a stylus and a remote pointing device. The combination of the (modified) design tool with the collaborative infrastructure forms a new platform for collaborative virtual 3D design. Then, we present an evaluation of the system against the guidelines for collaborative 3D design. Finally, we present results of a preliminary user study, which asked naive users to collaborate in a 3D design task on the new system.     

协同写作系统多用户接口的设计

协同写作系统是计算机支持的协同工作系统（CSC，ComputerSupportedCooperativeWork）的典型应用，多用户接口是CSCW系统研究的重点。文章讨论了协同写作系统多用户接口设计方面的几个问题，比较了几种现有技术及其优缺点。     

Developing a groupware-based prototype to support geomatics production management

Digital map and chart providers are under increasing pressure to bring their original and updated products to market in shorter time frames than ever before. As the contract production model has come to play an increasingly significant role in digital mapping and charting programs, workflow processes and production tasks have at least been extended, if not redefined. At the same time, through the refinement and integration of groupware tools and Intranet/Extranet software, applications of computer-supported cooperative work have emerged in support of both project-driven research and corporate information management. The Geographical Engineering Group at University of New Brunswick has undertaken a program of research to: (1) investigate the applicability of groupware and database technologies to support collaborative geomatics production in networked environments; (2) develop Extranet-based prototypes; and (3) evaluate the effects of these prototypes on project management and organizational culture. A summary of the results from the preliminary works is presented in this paper. Focus has been placed on the collaboration prototype developed in terms of quality control inspection project in mapping and charting productions. The paper concludes with a discussion of key design and implementation issues.     

Collaborative Writing Is Hard to Support: A Field Study of Collaborative Writing

This paper documents the results of a field test of Instant Update, a collaborative writing tool by a geographically dispersed department at the MITRE Corporation. Thirty-six participants were given Instant Update software and free training and support in exchange for their cooperation with data collection. These participants spent a great deal of time writing and communicating with each other about their written work. They began the pilot test with enthusiasm, using Instant Update for many types of documents and anticipating many benefits. After three months of experience they rated the actual benefits they received from the software lower than they had expected. Their usage became much more refined. They continued to use it for some types of documents, but stopped for others. The collaborative writing software was used successfully to create joint documents that have a consistent format and are produced on a regular basis (such as weekly activity reports) and for documents that provide access to shared information (such as a vacation calendar). It was used less successfully for the production of documents that require a complex work flow and have a changing group of contributors. We concluded that although collaborative writing is difficult to support and the currently available collaborative writing tools need to be improved before they can meet the needs of most co-writers, they are adequate for some types of tasks. Documents that are well defined and are created by experienced users who can cooperate well can benefit from the currently available tools.     

Supporting intergenerational groups in computer-supported cooperative work (CSCW)

The workforce is ageing as older workers re-enter the workforce or delay retirement. One consequence is that work groups are increasingly becoming intergenerational. Because group work relies on many collaborative tools (e.g. email, shared calendars), it is essential to understand the special requirements that intergenerational groups have for groupware. Can we design collaborative tools that leverage the differing abilities and contributions of older and younger workers in groups? We focus on how best to support intergenerational groups, offering an analytical framework that combines ideas from the theory of small groups and activity theory. We consider design implications for computer-supported cooperative work (CSCW) and outline design principles for groupware that supports intergenerational groups. Finally, we discuss methodological issues that arise when studying intergenerational cooperative work.     

Scaffolding collaborative technical writing with procedural facilitation and synchronous discussion

With the advent of computer technology, researchers and instructors are attempting to devise computer support for effective collaborative technical writing. In this study, a computer-supported environment for collaborative technical writing was developed. This system (Process-Writing Wizard) provides process-oriented scaffolds and a synchronous online chat room to facilitate real-time collaborative writing practice. It allows multiple students to work synchronously on collaborative writing tasks via the Internet. It also helps develop collaborative writing strategies, such as creating team agendas, brainstorming, creating team outlines, and generating team articles. An experiment was conducted to examine the effect of the system on EFL (English as a Foreign Language) students’ collaborative writing experiences. First, an attitude questionnaire was used to evaluate learners’ perceptions, acceptance, attitudes, and continuing motivation toward the functionalities and guidance provided by the system. Second, students’ writing products were examined to evaluate the effect of the system on EFL students’ collaborative writing quality, especially on content and organization. Finally, this study analyzed and coded students’ synchronous chats with three categories (article-related interactions, social interactions, and system operation-related interactions) to evaluate the effect of the system on students’ interactions. The results of the experiment showed: (1) the students had positive attitudes toward the system and continuing motivation to use the system in future writing tasks; (2) analysis of writing products suggested that students produced better content and organization with the support of the system; (3) the procedural facilitation provided by the system successfully scaffolded students to converse more in the category of article-related interactions. Limitations and future research directions are also discussed.     

Non-existence of systematic education on computerized writing in Japanese schools

In Japanese schools, from elementary to college levels, digital technologies are not widely used for writing education. It sounds paradoxical that computer use in writing education is not flourishing in a country where ordinary people, especially the youth, actively use the Internet and cellular phones to exchange written (or typed) messages, where schools are well-equipped with computer technologies, and where the government shows guidelines and rationales for using information and communication technologies in teaching and learning at schools. This article analyzes the background behind this paradoxical situation. After analyzing how much research on and the practice of digital writing education has been made in the country, this paper discusses the nature of writing education and digital discourse in the Japanese culture and its possible relations to the lack of computerized writing education in Japanese schools.     

Secrets to success and fatal flaws: the design of large-display groupware

Research in the field of large-display groupware applications has yet to yield a killer app, a common look and feel for applications, or a set of broadly applicable design principles. It's therefore difficult to understand what constitutes a successful large-display groupware application and what affects their adoption. Although large-display groupware faces many of the same adoption and use challenges as conventional desktop groupware, how people perceive and interact with large-display groupware yields some unique challenges. We've built and evaluated several large-display groupware systems that address various workgroups, functions, and environments. This experience has given us broad expertise regarding the social dynamics and technical challenges surrounding large-display groupware's design. To enhance our understanding of these challenges, we've also undertaken a broad survey of existing large-display groupware systems to understand how their purpose, design, and deployment affect the success of their integration into everyday tasks and practices.     

Tailoring Groupware: The Cooperative Hypermedia Approach

Tailoring groupware has to deal with adapting properties of a shared information space as well as with adapting properties of the cooperation support to the group's needs. In this paper, an approach for tailoring both aspects of groupware in an integrated fashion is proposed. This approach uses cooperative hypermedia as a unifying representation of shared information structures, functionality, and the coordination medium of a shared application. It enables cooperative definition of shared information structures, shared process models and their access models not only before collaboration starts, but also on the fly, when emergent processes evolve. The proposed approach addresses tailoring at all stages of the development and use of a groupware application. A prototype system called CHIPS is presented and different possibilities of tailoring in CHIPS are discussed. Examples of CHIPS demonstrate that the cooperative hypermedia approach to tailoring groupware can support the adaptation to different evolving tasks and processes performed by changing teams.