A multivariate analysis of the determinants of job turnover.

Developed and tested a multivariate analysis of the turnover process with 654 accountants (mean age 37 yrs). The following variables were measured: demographic variables, tenure, cognitive/affective orientation to current position (including multiple measures of job satisfaction and organizational commitment), perceived job security, intention to search for an alternative position, perceived existence of alternative positions, and intention to change positions. Turnover data were collected 1 yr later, and it was found that 22% of Ss had changed jobs. Results support the existence of significant relationships between the set of independent variables presented in the working model and actual turnover, but not the hypothesis that all variables influence turnover behavior through their impact on intentions to change position. Turnover was significantly influenced by age, tenure, job satisfaction, organizational commitment, and job security. Turnover behavior was also more strongly related to intentions to search for alternatives than to intentions to change positions. (16 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Comparative examination of three approaches to the prediction of turnover.

Compared 3 approaches to the prediction of turnover in a sample of National Guard members. Assessments of components of M. Fishbein's (1967) behavioral intention model, job satisfaction, and L. Porter's (1974) organizational commitment model, combining elements of both satisfaction and intention, were obtained. All 3 models predicted enlistment behaviors during the 6 mo following attitude assessments with a high degree of accuracy. Based on a sample of 252 Guard members with an enlistment base rate of 50%, Fishbein's behavioral intention model had a multiple correlation of .65, job satisfaction had a multiple correlation of .55, and organizational commitment had a correlation of .58 with actual enlistment behavior. Implications for organizational retention and attitude–behavior relations are discussed. (27 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A comparison of the relationship of commitment to turnover in recent hires and tenured employees.

Hypothesized that tenure in the organization moderates the relationship between organizational commitment and turnover. 209 nurses (mean age 36 yrs) were surveyed about moral commitment and organizational tenure, and 9 mo later information about organization staying or leaving by Ss was obtained from participating institutions. Results show no relationship between commitment and turnover with Ss who had been employed less than 1 yr. More tenured Ss had an inverse relationship between commitment and turnover. It is suggested that initial organizational commitment is based more on unrealistic expectations or postdecisional justification than stable psychological attachments. (12 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Reexamination of the met-expectations hypothesis: A longitudinal analysis.

On the basis of their recent meta-analysis, J. P. Wanous, T. D. Poland, S. L. Premack, and K. S. Davis (1992) concluded that confirmation of newcomers' preentry expectations has a substantial impact on their work attitudes and behaviors. However, methodological problems inherent in many of the individual tests of the met-expectations hypothesis give cause to question this conclusion. In this longitudinal study, response surface methodology was used to examine the separate and joint contribution of expectations and experiences to the prediction of job satisfaction, organizational commitment, and intention to leave during the first year of employment. The findings provided only modest support for the met-expectations hypothesis and suggest that to improve attitudes and lower turnover intentions, it is advisable to focus more on providing positive work experiences than on confirming expectations. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A meta-analytic review of occupational commitment: Relations with person- and work-related variables.

Relations between occupational commitment (OC) and several person- and work-related variables were examined meta-analytically (76 samples; across analyses, Ns ranged 746–15,774). Major findings are as follows. First, OC was positively related to job-focused constructs such as job involvement and satisfaction, suggesting that attitudes toward the job itself may be a central concern in committing to one's occupation. Second, consistent with previous work, OC and organizational commitment were positively related. This relation was found to be moderated by the compatibility of the profession and the employing organization. Third, OC was positively related to job performance and had an indirect effect on organizational turnover intention through occupational turnover intention. This latter effect suggests that understanding of organizational turnover can be enhanced by incorporating occupation-related variables into turnover models. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Affective commitment to the organization: The contribution of perceived organizational support.

Three studies examined the interrelationships among work experiences, perceived organizational support (POS), affective commitment (AC), and employee turnover. Using a diverse sample of 367 employees drawn from a variety of organizations, Study 1 found that POS mediated positive associations of organizational rewards, procedural justice, and supervisor support with AC. Study 2 examined changes of POS and AC in retail employees over a 2-year span (N?=?333) and a 3-year span (N?=?226). POS was positively related to temporal changes in AC, suggesting that POS leads to AC. Study 3 found a negative relationship between POS and subsequent voluntary employee turnover that was mediated by AC in retail employees (N?=?1,124) and in poultry- and feed-processing workers (N?=?262). These results suggest that favorable work conditions operate via POS to increase AC, which, in turn, decreases employee withdrawal behavior. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A three-wave longitudinal analysis of the causal ordering of satisfaction and commitment on turnover decisions.

L. J. Williams and J. T. Hazer (see record 1986-23287-001) explicated the antecedents and consequences of job satisfaction and organizational commitment on turnover. Their causal model related personal and organizational characteristics to satisfaction, satisfaction to commitment, and commitment to turnover intention. Their structural equation reanalysis of cross-sectional data from C. E. Michaels and P. E. Spector (see record 1982-10938-001) and A. C. Bluedorn (see record 1982-22265-001) support the model. The present study applied structural equation methodology to assess the plausibility of this model with longitudinal data from 440 Ss. Only partial support was obtained for the model. The relations among satisfaction, commitment, and reenlistment intention changed with increased tenure in the organization. This finding suggests that commitment and satisfaction may be either cyclically or reciprocally related. The implications for future turnover research are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis.

In this article, a 2-dimensional work stressor framework is used to explain inconsistencies in past research with respect to stressor relationships with retention-related criteria. Results of meta-analyses of 183 independent samples indicated that whereas hindrance stressors had dysfunctional relationships with these criteria (negative relationships with job satisfaction and organizational commitment and positive relationships with turnover intentions, turnover, and withdrawal behavior), relationships with challenge stressors were generally the opposite (positive relationships with job satisfaction and organizational commitment and negative relationships with turnover intentions and turnover). Results also suggested that the differential relationships between challenge stressors and hindrance stressors and the more distal criteria (withdrawal behavior and turnover) were due, in part, to the mediating effects of job attitudes. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

A vacation from work: Changes in work and nonwork outcomes.

Compared pre- and postvacation measures in 6 areas: job satisfaction, job involvement (measured as central life interest [JIC] and as importance of performance to self-esteem), organizational commitment, turnover intention, and life satisfaction. Responses obtained from 92 female and 36 male employees (mean age 39 yrs) in technical, administrative, clerical, and service positions 1 wk prior to and 1 wk following their vacations indicate that the vacation had a significant overall effect on the variables studied, even with sex, education, income, and occupational prestige included as covariates. Specifically, JIC decreased and both life satisfaction and turnover intention increased. Hierarchical regression analyses indicated that vacation satisfaction and an interaction term involving the prevacation measure and vacation satisfaction increased the predictability of the postvacation measure by 7% in 2 cases: life satisfaction and job satisfaction. Length of vacation did not contribute significantly to the prediction of any of the postvacation variables. The decrease in JIC is discussed in terms of the relative salience of work and nonwork domains and the allocation of psychological resources. Overall, the results are viewed as supporting an open-systems model of organizational behavior. (75 ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Age-related differences in work attitudes and behavior: A review and conceptual analysis.

Presents a theoretical framework for understanding age-related differences in work attitudes and behavior. Based on a review of more than 185 research studies, age-related differences in 3 major categories of variables are examined: work attitudes, work behaviors, and values, needs, and preferences. The work attitudes include overall job satisfaction; satisfaction with work itself, pay, promotions, co-workers, and supervision; job involvement; internal work motivation; organizational commitment; and turnover intention. Among the behavioral characteristics are performance, turnover, absenteeism, and accidents. Consistent age-related differences are reported for a number of work attitudes and behaviors, but conceptual and methodological difficulties preclude identifying causal factors in the relationship between age and work attitudes and behaviors. Some theoretical orientations having utility for guiding theory development and research on age differences are discussed. (6 p ref) (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Hospital system in society--with special reference to the development of team functions as a mode of work

BACKGROUND: Student clinical and work-related experiences are available at many healthcare organizations, but little is known about how these experiences contribute to the employer/nurse work relationship that begins after graduation. This study examined the relationship of senior BSN students' past employer experience in describing first-year employer commitment and turnover. METHODS: The sample was 63 senior BSN students. Experience factors measured included job selection factors, pre- and one-year commitment, organizational climate, employer support, and first-year turnover. RESULTS: Organizational climate was the experience-related factor most important in explaining first-year commitment. CONCLUSION: Findings suggest the importance of supportive work environments to new nurses both before and after accepting the first graduate nurse position.     

Unwrapping the organizational entry process: Disentangling multiple antecedents and their pathways to adjustment.

This 4-wave longitudinal study of newcomers in 7 organizations examined preentry knowledge, proactive personality, and socialization influences as antecedents of both proximal (task mastery, role clarity, work group integration, and political knowledge) and distal (organizational commitment, work withdrawal, and turnover) indicators of newcomer adjustment. Results suggest that preentry knowledge, proactive personality, and socialization influences from the organization, supervisors, and coworkers are independently related to proximal adjustment outcomes, consistent with a theoretical framework highlighting distinct dimensions of organizational and work task adjustment. The proximal adjustment outcomes partially mediated most of the relationships between the antecedents of adjustment and organizational commitment, work withdrawal, and turnover. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses.

The authors conceptualized levels of organizational citizenship behavior (OCB) performance as a behavioral predictor of employee turnover and empirically examined the strength of this relationship. Data were collected from 205 supervisor–subordinate dyads across 11 companies in the People's Republic of China. The results provided considerable support for the hypothesis that supervisor-rated OCB was a predictor of subordinates' actual turnover. In particular, subordinates who were rated as exhibiting low levels of OCB were found to be more likely to leave an organization than those who were rated as exhibiting high levels of OCB. The authors also found that the self-report turnover intention was a predictor of turnover, but this relationship did not hold for 2 companies. The explanations and implications of these findings are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

The role of organizational commitment in occupational stress models.

This study examined affective organizational commitment (AOC) and continuance organizational commitment (COC) as moderators of the relationship between job-related anxiety and intention to leave among 506 Israeli nurses who completed self-administered surveys. Prior research examining organizational commitment as a moderator between stress-related variables has shown inconsistent results, most probably because organizational commitment was tested as a moderator of stressor-strain relationships. Both AOC and COC buffered the relationship between job-related anxiety and intention to leave the hospital (i.e., the positive relationship was not as strong with high levels of commitment). There was no buffering effect on the relationship between role stressors and intention to leave. Further, the relationship between job-related anxiety and intention to leave increased more strongly for low levels (vs. high levels) of COC. Implications for the role of organizational commitment in stress models and implications for hospital administrators are discussed. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes.

This work examines the aggregation of justice perceptions to the departmental level and the business-unit level, the impact of these aggregate perceptions on business-unit-level outcomes, and the usefulness of the distinction between procedural and interpersonal justice at different levels of analysis. Latent variables analyses of individual-level and department-level data from 4,539 employees in 783 departments at 97 hotel properties showed that the 2 justice types exercise unique paths of impact on employees' organizational commitment and thus on turnover intentions and discretionary service behavior. Business-unit-level analyses further demonstrate paths of association between aggregate justice perceptions, aggregate commitment levels, and the business-unit-level outcomes of employee turnover rates and customer satisfaction ratings. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Justice as a dynamic construct: Effects of individual trajectories on distal work outcomes.

Despite an amassing organizational justice literature, few studies have directly addressed the temporal patterning of justice judgments and the effects that changes in these perceptions have on important work outcomes. Drawing from Gestalt characteristics theory (Ariely & Carmon, 2000, 2003), we examine the concept of justice trajectories (i.e., levels and trends of individual fairness perceptions over time) and offer empirical evidence to highlight the value of considering fairness within a dynamic context. Participants included 523 working adults who completed surveys about their work experiences on 4 occasions over the course of 1 year. Results indicate that justice trends explained additional variance in distal work outcomes (job satisfaction, organizational commitment, and turnover intentions) after controlling for end-state levels of justice, demonstrating the cumulative effects of justice over time. Findings also reveal that change in procedural justice perceptions affected distal work outcomes more strongly than any other justice dimension. Implications for theory and future investigations of justice as a dynamic construct are discussed. (PsycINFO Database Record (c) 2011 APA, all rights reserved)     

Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature.

The authors developed and meta-analytically examined hypotheses designed to test and extend work design theory by integrating motivational, social, and work context characteristics. Results from a summary of 259 studies and 219,625 participants showed that 14 work characteristics explained, on average, 43% of the variance in the 19 worker attitudes and behaviors examined. For example, motivational characteristics explained 25% of the variance in subjective performance, 2% in turnover perceptions, 34% in job satisfaction, 24% in organizational commitment, and 26% in role perception outcomes. Beyond motivational characteristics, social characteristics explained incremental variances of 9% of the variance in subjective performance, 24% in turnover intentions, 17% in job satisfaction, 40% in organizational commitment, and 18% in role perception outcomes. Finally, beyond both motivational and social characteristics, work context characteristics explained incremental variances of 4% in job satisfaction and 16% in stress. The results of this study suggest numerous opportunities for the continued development of work design theory and practice. (PsycINFO Database Record (c) 2010 APA, all rights reserved)     

Organizational commitment: A further moderator in the relationship between work stress and strain?

In recent years, a growing interest in the relations between organizational commitment of employees and their experiences of job strain can be noted. Besides main effects on these consequences, two competing hypotheses have postulated moderating effects of commitment on the relationship of work stress to measures of strain. According to the first hypothesis highly committed employees experience the adverse effects of stress more than less committed employees, whereas according to the second hypothesis commitment operates as a buffer in the stress-strain relationship. Data from 506 staff members of a municipal administration provided evidence in favor of the buffer hypothesis. The effects of high stress on the burnout dimensions of exhaustion and depersonalization were reduced with increasing commitment to the organization. (PsycINFO Database Record (c) 2010 APA, all rights reserved)