Managing emergencies and abnormal situations in air traffic control (part I): Taskwork strategies

A lot of research in Air Traffic Control (ATC) has focused on human errors in decision making whilst little attention has been paid to the cognitive strategies employed by controllers in managing abnormal situations. This study looks into cognitive strategies in taskwork that enable controllers to become resilient decision-makers. Two field studies were carried out where novice and experienced controllers were observed in simulator training in emergency and unusual scenarios. A prototype model of taskwork strategies in air traffic management was developed and its construct validity was tested in the context of the field studies. A companion study (part II), follows that investigates aspects of teamwork in the same field and contributes to the development of a generic model of Taskwork & Teamwork strategies in Emergencies in Air traffic Management (T²EAM). The final section addresses the difficulties experienced by novice controllers and explains taskwork strategies employed by experts to manage uncertainty and balance workload in simulator emergencies.     

Managing emergencies and abnormal situations in air traffic control (part II): Teamwork strategies

Team performance has been studied in many safety-critical organizations including aviation, nuclear power plant, offshore oil platforms and health organizations. This study looks into teamwork strategies that air traffic controllers employ to manage emergencies and abnormal situations. Two field studies were carried out in the form of observations of simulator training in emergency and unusual scenarios of novices and experienced controllers. Teamwork strategies covered aspects of team orientation and coordination, information exchange, change management and error handling. Several performance metrics were used to rate the efficiency of teamwork and test the construct validity of a prototype model of teamwork. This is a companion study to an earlier investigation of taskwork strategies in the same field (part I) and contributes to the development of a generic model for Taskwork and Teamwork strategies in Emergencies in Air traffic Management (T²EAM). Suggestions are made on how to use T²EAM to develop training programs, assess team performance and improve mishap investigations.     

Intelligent mobile walking-aids: perception,control and safety

Robot-assisted walking has become a popular research field for helping mobility-limited people to walk more easily. Different from other walking-aid devices (e.g. exoskeletons and prosthesis), intelligent mobile walking-aids (IMWs) are invented for helping the visually impaired or people in need (e.g. the elderly) to walk in daily life. This paper reviews various related literatures on IMWs and dwells on three kinds of perception systems and perception algorithms of IMWs to explain how IMWs understand the user's motion states or tendency. Besides, the control strategies of IMWs under the normal case concerned are classified and compared. The safety measures for preventing the user from abnormal cases (e.g. encountering obstacles, the user's stumbling and falling, faults of IMWs) are introduced in detail as well. The performance of current safety measures for the user's fall detection and prevention has been evaluated and concluded. At the end of the article, the discussion and perspective of IMWs are presented.     

Assessing a requirements evolution approach: Empirical studies in the air traffic management domain

Requirements evolution is still a challenging problem in engineering practices. In this paper, we report the results of the empirical evaluation of a novel approach for modeling and reasoning on evolving requirements. We evaluated the effectiveness of the approach in modeling requirements evolution by means of a series of empirical studies in the air traffic management (ATM) domain. As we also wanted to assess whether the knowledge of the method and/or the application domain influences the effectiveness of the approach, the studies involved researchers, master students and domain experts with different level of knowledge of the approach and of the ATM domain. The participants have applied the approach to a real evolutionary scenario which focuses on the introduction of a new queue management tool, the Arrival MANager (AMAN) and a new network for information sharing (SWIM) connecting the main ATM actors. The results from the studies show that the modeling approach is effective in capturing requirements evolution. In addition, domain knowledge and method knowledge do not have an observable effect on the effectiveness of the approach. Furthermore, the evaluation provided us useful insights on how to improve the modeling approach.     

煤矿安全管理信息系统开发中的重用技术

论述基于软构件重用开发MIS系统方法论 ,开发煤矿安全管理信息系统的MIS构件库原型系统设计、MIS构件的WWW发布、用户界面自动生成几项关键技术。结合MIS项目开发实际 ,进行研究并应用该方法和技术 ,使系统开发成本和周期得到了明显的控制 ,提高了系统的整体质量 ,取得了显著的效果     

城市路网交通管制下的最优路径诱导仿真研究

路径诱导系统是智能交通的热点研究领域,旨在根据实时的交通信息为出行者提供最优路径选择,而交通管制下的城市交通具有动态性及随机性等特点.为此研究了交通管制下路径诱导仿真线性规划模型,采用面向对象程序设计方法实现双向发启发式A*算法的路径诱导仿真求解算法,实现在几种常见交通管制措施下的诱导仿真.结果表明交通管制措施导致相应的诱导路线调整是诱导路径优化的必然过程,这种行驶路线的调整让用户在复杂交通管制条件下能够快速的到达目的地,使路径诱导系统更符合实际应用.     

Enterprise System Flexibility and Implementation Strategies: Aligning Theory with Evidence from a Case Study

Flexibility can have important consequences for the operational efficiency and long-term effectiveness of an enterprise system, yet is often not considered explicitly as a decision factor during system design and implementation. In this article, we join managerial advice for implementation strategies with insights from a theory that determines the flexibility requirements of an enterprise system in relation with characteristics of the business process that the system is intended to support. We align our theoretical considerations with practical evidence from the case of an electronic procurement system that was implemented at a Fortune 100 firm. Based on our findings, we present a roadmap that can guide flexibility and implementation strategies based on both project and process characteristics.     

Activity-Based Costing and Management applied in a hybrid Decision Support System for order management

This article introduces a new Cost Management and Decision Support System (DSS) applicable to Order Management. This model is better fit and compatible with today's competitive, and constantly changing, business environment. The presented Profitable-To-Promise (PTP) approach is a novel modeling approach which integrates System Dynamics (SD) simulation with Mixed-Integer Programming (MIP). This Order Management model incorporates Activity-Based Costing and Management (ABC/M) as a link to merge the two models, MIP and SD. This combination is introduced as a hybrid Decision Support System. Such a system can evaluate the profitability of each Order Fulfillment policy and generate valuable cost information. Unlike existing optimization-based DSS models, the presented hybrid modeling approach can perform on-time cost analysis. This will lead to better business decisions based on the updated information.     

Quality through Managed Improvement and Measurement (QMIM): Towards a Phased Development and Implementation of a Quality Management System for a Software Company

The paper describes results of a longitudinal study of developments in the area of software product and process quality improvement within a Hungarian software company, IQSOFT Ltd. This company has been active in this area since 1993, trying to build, introduce and maintain an efficiently working quality management system which, e.g., fulfils the ISO 9001 requirements, allows steady software process improvement and, at the same time, conforms to company's own needs. Over the last eight years five phases could be distinguished. Each phase is described shortly, following the same structure, namely: basic starting points, key problem areas, literature consulted, activities and design executed, reflections on what happened and why. The lessons resulting from the analysis of this case have been formulated in terms of guidelines. We feel that these are applicable to any low maturity software development organisation embarking on a product or process quality improvement endeavour. These guidelines are developed around a framework containing the basic issues of software production (project management, technical processes and products). The guidelines advocate a careful step-by-step development of definitions, quality characteristics, and metrics related to these objects while at the same time developing and introducing the associated process.     

Educational and intervention strategies for improving a shift system: an experience in a disabled persons' facility

The improvement of an irregular three-shift system with anti-clockwise rotation of workers of a disabled persons' facility covering 42 h a week was a subject for management-labour debate. Workers were complaining of physical fatigue, high prevalence of low back pain, sleep shortages associated with short inter-shift intervals, and irregular holidays. With the co-operation of trade union members, an educational and intervention programme was designed to analyse, plan, and implement improved shift rotation schemes. The programme consisted of (a) a group study on the existing system and effects on health and working life; (b) joint planning of potential schemes; (c) communication and feedback (d) testing and evaluation; and (e) agreement on an improved system. The group study was undertaken by means of time study, questionnaire and physiological methods, and the results were jointly discussed. This led to the planning of alternative shift schemes incorporating more regular, clockwise rotation. It was agreed to stage a trial period with a view to shorter working hours. This experience indicated the importance of a stepwise intervention strategy with frequent dialogues and a participatory process focusing on the broad range of working life and health issues.     

基于J2EE，CORBA和WBM的综合网络管理系统

研究了综合网络管理系统的一种新的开发方法,并结合应用开发实例来进行分析。这一方法,主要采用J2EE和CORBA以及WBM相结合的技术,在综合网络管理和其他的企业应用中,都有着广泛的应用前景。重点介绍了采用J2EE的多层应用体系结构,同时使用CORBA构建底层应用,使用WBM技术构建上层应用,来开发综合网络管理系统的方法。通过J2EE和CORBA、WBM技术结合的典型开发模式的实例分析,说明了这种开发方法应用于综合网络管理系统的可行性和优越性。     

Computer use in older adults: Determinants and the relationship with cognitive change over a 6 year episode

Cognitively challenging activities may support the mental abilities of older adults. The use of computers and the Internet provides divergent cognitive challenges to older persons, and in previous studies, positive effects of computer and Internet use on the quality of life have been demonstrated. The present study addresses two research aims regarding predictors of computer use and the relationship between computer use and changes in cognitive abilities over a 6-year period in both younger (24-49 years) and older adults (older than 50 years). Data were obtained from an ongoing study into cognitive aging: the Maastricht Aging Study, involving 1823 normal aging adults who were followed for 9 years. The results showed age-related differences in predictors of computer use: the only predictor in younger participants was level of education, while in older participants computer use was also predicted by age, sex and feelings of loneliness. Protective effects of computer use were found for measures of selective attention and memory, in both older and younger participants. Effect sizes were small, which suggests that promotion of computer activities in older adults to prevent cognitive decline may not be an efficient strategy.     

Assessing roles of people,technology and structure in emergency management systems: a public sector perspective

Emergency management systems are a critical factor in successful mitigation of natural and man-made disasters, facilitating responder decision making in complex situations. Based on socio-technical systems, have which four components (people, technology, structure and task), this study develops a research framework of factors affecting effective emergency management. People factors include psychological factors such as responders' self-efficacy, support from family, peers and community, and training. Technology factors are task technology and information sharing. The structure factors are leadership, labour and logistics. Finally, the task factor refers to effective emergency management. This study empirically tests this framework by collecting surveys from emergency responders who participated in the 2006 Buffalo October Storm. The research results demonstrate that training and support positively affect emergency management self-efficacy which, in turn, has a positive significant relationship with effective emergency management. Task technology and information sharing also have a positive impact on effective emergency management. However, findings suggest that the structure factors do not show a significant relationship with effective emergency management. This research presents that human factors in emergency management are essential to conduct effective operations. More importantly, investing in technology to assist responders in performing their jobs during the emergency is crucial during the emergency operations.     

Bayesian inference in disputed authorship: A case study of cognitive errors and a new system for decision support

Bayesian inference provides a formal framework for assessing the odds of hypotheses in light of evidence. This makes Bayesian inference applicable to a wide range of diagnostic challenges in the field of chance discovery, including the problem of disputed authorship that arises in electronic commerce, counter-terrorism and other forensic applications. For example, when two documents are so similar that one is likely to be a hoax written from the other, the question is: Which document is most likely the source and which document is most likely the hoax? Here I review a Bayesian study of disputed authorship performed by a biblical scholar, and I show that the scholar makes critical errors with respect to several issues, namely: Causal Basis, Likelihood Judgment and Conditional Dependency. The scholar’s errors are important because they have a large effect on his conclusions and because similar errors often occur when people, both experts and novices, are faced with the challenges of Bayesian inference. As a practical solution, I introduce a graphical system designed to help prevent the observed errors. I discuss how this decision support system applies more generally to any problem of Bayesian inference, and how it differs from the graphical models of Bayesian Networks.     

The ARCHIMEDES Network System: a system for searching and accessing information in multiple multimedia sources

The amount of information available to information workers recently has becomeoverwhelming. This confronts information workers with two majorproblems: finding the information needed, and accessing it; they arecalled the search problem and the access problem, respectively. Asthe main result of our research an architecture is specified of anautomated tool that provides integrated support for searching andaccessing multimedia documents that may be located at arbitraryplaces. The architecture contains a database with information aboutthe documents and with thesaurus-like information. The architecturealso contains a browse mechanism and a query mechanism for inspectingthe database. In the design process of the architecture, severalfundamental questions arose, like “What is a document?”and “ What is a medium kind?”. The developed answers tosome of these questions are considered to have a general characterand thus to be useful also outside the scope of the research at hand.The paper concludes with an overview of the current status of theproject and a discussion of future work.     

Integrating scientific modeling and supporting dynamic hazard management with a GeoAgent-based representation of human–environment interactions: A drought example in Central Pennsylvania, USA

Recent natural disasters indicate that modern technologies for environmental monitoring, modeling, and forecasting are not well integrated with cross-level social responses in many hazard-management systems. This research addresses this problem through a Java-based multi-agent prototype system, GeoAgent-based Knowledge System (GeoAgentKS). This system allows: (1) computer representation of institutional regulations and behavioral rules used by multiple social institutions and individuals in cross-level human–environment interactions, (2) integration of this representation with scientific modeling of dynamic hazard development, and (3) application of automated reasoning that suggests to users the appropriate actions for supporting cooperative social responses. This paper demonstrates the software architecture of GeoAgentKS and presents such an integrated approach by modeling the drought management processes in Central Pennsylvania, USA. The results show that it is possible to use GeoAgentKS to represent multilevel human–environment interactions and to use those interactions as input to decision making in hazard management.