全业务下的电信运营支撑系统趋向“纵向集中横向整合”

电信运营支撑系统在新的历史时期,正突破旧的建设模式,支撑电隹运营企业实现战略转型。     

移动通信运营支撑系统建设探讨

介绍电信管理论坛TMF对电信运营支撑的定义以及国外电信运营公司运营支撑系统建设的模式;针对国内移动运营企业运营支撑系统建设现状,提出了存在和面临的问题以及发展方向。     

电信运营企业运营服务IT支撑本系浅析

运营服务IT支撑是保障电信运营企业IT支撑系统正常运行,最大限度发挥其在电信运营企业运营中作用的强有力后盾。为适应企业运营环境、企业信息化发展需求的变化,电信运营企业运营服务IT支撑体系亟需改进及完善。本文就电信运营企业运营服务IT支撑工作范畴、面临的主要问题、体系框架、下一步发展建议等内容等进行了探究。     

电信运营支撑系统建设的新方向--ITSM

引入IT服务管理的方法论及咨询服务未构建面向未来的支撑系统服务管理体系已经成为电信运营支撑系统建设的必然趋势。从电信企业运营支撑系统的建设现状谈起，引出实施ITSM的必要性，同时论述了ITSM在电信运营支撑系统中的实施方法、建设难点，曩后展望了ITSM在电信运营支撑系统领域的发展。     

基于TMF NGOSS的新一代电信运营支撑系统

随着电信运营市场的激烈竞争,新一代电信运营支撑系统已经成为各大运营商竞争的重点。文章着重分析了与NGOSS（新一代运营支撑系统与软件）相关的IT技术,NGOSS各主要组成部分在整体框架结构中的作用以及它们之间的逻辑关系。同时结合国内电信运营支撑系统的发展,提出了NGOSS对我国电信运营企业的支持作用。     

新一代电信运营支撑系统的应用

分析了目前电信运营支撑系统存在的问题,介绍了电信运营支撑系统的模型与结构,以及新一代电信运营支撑系统的组成,阐述了当前电信运营支撑系统的现状。     

电信企业网络资源管理系统解决方案

随着以客户为中心、以市场为导向、以效益为目标的电信企业运营战略清晰化,面向网络运维的运营支撑系统(OSS)已成为电信企业信息化支撑体系的重要组成部分,并促使电信运营商构建统一的网络资源管理平台,提供统一的操作界面、统一的数据模型和统一的系统架构,为电信企业业务的发展提供全面、一致的共享资源视图.     

广东电信运营支撑系统的现状及整合思路探讨

本文首先对广东电信运营支撑系统的现状进行了介绍，分析了现有系统存在的问题，然后，以TOM模型为基础，结合目前电信企业生产运营情况，提出了固定电信企业运营支撑系统的整合发展思路。     

电信网络运营支撑系统的建设

随着电信行业竞争的加剧，电信网络运营支撑系统对提高电信企业的网络运营能力，增加企业竞争力显得越来越重要，本文在充分分析现有网络运营现状的基础上，提出了对电信网络运营支撑系统（NOSS）的一些建议和解决方案。     

论电信运营商计费帐务系统建设

中国巨大的电信市场容量、电信技术与业务的不断创新以及电信经营格局的变革都对建设运营支撑系统提出了更高的要求。计费帐务系统做为核心的业务系统,是运营支撑系统的重要组成部分,对其建设方向的把握是电信运营商顺利成长的关键。电信运营支撑系统提供商与运营商应改变以往仅局限在应对不断变化的需求和加强企业内部管理的思路,而应在企业战略规划的指导下,结合企业运营模式,参照国际行业标准进行系统建设或改造。     

Operational support systems for the future

The information services market, emerging from the convergence of telecommunications, information technology, entertainment and other industries, poses serious challenges for operational support systems. Historical ways of understanding and delivering operational support functions will no longer work. Business management functions will increasingly be a major commercial differentiator in the new market. This paper argues that these functions need to be re-defined as business services so that a market can develop in them. It explains a technical approach to defining and building these business services, which is being researched at BT Laboratories, and which uses configurable business objects and intelligent agents. This approach offers the possibility of managing the complexity that the explosion of new information services will bring, and also of opening up exciting new business possibilities.     

Distributing Operational Support to Transform Business Operations

Operational support is increasingly a key differentiator for telecommunications operators. It is an essential part of launching and delivering telecommunications services. However, the quickening pace of new product and service launches, together with increasing customer expectations and changes in commercial structures for service delivery, all highlight the need for more imaginative ways of providing operational support. This paper describes some innovative work at BT to introduce collaborative working into the end-to-end processes of operational support, between supplier and customer. It has applied the principles of community of interest networks (running over extranets) to back-office processing in the carrier business, between operators. Distributed systems principles and technologies underpin the technical design, and business benefits are available to all the organisations using it.     

Taking Care of Supply

A recurring theme for modern business is adaptability. The ability to exploit resources, skills and market position in new ways to increase returns on investment is paramount. Large companies in particular need to understand their internal and external supply chains to identify and evaluate new opportunities. BT has a history of developing and supplying all the services required by its end customers; but the world is changing rapidly, new types of player are emerging and BT now supplies its many services to many different types of customer — service providers, resellers and peers as well as end customers. There needs to be a way of understanding the implications of the different forms of customer/supplier relationship on the design and implementation of BT's systems.This paper presents a new set of patterns for businesses and their supply relationship. These patterns can be used to examine supply chains and the paper illustrates how these different supply relationships place different requirements on the operational support systems. Such patterns will be core to a flexible strategy within high performing, adaptable businesses.     

数据挖掘技术及其在经营分析系统中的应用

为了在市场竞争中保持及发展客户、提升客户价值,运营商迫切需要了解客户的行为特征以及业务发展、收益、营销、服务等方面的运营情况,以便及时制定更加合理和高效的经营策略,更好地在竞争中掌握主动.于是,电信企业纷纷着手建立数据仓库和在线分析处理(OLAP)系统,通过对运营支撑系统多年积累的业务数据进行整合和分析,以获得有价值的分析结果.但是,OLAP侧重的是对历史数据的分析,回答的是"过去发生了什么和为什么会发生"的问题,而运营商在对过去和现在的经营状况进行分析掌握的同时,更加渴望对整个企业未来的发展状况做出比较完整、合理、准确的分析和预测,于是,数据挖掘技术由于能够发现潜在的知识以及能够回答"将要发生什么"的问题而被电信企业加以"重用".本文简要阐述了数据挖掘技术、主要模型及方法、数据挖掘的实施步骤,并结合具体的案例说明数据挖掘在电信行业经营分析系统中的应用.     

OSS through Java — a standards-based approach to integration

Designing application programming interfaces (APIs) for reuse is a balance between making an API easy to use while ensuring that it is generic enough to support a range of client requirements. This is easier to achieve in theory than practice, requiring in-depth knowledge of the business domain and implementation technology.The OSS through Java™ (OSS/J™) Initiative comprises equipment vendors, independent software vendors (ISVs) and system integrators (SIs) that are producing a practical set of Java 2 Platform, Enterprise Edition (J2EE™) based APIs designed to support the business and technology goals of a telecommunications service provider.This paper overviews the work of the OSS/J Initiative and evaluates the likelihood of it being adopted and reused as the standard practice for operational support systems interfaces.     

中国联通数据管理体系规划与建设

如今对于企业来说,数据已经成为企业战略和在激烈的市场竞争中取得优势地位的关键。企业管理的核心是决策,而决策的依据是数据,只有准确把握信息和数据,才能为企业的运营状况把脉。本文深刻分析企业数据管理的现状,提出数据管理的六大目标,明确数据的分类与分布,并最终从组织、标准、规程、技术保障四方面去构建完整的数据管理体系。     

银行分行网络系统的路由策略设计

随着分行网络系统的全面推广和各项业务的不断发展,分行网络系统已经不能满足业务发展的需要。为了提高分行系统的运作效率,为客户提供方便快捷和丰富多彩的服务,增强分行系统的发展力、影响力,提高分行系统的竞争能力,本文提出一种分行网络系统的路由策略设计方案,主要通过对分行网络系统的核心区域、广域网区域、服务器区域和客户端接入区域进行路由设计,达到整个网络系统路由的优化设计。结果表明,该设计满足了分行服务器上收和全行业务系统快速部署、稳定运行的要求,在高可靠性、可扩展性、高安全性、可管理性等方面能够适应新的形势下业务发展的需求。     

Operational support systems — the global dimension

Global activity in the telecommunications industry is increasing as operators look to expand into overseas markets, a trend that is currently being accelerated by the rationalisation of the information technology (IT), telecommunications and entertainment industries. This paper gives an overview of BT's global operational support systems (OSS) strategy and ambitions.     

广电网络BOSS系统的建设

介绍在温州广电实施BOSS建设过程中的一些心得和体会、BOSS系统的设计原则和逻辑结构以及与广电业务相关的一些问题。     

A Management Platform for Commercial Web Services

Web Services offer the promise of allowing BT, along with its customers, partners and suppliers, to be able to assemble distributed applications that span multiple systems and organisations. The commercial drivers for this are cost reduction, new revenue opportunities and a better service through the use of automated end-to-end business processes. To achieve these benefits, BT will require a fully managed internal Web Services infrastructure. At the same time, creating a managed platform for our customers' Web Services deployments provides us with a new business opportunity. Early experience suggests that 20% of the effort in creating a commercial Web Services application is expended in defining the commercial opportunity, the service interfaces and server implementations. The remaining 80% is spent on ensuring that the operational and deployment environment is adequate to support business-grade service levels. Managing that 80% of the problem for our customers is a business opportunity for BT. This paper describes the requirements for a management platform for Web Services and then goes on to describe some of the value added business services that this platform can support. This revised version was published online in July 2006 with corrections to the Cover Date.