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介绍了光伏玻璃生产企业客户投诉的应对和管理。主要包括应对客户投诉的处理方法,所需收集和调查的信息,整理客户投诉处理过程中的注意事项,描述客户投诉改善措施及其相关报告的作成方法,归纳客户投诉应对处置人员所需具备的基本素质。 相似文献
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以“精益求精,开拓创新”、致力创造客户价值为已任的精诚模具公司在Chinaplas’2005展会上闪亮登场,展示了其企业风采。 相似文献
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参考借鉴GB/T19012-2008标准,阐述了建立客户投诉管理机制的要素,进而从理念、执行、考核和支持层面介绍了中国石化化工销售客户投诉管理机制,并结合投诉管理现状,探讨了中国石化化工销售客户投诉管理中有待进一步研究和解决的问题,提出了相关对策建议。 相似文献
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加入WTO之后,国外众多企业涌入中国,抢夺国内市场,市场竞争变得空前激烈.在生存和发展的巨大压力下,中小企业如何才能在竞争中生存和发展,成了困扰许多企业家和专家学者的难题.本文是基于前人的理论基础,通过自己的认真思考,分析我国中小企业客户关系管理的现状,探讨中小企业的客户价值管理思想,希望能有效帮助中小企业识别真正的价值客户以利提高市场竞争力. 相似文献
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阐述了客户决定论的意义与现代客户细分的重要性,借用营销大师菲利普.科特勒的“顾客让渡价值”理论以及客户购买决策过程研究,进一步论证了“引领客户决策、满足客户需求”是客户决定论的精髓。 相似文献
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介绍了主要石化企业化工产品客户投诉服务管理的现状,探讨了石化企业化工产品客户投诉服务中有待进一步研究和解决的问题,围绕建立一个关注客户、持续改进的投诉服务机制,提出了相关对策和建议。 相似文献
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一个科室医疗技术品牌是医院品牌形象建设中最重要的部分。近年来,首都医科大学附属北京朝阳医院胸外科通过网络宣传促进了科室医疗品牌和社会品牌的建设. 相似文献
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B C Burdett 《Coloration Technology》1983,13(1):41-49
Knowledge required for the basic understanding of pH values is outlined. The practical significance of pH with respect to dye exhaustion and stability of fibres and dyes is discussed. The relationships between the pH-control and temperature-control of dyeing processes, and the implementation of pH control are discussed. Methods of control of pH in temperature-controlled and pH-controlled dyeing processes are illustrated. 相似文献
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Alexandra C. K?lbl Udo Jeschke Ulrich Andergassen 《International journal of molecular sciences》2016,17(8)
Epithelial to mesenchymal transition (EMT) is a process involved in embryonic development, but it also plays a role in remote metastasis formation in tumor diseases. During this process cells lose their epithelial features and adopt characteristics of mesenchymal cells. Thereby single tumor cells, which dissolve from the primary tumor, are enabled to invade the blood vessels and travel throughout the body as so called “circulating tumor cells” (CTCs). After leaving the blood stream the reverse process of EMT, the mesenchymal to epithelial transition (MET) helps the cells to seed in different tissues, thereby generating the bud of metastasis formation. As metastasis is the main reason for tumor-associated death, CTCs and the EMT process are in the focus of research in recent years. This review summarizes what was already found out about the molecular mechanisms driving EMT, the consequences of EMT for tumor cell detection, and suitable markers for the detection of CTCs which underwent EMT. The research work done in this field could open new roads towards combating cancer. 相似文献
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Carlos Lax Ghizlane Tahiri Jos Alberto Patio-Medina Jos T. Cnovas-Mrquez Jos A. Prez-Ruiz Macario Osorio-Concepcin Eusebio Navarro Silvia Calo 《International journal of molecular sciences》2020,21(24)
RNA interference (RNAi) was discovered at the end of last millennium, changing the way scientists understood regulation of gene expression. Within the following two decades, a variety of different RNAi mechanisms were found in eukaryotes, reflecting the evolutive diversity that RNAi entails. The essential silencing mechanism consists of an RNase III enzyme called Dicer that cleaves double-stranded RNA (dsRNA) generating small interfering RNAs (siRNAs), a hallmark of RNAi. These siRNAs are loaded into the RNA-induced silencing complex (RISC) triggering the cleavage of complementary messenger RNAs by the Argonaute protein, the main component of the complex. Consequently, the expression of target genes is silenced. This mechanism has been thoroughly studied in fungi due to their proximity to the animal phylum and the conservation of the RNAi mechanism from lower to higher eukaryotes. However, the role and even the presence of RNAi differ across the fungal kingdom, as it has evolved adapting to the particularities and needs of each species. Fungi have exploited RNAi to regulate a variety of cell activities as different as defense against exogenous and potentially harmful DNA, genome integrity, development, drug tolerance, or virulence. This pathway has offered versatility to fungi through evolution, favoring the enormous diversity this kingdom comprises. 相似文献