The development of computer‐based tools to support ergonomics in design education and practice

Abstract

Ergonomics is not always used effectively by practising designers, and is still seen as limiting their creativity. Reasons for this include: ergonomics information is not presented in a readily assimilated form to designers during their design education and later design activities; design decisions relating to ergonomics issues are not addressed and discussed systematically by all members of the design team during concept design; the user centred approach that ergonomics encourages in design is not always included as part of the education of future designers.

With computers being used more widely in design and design education, they could be used to deliver ergonomics information and help structure discussion of ergonomics issues amongst the design team from the earliest stages of design. This paper describes findings relating to the use of ergonomics in automotive design, and proposes two tools which could enhance the use of ergonomics in design education and in current and future design practice.     

How can ergonomics influence design? Moving from research findings to future systems

Ergonomics design is about the creation of future work. So how can ergonomics research support and inform design if its findings are cast in a language oriented towards current work derived from field observations or laboratory settings? In this paper we assess instances of three different strands (experimental, ethnomethodological, and surveys) of ergonomics research on paper flight strips in air traffic control, for how they analytically confront future work and how they make the findings relevant or credible with respect to future work. How these justifications come about, or how valid (or well argued for) they are, is rarely considered in the ergonomics literature. All three strands appear to rely on rhetoric and argument as well as method and analysis, to justify findings in terms of their future applicability. Closing the gap between research results and future work is an important aim of the ergonomic enterprise. Better understanding of the processes necessary to bridge this gap may be critical for progress in ergonomics research and for the use of its findings in actual design processes.     

How can ergonomics influence design? Moving from research findings to future systems

Ergonomics design is about the creation of future work. So how can ergonomics research support and inform design if its findings are cast in a language oriented towards current work derived from field observations or laboratory settings? In this paper we assess instances of three different strands (experimental, ethnomethodological, and surveys) of ergonomics research on paper flight strips in air traffic control, for how they analytically confront future work and how they make the findings relevant or credible with respect to future work. How these justifications come about, or how valid (or well argued for) they are, is rarely considered in the ergonomics literature. All three strands appear to rely on rhetoric and argument as well as method and analysis, to justify findings in terms of their future applicability. Closing the gap between research results and future work is an important aim of the ergonomic enterprise. Better understanding of the processes necessary to bridge this gap may be critical for progress in ergonomics research and for the use of its findings in actual design processes.     

What do faculty members know about universal design and digital accessibility? A qualitative study in computer science and engineering disciplines

Universal Access in the Information Society - Purpose Students in higher education are a diverse group comprising people with different backgrounds and abilities. Regulations require that digital...     

Do we need sustainability as a new approach in human factors and ergonomics?

The International Ergonomics Association Technical Committee ‘Human Factors and Sustainable Development’ was established to contribute to a broad discourse about opportunities and risks resulting from current societal ‘mega-trends’ and their impacts on the interactions among humans and other elements of a system, e.g. in work systems. This paper focuses on the underlying key issues: how do the sustainability paradigm and human factors/ergonomics interplay and interact, and is sustainability necessary as a new approach for our discipline? Based on a discussion of the sustainability concept, some general principles for designing new and enhancing existent approaches of human factors and ergonomics regarding their orientation towards sustainability are proposed.

Practitioner summary: The increasing profile of sustainability on the international stage presents new opportunities for human factors/ergonomics. Positioning of the sustainability paradigm within human factors/ergonomics is discussed. Approaches to incorporating sustainability in the design of work systems are considered.     

Vibration and passenger comfort: Can data from subjects be used to predict passenger comfort?

This paper presents a review of both field and laboratory studies of human reaction to vibration, to try to answer the question whether laboratory based studies may be used to predict comfort levels for passenger vehicles. The conclusion is reached that such studies may be used, provided their restrictions are understood. Finally, tentative suggestions are made for acceptable levels of vibration in passenger transport vehicles.     

Do you believe in the advantage of expert systems in industrial ergonomics?

Reasons for reservations about accepting the recommendations of industrial ergonomics are first explored. A knowledge deficiency is ascertained which results in a general dependency on ergonomic experts. The experts, however, are rarely able to communicate their knowledge in a form applicable by a practitioner. The development and employment of expert systems suitable for use in work design problems are proposed to resolve this dilemma. The question of whether an interest in expert systems for industrial ergonomics can be assumed is considered. The necessary conditions for the successful development and introduction of expert systems for industrial ergonomics are derived. The extent to which currently available expert system technology can support the typical procedures in industrial ergonomics is subsequently examined.     

Can an off-the-rack orthotic stiletto alter pressure and comfort scores in the forefoot,arch and heel?

The study sought to investigate whether an orthotic stiletto could modulate the pressure and comfort under the forefoot, arch and heel that stiletto wearers experience. Twenty-two women participated. We measured the peak pressure and pressure-time integral for orthotic stilettos with built-in metatarsal pad, heel cup and arch support; standard stilettos without inlays; and trainers. Comfort was recorded during 3 × 3 working days. The orthotic stiletto exhibited lower metatarsal head1 (MTH) and MTH2+3 and heel pressures than the standard stiletto (p < .01), and a long second metatarsal increased MTH2+3 pressure (p < .01). The comfort in the forefoot and heel was higher in the orthotic stiletto than in the standard one (p < .01), and comfort in the forefoot was correlated to the pressure-time integral of MTH2+3 (p = .03) and not peak pressure. Off-the-rack orthotic stilettos can notably reduce plantar pressures and improve forefoot and heel comfort during everyday use.

Practitioner Summary: Off-the-rack orthotic stilettos with built-in metatarsal pad, arch support and heel caps can lower the pressure under the heel and forefoot in comparison with a standard stiletto and can improve comfort during everyday use. Having a long second metatarsal is a risk factor for increased forefoot pressure.     

Application of the QFD as a design approach to ensure comfort in using hand tools: Can the design team complete the House of Quality appropriately?

Quality Function Deployment is proposed as an effective design method to integrate ergonomics needs and comfort into hand tool design because it explicitly addresses the translation of customer needs into engineering characteristics. A crucial step during QFD concerns the linking of engineering characteristics to customer needs in the House of Quality by the design team. It is generally assumed (looking at all the QFD success stories) that design teams can accurately predict the correlations between customer needs and engineering characteristics (also referred to as “Whats”/“Hows” correlations). This paper explicitly tests this assumption by comparing the “Whats”/“Hows” correlations estimated by a design team with those observed in a systematic user evaluation study, which has not been done before. Testing the assumption is important, because inaccurate estimates may lead to ergonomically ineffective (re)design of hand tools and a waste of company resources. Results revealed that the design team's correlation estimates were not as accurate as is generally assumed. Twenty-five percent of the estimates differed significantly with those observed in the user evaluation study. Thus, QFD is a useful method to assist design teams in designing ergonomically more comfortable hand tools, but only on the condition that the correlations between customer needs and engineering characteristics are validated, preferably by means of a systematic user evaluation study.     

How will the use of graphics affect visual aesthetics? A user-centered approach for web page design

This paper addresses new and significant research issues in web page design in relation to the use of graphics. The original findings include that (a) graphics play an important role in enhancing the appearance and thus users' feelings (aesthetics) about web pages and that (b) the effective use of graphics is crucial in designing web pages. In addition, we have developed a web page design support database based on a user-centered experimental procedure and a neural network model. This design support database can be used to examine how a specific combination of design elements, particularly the ratio of graphics to text, will affect the users' feelings about a web page. As a general rule, the ratio of graphics to text between 3:1 and 1:1 will give the users the best feelings of ease-to-use and clear-to-follow. A web page with a ratio of 1:1 will have the most realistic look, while a ratio of over 3:1 will have the fanciest appearance. The result provides useful insights in using graphics on web pages that help web designers best meet users' specific expectations and aesthetic consistency.     

What do human factors and ergonomics professionals value in research publications? Re-examining the research–practice gap

The research–practice gap is of concern in human factors/ergonomics (HF/E) as there is a belief that HF/E research may not be making an impact on practice in the ‘real world’. A potential issue is what researchers and practitioners perceive as important in HF/E journal articles as a primary means of conveying research findings to practitioners. This study examined the characteristics that make scientific journal articles appeal to HF/E researchers and practitioners using a web-based survey. HF/E researchers and practitioners were more similar than expected in judgements of important attributes and the selection of articles. Both practitioners and researchers considered practical significance to be more important than theoretical significance, in direct contrast to professionals from a related discipline – psychology. Well-written articles were appreciated across disciplines. The results signal a strong interest in practical applications in HF/E, but a relative lack of focus on development of theories that should be the basis for practical applications.     

Is beautiful really usable? Toward understanding the relation between usability,aesthetics, and affect in HCI

This paper analyzes the relation between usability and aesthetics. In a laboratory study, 80 participants used one of four different versions of the same online shop, differing in interface-aesthetics (low vs. high) and interface-usability (low vs. high). Participants had to find specific items and rate the shop before and after usage on perceived aesthetics and perceived usability, which were assessed using four validated instruments. Results show that aesthetics does not affect perceived usability. In contrast, usability has an effect on post-use perceived aesthetics. Our findings show that the “what is beautiful is usable” notion, which assumes that aesthetics enhances the perception of usability can be reversed under certain conditions (here: strong usability manipulation combined with a medium to large aesthetics manipulation). Furthermore, our results indicate that the user’s affective experience with the usability of the shop might serve as a mediator variable within the aesthetics–usability relation: The frustration of poor usability lowers ratings on perceived aesthetics. The significance of the results is discussed in context of the existing research on the relation between aesthetics and usability.     

The relation between OSH and ergonomics: a 'mother-daughter' or 'sister-sister' relation?

Despite the growing importance of ergonomics and ergonomists worldwide, the position of ergonomics in companies is often not clear. Today, in many countries ergonomics is mainly (or even only) associated with the reduction of risks of work-related musculoskeletal disorders (WMSDs). Therefore, many companies consider ergonomics a part of occupational safety and health (OSH) that focuses mainly on the reduction of risks. This paper aims to analyse the links between occupational ergonomics and OSH. The position of occupational ergonomics in legislation, the presence of ergonomics in OSH networks, and the position of ergonomics in OSH company services are discussed. In addition, the added value of ergonomics to companies is examined. From these discussions, it becomes clear that ergonomics should be part of the OSH policy of companies, and should be integrated into today's company strategies to improve labour conditions. If ergonomics is considered as a discipline in its own right, a clear legislative context should be developed that goes beyond voluntary guidelines and the goodwill of employers, and necessitates the presence of ergonomics professionals in companies.     

Does the emotional design of scaffolds enhance learning and motivational outcomes in game-based learning?

Background

In recent years, the importance of emotions in learning has been increasingly recognized. Applying emotional design to induce positive emotions has been considered a means to enhance the instructional effectiveness of digital learning environments. However, only a few studies have examined the specific effects of emotional design in game-based learning.

Objectives

This quasi-experimental study utilized a value-added research approach to investigate whether emotional design applied to scaffolding in a game-based learning environment improves learning and motivational outcomes more than emotionally neutral scaffolding.

Methods

A total of 138 participants, mean age of 11.5 (SD = 0.73) participated in the study. A total of 68 participants played the base version of a fraction learning game (Number Trace), where scaffolding was provided with emotionally neutral mathematical notations, and 70 participants played the value-added version of the game using emotionally designed animated scaffolding agents. Pre-and post-tests were used to measure conceptual fraction knowledge and self-reported measures of situational interest and situational self-efficacy to evaluate motivational outcomes.

Results and Conclusions

Our results indicate that the emotional design applied to scaffolds can improve the educational value of a game-based learning environment by enhancing players' situational interest and situational self-efficacy. However, although the intervention improved the participants' conceptual fraction knowledge, there was no significant difference between the scaffolding conditions in participants' learning outcomes.

Takeaways

The results suggest that emotional design can increase the educational impact of game-based learning by promoting the development of interest, as well as improving self-efficacy.     

‘1966 and all that’: Trends and developments in UK ergonomics during the 1960s

The 1960s represents a key decade in the expansion of ergonomics within the UK. This paper reviews trends and developments that emerged out of the 1960s and compares these with ergonomics research and practice today. The focus in particular is on the expansion of ergonomics as a discipline within industry, as well as more specific topics, such as the emergence of areas of interest, for example, computers and technology, automation and systems ergonomics and consumer ergonomics. The account is illustrated with a detailed timeline of developments, a set of industrial case studies and the contents of important publications during the decade. A key aim of the paper is to provide the opportunity to reflect on the past and the implications this may have for future directions for ergonomics within the UK.

The paper provides practitioners with an insight into the development of ergonomics in the UK during one of the most important decades of its history. This is especially relevant given the fact that in 2009 the Ergonomics Society celebrates its 60th anniversary.     

Ergonomics in total quality management: how can we sell ergonomics to management?

The objective of this paper is to describe how and why ergonomics should be promoted in total quality management (TQM). Ergonomics and TQM activities are compared. An approach is proposed to apply ergonomics in TQM using ergonomics circles. An eight-step approach is introduced for applying ergonomics using ergonomics circles and a study that employed this approach in Korea is discussed. In applying this approach, all processes were first evaluated by workers. Processes that were identified as problematic were analysed by a company-wide committee to set priorities for improvement. An ergonomics improvement team consisting of safety and health personnel, process engineers and management innovation personnel then worked on the processes using a low-cost approach. It was found that applying ergonomics using ergonomics circles as quality circles in TQM was effective in improving workplaces and resulted in increasing productivity, cost saving and improved safety.     

More work cooperation or relationship harmony in mass customization? The impacts of personalized design,modular design,and automated processes

Information Technology and Management - Mass customization (MC) is recognized as a new manufacturing paradigm for market competition, and several empirical studies have discussed elements of...     

On the belief in avatars: what on earth have the aesthetics of the Byzantine icons to do with the avatar in social technologies?

This article looks at the digital portrait used in the form of avatars in various online worlds and communication networks. It describes an ongoing modal shift from an ontological understanding of the portrait towards the portrait as performative acting.

In accordance with the Western semiotic divide between representational fiction and material reality proper, the avatar-portrait is often still described as a representation that depicts the subject on the basis of a conceptual segregation between the living subject and the portrait. But the avatar-portrait functions as embodiment, thereby fulfilling a mainly performative purpose that triggers the participant's belief in the other's avatar.

The paper looks at Eastern iconology, where the iconic portrait is an energetic transmitter in which the depiction and the depicted converge in the belief in the realness of the picture. Key concepts such as prototype, archetype and inverse perspective are discussed and applied to the art piece Can You See Me Now? by Blast Theory.     

Website design: place for luxury brands in cyberspace?

A great challenge for luxury marketers is how to harness Internet’s incredible influence on customers while still maintaining and adhering to the customer-based brand equity (CBE) of luxury brands. This study aims to investigate the effect of website design on the CBE of luxury brands. Integrating the research on aesthetic design and luxury branding, we develop and empirically validate a research model, specifying that two aesthetic design dimensions (aesthetic formality and aesthetic appeal) can stimulate a strong sense of luxury, which in turn leads to a positive evaluation of CBE. Furthermore, the effect of aesthetic design on the sense of luxury is contingent upon brand familiarity prior to the exposure of a luxury brand website. The research model is validated with a survey study involving 201 participants. The paper includes implications for website design to deliver online brand experience and develop CBE with specific online consumer groups. As an early attempt to examine the website design effect on online branding experience and brand equity, this study contributes to both literature of website aesthetics and online luxury branding.