Grasping project complexity in large engineering projects: The TOE (Technical, Organizational and Environmental) framework

This paper presents a framework for characterising project complexity in large engineering projects, which can be used to adapt the front-end development phase of engineering projects to the particular complexity. Recently, a large number of project complexity related papers were published, demonstrating the evident importance of “complexity” in current project management research. However, no generally accepted framework is available to support the characterising and understanding of project complexity that appreciates the richness of project complexity in large engineering projects. Therefore the TOE (Technical, Organizational, and Environmental) framework was developed, based on a literature survey building upon existing work and on new empirical work consisting of eighteen interviews about six projects in the process engineering industry. As a result of an inductive approach, this framework presents the elements that contribute to project complexity from a theoretical as well as a practical perspective. The framework can be used to assess the complexity of engineering projects, and subsequently adapt the front-end development phase of projects in order to better manage the complexity of the project.     

Beyond the ‘iron triangle’: Stakeholder perception of key performance indicators (KPIs) for large-scale public sector development projects

Performance measurement criteria vary from project to project. Despite much work on the subject, there is no commonly agreed framework of performance measurement on mega projects. To bridge this gap, this research targets to investigate the perception of the key performance indicators (KPIs) in the context of a large construction project in Thailand. The study explores the significance of key performance indicators in perspective of various construction stakeholders (client, consultants, and contractors). Findings indicate that the traditional measures of the iron triangle (on-time, under-budget and according to specifications) are no more applicable to measuring performance on large public sector development projects. Other performance indicators such as safety, efficient use of resources, effectiveness, satisfaction of stakeholders, and reduced conflicts and disputes are increasingly becoming important. This implies that the Thai construction industry is slowly departing from the traditional quantitative performance measurement to a rather mix of both quantitative and qualitative performance measurement on large-scale public sector development projects.     

The impact of value diversity on information system development projects

Diversity of personal values among participants in an information system project is typically considered to create harmful team conflict, as do other forms of personal diversity. However, recent research establishes that information and knowledge diversity among project team members contribute to project success, leading one to question accepted thought regarding diversity of values. We model the impact of value diversity on project performance through theoretical layers of diversity, conflict, and teamwork quality. An empirical test supports hypotheses that value diversity adds to both beneficial and detrimental conflict. Project managers should compose teams with diverse project values but must control for potential detrimental effects.     

Leadership competency profiles of successful project managers

This study examines the leadership competency profiles of successful project managers in different types of projects. Four hundred responses to the Leadership Development Questionnaire (LDQ) were used to profile the intellectual, managerial and emotional competences (IQ, MQ and EQ, respectively) of project managers of successful projects. Differences by project type were accounted for through categorization of projects by their application type (engineering & construction, information & telecommunication technology, organizational change), complexity, importance and contract type. Results indicate high expressions of one IQ sub-dimension (i.e. critical thinking) and three EQ sub-dimensions (i.e. influence, motivation and conscientiousness) in successful managers in all types of projects. Other sub-dimensions varied by project type. Comparison was made to existing profiles for goal oriented, involving and engaging leadership styles. Implications derived are the need for practitioners to be trained in the soft factors of leadership, particular for their types of projects. Theoretical implications include the need for more transactional styles in relatively simple projects and more transformational leadership styles in complex projects.     

Supplier capabilities in large shipbuilding projects

Project-based firms concentrate on their core capabilities outsourcing non-core activities. As project contractors increasingly use external suppliers to complement their own capability base, the importance of supplier selection is emphasized. Supplier choices should rely on accurate knowledge of the suppliers' capabilities. We examine the literature related TO supplier capabilities in collaborative, discontinuous project business. We use a qualitative, embedded single-case strategy in shipbuilding industry to explore the importance of supplier capabilities in one shipyard and examine how consistently the shipyard and its 20 suppliers assess the capabilities of the suppliers. Our results show that the buyer prioritizes technical, operational and business capabilities over relational and developmental capabilities, and that the buyer and its suppliers diverge in their assessments of the suppliers' capabilities, creating potential misunderstandings and false expectations in the buyer–supplier relationships. We complement prior research by adding a new dimension of business capabilities into the supplier's capability base in the field of project business.     

Collaboration and opportunism as mediators of the relationship between NPD project uncertainty and NPD project performance

This study aims to conceptualize NPD (New Product Development) project uncertainty and investigate how the project uncertainty influences project performance through collaboration and opportunism. An empirical examination is conducted to test such relationships within the scope of Korean manufacturing firms, which are currently engaging in NPD projects with their key partner. Structural equation modeling (SEM) is performed to prove proposed hypotheses. The empirical findings suggested that higher level of project uncertainty leads to collaboration and opportunism and that these two factors come into play in project performance in an opposing way: collaboration serves as a driver of project performance whereas opportunism acts as a barrier against it.     

Goal orientations,leader-leader exchange,trust, and the outcomes of project performance

Previous research demonstrates the importance of goal orientation, leader-leader exchange, and trust in work engagement and performance. However, how the relationships among these three variables influence project performance remains unclear. Complementing and extending prior research, this study uncovers how leader-leader exchange and trust affect the relationship between goal orientations and project performance. A cross-sectional analysis of 320 auditing project managers from 50 financial service companies shows that leader-leader exchange and trust mediate how goal orientations influence project performance. We also find that trust further moderates the effect of leader-leader exchange on project performance. Subsequent quantitative analysis of structural equation modeling reveals that leader-leader exchange has the largest direct effect on project performance; team-mastery goal orientation has the second-largest direct effect but the largest total effect. Implications for research and practice are discussed.     

Relationships among interpersonal conflict, requirements uncertainty, and software project performance

Interpersonal conflict and user requirements uncertainty are pervasive phenomena that plague information systems projects. Relevant literature indicates that interpersonal conflicts can negatively affect information system (IS) projects, even after controlling for the effects of conflict management and resolution. However, the negative emotional characteristics of conflict alone have limited explanatory power with regard to IS project success. The purpose of this study is to provide additional insights into this phenomenon by examining the impact on IS project performance made by the interaction between interpersonal conflict and requirement uncertainty (which comprises both diversity and instability). The authors surveyed the top 1600 companies in Taiwan and the results revealed that requirements instability would lead to potential interpersonal conflict and interpersonal conflict was directly associated with requirements diversity which, in turn, was negatively associated with final project performance.     

Islamic perspectives on conflict management within project managed environments

The purpose of this paper is to examine Islamic perspectives on conflict management within project managed environments. Existing research does not reveal any study that examines empirically the Islamic viewpoint on conflict management in contemporary organisational contexts but does indicate that conflict in Islam is considered to be inevitable and a part of human nature, and, if managed properly, is positive and constructive. This paper aims to address this gap, by presenting an empirical analysis of Islamic models of conflict management. It is argued that the three Islamic models discussed, are partially and covertly in existence in environments not traditional to their own. Consequently, the paper finds that there is scope for investigating explicit applied aspects to these Islamic models. The paper concludes that existence of Islamic models for conflict management is visible and has potential for application by project managers without limitation.     

Competing management approaches in large engineering projects: The Dutch RandstadRail project

The management of large engineering projects is often a combination of the focus on planning and control, and the ambition to be flexible given the complexity and uncertainties that characterises these kinds of projects. However, control and flexibility impose contradictory requirements upon the management of these projects. The literature on project management reflects this contradiction. Some authors underline that projects require firm planning and control, thus downplaying the role of flexibility. Others emphasise that projects require flexibility and responsiveness, thus moving away from rigid planning and control. In this contribution, we suggest that in practice project managers acknowledge the weakness of both extremes and therefore strive to combine the two. Moreover, we argue that project success is at risk when project managers do not succeed in meeting the requirements of control and flexibility. To be able to investigate how these competing requirements are dealt with in practice, a framework is developed. The usefulness of the framework is explored by applying the framework to the large engineering project Randstadrail—a light rail project in The Netherlands.     

大型工程项目管理与组织若干问题的思考

该文结合在广州大学城、珠海大学园区等大型工程项目建设实践体会,对政府和业主管理模式、管理层次、集权与分权、招投标与标后管理、施工总承包管理和劳务管理等方面存在的问题进行探讨,并提出一种分权自组织管理模式及一些启发性建议。     

Stakeholder management influence on trust in a project: A quantitative study

This article aims to analyze the influence of stakeholder management on trust in project environments. Data was collected from 130 project professionals in companies from several national and multinational segments operating in Brazil. PLS-PM was applied for treatment and for data analysis. The results show that the relational stakeholder management influence on the three types of trust is relevant and significant. Therefore, it is important that the project manager not fail to consider actions such as communication with empathy as of the beginning of the project.     

Risk management in small construction projects in Singapore: Status,barriers and impact

Risk management (RM) should be implemented in construction projects to assure the achievement of project objectives, regardless of project size. This study aims to investigate RM in small projects in Singapore in terms of status, barriers and impact of RM on project performance. To achieve the objectives, a questionnaire survey was conducted and data were collected from 668 projects submitted by 34 companies. The analysis results indicated a relatively low level of RM implementation in small projects, and that “lack of time”, “lack of budget”, “low profit margin”, and “not economical” were prominent barriers. Also, the results reported the positive correlation between RM implementation and improvement in quality, cost and schedule performance of small projects, respectively. The findings of this study can provide an in-depth understanding of RM in small projects in Singapore and make benefits of RM convincing to the participants of small projects.     

武汉鹦鹉洲长江大桥项目总控信息系统设计研究

目前大型桥梁项目在建设过程中给项目管理带来严峻的挑战,本文以武汉鹦鹉洲长江大桥为背景,分析了大桥的管理难点,并针对大桥的相关特点提出了鹦鹉洲大桥项目总控信息系统的建设目标。文章最后论述了鹦鹉洲大桥项目管理信息系统的结构和功能以及在工程中的应用。     

How to build trust in inter-organizational projects: The impact of project staffing and project rewards on the formation of trust,knowledge acquisition and product innovation

The importance of trust in projects that involve multiple project partners is widely acknowledged. This research analyzes both outcomes and antecedents of trust in inter-organizational projects. On the outcome side, the findings show that trust between project team members working on an inter-organizational project positively impacts the acquisition of external knowledge which, in turn, promotes product innovation. With respect to the antecedents of trust data reveal that a stable pool of project team members and objective project reward criteria facilitate the formation of inter-organizational trust.     

Mapping wastes in complex projects for Lean Product Development

Lean Product Development (LPD) is suggested as an approach that can reduce waste in projects aimed at developing technically complex items, which typically present substantial uncertainty about their output, as well as higher costs and longer development times. However, how can LPD be implemented in complex projects, where some redundancies in the development process are considered necessary in order to guarantee the quality of the final outcome? This paper answers this question, through a survey conducted at INAF, the Italian Institute of Astrophysics, that runs complex projects. The evidence shows that complex projects can actually be affected by the types of waste reported in LPD literature. Still, researchers may fail to determine the real priorities of intervention as they have trouble distinguishing between value-adding and value-destroying activities. Furthermore, they do not perceive the relevance of addressing the wastes generated by their own work; on the contrary, they place considerable attention on inefficiencies that are beyond the scope of their direct responsibilities. Recommendations to overcome this problem are proposed.     

Boundary object efficacy: The mediating role of boundary objects on task conflict in global virtual project networks

As project-based industries such as Architecture, Engineering and Construction globalize, workers require strategies for managing conflict in virtual project networks. Our aim in this paper is to explore the efficacy of boundary objects as tools to mediate conflict in culturally-diverse, distributed networks. Based on annotated recordings for eight networks of graduate student engineers, we demonstrate that different interactional patterns between distributed engineers and boundary objects can lead to a reduction in conflict duration. We did not observe higher levels of conflict for global compared to domestic networks, but did discover that, regardless of network diversity, networks that interacted with the boundary objects in certain ways were able to identify and resolve conflicts more quickly. Our findings have important implications for theories of conflict management and boundary object efficacy in addition to practical applications to support conflict management in global virtual project networks.     

Continuity and change in interorganizational project practices: The Dutch shipbuilding industry, 1950–2010

The Dutch shipbuilding industry has a longstanding tradition in project-based production. Recently, industry actors have acknowledged a serious misfit between interorganizational project practices, defined as behaviors related to collaboration, and interorganizational project demands, defined as environmental conditions. This misfit leads to a weaker competitive position due to higher communication and production costs, and longer production times. However, the causes of this misfit remain unclear. Among project researchers there is a growing awareness that history has a major influence on contemporary practices in interorganizational projects, suggesting that some of the causes of the present-day misfit may be rooted in the past. This paper studies historical developments of interorganizational project practices in Dutch shipbuilding projects, in order to understand to what extent contemporary misfit in project practices is rooted in the past and results from path dependencies and lock-ins. We answer the following research question: How did interorganizational project practices and demands in the Dutch shipbuilding industry develop between 1950 and 2010 and to what extent do these developments help us understand the current misfit between project practices and demands? Our results show that a web of self-reinforcing mechanisms at least partially explains the current misfit in the Dutch shipbuilding industry. This paper answers to the conceptual call by Sydow et al. (2009) and supplements path dependence literature by showing that self-reinforcing mechanisms causing path dependence can be separated analytically, but are intertwined empirically.     

BOT项目风险管理浅析

BOT作为一种先进高效的基础设施建设的投资方式已在国内得到了成功应用,为加快经济发展起到了巨大的促进作用。但是,由于存在投资规模大,建设周期长,结构复杂等特点,BOT项目比一般工程项目面临着更为复杂的风险因素,风险问题已然成为BOT项目的核心问题之一。本文在这一背景下,分析了BOT项目在前期运作期、建设期、运营期以及移交期四个阶段面临的主要风险,探讨了项目过程中实施全面的前期运作风险管理、完工风险管理、运营风险管理及移交风险管理的方式方法。只有实行全过程的风险管理,才能保证项目得以顺利进行并最终产生效益。