Reconfiguring global pharmaceutical value networks through targeted technology interventions

Targeting a series of advanced manufacturing technology (AMT) ‘interventions’ provides the potential for significant step changes across the pharmaceutical value chain, from early stage ‘system discovery’ and clinical trials, through to novel service supply models. This research explores future value network configurations which, when aligned with disruptive shifts in technology (process and digital), may enable alternative routes to medicines production and the delivery of additional value to ‘end-users’, i.e. patients and health care providers. We draw on a categorisation of AMTs that may enable a shift from the traditional ‘batch’ and centralised manufacturing paradigm of ‘make-to-stock’, towards more re-distributed ‘continuous’ manufacturing and ‘make-to-order’ models. Despite reported benefits in the academic literature (e.g. reduced footprints, improved quality, enhanced flexibility and inventory savings), current adoption rates of continuous technologies in this sector remain low (c. 5%). This paper presents new data sources, in our study of AMT adoption in a global pharmaceutical context – assessing the barriers to implementation, and the pathways to delivering future continuous manufacturing scenarios. Our findings capture the high level of disparity in viewpoints, highlighting the uncertainties and transformational challenges ahead – in terms of opportunity areas, technological readiness and a future vision for the sector, as a whole.     

Modeling the effects of digital transformation in Indian manufacturing industry

Digital transformation has become the new norm and is perceived as an important component to transform the firms’ businesses. It has revolutionized the way in which firms conduct their businesses. However, the literature has not widely examined the holistic impact of key antecedents of digital transformation on manufacturing firm performance. The study aims to identify the antecedents of digital transformation and demonstrates the mediating role of digital transformation on firm performance. Using PLS-SEM modeling reveals that there is a considerable impact of competitive pressure, organizational mindfulness, IT readiness, and strategic alignment on digital transformation. Also, digital transformation mediates the effects of the antecedents on the performance of the firm. The practitioners and firms would be motivated to seize the digital transformation advantages as an opportunity to improve firm performance.     

Rethinking digital financial inclusion: Evidence from Bangladesh

A growing body of literature is advancing the impact of financial inclusion and digital finance on marginalized populations. However, mainstream scholarship has not focused on understanding the potential drivers and challenges of digital approaches to financial inclusion. This study aims to investigate the mismatch between assumptions implicit in the financial inclusion discourse and ideas of access and use of digital technologies and seeks to move the discourse forward through a comprehensive framework for digital financial inclusion. Our study showed that the social dynamics of financial engagement with new technologies require a move beyond a simple individualistic adopter/non-adopter binary framework and ‘supply oriented’ financial infrastructure. We conclude that although digital services have eased and bridged the gap of physical access to financial services, such services have not been utilised due to lack of basic connectivity, financial literacy and social awareness. This article theoretically contributes to digital financial services adoption literature by offering a significant critical overview and a new perspective on both digital finance and financial inclusion mechanisms.     

Drivers and inhibitors for digital payment adoption using the Cashless Society Readiness-Adoption model in Malaysia

The paper investigated the relationship between readiness towards a cashless society and adoption of cashless applications among Malaysians. Specifically, drivers and inhibitors were explored and examined to assess their direct and indirect effects through the development of the Cashless Society Readiness-Adoption model. The model was developed based on Unified Theory of Acceptance and Use of Technology 2 and Technology Readiness Index 2.0. Self-administered surveys were administered in online and offline modes, resulting in 258 valid responses (M_age = 34.5; SD_age = 7.82). Structured equation modelling revealed Ease of Use, Usefulness, Innovativeness, Optimism and Lack of awareness to directly affect users’ readiness in going cashless. Interestingly, perceived readiness had no direct effect in the adoption of digital payment services, however, the effect was found to be significant with the inclusion of risk and intrinsic motivation as the mediating factors. Similarities and dissimilarities with existing studies are discussed in this paper. Results would be beneficial to respective parties such as service providers, financial institutions and government agencies to develop and design strategies to encourage more people to embrace digital payment services effectively.     

Local information services in Medellin: Technology,institutions, communities and power

This article examines the politics of technology and information by exploring a case study of local information service provision in Medellin, Colombia. Local Information Service (LIS) is defined as a community centre where information deemed relevant to local communities is generated, stored, organized and disseminated through print and digital means. Using a social construction of technology approach, the article attempts to deconstruct the implementation and delivery of LIS in Medellin, Colombia and analyse how empowering and disempowering discourses form through relationships between institutions and citizens laden with social and economic inequality. The article analyses the development and deployment of this artefact and positions LIS as a socio-technical system, embedded with political, social, cultural, and economic values. We describe the unintended consequences of this deployment through a multilevel perspective of the head organisation and the smaller 195 local institutions that support it. The article challenges and operationalises the social construction of ‘local’ in local information by highlighting practices of social exclusion and resistance embedded within the design of the service. This case provides a vantage point from which to examine how relevant social groups interpret and engage with technological devices and the implications of this for the communities the device is intended to serve.     

Product-Service Systems for servitization of the automotive industry: a literature review

Nowadays companies are facing several transformations of their activities, empowered and pulled by technological and social evolutions over the few past decades. As competitiveness is a leitmotiv in the market economy paradigm, it is necessary to improve activities through excellence and new offers. In a focus on the consumers’ needs, the limits between tangible and intangible offer are challenged through new kind of offers merging products and service under one common offer. Manufacturing companies, and more precisely the automotive industry, endeavour to integrate new constraints of sustainability, economic globalisation and new ways of consumption made possible with this new kind of offerings. This supports the opportunity to change consumption offers, historically driven by production and consumption of tangible assets. The paper explores a key concept to operate this shift towards a new type of offer gathering products and service into an integrated bundle entitled product-service system (PSS). This paper proposes a review of PSS definitions, methodologies and its applications to clarify the contribution of the literature in enabling its adoption. Requirements to adopt PSS are extracted from case studies and methodologies for servitization are evaluated as means to overcome barriers of PSS adoption. A specific focus is given on the automotive industry.     

Assessing the readiness of municipalities for digital process innovation

Pre-adoption phases of innovation are understudied in the innovation literature. This article addresses pre-adoption phases of innovation by running a prospective analysis. We assess the readiness of municipalities for the adoption of a digital tool that brings about process innovation concerning stakeholder management. Through an online survey, we elicit the public managers’ attitudes and their adoption expectation towards the tool. By drawing on insights from Diffusion of Innovation Theory and Theory of Planned Behaviour, we investigate which attributes of innovation along with managerial, organisational and environmental factors, contribute to a favourable attitude and an increased likelihood of innovation adoption. Our analysis reveals that while the perceived attributes of innovation such as its relative advantage and compatibility are major determinants of attitude formation and adoption expectation, pro-digitalisation beliefs, innovation-oriented organisational culture and environmental context factors such as high population and rates of new residential growth are critical in translation of positive attitudes to increased likelihood of adoption. Hence, in addition to perceived attributes of innovation and managerial characteristics, our findings also highlight the importance of organisational and environmental factors to the adoption expectation, and thus provide a more nuanced understanding of pre-adoption phases of innovation.     

Personal experiences of digital public services access and use: Older migrants’ digital choices

This paper presents a study of the personal experiences of older migrants as they use digital technologies and electronic services. Focusing primarily on digital health and social services, the aim of this research is to gain a better understanding of the digital divide at a micro-level. The concept of digital choice is used to analyse the personal decisions that lead to an engagement with digital technologies and internet services or a disengagement from online tools. A qualitative case study of Russian-speaking migrants in Finland utilised participant observation, interviews, and diaries to gain insights into the adoption of digital public services from the user perspective. This paper contributes to the view of digital engagement as a complex and multifaceted process that involves socio-demographic determinants, as well as individual agency and social context. The key findings of this study show that individual efforts and personal attributes, such as habits, sense of trust, and fears, play critical roles in shaping digital engagement. The context of ongoing digitalisation in the public sphere is discussed as an important push factor influencing the research participants’ adoption and use of digital services.     

How to motivate vendor’s RFID adoption beyond mandate? A retailer’s perspective

Wal-Mart’s mandate of vendors’ RFID adoption has speeded the implementation of RFID, creating an innovative way of managing products and ushering in a new era of supply chain efficiencies. However, Wal-Mart’s action is widely controversial and hits troubles due to vendors’ protests. This research analyses how a retailer firm can stimulate its vendor to adopt this emerging innovation of supply chain management by using an incentive contract rather than a mandate. Such a contract should motivate the vendor to make costly efforts to adopt RFID, truthfully report the information of adoption cost, and execute RFID’s adoption at the retailer’s preferred timing. Established on the framework of the principal–agent theory (In economics, the principal–agent problem refers to the dilemma of how one party (the ‘principal’) could motivate the other party (the ‘agent’) to act in the best interests of one party (the ‘principal’) when both parties have different interests and information) and the real options theory (A real option theory investigates how valuable the flexibility (the ‘real options’) such as to the timing of the contract is when there is uncertainty in the contract), this paper derives such an incentive contract, discusses the effects of agency concerns and sheds substantive light on RFID’s adoption in a retailer–vendor dyad.     

Symposium: Italian Industrial Districts In The I99Os

This paper reviews the scholarship concerning the rise to economic prominence of the Italian industrial districts, and the causes of some of the difficulties in which some districts have found themselves since the mid-1980s. The paper develops the main lines of the economic advantages that districts enjoyed during a period of rapid growth, resulting from the operation of a market in common which blends competition and cooperation. The effects of globalisation are changing this somewhat ‘idyllic’ picture, as the structure of linkages between firms comes under pressure. Prospects for the Italian districts in these new circumstances are discussed.     

Does online technology provide sustainable HE or aggravate diploma disease? Evidence from Bangladesh—a comparison of conditions before and during COVID-19

Higher education (HE) serves to produce well trained and job-ready graduates. Despite this belief, whether HE produces certificates/qualifications or job-ready graduates—this debate remains unsettled. To date, the current COVID-19 pandemic which erupted in late 2019 continues to create much economic, social and political dislocation throughout the world. Consequently, one outcome for HE during this crisis is the much greater dependence on online/digital technology to deliver courses and programs. Although it is not considered to be a complete substitute, critics argue that education delivered through online technology has expended the ‘diploma disease’ crisis and subsequently may pose a threat to the viability of producing HE graduates. It has been suggested that this can result in significant long-term problems that may be impossible to recover from. This study was based on a ‘empirical survey’ where the sample incorporated 240 people in two groups (before and during COVID-19, for a total of 120 in each), and the objective was to examine academic and job-readiness of graduates in greater depth. Findings demonstrate that pre-pandemic students scored poorly academically compared to their post-pandemic classmates. Pre-pandemic graduates, on the other hand, had higher work readiness scores in terms of both aptitude and practical aspects. Furthermore, both groups outperformed their job-readiness scores in terms of learning performance. This raises the question: is it the job of higher education to promote sustainable production of graduates or deliver certificates and degrees? COVID-19 appears to have been utilised by the HE system as an excuse to exacerbate the “diploma disease crisis,” a scenario that must be resolved by developing a proper policy framework that allows HE to play the necessary role in an emergency. Meaningful measures should be taken so that online technology is employed properly in this situation.     

Research on the use of digital finance and the adoption of green control techniques by family farms in China

Green control techniques are conducive to ensuring the quality and safety of agricultural products, the ecological environment and agricultural production in China, while the credit constraints of traditional financial services make it difficult for them to be successfully promoted. However, the differences between digital financial services and traditional financial services have not been considered in the existing research, and the impact of digital financial use on farmers ‘adoption of green control techniques is rarely discussed from a micro perspective. Taking 441 family farms in Shandong and Henna provinces as an example, this paper adopts the mediating effect model to investigate the influence and mechanism of digital finance on the adoption of green control techniques in family farms and addresses possible endogeneity problems with the help of the instrumental variable method. It is found that the use of digital finance has a positive impact not only on the adoption of green control techniques in family farms but also on the adoption of green control techniques in family farms through three transmission mechanisms: improving credit availability, promoting information acquisition and enhancing social trust. This approach not only helps enrich the research on digital finance and clarify the differences between digital financial services and traditional financial services but also provides theoretical support for making full use of the development opportunity of digital finance to promote farmers to adopt green control techniques and ultimately achieve sustainable agricultural development.     

Developing International Business Relationships in a Russian Context

The collapse of the former Soviet Union has opened up a wealth of business opportunities for companies seeking new markets in the Russian Federation. Despite this, firms intending to do business in Russia have found themselves hampered by cultural differences in business practices and expectations. As Russia integrates into the global economy, understanding such practices and the managerial mindset of business people is crucial for managers who hope to navigate Russia’s complex markets. This study draws on the trust literature and adopts quantitative tools to deconstruct the Russian ‘Sviazi’ system of social capital business networking. We develop a model isolating three dimensions of Sviazi: one an affective or emotional component; the second, a conative component; and the third, a cognitive component. The model provides a useful guide for helping foreign firms to succeed in Russia, while also serving as a basis for further research in the field.     

Social sustainable supplier evaluation and selection: a group decision-support approach

Organisational and managerial decisions are influenced by corporate sustainability pressures. Organisations need to consider economic, environmental and social sustainability dimensions in their decisions to become sustainable. Supply chain decisions play a distinct and critical role in organisational good and service outputs sustainability. Sustainable supplier selection influences the supply chain sustainability allowing many organisations to build competitive advantage. Within this context, the social sustainability dimension has received relatively minor investigation; with emphasis typically on economic and environmental sustainability. Neglecting social sustainability can have serious repercussions for organisational supply chains. This study proposes a social sustainability attribute decision framework to evaluate and select socially sustainable suppliers. A grey-based multi-criteria decision-support tool composed of the ‘best-worst method’ (BWM) and TODIM (TOmada de Decisão Interativa e Multicritério – in Portuguese ‘Interactive and Multicriteria Decision Making’) is introduced. A grey-BWM approach is used to determine social sustainability attribute weights, and a grey-TODIM method is utilised to rank suppliers. This process is completed in a group decision setting. A case study of an Iranian manufacturing company is used to exemplify the applicability and suitability of the proposed social sustainability decision framework. Managerial implications, limitations, and future research directions are introduced after the application of the model.     

Analysis of digital technologies as antecedent to care service transparency and orchestration

Digital technologies adoption includes the Internet of Things, Artificial Intelligence, has become a topic of utmost interest over the last decade. Healthcare sectors across the developed countries have already started adopting digital technologies in their service delivery scapes. However, in developing countries like India, the healthcare service sector has yet to take full advantage of such digital technology-enabled platforms to transform itself while catering to patients, managers, physicians, and healthcare practitioners. Thus, there is a need for a conceptual understanding with an overarching goal of clarifying the outcomes of digital technologies adoption on healthcare services and its orchestration. This paper analyses the impact of digitized healthcare technology adoption on the transparency and orchestration aspect of care services empirically. The theoretical relationships between digital technologies adaptation with care service transparency and orchestration have been validated here and also analyze path linkages through Structural Equation Modelling (SEM). The results of SEM highlight the fact that the adoption of digitized technology platforms can achieve care service-orchestration. This study results, supporting the hypotheses for achieving care service orchestration, might pave the way and motivate potential sets of hospitals, characterized by decision dilemma, waiting at the verge of digital technology adoption in the healthcare context, especially in the Indian subcontinental context.     

Mind the gap: The AURORAL ecosystem for the digital transformation of smart communities and rural areas

Rural areas play a crucial role in addressing challenges related to climate change, food provision, biomass, and energy. At the same time, digital solutions have proven essential in improving safety, quality of life, and resilience in daily life. However, the lower population density and the lack of digital infrastructure in such rural areas make it difficult to develop technology-driven private businesses and public services. This can negatively impact socio-economic indicators and hinder the development of new services to cover peoples’ needs. For this reason, in this document, we seek to provide a stronger focus on rural regions in digitalization efforts and create new opportunities for rural communities. For that, we analyze the barriers and needs of the rural environment and present AURORAL, a digital service platform designed to meet the needs and contexts of rural areas. This ecosystem, comprising sustainable and multi-interoperable apps and services, can help communities succeed in innovation and smart transformation, providing the necessary infrastructure to facilitate long-lasting social, environmental, and economic benefits by prioritizing openness, interoperability, and decentralization. On the principle that the full potential of these technologies can only be realized when they are integrated into societal and economic activity and organization, AURORAL aims to promote economic growth and digitalization in the rural domain and contribute to bridging the digital divide between rural and urban areas.     

Robot adoption and labor demand: A new interpretation from external competition

Recent research has shown that robotics has increased economic efficiency in several areas. However, there is no consensus on whether the robot adoption in production should be encouraged, as there is widespread concern about unemployment and its consequences. This study compares the labor demands of robot adopters and non-adopters using a matching method. The results show that robotics increases rather than replace human labor, particularly providing the possibility of active hiring for female employees. However, while robots are installed in firms that implement robotics strategies, workers in non-adopting firms appear to be more vulnerable to the threat. Since robotics will widen the productivity gap between adopters and non-adopters while improving firm productivity, thereby increasing the risk of market exit for non-adopters and posing threats to their workforces. In other words, attempts to limit robot adoption to protect employment may be self-defeating due to external competition. Our findings provide a new explanatory framework for employment changes caused by robotics and offer new insights into whether firms should adopt robots in production.     

The innovation and performance effects of well-designed environmental regulation: evidence from Sweden

This paper provides novel empirical insights into the Porter hypothesis (PH) and its dynamic nature. The PH posits that well-designed environmental regulations induce eco-innovations at polluting firms that improve both their environmental and business performance via ‘innovation offsets.’ We conduct an econometric test of this proposition, using Swedish pulp and paper plants as empirical application. Swedish environmental regulation of polluting industries provides an interesting case because it has been praised, due to containing elements of ‘well-designed’ regulations, for being conducive to accomplishing the ‘win-win’ situation of mutual environmental and economic benefits. The empirical results indicate that flexible and dynamic command-and-control regulation and economic incentive instruments have induced innovation offsets through improved energy efficiency. Our study bears important implications: empirical tests of the PH that do not account for its dynamic nature, and that do not measure ‘well-designed’ regulations, might provide misleading conclusions as to its validity.     

Characterising product-service systems in the healthcare industry

Since the 1970s, marketing and innovation management communities have been investigating how to incorporate customer-desired functions into new product and service designs. These wide-ranging enquiries have shed light on the impact of lead-user engagement in new product development, demonstrated ways to examine service production and delivery, such as the use of ‘line of visibility’ in service blueprints and the modelling of ‘service encounters’, and have created new terms such as ‘value co-creation’. Despite these efforts, recent reviews have identified the lack of an holistic approach to new product-service system (PSS) development. This deficiency needs to be rectified, especially for complex PSS developments in regulated industries such as healthcare, as often there are multiple stakeholders posing conflicting priorities to the development team.This paper describes a novel PSS characterisation approach that supports the early-stage new PSS development process. The approach is originated from eleven healthcare case studies, involving twenty-five new products, services and PSSs. Following the methodology of action research, further cases are selected for the application of the approach to a new product, service or PSS concept in facilitated workshops. Initial implications of employing this approach in three cases are discussed in this paper.