A Historical Overview of Internet Reference Services for Distance Learners

SUMMARY

The advent of library services and collections on the Internet revolutionized reference services to students enrolled in distance learning programs. Prior to the Internet, reference librarians who supported distance learning programs had few methods, and many of them costly, to provide the equivalent library services advocated by the ACRL Guidelines. Through the Internet, these librarians were able to approximate the services and resources that had always been available to students who came into the library. This article describes the development of reference services on the Internet in a variety of libraries that support distance learners.     

In Front of Your Nose

SUMMARY

Establishing meaningful connections to faculty is a continuing challenge for academic librarians. One library's efforts at faculty outreach received unexpected assistance from the Internet, when faculty and student curiosity about this resource created opportunities for new library staff to build connections to faculty and establish their credibility on campus. In the process, the library made progress towards meeting another challenge: determining the role of the Internet in the library. Internet instruction is now integrated with library instruction and is available to faculty and students in a variety of formats.     

Distance Library Services for Doctor of Pharmacy Students

SUMMARY

Doctor of Pharmacy students at the University of Wisconsin-Madison spend their final year of study working side-by-side with pharmacists throughout Wisconsin. Clerkship rotations often take place outside of Madison, away from familiar and dependable library resources and services. To make the transition from campus to community as smooth as possible, librarians have developed a focused orientation and a detailed field guide to provide students with the tools for a productive and successful year working and studying at a distance.

This article will outline the library's orientation program, describe the elements included in the distance services field guide, and highlight the pre- and post-clerkship assessment tools to be used in measuring satisfaction with the program in the future.     

HawkHelp

SUMMARY

This article describes the factors that influenced the design of a chat reference service that meets the needs of distance learners as well as traditional students. Emphasis is placed in the importance of collaborative projects, evaluation of software, and planning the organizational structure. An innovative “peer and tier” staffing initiative may extend hours and free reference librarians to concentrate on research and in-depth questions. Finally, a planning effort by information services may lead to a one-stop shopping service that will include student services that often are problematic for the distant learner (counseling, enrollment, financial aid, etc.).     

A Review of “What They Don’t Teach You in Library School”

SUMMARY

Distance learning students may not think of the “campus” library as the first place to fulfill their information needs and may not even be aware of the services available to them. One way to reach these students is to adopt and adapt marketing techniques from the business world. This article examines the findings of a survey conducted at Emporia State University concerning the awareness of distance learning services. It will also examine marketing techniques and illustrate how they can be applied to increase awareness of reference support services for distance learners.     

Librarian Participation in the Online Classroom

SUMMARY

As distance education courses increasingly move to the online environment, librarians are discovering new challenges and opportunities for reaching distant students. Collaboration with faculty is essential in reaching students who may never enter the library building. One such method of collaboration is librarian participation in online courses through “lurking” in Blackboard and Desire2Learn classrooms and monitoring discussion threads devoted to library research. Advantages such as improved access to students, course content, and assessment data are discussed, as are disadvantages, such as time commitment, varying expectations, and privacy issues. Considerations for librarians interested in “lurking” are outlined.     

Internet Reference Services for Distance Education

SUMMARY

Published guidelines for distance learning library services provide a framework for distance education librarians to use in planning services for off-campus students. Other literature in the arena of distance education librarianship provides concrete examples of how reference services have been offered in real settings. This paper attempts to synthesize these two types of literature in order to offer models of reference service for distance learners.     

User Expectations in the Time of Google: Usability Testing of Federated Searching

SUMMARY

As libraries expand their services into the world of federated searching, librarians need to work with users to discover what their expectations are and how the library can customize the software to meet users' expectations. This article describes the user testing performed at Texas A&M University during 2005 as the libraries implemented a new federated search service called Search Now (ExLibris' MetaLib). Over fifty volunteers–including undergraduates, graduate students, faculty, and library faculty and staff–helped to test the new system and offered suggestions for improvements. Problems were noted and, where possible, modifications were made to improve results. These modifications were then tested again. Major issues noted during the usability testing included: user expectations of search performance; information included in and the layout of the search results; availability of advanced search options; and lack of ability to limit by format, scholarly nature of journal, date and full-text availability. Suggestions for further development are also presented.     

Keep IT Simple

SUMMARY

Distance education students are often goal-oriented and task-driven. They do not appreciate roadblocks that prevent them from gaining access to the information or services they need to complete their course objectives. However, Web-based reference support sites are sometimes more frustrating than helpful. This article discusses some of the difficulties of accessing reference services faced by distance education students and examines ways in which librarians should “keep IT simple” when designing the tools and methods to access reference support.     

Embedding Library Reference Services in Online Courses

SUMMARY

The University of Wyoming has a long tradition of providing library services to distance education students. As technology changed and enhanced the delivery mode of distance education courses, the library altered the ways in which it offered services to distance learners. The institution was an early adopter of Web courses, so offering library support in this new environment was a natural expansion of our services. This expansion supports the goals of the ACRL Guidelines for Distance Learning Library Services and the goals of the University. This article will describe the integration of library reference services into online courses.     

Librarian Perspectives on Teaching Metasearch and Federated Search Technologies

ABSTRACT

This article explores three assessment projects: two focused on librarians' reactions to metasearch technologies from a reference and information literacy perspective, and one user survey that attempts to capture student experiences, understanding, and satisfaction with metasearching at California State University Northridge. Exploring both librarian and user reactions to metasearch and federated search interface technologies in academic libraries, the authors review what the literature reveals about these technologies and their impact on information literacy initiatives. Emphasis focuses on how federated searching technologies affect librarians, students, the marketing of existing library and electronic databases, and information literacy instructional programming. doi:10.1300/J136v12n03_02     

The Walden University Library

SUMMARY

Although it is a unit of the Indiana University-Bloomington Libraries, the Walden University Library serves only Walden students and faculty. It is a true virtual library, one that has no print collection but only online databases. Because it is located far from Walden students, faculty, staff, and administration, library personnel put forth great efforts to overcome the negative effects of distance. This article will describe how the library fits into the IUB and Walden institutional structures, and how its librarians and staff proactively connect with the people they serve as Walden experiences fast-moving growth and change.     

Providing Reference in a Joint-Use Library

SUMMARY

As a one of a kind joint-use facility between a private university and a county government, the Alvin Sherman Library, Research, and Information Technology Center at Nova Southeastern University (NSU) provides reference services to both NSU students on and off campus and public users. Reference librarians have had to adjust to the variety of users and demands for new services and at the same time find new and creative methods of offering, promoting, and providing instruction about their services to public users as well as NSU's local and distance students. Tracking statistics can assist in identifying user needs.     

Usability Testing and Instruction Librarians

ABSTRACT

This study examines how librarians are experiencing usability testing and how their observations are influencing library instruction. A survey of instruction librarians illustrates how usability testing and library instruction are connected. Survey results prove that instruction librarians are involved in usability testing. Furthermore, their participation in usability studies has led instruction librarians to alter their instructional methods. An overwhelming majority changed one or more instructional tools as a result of usability testing, and many reported creating new instructional resources. The authors add their own insights as both instruction librarians and participants in usability testing.     

Does Anyone Need Help Out There?

SUMMARY

In order to provide online help for distance students, as well as the increasing number of on-campus students who regularly access library resources, a team of librarians from the Marshall University Libraries created an online library assistance site (HELP). This site brings together traditional print handouts, FAQs, online subject guides, course-specific guides, learning modules, and instructional videos in one central location where users can get assistance with library-related questions at their point of need. This article discusses the rationale for developing the site, the process of creating it and incorporating user input, ongoing content development, the impact upon the Libraries' Web site, and future development plans.     

Trying it on for Size

ABSTRACT

Most colleges are continuing to see growth in their online education programs. Academic libraries are attempting to strike a balance between traditional library offerings and new online resources and services. Determining how to allocate funds is complicated by the fact that many students in online classes today live near enough campus to come to the library. Should libraries at institutions where most online students live near campus devote scarce resources to providing services such as online reference? One community college library is attempting to answer that question by testing online reference with Elluminate vClass in a limited way.     

About the Web

ABSTRACT

This article reviews selected magazines and journals of interest to academic librarians that include information about the Web. Reviewed titles include library science titles, general educational titles, and popular titles found on newsstands. The titles reviewed are aimed towards two groups of librarians: those most involved with developing content (such as reference librarians and bibliographers), and those involved with Web design, development, and policy issues.     

The Internet Movie Database

ABSTRACT

Reference services are increasingly dependent on information available through well organized and reliable Web sites. Questions submitted by library users of all ages are often incomplete, making it difficult for the librarian to easily, quickly, and completely answer the question. The Internet Movie Database (IMDb) is an established Web site that allows easy access to material relating to movies, television series, actors, and actresses with a minimal amount of information from the searcher. This article explores the Internet resource of the Internet Movie Database and its potential benefits for librarians.     

A Review of “Hiring,Training, and Supervising Library Shelvers”

Abstract

The emergence of the Internet has dramatically changed information access capabilities through computers. Tools and resources available on the Internet affect library services in various ways. Many health science librarians are using Internet resources to meet the information needs of health care providers and themselves. This study examines different applications of the Internet components in medical library settings with a special emphasis on reference services. It also discusses the role of the Internet in fulfilling National Network of Libraries of Medicine's (NN/LM) objectives and analyzes the merit and demerits of using the Internet as a reference tool in health sciences libraries.     

Using Qualitative Data to Identify Student Learning Barriers and Alleviate Instructor Burnout in an Online Information Literacy Course

For-credit, online information literacy instruction is gaining momentum in academic libraries. It provides library outreach to a broader spectrum of students, and reinforces information literacy skills and concepts more than once. In this article, librarians from a small, private, rural, four-year university will provide an overview of their library's for-credit online research skills course for nontraditional students in the university's degree completion program. The article will identify student learning barriers, share factors that contribute to and prevent instructor burnout, and describe how data-informed decision making is used to make improvements to the curricular and course design.