Effect of personal factors to use ICTs on e-learning adoption: comparison between learner and instructor in developing countries

This research investigated some key factors influencing an individual’s behavior to use e-learning in developing countries through social cognitive theory for examining the adoption of e-learning by instructors and learners, who are the key e-learning users. This paper focused on the personal capacity of Information and Communications Technologies and also investigated the mediating effects of computer self-efficacy (CSE) and performance expectation on intention to use e-learning. The results indicate that performance expectation and CSE were crucial factors influencing behavior intention to use e-learning systems for both instructors and learners. This study also found that computer experience and personal innovativeness in the domain of information technology were prominent factors for instructors. In addition, some differences and similarities were identified in the results for instructors and learners. This study used structure equation model, partial least squares, for data analysis, and data were collected from universities in Indonesia.     

An empirical test of three mediation models for the relationship between personal innovativeness and user acceptance of technology

Understanding the drivers of technology adoption remains an important organizational problem. Our research focused on a personality trait that is relevant to the adoption of technological innovation: personal innovativeness in IT (PIIT). We examined the causal pathways by which this trait affects behavioral intention by testing three alternative models based on innovation diffusion theory, the theory of planned behavior, and an integrative perspective that combines them. Data were collected from 196 hospital administrators in South Korea. The target innovation was an e-commerce purchasing system. Testing across all three models resulted in complete mediation, indicating that PIIT is a strong predictor of intended use of IT but it exerts its influence by altering the mediators. Our integrative perspective provides a more complete account of the causal mechanisms underlying the relationships as well as unique insights that cannot be obtained with a single theory driven model.     

The impact of personal innovativeness on product aesthetics and self-connection with brand: a case study of mobile phone users

The concept of personal innovativeness in information technology (PIIT) is often used in an IS context to understand the adoption of IT products and services. However, to the best of our knowledge, few studies have investigated the influence of PIIT on visual product aesthetics (AES) and the consumer's self-connection with brand. By comparing smartphone and functional phone users, this study revealed that PIIT is a significant predictor in explaining centrality of visual product aesthetics (CVPA) and self-brand connection (SBC). PIIT also acts as a predictor of AES and moderates the relationship between satisfaction (SAT) and SBC for smartphone users but not for functional phone users. For both user groups, CVPA predicts AES, and AES contributes to SAT and SBC. The academic and managerial implications of these results were discussed.     

The Effect of IT Governance Maturity on IT Governance Performance

There are several best practice based frameworks that detail effective arrangements for the internal structure of an IT organization. Although it is reasonable that there is a correlation between the quality of the internal structure of an IT organization – labeled IT governance maturity, and the external impact of the same IT organization on the business – labeled IT governance performance, this has not been validated. The results, based on 35 case studies, confirm the hypotheses of a positive correlation between IT governance maturity and IT governance performance. Among IT processes described in 34 references, the internal structure of the IT organization, clearly defined organizational structures and relationships, mature quality management, and cost allocation show the strongest positive correlation to IT governance performance. The maturity of project management and service level management, as well as performance and capacity management, show almost no correlation to IT governance performance. The findings can be used to improve current frameworks for IT governance.     

User experience and personal innovativeness: An empirical study on the Enterprise Resource Planning systems

Although user experience and personal innovativeness are two important factors in new technology adoption, there has been no prior study to test these factors with the Enterprise Resource Planning (ERP) adoption. This paper investigates moderating roles of user experience on the relationship between the personal innovativeness and the ERP adoption motivations. This issue is important because if the user has more experience with the systems then the power of influence of personal innovativeness on ERP adoption motivation would be different. Thus, this paper tests these important insights of ERP systems adoption with the two different field samples with high (more than three years) and low (less than three years) user experience, based on the innovation diffusion theory, self determination theory, and different types of motivations such as intrinsic and extrinsic motivations. The findings, based on the PLS analysis of the model using 107 ERP end users, show that there are clear moderating effects of user experience—such as impacts of personal innovativeness on ERP systems adoption motivations are higher in case of low user experience samples, as expected. Academic and practical implications are discussed in the paper based on these empirical findings.     

How and why trust matters in post-adoptive usage: The mediating roles of internal and external self-efficacy

Since the underutilization of technology often prevents organizations from reaping expected benefits from IT investments, an increasing body of literature studies how to elicit value-added, post-adoptive IT use behaviors. Such behaviors include extended and innovative feature use, both of which are exploratory in nature and can lead to improved work performance. Since these exploratory behaviors can be risky, research has directed attention to trust in technology as an antecedent to post-adoptive IT use. In parallel, research has examined how computer self-efficacy relates to post-adoptive IT use. While such research has found that both trust and efficacy can lead to value-added IT use and that they might do so interdependently, scant research has examined the interplay between these antecedents to post-adoptive IT use. Drawing on the Model of Proactive Work Behavior with a focus on its predictions about trust and efficacy, we develop a research model that integrates trust in technology and computer self-efficacy in the post-adoption context. Our model suggests that the two concepts are interdependent such that trust-related impacts on post-adoptive use behaviors unfold via computer-related self-efficacy beliefs. Contemporary tests of mediation on data from more than 350 respondents provided support for our model. Hence, our findings begin to open the black box by which trust-related impacts on post-adoptive behaviors unfold, revealing computer self-efficacy as an important mediating factor. In doing so, this study furthers understanding of how, and why, trust matters in post-adoptive usage, enabling strategic change management by elucidating the “fit” between technological characteristics and post-adoptive usage.     

The Impact of Communication between CEOs and CIOs on their Shared Views of the Current and Future Role of IT

This research compares the views of CEOs and CIOs in the same organizations about the relative richness of four communications media (face-to-face, e-mail, business memo, telephone), and the current and future roles of IT in their organizations. Overall, CEOs are found to be more optimistic about the expected impacts of future IT projects. Organizations in which there was greater shared vision about the future role of IT also reported more frequent CEO/CIO communications utilizing communications channels perceived to be richer: face-to-face and e-mail.     

Understanding the successful adoption and use of IS/IT in SMEs: an explanation from Portuguese manufacturing industries

Abstract. The objectives of the research were to identify factors enabling or inhibiting the adoption and use of information systems and technology (IS/IT) in Portuguese manufacturing small and medium‐sized enterprises (SMEs) and understand how these factors interrelate in determining relative success in the adoption and use of IS/IT. This research elicited factors from previous quantitative and qualitative research, which had been shown to influence IS/IT adoption in SMEs in other contexts. A strategic change framework was used to structure the factors and ensure that comprehensive evidence about their nature and effects could be obtained in the empirical research. Further factors were identified by initial fieldwork, before carrying out 12 in‐depth case studies, across a range of situations – different industries, different levels of adoption and a range of degrees of success in IS/IT use. The pattern that emerged from the analysis of the data shows that certain factor combinations and relationships appear to determine the relative degrees of IS/IT success across the firms. This pattern can also be explained by interpreting the roles and relationships of the key actors involved in the process of IS/IT adoption and use. Top management perspectives and attitudes towards IS/IT adoption and use play an important role in the development of internal IS/IT competencies and provide an important contribution to the development of a context that enables IS/IT success.     

Research on the acceptance of collaborative robots for the industry 5.0 era -- The mediating effect of perceived competence and the moderating effect of robot use self-efficacy

Collaborative robots (Cobots), an important component of the Industry 5.0 era, have been rapidly entering a variety of industrial application scenarios. However, employees working with them are reluctant to accept cobots into the workplace. Therefore, the traditional technology acceptance model (TAM) is unsuitable for research on the acceptance of cobots with artificial intelligence and the human-robot interaction process. In addition, anthropomorphism cannot explain the lower employee acceptance with the increase of cobots anthropomorphic from the mechanistic level. Therefore, based on the human-robot interaction phenomenon in the emerging industrial field, combined with the Uncanny Valley effect and intergroup threat theory, 300 subjects were invited to conduct an empirical study using experimental vignette methodology (EVM). The findings are as follows: 1) Perceived competence plays a mediating role in the relationship between cobots anthropomorphic and acceptance of cobots; 2) Perceived competence and perceived threat serially mediates the relationship between cobots anthropomorphic and acceptance of cobots; 3) The cobot use self-efficacy plays a moderating role in the relationship between perceived competence and perceived threat. The research results provide a mechanistic explanation for alleviating the low acceptance of cobots, give measures and methods to improve acceptance of cobots and provide solutions for the promotion and application of cobots in the industrial field.     

The effects of generational differences on use continuance of Twitter: an investigation of digital natives and digital immigrants

This study links generational literature and information systems (IS) research by investigating the effect of generational differences on the usage of Twitter. Using theories of technology acceptance and IS continuance, we propose a research model to explore whether digital natives (DN) and digital immigrants (DI) perceive technology differently, and whether any such differences affect Twitter use-continuance behaviour. Structural equation modelling analysis of survey data from 385 users reveals that DN and DI perceive Twitter differently, providing partial support for the propositions of the model. The findings emphasise the role of generation in explaining users' continuance behaviour, with DN experiencing more social pressure to use Twitter, and finding it easier to use – but less useful – than do DI. This study has important implications for research in that it contributes to the debate on generational differences and to the IS continuance literature.     

Isolated versus integrated case studies: A comparison in the context of teaching complex and domain-specific IT applications

Previous research on IT fluency in connection with non-IT majors points at the increasing need for more “realistic” courses teaching the use of complex and domain-specific IT applications. That research also suggests certain desirable course design characteristics, of which one of the most important is the close integration of realistic case study-based material into one single course (as opposed to the less costly alternative of inserting single case study-based material into other courses). This paper describes a study in which the use of case study-based learning modules in an integrated way (i.e., as part of one main course) is compared against the use of those modules in isolation (i.e., inserted into other courses). The modules have been designed to teach complex and domain-specific IT applications in three main domains – anthropology, sociology, and chemistry. The study, which involved 76 undergraduate students, suggests that the integration of modules into one single course, when compared with the option of using the modules in isolation, significantly increased the level of perceptions of IT’s potential for solving complex problems, perceived learning about specialized IT applications, and perceived learning about IT issues in general. The key conclusion of the study is that integration may be a desirable option regardless of the potential extra costs involved.     

Exploring the effects of direct experience on IT use: An organizational field study

Empirical studies have investigated the effect of attitude and behavior on IT acceptance in organizations but yielded ambiguous results. Possibly they have not effectively accounted for the moderating effects of experience gained through direct interaction with the target technology. We examined the moderating effect of the length of direct experience on IT acceptance relationships and constructs. Using multi-group invariance analysis, we demonstrated that relationships between key IT acceptance constructs differed, depending on the user's experience. The incorporation of direct experience can lead to convergent results and contribute to further understanding of the process. We discuss some implications from the knowledge that IT use is a dynamic process and suggest that IT management must account for direct experience in their decision making.     

Ethical behavior issues in software use: An analysis of public and private sectors

Ethical issues related to information systems are important to the information technology (IT) professionals. These issues are also significant for organizations and societies. Although considerable literature on IT and related ethical issues exists, a review of this literature has found little empirical research on ethical practices within the government and private sector organizations. Therefore, the objective of this paper is to draw inferences regarding such practices currently in these sectors. The research results indicate a significant correlation between the code of ethics and the attitude of professionals towards the unethical use of software in government and private sector organizations. These also indicate significant differences in government and private sectors.     

The role of goal awareness and information technology self-efficacy on job satisfaction of healthcare system users

This paper investigates the influence of goal awareness and IT self-efficacy on job satisfaction based on the motivation sequence model, goal-setting theory, and social cognitive theory. Using a large-scale field survey of healthcare enterprise resource planning (ERP) system users (n?=?352), this study investigates these relationships and provides important insight to healthcare ERP system researchers and managers. Both goal awareness and IT self-efficacy influence positive job satisfaction of healthcare ERP system users, as expected. Furthermore, the influence of goal awareness is stronger when the role of ERP systems is highly perceived for decision-making of the job. There was no interaction effect between goal awareness and IT self-efficacy in the post hoc analysis. The model is significantly supported by the empirical test with the large number of field data from healthcare ERP system users in the healthcare company. Practical and academic implications are discussed in the paper.     

Information technology (IT) in Saudi Arabia: Culture and the acceptance and use of IT

The unified theory of acceptance and use of technology (UTAUT), a model of the user acceptance of IT, synthesizes elements from several prevailing user acceptance models. It has been credited with explaining a larger proportion of the variance of ‘intention to use’ and ‘usage behavior’ than do preceding models. However, it has not been validated in non-Western cultures. Using a survey sample collected from 722 knowledge workers using desktop computer applications on a voluntary basis in Saudi Arabia, we examined the relative power of a modified version of UTAUT in determining ‘intention to use’ and ‘usage behavior’. We found that the model explained 39.1% of intention to use variance, and 42.1% of usage variance. In addition, drawing on the theory of cultural dimensions, we hypothesized and tested the similarities and differences between the North American and Saudi validations of UTAUT in terms of cultural differences that affected the organizational acceptance of IT in the two societies.     

Customers’ perceptions and intention to adopt Internet banking: the moderation effect of computer self-efficacy

In the past, the conventional concentration of Internet banking (IB) research has been on technology development, but this is now shifting to user-focused research. It has been suggested that potential users of IB services in Malaysia may not adopt the system even if they are available, due to their perceptions of this application and their level of confidence in using it to solve their banking needs. This study therefore employs the extended technology acceptance model as the theoretical framework for assessing the influences of perceived usefulness, perceived ease of use, perceived reliability, and computer self-efficacy on IB adoption in Malaysia. This study scrutinizes the moderation effect of computer self-efficacy on perceptions–intention relationships. Based on data from a sample of 133 Internet-using bank customers collected through a field survey, it was found that perceived usefulness and perceived ease of use were strong determinants of behavioral intention to adopt IB, while perceived reliability has no direct relationship with intention. Computer self-efficacy significantly moderates the relationship of perceived usefulness and perceived ease of use with intention.     

Computer use and the gender gap: The issue of access, use, motivation, and performance

Since the beginning of computerization, it has been of interest whether there are differential effects on computer behavior, in particular in terms of computer access, computer use, and motivational variables, such as computer self-efficacy. The current research addresses the questions if the gender-related differences in this respect persist to the present day and if there is also a difference in actual performance characteristics. A sample of 48 university students (23 male) was administered a technology self-efficacy questionnaire, a survey on computer access, recorded a user diary, and turned in a computer task. Results show that the gender gap is closing as far as computer access and self-efficacy are concerned. Also, female and male students report comparable amounts of computer usage for their studies. User behavior appears to be gender-specific as males spend more time at the computer for personal purposes. There is also some evidence that male students outperform female students at a computer task (remastering of Power-Point slides). Conclusions for creating computer-based learning environments are discussed.     

The effect of e‐commerce on the integration of IT structure and brand architecture

Abstract. A company's information technology (IT) structure and its brand architecture are intended to minimize transaction costs both within the organization and between the organization and its customers. Business‐to‐Consumer (B2C) e‐commerce fundamentally alters the structure of those transaction costs relevant to the IT structure and the brand architecture. We conducted a survey among 102 chief information officers and chief marketing officers in 67 of the 100 most important B2C enterprises in Austria. The results show that companies typically implement a certain set of changes in the IT structure and the brand architecture if B2C e‐commerce is highly important to them and that these changes result in a stronger integration within and between the IT structure and the brand architecture. B2C e‐commerce projects thus require closely aligned conceptual, organizational and financial measures in both areas.     

ITIL中IT基础架构管理模型设计与实现

为保证企业IT基础架构的稳定可靠运行,结合ITIL理论中IT基础架构管理理念,设计了IT基础架构管理模型。在研究ITIL理论的基础上,为IT基础架构管理划分了三个层次,阐述层次划分的理由以及层次间的关系,最终形成完整的设计模型。在模型设计中,解释了传统的服务概念以及IT基础架构管理模型中使用到的服务的涵义,并且提出了在IT基础架构管理中包含的支撑和依赖关系模型。通过设计IT基础架构管理模型,可以有效的管理IT部门的基础设施,提高企业IT系统的稳定性。