The roles of intrinsic motivators and extrinsic motivators in promoting e-learning in the workplace: A case from South Korea

Acceptance of e-learning by employees is critical to the successful implementation of e-learning in the workplace. To explain why employees might accept the e-learning technology, motivational factors must be considered. Although the Unified Theory of Acceptance and Use of Technology (UTAUT) has identified many variables to understand employees’ motivation to use e-learning, current literature cannot conclude the roles of extrinsic and intrinsic motivators in the technology adoption process. Consequently, organizations often overestimate the effects of extrinsic motivators in promoting e-learning while ignoring employees’ intrinsic motivation. To examine the effect difference between the two motivational factors, this study surveyed 261 employees in a food service company in South Korea with the UTAUT instrument. Upon analyzing 226 valid cases with LISREL, the findings revealed that intrinsic motivators (effort expectancy, attitudes, and anxiety) affected employees’ intention to use e-learning in the workplace more strongly than did the extrinsic motivators (performance expectancy, social influence, and facilitating conditions). Furthermore, the effects of intrinsic motivators mediated the effect of extrinsic motivators. Implications of this study are important for both researchers and practitioners.     

Enhancing Employee Job satisfaction via E-learning: The Mediating Role of an Organizational Learning Culture

Although e-learning systems have been widely employed to develop employee learning at a workplace, discerning what influences the interaction between employee acceptance of an e-learning system within an organizational learning culture (OLC) and the resultant impact on job attitudes remains under-researched and requires further investigation. This study examined the relationship between employee perceptions of an e-learning system, the existing OLC, and job satisfaction. Structural equation modeling was applied to analyze data collected from 297 employees of a telecommunications company. The results suggest that employee acceptance of e-learning is a positive predictor of the OLC and employee job satisfaction. OLC mediates the relationship between the use and acceptance of e-learning by employees and their job satisfaction. Recommendations and implications are subsequently provided in terms of the future for human resource development researches and practices.     

Dialogue‐Based Evaluation as a Creative Climate Indicator: Evidence from the Pharmaceutical Industry

This paper examines how different forms of performance evaluation relate to aspects of the creative climate in a major pharmaceutical company. The study was based on a large employee‐attitude survey that was distributed to all company employees. The study analyses survey results from 5,333 employees at five R&D sites. The results indicate that management's evaluation of employees (either dialogue‐based or control‐based) relates to the type of motivation (intrinsic or extrinsic) that drives employees, to their style of thinking (value‐focused thinking) and on their attitudes to organizational creativity. The paper then discusses implications of these findings for HRM.     

Employee job attitudes and organizational characteristics as predictors of cyberloafing

Cyberloafing is the personal use of the Internet by employees while at work. The purpose of this study is to examine whether employee job attitudes, organizational characteristics, attitudes towards cyberloafing, and other non-Internet loafing behaviors serve as antecedents to cyberloafing behaviors. We hypothesize that the employee job attitudes of job involvement and intrinsic involvement are related to cyberloafing. In addition, we hypothesize that organizational characteristics including the perceived cyberloafing of one’s coworkers and managerial support for internet usage are related to cyberloafing. We also hypothesize that attitudes towards cyberloafing and the extent to which employees participate in non-Internet loafing behaviors (e.g., talking with coworkers, running personal errands) will both be related to cyberloafing. One hundred and forty-three working professional from a variety of industries were surveyed regarding their Internet usage at work. As hypothesized, the employee job attitudes of job involvement and intrinsic involvement were negatively related to cyberloafing. Also as predicted, the organizational characteristics of the perceived cyberloafing of one’s coworkers and managerial support for internet usage were positively related to cyberloafing. Finally, results showed that attitudes towards cyberloafing and participation in non-Internet loafing behaviors were positively related to cyberloafing. Implications for both organizations and employees are discussed.     

Why to gamify performance management? Consequences of user engagement in gamification

Gamification offers one of the most promising solutions for information technology (IT) managers to innovate performance management systems. Yet, evidence on its benefits is limited, and IT managers are left without a clear guidance on why to implement it. To solve the problem, this article shows the benefits of gamification for overall job performance and the intermediating mechanisms through which it exercises its advantageous effects. It is theorized that employees’ engagement in gamification favorably alters their cognitions, transferring their effect onto employee attitudes and behaviors in the workplace. First, user engagement in gamification alters cognitions about the performance management system, making employees perceive justice, which, in turn, affects their satisfaction with the performance system. Second, user engagement in gamification alters cognitions about the job, influencing the perceptions of job stressors that affect job satisfaction. Third, user engagement in gamification alters cognitions about the organization, making employees perceive organizational support, which translates into higher organizational commitment. The improved cognitions then transfer their beneficial effect onto overall job performance as justice is found to exercise a mediating effect. The findings from 268 employees in a human resource service organization support the hypotheses and provide concrete evidence for the benefits of gamification in performance management.     

An information security knowledge sharing model in organizations

Knowledge sharing plays an important role in the domain of information security, due to its positive effect on employees' information security awareness. It is acknowledged that security awareness is the most important factor that mitigates the risk of information security breaches in organizations. In this research, a model has been presented that shows how information security knowledge sharing (ISKS) forms and decreases the risk of information security incidents. The Motivation Theory and Theory of Planned Behavior besides Triandis model were applied as the theoretical backbone of the conceptual framework. The results of the data analysis showed that earning a reputation, and gaining promotion as an extrinsic motivation and curiosity satisfaction as an intrinsic motivation have positive effects on employees' attitude toward ISKS. However, self-worth satisfaction does not influence ISKS attitude. In addition, the findings revealed that attitude, perceived behavioral control, and subjective norms have positive effects on ISKS intention and ISKS intention affects ISKS behavior. The outcomes also showed that organizational support influences ISKS behavior more than trust. The results of this research should be of interest to academics and practitioners in the domain of information security.     

The impact of negative attitudes toward computers on employees' satisfaction and commitment within a small company

In order to examine the impact of negative attitudes toward computer usage, a survey was administered that measured attitudes toward computers, the level of job satisfaction in the work environment, and general attitudes toward the organization. Twenty-nine employees at a real estate office completed a 24-item survey during a regularly scheduled employee meeting. Attitudes toward computers were generally positive; however, about one third of the sample felt incompetent in their ability to use computers, and 21% said that they avoid using computers altogether. Results also indicated that feelings of frustration and confusion about the use of computers were associated with lower job satisfaction. While negative attitudes towards computers were related to one 's attitudes toward the job, these attitudes were unrelated to one's feeling toward the company. Thus, computerphobia may have a strong link to individual job satisfaction, with any consequence for overall attitudes toward the company operating through prolonged dissatisfaction with one's job.     

Employee dispositions to job and organization as antecedents and consequences of information systems use

Organizations implement information systems to improve employee productivity and engender favourable organizational outcomes. Although there is evidence of positive outcomes of system use, research has suggested that system use may lead to negative consequences for employees and organizations. There has been limited research that focuses on how employees' use of information systems in the workplace is associated with their positive and negative dispositions to job and organization. We develop and test a model that posits that dispositions to job (ie, job satisfaction, job security, job anxiety, and emotional exhaustion), and organization (ie, organizational commitment and organizational trust) will play a dual role of antecedents and consequences of system use. We conducted 2 longitudinal studies in the context of 2 different systems—a functional system and an enterprise system—and found support for our hypotheses (N = 257 and 181, respectively). We found that preimplementation job and organizational dispositions significantly predicted both lean and rich measures of system use. Further, we found that rich measures of system use (ie, cognitive absorption use and deep structure use) had differential impacts on postimplementation employee dispositions—functional system use had a positive impact and enterprise system use had a negative impact. Overall, our findings offer a comprehensive understanding of system use, and its antecedents and consequences for employees in organizations.     

Impact of using social network services on workplace ostracism,job satisfaction,and innovative behaviour

Research has found workplace ostracism to negatively impact workplace attitudes and behaviours such as job satisfaction, organisational citizenship behaviour, and job performance. However, research investigating beyond the direct effects of workplace ostracism and findings about boundary conditions for mitigating the negative effects of workplace ostracism are limited in organisational studies. In this regard, this study explored the mediating effects of job satisfaction on the relationship between workplace ostracism and innovative behaviour and the moderating effects of social networking services for work-related purposes for the relationship between workplace ostracism and job satisfaction. The two-wave study consisted of 237 full-time employees in large organisations in South Korea. The hierarchical regression analyses resulted in job satisfaction to mediate the relationship between workplace ostracism and innovative behaviour and social network service to significantly moderate the relationship between workplace ostracism and job satisfaction. Moreover, mediated moderation was found for the study model, which further suggests that using social network services for work-related purposes had indirect effects on innovative behaviour.     

How technostressors influence job and family satisfaction: Exploring the role of work–family conflict

Recent developments in information and communication technology have blurred the line between the workplace and the home. This can have a negative influence on employees' well-being and thus has gained increasing attention from academics and practitioners. In this study, we developed a research model based on the transactional perspective of stress and the challenge–hindrance stressor framework. We defined the two dimensions of work–family conflict as the perceptual stress resulting from a chronic challenge and hindrance technostressors, which ultimately affect employees' satisfaction in both the work and family domains. We tested our model using a three-wave time-lagged survey study with data collected from 268 employees. Challenge and hindrance technostressors had different effects on these two main forms of work–family conflict (time-based and strain-based) but further induced negative effects on both job and family satisfaction. Overall, we make both scientific and practical contributions to the fields of work-related technology use and work–family conflict.     

Mind your E-manners: Impact of cyber incivility on employees’ work attitude and behavior

We examined cyber incivility in the workplace of Singapore and also examined its impact on employee job satisfaction, organizational commitment, quit intention, and workplace deviance. Data were collected from 192 employees. Results of the survey showed that male supervisors engaged in active forms of cyber incivility while female supervisors engaged in passive cyber incivility. Regression analyses also showed that cyber incivility was negatively related to employees’ job satisfaction and organizational commitment. Employees who experienced cyber incivility were also more likely to quit their jobs or engaged in deviant behavior against their organization. Thus, cyber incivility has negative consequences on both individuals and organizations. Consequently, it is important that firms educate employees and have appropriate policies to discourage cyber incivility.     

From improper to acceptable: How perpetrators neutralize workplace bullying behaviors in the cyber world

Workplace cyberbullying is a growing phenomenon with important consequences ranging from employee mental strain and low job satisfaction to hostile organizational climates. In this paper, we examine how workplace cyberbullies justify their bullying behaviors and how cyber communication features influence workplace cyberbullying behaviors. Drawing from the neutralization theory and the social presence theory, we develop a research model that incorporates cyber communication features that explain how perpetrators legitimize their workplace cyberbullying acts. To empirically test our model, we collected 473 responses from employees across a variety of job positions, companies, and industries. Our results highlight three denial neutralization techniques used by perpetrators to justify their workplace cyberbullying behaviors and demonstrate the moderating effects of cyber communication features.     

Age and technology innovation in the workplace: Does work context matter?

Two workplace trends will become increasingly important in years to come: reliance on information technology (IT) and workforce aging. This study explores the influence of workplace context on employee reactions to the implementation of a new IT initiative to better understand innovation enhancers and inhibitors. Employees from multiple workplace departments completed a questionnaire that assessed their reactions to the implementation. Age-based differences and contextual influences were estimated to predict satisfaction with the implementation process. Hierarchical linear models indicate that younger workers reported less satisfaction than older workers—an effect that was more pronounced in relatively young departments. These findings challenge ageist notions and emphasize the role of context on attitudes formation. Multi-institutional and multilevel field-setting data are rare making this a unique research contribution.     

Social media at work: The roles of job satisfaction,employment status,and Facebook use with co-workers

Limited research has studied workplace satisfaction in a computer-mediated context, particularly with the use of social media. Based on an analysis of an online survey of working adults (N = 512) in various companies and organizations in a metropolitan area in Southern California, we tested the relationships among time spent on Facebook interacting with co-workers, employment status, and job satisfaction. Results show that an employee's satisfaction at work is positively associated with the amount of time they spend on Facebook interacting with co-workers. Contrary to our initial predictions, results to the second and third hypotheses revealed that part time employees reported having spent the highest amount of time on Facebook with their co-workers, and contract employees reported the highest degree of job satisfaction at work. Results have implications for Facebook as a strategic platform for promoting employee satisfaction at work, and Facebook a social network/ing platform for part time employees seeking further social integration and professional connection.     

The mediating effect of rewarding on the relationship between employee involvement and job satisfaction

Employee support provides enormous benefits to help sustain a competitive advantage, respond to changes more quickly than competitors, and position the organization ahead of others. Awareness of this fact triggers organizations to prepare new motivational programs and practices. Employee involvement and rewards are among the many ways to achieve employee job satisfaction and motivational needs. Employee involvement entails giving employees an opportunity to influence decisions and actions regarding their jobs. Furthermore, rewards have the potential to prompt employees to act in line with organizational goals. This study aims to examine the relationship between employee involvement and job satisfaction based on the mediation effect of rewarding. Four hundred employees from the financial sector responded to a questionnaire. The relationship between employee involvement and job satisfaction was tested using hierarchical linear regression analysis. Results revealed that rewarding does mediate the relationship between employee involvement and job satisfaction. Organizations that give priority to employee needs and motivational processes should take both employee involvement and rewarding into consideration.     

When carrots and sticks meet: A mixed-methods study on internet taxi drivers’ job engagement in the IT-driven sharing economy

Information technology (IT)-enabled taxi services facilitate people's lives. However, little is known about how Internet taxi employees are motivated and how motivation relates to their job engagement. Using a mixed-methods design, this research explores intrinsic motivators and the effects of external regulations on intrinsic motivation and job engagement. The qualitative study identified three context-specific intrinsic motivators: stress reduction, self-efficacy, and job autonomy. A follow-up quantitative research revealed the significance of external regulations in determining intrinsic motivation and job engagement. The study contributes to knowledge by emphasizing the role of intrinsic motivators and the significance of both monetary incentives and punishment.     

Learning demand and job autonomy of IT personnel: Impact on turnover intention

Information technology jobs require a significant amount of learning to maintain currency and perform expected activities, more so than in many other professions. The sheer volume of learning can increase work exhaustion, with a negative effect on turnover. However, jobs can be designed to provide a large amount of autonomy over pace and process in the hands of the IT employee. According to job demand and control models, the ability of an employee to pace oneself and make task decisions can lessen negative impacts. From another perspective, IT employees differ in their desires to learn as part of personal and career growth. Thus, negative effects of learning demand should be lessened by the IT employee’s motivation to learn, and motivation is a crucial antecedent in turnover models. A model based on the job demand-control model establishes and tests these relationships and finds them to hold in a sample of 306 IT employees. Work exhaustion is reduced by instilling job autonomy in the presence of learning demands and motivation, which then lessens turnover intentions of the IT workers.     

Network centrality,knowledge searching and creativity: The role of domain

This study aims to determine the role of knowledge searching on creativity in the fields of science research and technology development. Creativity is a process of knowledge combination, thus internal and external knowledge searching is important for creativity in both fields, particularly in the open innovation age. However, the nature of the work across these fields is different. While science research aims to solve theoretical problems and generate new knowledge, technology development aims to apply new knowledge to solve practical problems. Compared to science research, technology development has clear task goals, which make it easier to identify the related external knowledge and integrate this knowledge and in turn improve employee creativity. Thus, employees' attention to external knowledge as well as the influence of external knowledge on creativity might be different in the two fields. Results based on an empirical study of 211 employees from science research and 257 employees from technology development showed that external knowledge searching increased employee creativity in the field of technology development but not in science research. Furthermore, employees' centrality in the intra‐team problem‐solving network moderated the relationship between external knowledge searching and creativity in the science research field. Suggestions about employee creativity management in science and technology fields are discussed.     

Safety climate,hardiness, and musculoskeletal complaints: A mediated moderation model

This study explores the mechanisms linking the psychosocial characteristics of the workplace with employees' work-related musculoskeletal complaints. Poor safety climate perceptions represent a stressor that may elicit frustration, and subsequently, increase employees' reports of musculoskeletal discomforts. Results from an employee sample supported that when employees' perceived safety was considered a priority, they experienced less frustration and reported fewer work-related upper body musculoskeletal symptoms. Psychological hardiness, a personality trait that is indicative of individuals' resilience and success in managing stressful circumstances, moderated these relationships. Interestingly, employees with high hardiness were more affected by poor safety climate.     

An investigation of user communication behavior in computer mediated environments

Computer Mediated Environments (CMEs) allow people to communicate and interact electronically, either synchronously or asynchronously, their key characteristic being online interactivity. This study attempts to provide a better understanding of communication behavior in CMEs, the study objective being to investigate the effects of the level of interactivity on web users’ attitudes and intentions towards the use of online communication tools. It tests constructs based on system characteristics (interactivity), extrinsic motivation (the Technology acceptance model), and intrinsic motivation (Flow theory) in an integrated theoretical framework for online communication behavior. This study demonstrates the development of a reliable and valid measure to capture several critical constructs in order to understand online communication behavior. Questionnaires were placed on the website for voluntary participants who use online communication tools to complete. The statistical results revealed that attitude and behavioral intention are directly affected by users’ internal and external motivation, and are indirectly affected by interactivity through the perceived ease of use, perceived usefulness, and flow experience. This shows that interactivity is an important element of web-based information technology for absorbing users, and is not only mediated by task-oriented (external) motivation but also entertainment-oriented (internal) motivation.