基于平衡计分卡的95598客户服务中心绩效考核指标体系的设计与应用

95598客户服务中心运营管理指标体系是关系到供电局客户服务质量、企业社会形象最直接的工作，也是推动本局内部各项工作的杠杆。以平衡计分卡的理论为基础，对平衡计分卡的三个关键组成部分：考核指标、目标值与权重的确定进行设计，考核要目的明确，方法要契合实际，指标要不断改进，从而建立有效的95598问题解决中心运营管理指标体系。     

基于平衡计分卡构建新疆农村广播电视公共服务绩效评价体系的研究

本文以平衡计分卡理论为基础,阐述了将平衡计分卡绩效评价体系引入新疆农村广播电视公共服务绩效评价中的意义,探讨了建立新疆农村广播电视公共服务绩效评价体系的构建模式,并提出了组织实施的方法,对新疆乃至兄弟省市建立农村广播电视公共服务绩效评价体系有积极的指导和借鉴意义.     

基于平衡计分卡及COBIT的IT服务管理绩效考核方法

针对目前IT服务管理绩效考核的现状,对原因及关键要素进行了分析;提出了一种基于平衡计分卡及COBIT(信息及相关技术控制目标)框架的绩效考核方法,目的是对IT服务管理进行全面、准确的评价.     

科研院所业绩评价指标初探

本文建议在对科研院所进行业绩评价时，应建立一套业绩评价指标体系，同时对主要业绩评价指标的内涵进行了简单阐述。     

世界先进电信运营商衡量标准实证研究

在平衡计分卡（Balance Score Card）这种企业绩效评价和管理工具的基础上,建立一套全新的电信企业竞争力评价指标体系来反映电信运营商的综合竞争能力,并对世界级电信运营商衡量标准（World-class Telco Stan-dard）进行量化,以期为中国电信运营商成为世界级企业提供参考标准.     

基于平衡计分卡的第三方支付渠道评价标准研究与设计

借鉴平衡计分卡的理念,从服务、效益、安全、潜力四个方面出发,构建了一套基于供电企业、用电客户及第三方支付合作伙伴3个角度的第三方支付渠道的整体评价标准。综合分析某供电企业直属供电局所客观因素与实际需求,针对性的增添现有渠道和新增渠道两子项的第三方支付渠道地域适应性评价标准。     

某发电集团生产运营监测指标体系构建方法研究

为贯彻落实公司宏伟战略目标,本文运用应用公共服务价值和平衡计分卡理论,构建公司统一的、完整的、可量化、可比的生产运营监测指标体系,通过建设公司生产运营监测指标体系,能够及时、全面、准确地掌握公司经营业绩、管理绩效与核心资源状况,发现、协调解决与公司发展要求不相适应的问题,开展跨业务、跨层级的多维分析和深度数据挖掘。它的建成将有效促进公司管理方式变革,实现公司资源整合,提升公司运营水平,确保公司稳健发展。     

电信行业产品绩效评估方法研究

产品绩效评估是电信行业产品管理的重点与难点。文章扫描了现有理论方法,针对电信产品绩效评估实践中存在的两个困难之处,提出"模糊灰色综合评价法",根据平衡计分卡理论构建了指标体系,确定权重集、评语集,构建出一套科学、可行、适应性强的产品绩效评估方法论。通过实际数据验证方法论科学、可行。     

流程绩效管理,"关键"在流程

目前,最为常用的企业绩效管理方法是平衡计分卡、关键绩效指标和岗位绩效.三种方法的切入点或者说关注点各有不同:关键绩效指标切入点是内部流程,是对流程的考核;平衡计分卡的切八点是企业的整体运营,适用于对部门或团队的考核;而岗位绩效的切八点是某一具体岗位,适用于对个人的考核.     

完善效果评估体系 穿过集团业务营销第四堵墙

介绍了依据PDCA闭环管理原则与BSC平衡计分卡方法开发的"平衡计分卡--集团业务营销效果评估模型"和评估表,结合某集团客户拓展类营销策划与实施的案例,分析了与营销活动链不同角色(关键是与集团客户)间互动的实施要点,进而肯定评估系统在打破"集团业务营销第四堵墙"、检验营销效果、分析营销策略制定、促销活动执行、客户感知质量等方面起到的作用.认为评估系统提升了客户感知的营销效果,有力支撑了集团客户营销的服务工作.     

Resolution Enhancement Technology:Integrated Process Solutions using OPC

DUV lithography, using the 248 nm wavelength, is a viable manufacturing option for devices with features at 130 nm and less. Given the low kl value of the lithography, integrated process development is a necessary method for achieving acceptable process latitude. The application of assist features for rule based OPC requires the simultaneous optimization of the mask, illumination optics and the resist.Described in this paper are the details involved in optimizing each of these aspects for line and space imaging.A reference pitch is first chosen to determine how the optics will be set. The ideal sigma setting is determined by a simple geometrically derived expression. The inner and outer machine settings are determined, in turn,with the simulation of a figure of merit. The maximum value of the response surface of this FOM occurs at the optimal sigma settings. Experimental confirmation of this is shown in the paper.Assist features are used to modify the aerial image of the more isolated images on the mask. The effect that the diffraction of the scattering bars (SBs) has on the image intensity distribution is explained. Rules for determining the size and placement of SBs are also given.Resist is optimized for use with off-axis illumination and assist features. A general explanation of the material' s effect is discussed along with the affect on the through-pitch bias. The paper culminates with the showing of the lithographic results from the fully optimized system.     

Cost-effective test solutions for smart card and other integrated flash applications

From its emergence in the late 1980s as a lower cost alternative to early EEPROM technologies, flash memory has evolved to higher densities and speedsand rapidly growing acceptance in mobile applications.In the process, flash memory devices have placed increased test requirements on manufacturers. Today, as flash device test grows in importance in China, manufacturers face growing pressure for reduced cost-oftest, increased throughput and greater return on investment for test equipment. At the same time, the move to integrated flash packages for contactless smart card applications adds a significant further challenge to manufacturers seeking rapid, low-cost test.     

Theoretical analysis of the relationship between the Brillouin gain coefficient and the strain in the optical-fiber sensors

The relation between the power of the Brillouin signal and the strain is one of the bases of the distributed fiber sensors of temperature and strain. The coefficient of the Bfillouin gain can be changed by the temperature and the strain that will affect the power of the Brillouin scattering. The relation between the change of the Brillouin gain coefficient and the strain is thought to be linear by many researchers. However, it is not always linear based on the theoretical analysis and numerical simulation. Therefore, errors will be caused if the relation between the change of the Brillouin gain coefficient and the strain is regarded as to be linear approximately for measuring the temperature and the strain. For this reason, the influence of the parameters on the Brillouin gain coefficient is proposed through theoretical analysis and numerical simulation.     

An improved parallel thinning algorithm with two subiterations

The parallel thinning algorithm with two subiterations is improved in this paper. By analyzing the notions of connected components and passes, a conclusion is drawn that the number of passes and the number of eight-connected components are equal. Then the expression of the number of eight-connected components is obtained which replaces the old one in the algorithm. And a reserving condition is proposed by experiments, which alleviates the excess deletion where a diagonal line and a beeline intersect. The experimental results demonstrate that the thinned curve is almost located in the middle of the original curve connectivelv with single pixel width and the processing speed is high.     

Novel fiber-optical interferometer with miniaturized probe for in-hole measurements

Today, micro-system technology and the development of new MEMS （Micro-Electro-Mechanical Systems） are emerging rapidly. In order for this development to become a success in the long run, measurement systems have to ensure product quality. Most often, MEMS have to be tested by means of functionality or destructive tests. One reason for this is that there are no suitable systems or sensing probes available which can be used for the measurement of quasi inaccessible features like small holes or cavities. We present a measurement system that could be used for these kinds of measurements. The system combines a fiber optical, miniaturized sensing probe with low-coherence interferometry, so that absolute distance measurements with nanometer accuracy are possible.     

Study of waveguide coupling efficiency in hybrid silicon lasers

This paper presents a new method to increase the waveguide coupling efficiency in hybrid silicon lasers. We find that the propagation constant of the InGaAsP emitting layer can be equal to that of the Si resonant layer through improving the design size of the InP waveguide. The coupling power achieves 42% of the total power in the hybrid lasers when the thickness of the bonding layer is 100 nm. Our result is very close to 50% of the total power reported by Intel when the thickness of the thin bonding layer is less than 5 nm. Therefore, our invariable coupling power technique is simpler than Intel＇s.     

A rigorous proof of MIMO channel capacity’s increase with antenna number

It is well known that adding more antennas at the transmitter or at the receiver may offer larger channel capacity in the multiple-input multiple-output（MIMO） communication systems. In this letter, a simple proof is presented for the fact that the channel capacity increases with an increase in the number of receiving antennas. The proof is based on the famous capacity formula of Foschini and Gans with matrix theory.     

Teleportation of an arbitrary unknown N-qubit entangled state under the controlling of M controllers

A new quantum protocol to teleport an arbitrary unknown N-qubit entangled state from a sender to a fixed receiver under M controllers(M < N) is proposed. The quantum resources required are M non-maximally entangled Greenberger-Home-Zeilinger (GHZ) state and N-M non-maximally entangled Einstein-Podolsky-Rosen (EPR) pairs. The sender performs N generalized Bell-state measurements on the 2N particles. Controllers take M single-particle measurement along x-axis, and the receiver needs to introduce one auxiliary two-level particle to extract quantum information probabilistically with the fidelity unit if controllers cooperate with it.     

Diode-end-pumped Nd:YVO4/LBO lasers with 4.2W continuous-wave output at 457 nm

A continuous-wave (CW) 457 nm blue laser operating at the power of 4.2 W is demonstrated by using a fiber coupled laser diode module pumped Nd: YVO4 and using LBO as the intra-cavity SHG crystal With the optimization of laser cavity and crystal parameters, the laser operates at a very high efficiency. When the pumping power is about 31 W, the output at 457nm reaches 4.2 W, and the optical to optical conversion efficiency is about 13.5% accordingly. The stability of the out putpower is better than 1.2% for 8 h continuously working.     

Call for Papers

正Wireless Body-area Networks The last decade has witnessed the convergence of three giant worlds:electronics,computer science and telecommunications.The next decade should follow this convergence in most of our activities with the generalization of sensor networks.In particular with the progress in medicine,people live longer and the aging of population will push the development of wireless personal networks