User experience of communication before and during rendezvous: interim results

This paper reports on a diary study of rendezvousing as performed by university students. The study compares students experience of communication before and during rendezvous. During rendezvous, students rated several aspects of the experience of communication lower than before rendezvous. This impairment of experience is attributed to the cumulative effects of the following aspects of the context of use: noise, multiple task performance, conflict with social norms, incomplete network coverage, time pressure and conflict with preferred life paths. User performance goals for context-aware communication systems are discussed.

Young adults’ use of communication technology within their romantic relationships and associations with attachment style

In an online survey with two cohorts (2009 and 2011) of undergraduates in dating relationships, we examined how attachment was related to communication technology use within romantic relationships. Participants reported on their attachment style and frequency of in-person communication as well as phone, text messaging, social network site (SNS), and electronic mail usage with partners. Texting and SNS communication were more frequent in 2011 than 2009. Attachment avoidance was related to less frequent phone use and texting, and greater email usage. Electronic communication channels (phone and texting) were related to positive relationship qualities, however, once accounting for attachment, only moderated effects were found. Interactions indicated texting was linked to more positive relationships for highly avoidant (but not less avoidant) participants. Additionally, email use was linked to more conflict for highly avoidant (but not less avoidant) participants. Finally, greater use of a SNS was positively associated with intimacy/support for those higher (but not lower) on attachment anxiety. This study illustrates how attachment can help to explain why the use of specific technology-based communication channels within romantic relationships may mean different things to different people, and that certain channels may be especially relevant in meeting insecurely attached individuals’ needs.     

Facebook and texting made me do it: Media-induced task-switching while studying

Electronic communication is emotionally gratifying, but how do such technological distractions impact academic learning? The current study observed 263 middle school, high school and university students studying for 15 min in their homes. Observers noted technologies present and computer windows open in the learning environment prior to studying plus a minute-by-minute assessment of on-task behavior, off-task technology use and open computer windows during studying. A questionnaire assessed study strategies, task-switching preference, technology attitudes, media usage, monthly texting and phone calling, social networking use and grade point average (GPA). Participants averaged less than six minutes on task prior to switching most often due to technological distractions including social media, texting and preference for task-switching. Having a positive attitude toward technology did not affect being on-task during studying. However, those who preferred to task-switch had more distracting technologies available and were more likely to be off-task than others. Also, those who accessed Facebook had lower GPAs than those who avoided it. Finally, students with relatively high use of study strategies were more likely to stay on-task than other students. The educational implications include allowing students short “technology breaks” to reduce distractions and teaching students metacognitive strategies regarding when interruptions negatively impact learning.     

Cell phones during nonwork time: A source of job demands and resources

Technology (e.g., cell phones) is increasingly blurring the lines between the work and nonwork domains. Evidence suggests technology users experience both negative and positive outcomes associated with work-related technology use during nonwork hours. We extended the job demands-resources model (Demerouti, Bakker, Nachreiner, & Schaufeli, 2001) to technology use by conceptualizing work-related cell phone (WRCP) use as a job demand and cell phone attachment –valuing and being physically attached to a cell phone– as a resource. We expected high cell phone attachment will buffer against the negative effects of WRCP use on emotional exhaustion, work engagement, and work-family conflict. Participants from various occupations (N = 313) responded to two online surveys administered one week apart. Cell phone use and attachment were assessed at Time 1; criteria were assessed at Time 2. High cell phone attachment buffered against the negative effects of WRCP use on emotional exhaustion and work-family conflict, and it enhanced the beneficial effects of WRCP use on work engagement. Being more engaged and attached to cell phones may help employees deal with WRCP use during nonwork time more effectively. Practical implications include providing training for more effective cell phone use during nonwork time.     

A model of the relationship between psychological characteristics,mobile phone addiction and use of mobile phones by Taiwanese university female students

While many researches have analyzed the psychological antecedents of mobile phone addiction and mobile phone usage behavior, their relationship with psychological characteristics remains mixed. We investigated the relationship between psychological characteristics, mobile phone addiction and use of mobile phones for 269 Taiwanese female university students who were administered Rosenberg’s self-esteem scale, Lai’s personality inventory, and a mobile phone usage questionnaire and mobile phone addiction scale. The result showing that: (1) social extraversion and anxiety have positive effects on mobile phone addiction, and self-esteem has negative effects on mobile phone addiction. (2) Mobile phone addiction has a positive predictive effect on mobile phone usage behavior. The results of this study identify personal psychological characteristics of Taiwanese female university students which can significantly predict mobile phone addiction; female university students with mobile phone addiction will make more phone calls and send more text messages. These results are discussed and suggestions for future research for school and university students are provided.     

Trends and issues of regulative support use during inquiry learning: Patterns from three studies

This paper looks across three experimental studies that examined supports designed to assist high-school students (age 15–19) with cognitive regulation of their physics inquiry learning efforts in a technology-enhanced learning environment called Co-Lab. Cognitive regulation involves the recursive processes of planning, monitoring, and evaluation during learning, and is generally thought to enhance learning gains for students. The research synthesis described in this paper examined the usage effects of a support tool called the process coordinator (PC) on learning outcomes. This tool incorporated goal-lists, hints, prompts, cues, and templates to support the cognitive regulation skills of students during a fluid dynamics task. Students were asked to produce two learning outcomes of their investigations: system dynamics models and lab reports. Results from the three studies indicated trends in frequent use of the PC for planning activities, but low usage for monitoring and evaluation. Correlational analysis revealed two trends with regard to how these regulative activities impacted learning outcomes. First, consistent positive correlations were apparent between regulative activities and lab report scores of students and second, consistent negative correlations between the use of supports and model quality scores. Trends with regard to how task complexity, time, and student prior experience impacted these findings are also presented with suggestions for future research.     

Personality and self reported mobile phone use

As the mobile phone supports interpersonal interaction, mobile phone use might be a function of personality. This study sought to predict amounts and types of mobile phone use from extraversion, agreeableness, conscientiousness, neuroticism and self-esteem. One hundred and twelve mobile phone owners reported on their use of their mobile phones, and completed the NEO-FFI and the Coopersmith self-esteem inventory. Extraverts reported spending more time calling, and changing ring tone and wallpaper, implying the use of the mobile phone as a means of stimulation. Extraverts and perhaps disagreeable individuals were less likely to value incoming calls. Disagreeable extraverts also reported using the mobile phone more, and spent more time adjusting ringtone/wallpaper. The neurotic, disagreeable, unconscientious and extroverted spent more time messaging using SMS. This study concludes that psychological theory can explain patterns of mobile phone use.     

Gender and cultural differences in Internet use: A study of China and the UK

This study investigates differences in use of, and attitudes toward the Internet and computers generally for Chinese and British students, and gender differences in this cross-cultural context. Two hundred and twenty Chinese and 245 British students’ responses to a self-report survey questionnaire are discussed. Significant differences were found in Internet experience, attitudes, usage, and self-confidence between Chinese and British students. British students were more likely to use computers for study purposes than Chinese students, but Chinese students were more self-confident about their advanced computer skills. Significant gender differences were also found in both national groups. Men in both countries were more likely than women to use email or ‘chat’ rooms. Men played more computer games than women; Chinese men being the most active games players. Men in both countries were more self-confident about their computer skills than women, and were more likely to express the opinion that using computers was a male activity and skill than were women. Gender differences were higher in the British group than the Chinese group. The present study illustrates the continued significance of gender in students’ attitudes towards, and use of computers, within different cultural contexts.     

Mobile phone use among college students is a sedentary leisure behavior which may interfere with exercise

Research suggests that cell phone use is related to sedentary behavior, that cell phone use during exercise reduces intensity, and that high frequency cell phone users are less fit than other users. Thus, cell phone use appears connected to health and fitness behaviors and should be better understood within this context. The present study investigated the sedentary nature of cell phone use, and examined the likelihood of cellphone use interfering with exercise behavior.DesignA validated survey was administered to a random sample of students from a public US university (N = 226).ResultsMean self-reported cell phone use was 380 min day⁻¹, 87% reported cell phone use primarily occurs while sitting, and 70% of use was for leisure. Cell phone use was positively related to sedentary behavior (β = 0.30, p < 0.001). It was not related to physical activity. However, the likelihood of cell phone use during moderate (p = 0.006) and mild (p < 0.001) intensity exercise increased as cell phone use increased.ConclusionLike other screens (e.g., TVs), cell phone use appears to be a sedentary leisure behavior. Furthermore, high frequency use increases the likelihood that it will occur during exercise, likely lowering exercise intensity.     

Mobile communication and political participation in South Korea: Examining the intersections between informational and relational uses

This study aims to extend the literature on mobile communication by demonstrating that multifaceted mobile practices work in coordination with one another to predict enhanced engagement in public life. Using a national survey of adults in South Korea, we show that informational mobile phone use to gather and discuss content about news and public affairs is positively associated with political participation while the corresponding link for relational mobile phone use to enhance strong personal tie relationships being also significant. More importantly, the findings indicate that the two mobile usage patterns interact with each other to explain increased involvement in political activities. However, analysis of the three-way interaction points to a noteworthy caveat, namely that those who are already engaged, by virtue of their perceived capacity to produce desired outcomes in politics (i.e., self-efficacy), are even more likely to obtain motivational benefits from the manifold uses of mobile telephony.     

Extending family to school life: College students’ use of the mobile phone

The current study seeks to understand if there is a pattern between college students’ mobile phone usage and their family members at home, and to what degree it affects their college life. Three focus group interviews were conducted on February 1, February 2, and February 15, 2006. A total of 40 undergraduate students who were majoring in communication studies participated in the study. One of the main findings is that the mobile phone is “a must” for college students to keep in contact with their family. Other findings suggest that college students use mobile phones to have more frequent contact with their family and to fulfill family roles. College students also utilize mobile phones to share experiences and emotional and physical support with their parents.     

Kei-Tying teens: Using mobile phone e-mail to bond, bridge, and break with social ties—a study of Japanese adolescents

This paper examines the extent to which Japanese adolescents use mobile phone e-mail to bond, bridge, and break with their social ties. Although existing literature shows that adolescents use mobile phone e-mail to bond with intimate strong ties, the fluid nature of social networks during adolescence suggests that mobile phone e-mail may also be used to bridge to new ties and to break with old ties. Drawing on a stratified random sample survey of 501 high school students living in Tokyo, we find that mobile phone e-mail is used both to bond and bridge, but not to break with ties. We also find that the intensity with which Japanese adolescents use mobile phone e-mail is more fundamentally a result of bridging than bonding. These findings apply both to typical users and heavy users.     

Rendezvousing with location-aware devices: Enhancing social coordination

Emerging technologies such as location-awareness devices have the potential to significantly impact users' social coordination, particularly while rendezvousing. It is important that we explore how new technologies influence social behaviours and communication in order to realize their full potential. This paper presents a field study investigating the use of mobile location-aware devices for rendezvous activities. Participants took part in one of three mobile device conditions (a mobile phone, a location-aware handheld, or both a mobile phone and a location-aware handheld) and completed three rendezvousing scenarios. The results reveal key differences in communication patterns between the mediums, as well as the potential strengths and limitations of location-aware devices for social coordination. The paper concludes with a discussion of relevant design issues drawn from observations gathered during the field study.     

Naturalistic data collection of head posture during smartphone use

Association between smartphone use and head-down tilt posture has not yet been quantitatively evaluated in natural settings. This study aimed to objectively assess the angle and duration of head-down tilt posture of smartphone users during a typical working day via naturalistic data collection. Thirty-one college students conducted their typical school activities while their head posture and smartphone-app usage records were collected simultaneously for 8?hours. Participants spent 125.9?minutes (median usage duration) on their smartphones with significantly larger head-down tilt (p?<?.05) than when they were not using the phone. Head tilt angle greater than 30° was found to be more common when using the phone, while head tilt less than 20° was more common when they were not using the phone. Study findings provide empirical evidence that supports an association between the duration of smartphone use and the intensity of head-down tilt posture.

Practitioner Summary: Head postures of young smartphone users were quantified for 8?hours continuously during a typical workday using a wearable sensor. Participants spent more time in larger head-down tilt postures (greater than 30°) when they were using their smartphones as compared to when they were not using them.     

The influence of prototype fidelity and aesthetics of design in usability tests: effects on user behaviour, subjective evaluation and emotion

An empirical study examined the impact of prototype fidelity on user behaviour, subjective user evaluation and emotion. The independent factors of prototype fidelity (paper prototype, computer prototype, fully operational appliance) and aesthetics of design (high vs. moderate) were varied in a between-subjects design. The 60 participants of the experiment were asked to complete two typical tasks of mobile phone usage: sending a text message and suppressing a phone number. Both performance data and a number of subjective measures were recorded. The results suggested that task completion time may be overestimated when a computer prototype is being used. Furthermore, users appeared to compensate for deficiencies in aesthetic design by overrating the aesthetic qualities of reduced fidelity prototypes. Finally, user emotions were more positively affected by the operation of the more attractive mobile phone than by the less appealing one.     

Understanding user requirements and preferences for a digital library Web portal

This article reports the findings of a user study conducted in the context of the TELplus project to gain insights about user needs and preferences for the digital library services offered by The European Library Web portal. The user requirements collection for the Web portal was designed by adopting a comprehensive survey approach. This combined explicit user feedback with implicit usage data so as to provide a more in-depth analysis of user experience with the portal. The analysis conducted shed light on likely motivations for both participant usage and reluctance to use the services provided, leading to more informed decisions on how to refine, improve, and present Web portal services to their future users. The lessons learnt from this case study also contributed to the development of an integrated methodological framework which provided insights for the future design and evaluation of digital library Web portals and services.     

Collaborative argumentation and justifications: A statistical discourse analysis of online discussions

As justifications (such as evidence or explanations) are central to productive argumentation, this study examines how the discourse moves of students engaged in collaborative learning are related to their justifications during computer mediated communication (CMC). Twenty-four students posted 131 messages on Knowledge Forum, an online collaborative learning environment. These messages were coded and analyzed with a multiple outcome, multilevel logit, vector autoregression. When students disagreed or made claims, they were more likely to use evidence. After a student made an alternative claim, the next student posting a message was less likely to use evidence. When students made claims, disagreed, disagreed with other’s justifications, or read more messages, they were more likely to use explanations. Boys were more likely than girls to make new claims. Together, these results suggest that discourse moves and sequences are linked to justifications on online forums.     

Computer usage and the validity of self-assessed computer competence among first-year business students

This study evaluates the reliability of self-assessment as a measure of computer competence. This evaluation is carried out in response to recent research which has employed self-reported ratings as the sole indicator of students’ computer competence. To evaluate the reliability of self-assessed computer competence, the scores achieved by students in self-assessed computer competence tests are compared with scores achieved in objective tests. The results reveal a statistically significantly over-estimation of computer competence among the students surveyed. Furthermore, reported pre-university computer experience in terms of home and school use and formal IT education does not affect this result. The findings call into question the validity of using self-assessment as a measure of computer competence. More generally, the study also provides an up-to-date picture of self-reported computer usage and IT experience among pre-university students from New Zealand and South-east Asia and contrasts these findings with those from previous research.     

Mobile map interactions during a rendezvous: exploring the implications of automation

Location awareness can help facilitate a rendezvous of two or more persons. To further enhance the rendezvous experience, we conducted two complementary field studies to identify what information in a location-aware map application is important to rendezvous individuals (study 1) and to explore the use of autofocus, our automation technique to reduce user interactions with the rendezvous application while still providing relevant information to assist users with their navigation task (study 2). Overall, our results highlight the importance of maintaining the visibility of the user’s location in relation to that of their partner(s) and rendezvous location. Additionally, we show that automation is useful in the context of a rendezvous application, but that the considerations are significantly more nuanced than originally conceived. We discuss unique instances when and why the automation process broke-down or did not perform as required by users. The results of this work demonstrate the potential for automation in a location-aware rendezvous application and identify important design considerations for future work in this area.     

Examining modality usage in a conversational multimodal application for mobile e-mail access

As Third Generation (3G) networks emerge they provide not only higher data transmission rates but also the ability to transmit both voice and low latency data within the same session. This paper describes the architecture and implementation of a multimodal application (voice and text) that uses natural language understanding combined with a WAP browser to access email messages on a cell phone. We present results from the use of the system by users as part of a laboratory trial that evaluated usage. The user trial also compared the multimodal system with a text-only system that is representative of current products in the market today. We discuss the observed modality issues and highlight implementation problems and usability concerns that were encountered in the trial. Findings indicate that speech was used the majority of the time by participants for both input and navigation even though most of the participants had little or no prior experience with speech systems (yet did have prior experience with text-only access to applications on their phones). To our knowledge this represents the first implementation and evaluation of its kind using this combination of technologies on an unmodified cell phone. Design implications resulting from the study findings and usability issues encountered are presented to inform the design of future conversational multimodal mobile applications.