Is mobile email functional or dysfunctional? Two perspectives on mobile email usage

This paper offers a study of contradiction in the usage of mobile email. Using qualitative data, the paper identifies mobile email usage patterns that are dangerous, distracting, anti-social and that infringe on work-life boundaries. Mobile email users were forthcoming in describing these dysfunctional usage patterns, but they made a convincing argument that their mobile devices are highly functional and allow them to be efficient, to multitask without disruption to others, and to respond immediately to messages, as well as offering them the freedom to work from anywhere. These dual perspectives on mobile email (dys)functionality are explored through a metaphorical lens, showing how organisational cultures can reinforce the functional perspective while simultaneously suppressing the dysfunctional view. It is argued that it is important to understand and explore the dysfunctional perspective of mobile email adoption. The paper concludes with a series of questions that challenge organisations to reflect critically on their assumptions about mobile email usage.     

一种基于移动Internet的实时Email系统

简要介绍移动Ｉｎｔｅｒｎｅｔ和传统Ｅｍａｉｌ技术,描述了构造一个ＷＡＰ应用模型的实现并展望它的未来。     

Using insights from email users to inform organisational email management policy

A growing number of firms are using online communities (OCs) as integral parts of their strategies because of the value an OC provides to a firm. This study maintains the commitment to an OC to be critical in developing a sustainable OC and examines how members' commitment to an OC develops in the context of OCs hosted by firms and freely available to anyone. Built on the social exchange theory, the proposed model posits that two aspects of OC attributes (Sociability and Usability) facilitate members' participation in an OC, as well as bring social and functional benefits to participants. In return for the benefits gained from OC participation, participants reciprocate with affective and calculative commitment to the OC. Data were collected via online survey from OC participants who were 18 years old or above and resided in South Korea. An analysis of 595 cases supported the proposed model. Results indicated that the members' perceived social benefits from active OC participation led to an affective commitment to the OC, while members' perceived functional benefits led to a calculative commitment to the OC. Theoretical and managerial implications were suggested based on the findings.     

Personalized email management at network edges

A new technique for managing and disseminating Web-based email prefetches messages and generates dynamic pages, displaying them at the network edge. Compared to other popular Web-based email servers, the prefetching and caching emails (PACE) prototype shows an improved performance with respect to user-perceived latency. Additionally, PACE'S centralized neural-network-based personalized spam filter will filter spam and viruses at the server's origin, thus saving bandwidth. Another major concern for users is the email accounts being clogged with spam. Spam filters can be classified as server-side or client-side. Server-side filters are integrated with email servers and filter out spam at the server end.     

The contribution of email volume,email management strategies and propensity to worry in predicting email stress among academics

The present study explored the contribution of email volume, email management and worry in predicting email stress among a sample of Australian academics. The sample comprised 114 academic staff from Curtin University in Perth, Australia. An online survey was conducted to gather data on the target variables. A moderated hierarchical regression indicated that the combined model accounted for a significant 11.90% of the variance in email stress (p = .008, f² = .135). Worry individually accounted for a significant proportion of the variance (p = .010, f² = .06, 95% CI [.028, .202]). Email volume also significantly predicted email stress (p = .00, f² = .057, 95% CI [.011, .079]). Email management did not moderate the email volume and stress relationship. The findings suggest that email stress is impacting upon academic teaching staff and that research on mitigating this stress needs to be undertaken.     

email

让email用得跟更安心 电子邮件是网上最方便的交流方式 省钱、快捷。但正是由于Ｉｎｔｅｒｎｅｔ的自由 性所以电子邮件的安全越来越成为焦 点话题。 邮件加客、解用 许多黑客专门爱阅读和破坏别人的邮 件还有些喜欢恶作剧的人会冒充您的朋 友寄给您一些垃圾邮件。这些问题通过邮 件加密．解密可以基本解决。现在有许多 针对邮件加密而设计的软件,只要收信、 发信的双方都使用同一种加密软件就可以 实现安全传送但遗憾的是现在还没有一 种易于操作的主流产品。 这里我们介绍用ＯＵｔｌｏｏｋ Ｅｘｐｒｅｓｓ ５０进／行邮件的安全传送。它…     

Is there more to email negotiation than email? The role of email affinity

Email has profoundly influenced the way we communicate personally and professionally and, for many, email negotiations have become a common, every day experience. While many studies have investigated email negotiations by relying on and discussing the characteristics of the medium, this paper focuses on the user’s attitude toward the medium and its respective influence on email negotiation. Specifically, we investigate which dimensions make up negotiators’ attitude toward email, i.e. their email affinity, and how these attitudes, in turn, influence the negotiation outcomes. In our scale development, three facets of email affinity are theoretically considered, empirically explored and validated: email preference, email comfort and email clarity. Our negotiation study contains a quasi-experimental email negotiation exercise where subjects were paired according to their email affinity. Email comfort emerged as a significant predictor of individual profit, joint gain, and different dimensions of subjective value. Theoretical implications and further research are discussed.     

基于COM的通用邮件管理组件的设计与实现

针对众多开发工具中邮件功能的实现存在着灵活性、可控性和通用性比较差的缺点，提出了一种应用组件对象模型（COM）技术实现电子邮件管理组件的设计思想，并给出了组件实现的方法和过程。应用实例表明该组件具有良好的通用性和灵活性。     

Social feature-based enterprise email classification without examining email contents

Without imposing restrictions, many enterprises find nonwork-related contents consuming network resources. Business communication over emails thus incurs undesired delays and inflicts damages to businesses, explaining why many enterprises are concerned with the competition to use email services. Obviously, enterprises should prioritize business emails over personal ones in their email service. Therefore, previous works present content-based classification methods to categorize enterprise emails into business or personal correspondence. Accuracy of these methods is largely determined by their ability to survey as much information as possible. However, in addition to decreasing the performance of these methods, monitoring the details of email contents may violate privacy rights that are under legal protection, requiring a careful balance of accurately classifying enterprise emails and protecting privacy rights. The proposed email classification method is thus based on social features rather than a survey of emails contents. Social-based metrics are also designed to characterize emails as social features; the obtained features are treated as an input of machine learning-based classifiers for email classification. Experimental results demonstrate the high accuracy of the proposed method in classifying emails. In contrast with other content-based methods that examine email contents, the emphasis on social features in the proposed method is a promising alternative for solving similar email classification problems.     

基于移动代理的移动客户机缓存管理

移动客户端缓存管理是移动数据库的关键技术之一,分布式数据库缓存管理技术不适用于移动数据库。和传统的分布式数据库技术相比,移动代理有很多优点。基于移动代理技术,建立了一个移动客户机缓存管理(CCM)模型并将其实现(CCM_BM)。在模拟的移动计算环境下,通过实验,测试了该原型在支持断接操作和响应时间方面的性能。     

Using email for teaching

An account is given of a three-year study of the use of email for teaching purposes within two courses forming part of a psychology degree, in order to compare course delivery via email with delivery via ‘traditional’ lectures. The courses were a first year ‘Psychology and IT’ course, which was taught entirely via email and a second year ‘Cognitive Psychology’ course, parts of which were taught by email and part by lectures, some of which were supported by emailed summaries. Although there were drawbacks to the use of email for teaching, the email method was felt to have been successful, as was confirmed by generally positive student feedback. The examination performance of two successive student cohorts on an multiple-choice question (MCQ) paper was studied. In one cohort the poorest part-time students performed better on material taught by email than by lectures, while in the other cohort there was some evidence for lectures supported by emailed 1000-word summaries producing better performance. However, in this second cohort MCQ performance deriving from emailed lectures was worse than that deriving from other delivery formats.     

Improving customer complaint management by automatic email classification using linguistic style features as predictors

Customer complaint management is becoming a critical key success factor in today's business environment. This study introduces a methodology to improve complaint-handling strategies through an automatic email-classification system that distinguishes complaints from non-complaints. As such, complaint handling becomes less time-consuming and more successful. The classification system combines traditional text information with new information about the linguistic style of an email. The empirical results show that adding linguistic style information into a classification model with conventional text-classification variables results in a significant increase in predictive performance. In addition, this study reveals linguistic style differences between complaint emails and others.     

Adaptation in mobile workflow management systems

Workflow management systems (WFMS) are an emerging technology for supporting the coordinated execution of business processes by a group of users. One goal of introducing a WFMS into an enterprise is to integrate all personnel working on a business process into the system. This article describes a new approach to the integration of mobile users into a WFMS. This is of special interest because key personnel such as sales representatives and executives are often travelling and can only be integrated into the WFMS through mobile computing technologies. After introducing an architecture for mobile WFMS, we focus on the handling of one specific feature of mobile systems: the high diversity of environments in which mobile users operate. For handling this feature we have to implement adaptable software systems. In our approach, we start by introducing a formal model of mobile systems. This model offers a basis for the use of optimisation techniques to realise an adaptive mobile WFMS.     

未知环境下移动机器人遍历路径规划

为提高未知环境下移动机器人遍历路径规划的效率,提出了一种可动态调节启发式规则的滚动路径规划算法.该算法以生物激励神经网络为环境模型,通过在线识别环境信息特征,动态调用静态搜索算法和环绕障碍搜索算法,有效减少了路径的转弯次数.引入虚拟障碍和直接填充算法,解决了u型障碍区域的连续遍历问题.最后通过仿真实验表明了该方法在未知复杂环境下的有效性.     

Location management techniques for mobile systems

Locating users in mobile environment is an essential problem in PCS that becomes more challenging as the network size increases and the user population grows. In third generation mobile systems, the signaling traffic and processing overhead of location updates is expected to grow tremendously leading to poor performance. Therefore location management schemes should aim at reducing the cost of updates. Yet, the lookup delay should be kept minimum. This paper aims at classifying the various approaches used for location management of mobile users by grouping them into two main categories. The first category comprises techniques that focused on reducing the cost of looking up a user and adjusted the update process accordingly. These are classified into replication, caching and selective paging techniques. The second category consists of techniques that focused on reducing the cost of updates and maneuvered the update policy to reduce the lookup cost by informing the system with the maximum possible information about user's mobility. This could be achieved by the use of statistic collection, estimation or prediction processes. We classify those schemes into three main classes: schemes based on forwarding pointers, learning-based schemes and prediction-based schemes. By investigating the technical significance of each class a new direction for future research is proposed which favors the second category of location techniques and emphasis the importance of adopting suitable learning and prediction techniques to optimize the overall location cost.