Methods for quantitative usability requirements: a case study on the development of the user interface of a mobile phone

Quantitative usability requirements are a critical but challenging, and hence an often neglected aspect of a usability engineering process. A case study is described where quantitative usability requirements played a key role in the development of a new user interface of a mobile phone. Within the practical constraints of the project, existing methods for determining usability requirements and evaluating the extent to which these are met, could not be applied as such, therefore tailored methods had to be developed. These methods and their applications are discussed.

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Exploiting User Interests to Characterize Navigational Patterns in Web Browsing Assistance

In order to be capable of exploiting context for pro-active information recommendation, agents need to extract and understand user activities based on their knowledge of the user interests. In this paper, we propose a novel approach for context-aware recommendation in browsing assistants based on the integration of user profiles, navigational patterns and contextual elements. In this approach, user profiles built using an unsupervised Web page clustering algorithm are used to characterize user ongoing activities and behavior patterns. Experimental evidence show that using longer-term interests to explain active browsing goals user assistance is effectively enhanced.

Information systems design: through adaptivity to ubiquity

In a globalised economy the accessibility of services becomes increasingly important for businesses. This has led to a demand that information systems should be ubiquitous in the sense that they are available to all users under all circumstances, everywhere and at all times, and independent of the access devices and channels used. The authors believe the key to meeting that demand is existence of an omnipresent media of interaction and existence of information systems that within that media adapt themselves to context parameters at run-time. The World Wide Web is considered as that omnipresent media. Thus, the task is left to design adaptive information systems in a way that avoids unnecessary replication. In this article it will be shown how context parameters can be utilised to enable system adaptivity. The latter is supposed to increase usability and targets the quality of use, the content, and the functionality. We propose using an algebraic approach that aids in providing the leanest appropriate interface via user typing and story boarding. Our approach furthermore limits the content delivered to a user to the amount that can be dealt with in a usage scenario. The latter is based on defining hyphenation points within the content.

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Multimodal support to group dynamics

The complexity of group dynamics occurring in small group interactions often hinders the performance of teams. The availability of rich multimodal information about what is going on during the meeting makes it possible to explore the possibility of providing support to dysfunctional teams from facilitation to training sessions addressing both the individuals and the group as a whole. A necessary step in this direction is that of capturing and understanding group dynamics. In this paper, we discuss a particular scenario, in which meeting participants receive multimedia feedback on their relational behaviour, as a first step towards increasing self-awareness. We describe the background and the motivation for a coding scheme for annotating meeting recordings partially inspired by the Bales’ Interaction Process Analysis. This coding scheme was aimed at identifying suitable observable behavioural sequences. The study is complemented with an experimental investigation on the acceptability of such a service.

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LuxTrace: indoor positioning using building illumination

Tracking location is challenging due to the numerous constraints of practical systems including, but not limited to global cost, device volume and weight, scalability and accuracy; these constraints are typically more severe for systems that should be wearable and used indoors. We investigate the use of wearable solar cells to track changing light conditions (a concept that we named LuxTrace) as a source of user displacement and activity data. We evaluate constraints of this approach and present results from an experimental validation of displacement and activity estimation. The results indicate that a distance estimation accuracy of 21 cm (80% quantile) can be achieved. A simple method to combine LuxTrace with complementary absolute location estimation methods is also presented. We apply carpet-like distributed RFID tags to demonstrate online learning of new lighting environments.

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ONTRACK: Dynamically adapting music playback to support navigation

Listening to music on personal, digital devices whilst mobile is an enjoyable, everyday activity. We explore a scheme for exploiting this practice to immerse listeners in navigation cues. Our prototype, ONTRACK, continuously adapts audio, modifying the spatial balance and volume to lead listeners to their target destination. First we report on an initial lab-based evaluation that demonstrated the approach’s efficacy: users were able to complete tasks within a reasonable time and their subjective feedback was positive. Encouraged by these results we constructed a handheld prototype. Here, we discuss this implementation and the results of field-trials. These indicate that even with a low-fidelity realisation of the concept, users can quite effectively navigate complicated routes.

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Interacting with mobile services: an evaluation of camera-phones and visual tags

We present a study of using camera-phones and visual-tags to access mobile services. Firstly, a user-experience study is described in which participants were both observed learning to interact with a prototype mobile service and interviewed about their experiences. Secondly, a pointing-device task is presented in which quantitative data was gathered regarding the speed and accuracy with which participants aimed and clicked on visual-tags using camera-phones. We found that participants’ attitudes to visual-tag-based applications were broadly positive, although they had several important reservations about camera-phone technology more generally. Data from our pointing-device task demonstrated that novice users were able to aim and click on visual-tags quickly (well under 3 s per pointing-device trial on average) and accurately (almost all meeting our defined speed/accuracy tradeoff of 6% error-rate). Based on our findings, design lessons for camera-phone and visual-tag applications are presented.

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Script visualization (ScriptViz): a smart system that makes writing fun

We have built the first version of ScriptViz v.1.0 that allows users to visualize their screenplays in real time via animated graphics. Our system consists of a text understanding module, a high-level planning module and a scene generator. The user can input a screenplay as a set of well-formed english sentences via a graphic user interface. The text understanding module interprets the input sentences and triggers the high-level planner to construct a plan of actions for the appropriate agents. Then the agents execute the plans, and the scene generator renders the scene as the story evolves. Our system provides the user with a powerful tool to visualize his screenplays (stories) in the form of computer graphics, which makes writing story fun for students as well as for screenplay writers.

Formal analysis of human operator behavioural patterns in interactive surveillance systems

An important area of Human Reliability Assessment in interactive systems is the ability to understand the causes of human error and to model their occurrence. This paper investigates a new approach to analysis of task failures based on patterns of operator behaviour, in contrast with more traditional event-based approaches. It considers, as a case study, a formal model of an Air Traffic Control system operator’s task which incorporates a simple model of the high-level cognitive processes involved. The cognitive model is formalised in the CSP process algebra. Various patterns of behaviour that could lead to task failure are described using temporal logic. Then a model-checking technique is used to verify whether the set of selected behavioural patterns is sound and complete with respect to the definition of task failure. The decomposition is shown to be incomplete and a new behavioural pattern is identified, which appears to have been overlooked in the informal analysis of the problem. This illustrates how formal analysis of operator models can yield fresh insights into how failures may arise in interactive systems.

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Protecting business intelligence and customer privacy while outsourcing data mining tasks

Nowadays data mining plays an important role in decision making. Since many organizations do not possess the in-house expertise of data mining, it is beneficial to outsource data mining tasks to external service providers. However, most organizations hesitate to do so due to the concern of loss of business intelligence and customer privacy. In this paper, we present a Bloom filter based solution to enable organizations to outsource their tasks of mining association rules, at the same time, protect their business intelligence and customer privacy. Our approach can achieve high precision in data mining by trading-off the storage requirement. This research was supported by the USA National Science Foundation Grants CCR-0310974 and IIS-0546027.

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E-redesigning of society: towards experiential connectivity of generations in Lithuania

The paper reflects on the unique experience of social and technological development in Lithuania since the regaining of independence as a newly reshaped society constructing a distinctive competitive IST-based model at global level. This has presented Lithuanian pattern of how to integrate different experiences and relations between generations in implementing complex information society approaches. The resulting programme in general is linked to the Lisbon objectives of the European Union. The experience of transitional countries in Europe, each different but facing some common problems, may be useful to developing countries in Africa.

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Insight into redundancy schemes in DHTs

In order to provide high data availability in peer-to-peer (P2P) DHTs, proper data redundancy schemes are required. This paper compares two popular schemes: replication and erasure coding. Unlike previous comparison, we take user download behavior into account. Furthermore, we propose a hybrid redundancy scheme, which shares user downloaded files for subsequent accesses and utilizes erasure coding to adjust file availability. Comparison experiments of three schemes show that replication saves more bandwidth than erasure coding, although it requires more storage space, when average node availability is higher than 47%; moreover, our hybrid scheme saves more maintenance bandwidth with acceptable redundancy factor.

Was kann die Wirtschaftsinformatik dazu beitragen,E-Health voran zu bringen?

Ohne Zusammenfassung

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Supporting ordering and consistency in a distributed Event Heap for Ubiquitous Computing

The Stanford Event Heap has been shown to provide appropriate support for constructing interactive workspace applications. Given this success it is natural to consider the Event Heap as a platform to support other classes of Ubiquitous Computing applications. In this paper we argue that the distributed, spontaneous nature of these applications places additional demands on the Event Heap that require extensions to both the engineering and API. Suitable extensions are described and their use to support a typical Ubicomp application is discussed.

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Rapid prototyping of social group dynamics in multiagent systems

In this article we present an engineering approach for the integration of social group dynamics in the behavior modeling of multiagent systems. To this end, a toolbox was created that brings together several theories from the social sciences, each focusing on different aspects of group dynamics. Due to its modular approach, the toolbox can either be used as a central control component of an application or it can be employed temporarily to rapidly test the feasibility of the incorporated theories for a given application domain. This is exemplified by applying the toolbox to different applications.

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Legal safeguards for privacy and data protection in ambient intelligence

To get the maximum benefit from ambient intelligence (AmI), we need to anticipate and react to possible drawbacks and threats emerging from the new technologies in order to devise appropriate safeguards. The SWAMI project took a precautionary approach in its exploration of the privacy risks in AmI and sought ways to reduce them. It constructed four “dark scenarios” showing possible negative implications of AmI, notably for privacy protection. Legal analysis of the depicted futures showed the shortcomings of the current legal framework in being able to provide adequate privacy protection in the AmI environment. In this paper, the authors, building upon their involvement in SWAMI research as well as the further advancement of EU privacy analysis, identify various outstanding issues regarding the legal framework that still need to be resolved in order to deal with AmI in an equitable and efficacious way. This article points out some of the lacunae in the legal framework and postulates several privacy-specific safeguards aimed at overcoming them.

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Hack-proof synchronization protocol for multi-player online games

Synchronization protocols based on “dead-reckoning” are vulnerable to a popular type of cheat called speed-hack. A speed-hack helps a cheater to gain unfair advantages by essentially speeding up the actions of the avatar controlled by the cheater, so that the cheater can move, explore and gather items faster than honest players. This paper presents a novel version of a dead-reckoning protocol that is invulnerable to speed-hacks. Existing games based on dead-reckoning can easily be modified to use this hack-proof dead-reckoning protocol and how the protocol works on both client-server architecture and peer-to-peer (P2P) architecture will be demonstrated in this paper.

Modeling and verification of a telecommunication application using live sequence charts and the Play-Engine tool

We apply the scenario-based approach to modeling, via the language of live sequence charts (LSCs) and the Play-Engine tool to a real-world complex telecommunication service, . It allows a user to call for help from a doctor, the fire brigade, a car maintenance service, etc. These kinds of services are built on top of an embedded platform, using both new and existing service components, and their complexity stems from their distributed architecture, the various time constraints they entail, and their rapidly evolving underlying systems. A well known problem in this class of telecommunication applications is that of feature interaction, whereby a new feature might cause problems in the execution of existing features. Our approach provides a methodology for high-level modeling of telecommunication applications that can help in detecting feature interaction at early development stages. We exhibit the results of applying the methodology to the specification, animation and formal verification of the Depannage service.

COMUNICAR: designing a multimedia, context-aware human-machine interface for cars

The European Union co-funded COMUNICAR (communication multimedia unit inside car) project designed and developed an integrated multimedia human–machine interface (HMI) able to manage a wide variety of driver information systems (from entertainment to safety). COMUNICAR proposed an innovative information provision paradigm, in which the on-vehicle HMI is able to tailor the delivery of the information in real time according to the actual driving context and the drivers workload. COMUNICAR adopted a user-centred design process involving an iterative development based on extensive user tests since the early phases of the project. This approach was particularly useful to define and improve the layout of the user interface and specify the rules that decide the scheduling and the modalities of the delivery of the information messages to the driver. This paper introduces the COMUNICAR concept and the user-centred flow of design. Then, a concrete case of user-test driven, iterative improvement of a systems functionality is presented. We also briefly describe two software tools that we have designed to enhance the development process in a user-centred perspective. Finally, the future evolution of the concept of smart and safe information scheduling is sketched and discussed.

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